Playluck casino review provides a comprehensive that analyses the platform and aims to guide you through creating a proper session.
We will take you through all platform’s aspects, from user experience, the games you can choose from to Playluck promo codes and Responsible gambling details.
- The platform is welcoming and straightforward when it comes to usability. However, a downside is the fact that the casino is not offering apps designated for iOS, Android, or Desktop.
- Playluck casino review analysed the payment methods offered by the platform. Even though there are various methods to choose from, Boku and Pay by Phone are not through the valid options. As well, the withdrawal approval time goes up to 48 hours.
- The platform is offering a wide variety of game providers. Evolution, NetEnt, Play’n Go and Quickspin are part of a considerate list of developers. Additionally, there are multiple game categories such as live casino, table games and slots to select.
- In terms of Playluck bonus codes, the casino offers packages such as a welcome bonus. However, there are no offers to receive without placing a deposit.
- The customer service team is available through live chat and email, with no possibility to contact them by phone. The time of waiting in a queue can become extensive, but the agents offer fair customer service.
- There are multiple Responsible gambling tools available to maintain a safe environment and prevent impulsive gambling, such as deposit and autoplay limits, financial activity monitoring, self-exclusion, and reality checks.
| Min. deposit | £10 |
| Min. Withdrawal | £10 |
| Max. cashout | £1000000 |
| Payout time | 2 days |
| Game types | Baccarat, Bingo, Blackjack, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Roulette, Sic Bo, Slots, Table games, Video Poker |
| Slot games | 850 |
| Live dealer games | 130 |
| Licenses | Malta Gaming Authority, UK Gambling Commission |
| Bonus | 50% up to £50 |
| Vip program | No |
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Playluck Review Table of Contents
Playluck bonus codes
- EXPIRED
50% Up To £50 + 30 Starburst Spins
More DetailsMin deposit£20Wagering35x B/35x WMax cashoutNo Limit StatedValid only for gamesBook of DeadSlot games850Payout time2 daysPlayluck overview:
Playluck is owned and operated by AG Communications Limited. Also, it follows the latest safety guidelines through its UKGC and MGA licences.
Pros: over 50 providers, no maximum cashout
Cons: no phone support
The available offer:
- 1st deposit: 50% up to £50 + 30 spins on Starburst
- 2nd deposit: 20 Starburst rounds
- 3rd deposit: 20 spins on Book of Dead
- 4th deposit: 50% up to £50 + 30 rotations on Legacy of Egypt
Keep this in mind:
The bonus and spin winnings must be wagered 35 times before cashing out. The wagering must be fulfilled in 21 days and the spins expire within 24 hours. You may try out over 1000 games at Playluck, among which more than 100 live casino sessions. Also, players can use numerous responsible tools including a self-assessment test. Moreover, you may fund your account with 8 payment methods.
Offer only applies to new players. Min. deposit: £20. Unused free spins expire 24hrs after being issued. Bonuses that require a deposit must have the bonus amount wagered 35 times. Winnings won with free spins that require a deposit, have to be wagered 35 times your extra spins winnings. - T&C Apply, 18+ - EXPIRED
50% Up to £50 + 30 Extra Spins on Starburst
More DetailsMin deposit£20Wagering35x B/35x WMax cashoutNo Limit StatedValid only for gamesBook of DeadSlot games850Payout time2 daysPlayluck facts:
Playluck is published by AG Communications Limited and is operating since 2020.
Pros: Fast verification process, multiple game providers.
Cons: No withdrawal on Visa or Mastercard, no phone number for contact.
The offer:
1st deposit – 50% up to £50 & 30 extra spins on Starburst;
2nd deposit – 20 rounds on Starburst;
3rd deposit – 20 extra spins on Book of Dead;
4th deposit – 50% up to £50 & 30 extra spins on Legacy of Egypt.
Keep in mind:
- You need to deposit in 4 consecutive days to receive the bonuses;
- Extra spins expire within 24 hours since receiving them;
- Bet no more than £4 or £0.50 per line, or 15% the bonus amount and not more than £2.50 via Skrill or Neteller;
- Customer support is available via email or live chat;
- There is a fast withdrawal process;
- Gamble safely using various responsible gambling tools;
- Make an account in not more than 2 minutes;
- Different games have different wagering contributions to requirements.
Offer valid upon 4 deposits. New players only. Min deposit $20. Welcome package split over 4 deposits, 35x wagering applies - T&C Apply, 18+
Disclaimer
Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.
Overview
- Company name:
- AG Communications Limited
- Registration number:
- C48328
- Website:
- playluck.com
- Stock indicator:
- ASPIRE
- Online since:
- 2020
- Address:
- 135, High street, Sliema SLM 1549, Malta
- Malta Gaming Authority:
- MGA/CRP/148/2007
- UK Gambling Commission:
- 039483-R-319409-015
By creating our Playluck casino review, we learned that the platform was published in 2020 and that the publishing company is AG Communications Limited.
