Fresh Captain Spins Review (2024)
Our team’s review is meant to bring to attention everything about the features and Captain Spins bonuses offered to UK players, such as payment methods, game categories, and so much more!
Min. deposit | £10 |
Min. Withdrawal | £10 |
Max. cashout | £1000000 |
Payout time | 2 days |
Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Slingo, Progressive, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker |
Slot games | 1400 |
Live dealer games | 30 |
Licenses | Malta Gaming Authority, UK Gambling Commission |
Vip program | No |
- Live Blackjack
- Sic Bo
- Live Roulette
- Slingo
- Progressive
- Live Casino
- Craps
- Keno
- Bingo
- Jackpots
- Scratch cards
- Table games
- Slots
- Baccarat
- Live Baccarat
- Blackjack
- Poker
- Roulette
Captain Spins Review Table of Contents
Captain Spins overview
- Company name:
- White Hat Gaming Limited
- Registration number:
- C73232
- Website:
- captainspins.com
- Online since:
- 2019
- Address:
- 85 St John Street, Valletta, VLT1165, Malta.
- Malta Gaming Authority:
- MGA/B2C/370/2017
- UK Gambling Commission:
- 052894-R-329546-004
Captain Spins is a brand that is being managed by the company White Hat Gaming Limited. Its business address is St John Street, Valletta, VLT1165, Malta.
The company is regulated and licensed by The Gambling Commission of Great Britain for customers in the UK, as well as The Malta Gaming Authority.
The company’s revenue consists of £10 million, and they have around 300 employees.
When writing our Captain Spins review, we took into consideration every detail we must bring to light in order to inform users regarding how trustworthy the company is.
Registration Process
Follow our instructions for registering in no time and accessing the Captain Spins bonuses:
- Opt-in for the bonus from our link.
- Fill in the empty spaces with your full name, address, birth date, city, and postcode.
- Choose your gender and select your country.
- Type your email address and add your phone number.
- Additionally, you may need to tick the box with the method you wish to be contacted by for promotional offers.
- Choose your username, safe password, and your currency.
You will also need to tick the box that confirms that you are not a minor and that you have read and agreed with the Terms and Conditions.
By registering to the casino’s platform when writing our Captain Spins review, we have found the joining in process to be straightforward to complete, requiring less than 2 minutes of your time.
KYC process
In order to verify your account, you will need to upload the following documents:
- A proof of identity: ID card (both sides), passport or driver’s license;
- A proof of your address: a utility bill that is less than 3 months old, a credit/debit statement, or a council tax statement.
Tips
Before making a withdrawal and benefitting from Captain Spins bonuses, you first need to go through the verification process that is meant to confirm address and identity.
You can upload the above documents by accessing the Account Verification option from the My Account page, or you can email the documents to the casino’s email address.
It may take up to 48 hours for your documents to be verified.
User Experience
We have tested the website on the following devices:
Device | Internet | Browser |
---|---|---|
Lenovo ThinkPad | Wi-Fi | Google Chrome |
Samsung A51 | 4G | Safari |
Samsung Galaxy Tab A 10 | 4G | Opera |
Our aim was to make sure the casino offers a user-friendly navigation process for all players, no matter what device they use when accessing the website.
Desktop
The platform offers a modern, eye-catchy background, with impactful red and blue tones that are meant to attract and impress new users to the website.
All the buttons are straightforward and you can easily navigate the website by accessing the hamburger menu. The pages run smoothly, and you won’t encounter any delays when loading a new page.
The games section can be accessed whether from the menu, or simply by scrolling down and choosing any category from the displayed tabs.
You can also search any game of your liking with the search bar put at the users’ disposal. You can see the whole list of games from a certain provider simply by selecting the provider from the scroll list.
Mobile
There are no afferent mobile apps available at the moment, but the platform is entirely mobile-optimized. All the pages run smoothly without any delays.
Currently, there are no Captain Spins bonuses available for mobile users only, but all the other promotions from the laptop interface can also be accessed from your phone.
Games
The games are split into several categories in order to make the navigation process easier. The games are categorized by:
- Level of novelty;
- Type of game;
- Level of popularity;
By using the search bar, you can find numerous games from several categories, such as Bingo, Slingo, or Keno.
We know how relevant games are for the UK players, so we have made sure to give this category our utmost attention when elaborating our Captain Spins review.
Slots
When playing Slots, there is a limit to how much or how little you bet on.
Below, we have compiled a table with a few renowned slots from the Popular category, along with their betting limits.