The latest is working with over 300 employees and was founded in 2005, aiming to be a good competitor in the iGaming industry.
Registration process
Once you reach the platform, find the button to create an account in the main page’s centre.
- Firstly, enter your email address and choose a password;
- Then enter your phone number, the username you want to display and your full name;
- Move on to type in the postal code, street name and house number of your address;
- Confirm the currency – Press to see all currencies for different options;
- Lastly, write down your birthday.
After these steps, you will be asked to enter any Playluck bonus codes. If it is not the case, follow up the link sent to your email address to confirm the new account.
Tips
When choosing the currency, it will be set to GBP by default. Press on ‘See all currencies’ where other options are available.
Suppose there is no activity on your account for 12 consecutive months. In that case, it will become dormant, meaning that a £5 fee will start to be taken from your account.
After 30 months of inactivity, the casino will try to transfer any remaining amounts to your payment methods. If this action is not successful, all amounts from your profile will go to Malta Gaming Authority.
Recommendation
We have created an account ourselves on the platform and can advise you that the process is not complex, having a timeframe of about 2 minutes.
Verification checks
After you have created your profile, to have it verified, you need to upload the following documents:
- Official ID;
- Passport;
- Driving license;
- Utility bill;
- Bank statement.
Important
After uploading the documents, it will take up to 2 working days for the casino to deem them as valid and for you to have a fully verified account.
Upload these documents as proof of identity, address and payment. To do so, access Account section and then select Document Upload and make sure they are not older than 3 months.
Tips
- Send the documents in JPG, PNG or TIFF formats. For TIFF, only the first page will be saved.
- Make sure the size of one file uploaded is not more than 6MB.
Playluck User Experience
We have navigated the platform using multiple devices, internet connections, and browsers to create a better user perspective through this Playluck casino review.
| Device | Internet | Browser |
|---|---|---|
| Apple MacBook Air | WIFI | Safari |
| Huawei Mate XS | 4G | Google Chrome |
| Samsung Galaxy Tab S6 | 3G | Mozilla Firefox |
Desktop
The platform’s theme is dominated by the colours blue and purple. The buttons, game icons, and sections are easy to spot and access.
Once you log in, you will see some Playluck bonus codes shown on main page, followed by the most played games.
The funds you have, the deposit button, the account and the logout button are found in the right upper corner.
Additionally, the Games and Promotions sections are next to the casino’s logo on the upper blue banner.
Under the Account section, you can find more significant pages, such as account details, bonuses, settings, history, upload documents.
Notice the two buttons for live chat and FAQ from the upper blue banner from the Account window. Sections like Responsible Gaming or Contact are placed on the lower website side.
Be aware
After about 15 minutes spent on the platform with no game activity, the session will automatically end. The positive part is that it will redirect you from where you left once you log back in.
Mobile
While on mobile, the theme will be mainly similar, only adapted to your smartphone. There will appear a menu on the left upper side.
From menu, navigate through your funds, account, games, Playluck bonus codes and get in contact with the live chat.
Also, no Playluck promo codes differences can be found between the desktop and the mobile version.
Tips
Access your account from menu or from the page’s right corner button.
Playluck Games
There are multiple game options to choose from. In our Playluck casino review, we bring information about them, so that you can make the most suitable decision.
Tips
With a fully verified account, you can play in practice mode or real funds mode. There are no real gains in practice mode, but you can understand how different games on the platform function.
Slots
There are over 850 slot games available. Some popular titles are Starburst, Inferno Star, Phoenix Reborn, Aztec Gold Megaways and many others.
Evolution Gaming, NetEnt, Play’n Go, 1×2 Gaming and not only, are part of the list of multiple providers.
Table games
Vegas Single Deck Blackjack, 3D European Roulette and Jack or Better, along with Play Baccarat are part of the 25+ table games available.
Live Roulette
With almost 30 titles published, those worth mentioning are Play Blaze, French Roulette and Dansk Roulette.
Live Blackjack
If you are a Blackjack enthusiast, access Blackjack Silver 2, Blackjack VIP B, Salon Prive Blackjack 3, and others from over 50 games.
Live Baccarat
Examples of Baccarat titles are Speed Baccarat B, Baccarat Control Squeeze from 20+ titles.