Game | Smallest bet | Biggest bet |
---|---|---|
Tasty treats | £0.2 | £25 |
Wild Herd | £0.1 | £80 |
Wolf Gold | £0.25 | £125 |
Book of Fallen | £0.1 | £100 |
With over 1400 slot options to choose from, you can find games from famous providers such as Play’n Go and Netent simply by selecting the provider from the scroll list.
In order to find out the RTP percentage of a slot game before playing it, just access the full list of RTP percentages from the footer.
Tips
RTP stands for Return to the Player, and it refers to the percentage of funds you may get back from the total sum you are depositing.
Table games
With several options to choose from, you can find a good selection of Table Games by tapping on the given category from the list of tabs in the Games section.
Usually, Table Games have a higher RTP percentage compared to Slots.
Below, we have provided a table showing a few games from every essential category, along with their RTP percentages:
Type of game | Game title | RTP percentage |
---|---|---|
Blackjack | 3D Blackjack | 99.54% |
Roulette | American Gold Roulette | 95% |
Baccarat | Baccarat First Person | 98.95% |
Live Blackjack
The casino hosts several Live Blackjack games for players to choose from, powered by Evolution Gaming and Pragmatic Play.
If you access the Live Blackjack game option from the Live Casino page, you will be redirected to the lobby powered by Evolution Gaming, where you will find around 9 available games to play. There are both Classical Blackjack and Speed Blackjack options available for UK players.
The smallest bet you can make on the Live Blackjack games powered by this provider can vary from £5 to £10. The biggest bet you can place on all the available games consists of £1000.
Tips
There is another variant of Live Blackjack powered by Evolution available on the Live Casino page. The betting limits go from as low as £1 and as high as £1000.
You can also access the Blackjack lobby powered by Pragmatic Play where you will find no less than 30 games available to play. The betting limits can vary, and they go from as low as £1 to as much as £5000.
Live Roulette
You can access the lobby of Roulette games hosted by Evolution Gaming by tapping on the Live Roulette option from the Live Casino page. You will be offered no less than 9 different Roulette games to play, including an American Roulette version. The smallest bet you can place can vary from £0.1 to £1, and the most you can bet on all the available games is £2000.
Fact
There is also a Hindi Roulette option available, hosted by native Hindi speakers.
You can also access the lobby powered by Pragmatic Play by tapping on the Roulette Lobby game option.
Tips
All the games offered by Pragmatic Play have the smallest bet of £0.1, and the biggest one of £5000.
This provider offers numerous Roulette variants, including an Auto-Roulette game and a Speed Roulette one.
Live Baccarat
You will find several Speed Baccarat game options powered by Pragmatic Play, with betting limits starting from £1 and going as far as £10000. You will be able to see their full selection of Live Baccarat variants by tapping on the Baccarat Lobby game option from the Live Casino page.
Additionally, you will be able to be redirected to the Baccarat lobby powered by Evolution gaming by tapping on the Baccarat game option. There you will have full access to 7 Speed Baccarat games to play. The betting limits for all the Speed Baccarat games go from £1 to £5000.
Tips
There is also a Golden Wealth Baccarat option available, with lower betting limits, going from £1 to £1000.
Game providers
Captain Spins vs. Market Standards
Min. deposit Industry standard: GBP 10 | £10 |
---|---|
Min. withdrawal Industry standard: GBP 10 | £10 |
Max. cashout Industry standard: GBP 100,000 | £1000000 |
Payout Time Industry standard: 2 days | 2 days |
Register time Industry standard: 2 Mins | 1 min |
KYC Time Industry standard: 2 days | 2 days |
Slot games Industry standard: 500 | 1400 |
Captain Spins Review - Payment Methods
There are no additional fees when making a deposit, so you shouldn’t have any worries in this aspect.
In order to opt-in for the Captain Spins bonuses, you must make the first deposit on the website of at least £20.
Afterwards, the smallest sum you can deposit consists of £10.
There are several depositing methods available such as bank cards and wallets.
You can easily deposit by pressing the Deposit button from atop the page, then choosing your preferred method.
Withdrawal methods
The minimum withdrawal you can make for all methods consists of £10.
It is relevant to note there are no fees when making a withdrawal either.
However, you can only make a withdrawal by using one of the following options: MasterCard, Visa, Sofort Banking, Maestro, PayPal, Neteller, Skrill Moneybookers and Wire Transfer.
In order for your withdrawal request to be processed, you usually have to wait between 24 to 48 hours.
Loyalty
Captain Spins offers Loyalty Points coming from playing games and wagering that can later be redeemed into real funds.
You can also earn loyalty points by funding your account. You will get your first 500 points by making your first deposit on the casino’s website.
It is relevant to remember that not all games contribute the same to earning loyalty points. For every £10 wagered, you will get a certain number of points.
In the table below, you can see how many loyalty points you can earn by wagering on each game type:
Game type | Points earned |
---|---|
Roulette | 0.25 |
Blackjack | 0.5 |
Scratchcards | 2 |
Slots | 2 |
Video Poker | 1 |
The smallest number of points you need to earn in order to be able to redeem them is 1000.
Points are converted to bonus points by receiving £5 for every 1000 points redeemed.
Be aware
You can only redeem up to 10000 loyalty points every day.
The biggest bet you can do using bonus funds consists of £5. Betting more than the allowed amount can lead to having all of your bonus funds removed from your account.
Related casinos
Customer Support
- Phone:
- No Phone
- Email:
- support@captainspins.com
- Live chat:
- Yes, 24/7
There are 2 ways you can get in touch with the support team: through email and their 24/7 Live Chat. As of now, there is no phone available to contact for UK users.
When doing the research for our Captain Spins review, we kept in mind that getting help in time might have a significant impact on your overall gambling experience, so we tested the methods put at users’ disposal.
We have found the 24/7 Live Support to be very helpful in answering our questions, providing polite answers in short periods of time.
The users are assigned to real live agents, and not bots, that will try to give you genuine answers instead of just quoting you facts from Terms & Conditions.
Overall, we found the support team to be satisfying when helping users to get answers to their questions.
We have found that the average waiting time for your email to be processed and acknowledged by the support team is between 24 to 48 hours.
However, the waiting time for receiving an answer depends on the query.
Responsible Gambling
In order to make sure that minors stay away from any gambling websites, the casino offers several helpful links to apps that help parents block the access of children to gambling websites, such as NetNanny and Cybersitter.
The platform provides a set of questions that play the role of a self-assessment test to help players recognize if their gambling habits are getting out of control.
There are also several helpful pieces of advice meant to guide users into a positive mindset towards gambling.
The casino also offers links to special organizations that help users manage any problematic gambling behaviour they may experience.
In order to protect players from developing unhealthy gambling habits, when doing our Captain Spins review, we have found that the casino offers several responsible gambling methods to make sure users maintain a positive mindset towards their playing experience.
Important
Gambling experiences are meant to be fun for all the players out there. However, gambling addiction is a real issue that should be recognized and addressed.
Setting your limits
The casino makes it possible to set your deposit limit, choosing between a daily, weekly or monthly limit. You get to decide how much you get to spend for every period of time, so it becomes easier to manage your funds.
You can also always check your transactional history to keep track of all your deposits and withdrawals and help you maintain a budget.
Players can always set a time reminder when playing games so they can keep track of how long they have been logged in.
The reminder can start from one minute to however long you want it to be, and it can be activated from the Responsible Gambling section of your account.
Take a break and self-exclusion
Sometimes, gamblers may need a break from their gambling journey.
The platform offers two options for taking a break from the website:
- The Time-out option. If what you need is simply a short break from gambling, you may opt for the Time-out option and request a break between 24 hours and 6 weeks. During your cooling-off period, you won’t be able to access your account under any circumstances and all of your existing real funds will be redirected to you. At the end of this period, you will get to access your account right away without contacting the support team.
- The Self-exclusion option. If you feel like you need a break longer than 6 weeks, you can always apply for a self-exclusion period. Hence, your break will be between 6 months and 5 years, a period when you will be unable to access your account and all your current real funds will be redirected right away to your account. After that period ends, you will be able to access your account only after you have contacted the support team, and 24 hours have passed from the time you had made your request to the customer team. Moreover, you will need to have a call with the Responsible Gambling team and answer a set of relevant questions before your account will be reactivated.
There is also the option of closing your account available if you have decided to terminate your profile. Keep in mind that all account closures are irreversible.
Captain Spins Review - Pros and Cons
- Helpful 24/7 Live Chat available.
- Quick registration process.
- Several responsible gambling tools available.
- The website is mobile-optimized.
- No phone contact available.
- Lack of any mobile app.
How we review
Reviewer | Anca Iamandi |
Reviewer | Adina Minculescu |
Casinoalpha rating | 8.7 / 10 |
Test duration | 6 Hours |
Review Duration | 53 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Dec 2021 |
---|---|
Updated Date | Nov 2023 |
Captain Spins Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!