Game providers
Playluck vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £10 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 850 |
| Bonus Industry standard: 100% up to GBP 200 | 50% up to £50 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
£10 | £10 | £1000000 | 2 days | 2 mins | 2 days | 850 | 50% up to £ 50 |
|
|
£3 | £30 | 1 000 000 | 1 day | 2 mins | 2-3 days | 30 | 200% up to £ 100 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 | 100% up to £ 200 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to £ 550 |
|
|
£5 | £10 | £1000000 | 1 day | 3 mins | 1 day | 30 | 200% up to £ 200 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 | 200% up to £ 40 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to £ 150 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 | 200% up to £ 50 |
Playluck Review - Payment Methods
If you intend to claim any Playluck promo codes, you need first to place a deposit. Do this by going to the right upper corner and press either the Load Funds button or head to Account section.
Once you are inside the deposit page, some payment methods are Visa, Skrill, PayPal and Paysafecard. Also, deposits must be £10 or more.
To request a withdrawal, do this from Cashier inside the Account section and follow the steps until you submit the request.
Tips
- If you withdraw two amounts in different moments of 24 hours and send them by the same method, they will be transferred in one payment.
- The casino will approve your withdrawal request within two working days.
Generally, you can withdraw using the same methods for deposits, but there are a few exceptions.
- The casino cannot on any occasion send funds to Mastercard or Paysafecard;
- In some cases, you won’t be able to withdraw to Visa.
Be aware
- Withdrawal amounts that are higher than £2300 will need an additional verification process.
- Besides Wire Transfer, you cannot request less than £10.
A withdrawal request takes up to 48 hours to be approved. Therefore, along those hours, you might cancel your withdrawal request by following these steps:
- Go to Cashier;
- Press the left Pending Cash out button;
- Choose the transaction you want to cancel;
- Push to transfer funds back to your balance.
AstroPay Card 
MasterCard 
Neteller 
PayPal 
Paysafecard 
Skrill Moneybookers 
Trustly 
Visa Related casinos
Support
- Phone:
- No phone available
- Email:
- support@playluck.com
- Live chat:
- Available from 8AM to 00AM CET
The Playluck casino customer support team is available by email or live chat between 8 AM and midnight, 7 days a week.
For our Playluck casino review, we interacted with the customer service agents through live support. The waiting time in the queue can take up to 20 minutes.
Be aware
If you contact live chat while logged into your account, you will lose your place in the queue once the session is over.
For faster answers to any of your queries, access the Help and FAQ sections from the platform’s bottom.
Find these sections by accessing the live chatbox. In contrast, for answers regarding any Playluck bonus codes, access the bonus policy from the same lower part.
Recommendation
We have asked the live agents questions on different topics. Even though the waiting time is extensive, the answers provided were documented, the agents offering a fair customer service experience.
Responsible gambling
For the present Playluck casino review, it is important to add the Responsible gambling tools available.
Some of them will stop any Playluck promo codes and alert messages to your electronic means registered in your account. Overall, all the tools aim to maintain a safe gaming environment.
The Responsible Gaming tools are as follows:
- Self-assessment – A set of questions to bring self-behaviour awareness;
- Advice regarding this problem – Advice on how to gamble safely;
- Reality check – A notification will show up from 30 minutes up to 2 hours;
- Financial activity monitor – View the transactions you have made;
- Deposit limits – Set daily, weekly or monthly limits;
- Session limits – Choose for how long you can play;
- Autoplay limits – Select, within the game, the number of rounds and the win and loss limits;
- Trained customer support – Representatives that can offer guidance;
- Useful links – Organisations specialised on the matter and can provide help such as GAM STOP and Gambling Therapy Helpline;
- Minor-restrictive tools – Software that prevents underage gambling;
- Self-exclusion – Suspend your account from 6 months up to 5 years or permanently;
- Access to game history – View the games played from the last 4 months.
When you decrease the self-exclusion period, it will take effect after 7 days since your request is made to the customer service team and until they approve it.
Tips
- For every limit, if you may want to increase it with a period not listed on the platform, contact customer support for assistance.
- As well, contact customer support via live support to set any session limit.
- The cooling-off period can be set starting with 24 hours up to 6 weeks.
To access the transactions and game history, go to My Account, under the History category. While setting a deposit limit or a reality check is to be made from the Account Settings.
Recommendation
If you begin to observe that gambling is having a negative impact on your daily life or that it negatively affects or alters your state of mind and behaviour, we recommend contacting customer support for a permanent self-exclusion. As well, reach out to the specialised organisations that can provide guidance, support and help.
Playluck Review - Pros and Cons
- Various game providers;
- Variety of Responsible Gambling tools;
- Multiple types of games;
- Straightforward platform;
- Customer support available via live chat and email;
- Fast verification process.
- No phone number available to contact;
- Extensive timeframe in live chat queue;
- No 24/7 customer support available;
- Low number of Playluck bonus codes.
How we review
| Reviewer | Otilia Pavel |
| Casinoalpha rating | 4.3 / 5 |
| Test duration | 7 Hours |
| Review Duration | 33 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2021 |
|---|---|
| Updated Date | Jul 2023 |
Playluck Player Reviews
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