Our British Pots of Luck Casino review will be your complete guide to the casino gambling site. We will lead you through the registration process, show you how to deal with transactions, and what Pots of Luck Casino bonuses you can use.
- The website is unbearable. Its layout is confusing and unhelpful, and we must condemn a casino that has no dedicated tabs for its slots, table games, and live casino. The casino has some decent games, but players will hardly find them. The mobile site simply does not work.
- Brits will find their most desired payment methods on Pots of Luck Casino, from three debit card types to the most popular e-wallets, such as PayPal, or Netteler, and even Boku for paying by phone. The transaction limits are standard, with the exception of Boku, and there are no maximum deposit or withdrawal caps. The three-day processing time is nowhere near ideal, withdrawals under £30 attract a £2.5 tax, and Boku has a 15% transaction fee.
- The only reason the games rating for Pots of Luck Casino is above the average is thanks to its multiple activities, some coming from respectable developers. The live casino implementation leaves tons to be desired. Slots number less than the 500 industry average. It could be better.
- The casino fares well with bonuses. New players can choose from two welcome offers, whether applicable for slots or bingo. They later can opt into weekly and monthly promos, and even a boost-based bonus. It falls short of a perfect score, having no innovative nor no deposit offers.
- Pots of Luck Casino has all the necessary means of communication, such as a phone number, email address, and 24/7 functioning live chat. The latter was down during our Pots of Luck Casino review period, and we do not know how frequent this occurrence is, but we cannot fault the site for this.
- Most safe gambling tools are there and it is clear that the casino operators have put some effort into providing a safe gambling environ. We wish we could have seen options to set session limits, and indications that a reverse withdrawal preference feature is present, but the platform fair pretty well.
| Min. deposit | £10 |
| Min. Withdrawal | £10 |
| Max. cashout | £1000000 |
| Payout time | 3 days |
| Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker |
| Slot games | 400 |
| Live dealer games | 40 |
| Licenses | UK Gambling Commission |
| Vip program | No |
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Live Roulette -
Live Blackjack -
Craps -
Sic Bo -
Bingo -
Blackjack -
Scratch cards -
Live Casino -
Video Poker -
Jackpots -
Table games -
Slots -
Baccarat -
Live Baccarat -
Keno -
Poker -
Roulette
Pots of Luck Casino Review Table of Contents
Casino Overview
- Company name:
- Grace Media Limited
- Registration number:
- 12374912
- Website:
- games.potsofluck.com
- Online since:
- 2016
- Address:
- International House, Manchester, M2 3HZ, United Kingdom
- UK Gambling Commission:
- 056784-R-332671-002
No need to do background checks on the gambling website. We already did that in our Pots of Luck Casino review. This is what we found to be worth mentioning.
The owner of the online casino is Grace Media Limited, a UK online entertainment company based in Manchester. The operator also runs sister gambling sites such as Slotty Slots casino.
It also recently incorporated Nektan, proving its capability of further development and expansion.
Registration process
You do not have to go blindly into the registration process. Our Pots of Luck Casino review will tell you all you need to know about:
Signing up and verifying your credentials is what the gambling website calls full registration. Only once you complete it are you eligible to play with real money.
You must provide and verify:
- An active email address.
- Your British phone number.
- Your name, date of birth and gender.
- Your current British address.
You will also choose a password that you will use for logging in and select whether you wish to receive ads via email or SMS.
Be aware
When you choose to receive Pots of Luck Casino bonus ads via SMS, you may incur charges from your phone operator.
How You Will Verify Your Data
For identity verifications, you will have to upload any kind of British government-issued ID document.
The online casino must also check if you have provided the correct British address. For this, you can upload any utility bill or bank statement stating said address and your name.
Important
The website will not accept some documents, such as those issued by Sky, Eon, Anglian Water, British Gas, or Talk Talk.
An extra set of verification procedures will commence before finishing your first deposit.
The process will be similar, with additional proof of the payment method you are using.
Be aware
If the casino staff cannot confirm your eligible age within 72 hours, it will suspend your account.
Account Closures and Inactivity
Closing a British account is as simple as contacting customer support. The website will return your remaining available balances. Additional identity checks will commence.
Unless you are taking a cool off or self-excluding, you can reopen your account at any time the same way you closed it. The reactivation will complete after 72 hours.
Recommendation
If you compromise your log in details, contact the online casino staff immediately.
If you fail to access or use your 12 months, your account will go dormant.
The operator will attempt to contact you two weeks prior and once more one week before via your provided email.
On the day of the inactivity period commencement, the online casino will set your balance to zero. However, you will be able to get your remaining funds by contacting the assistance team, minus any transaction costs.
The same goes for reactivating your British account.
User experience
One central aspect of our review was testing the platform performance.
In order for our findings to be as relevant for as many British readers as possible, we use a variety of devices and place them in several connectivity situations.
Here are the specs for our Pots of Luck Casino review testing:
| Device | Connection Type | Browser |
|---|---|---|
| Dell Inspiron 15 3000 | Wi-fi | Google Chrome, Mozilla Firefox, Microsoft Edge |
| Apple 12 | Wi-fi, 4G | Safari, Google Chrome |
| Samsung Galaxy Tab A7 | Wi-fi, 3G, 4G | Google Chrome, Mozilla Firefox |
Desktop
The website available for British users is not terribly user friendly. The tabs are confusing or lacking altogether, as is the case for the game type dedicated ones.
In order to find the live casino games, you must use the search bar and hope for the best. As for slots, there is no way to browse through the entire catalogue.
You do get tabs for British gamblers’ favourites or slots that current players can use with a Pots of Luck Casino bonus, but not much more.
The British version of the gambling website also has multiple interface and screen scaling issues.
We have effectuated three separate GTmetrix tests to test the structure and performance of the online gambling website. The following values apply to Google Chrome, and we arrived at them by using a British server based in London:
| Google Test No. | Performance | Structure | Grade |
|---|---|---|---|
| #1 | 61% | 91% | C |
| #2 | 31% | 91% | F |
| #3 | 35% | 91% | E |
As you can assess, the website is good with structure but regularly fails performance-wise.
Mobile
We simply cannot understand how the website deems itself to be a mobile casino. The platform is badly optimised for handheld devices.
Scaling issues make a return, turning page navigation to be a pain. Oddly, some pages, such as the Promotional one, are optimised.
However, this is not a generality.
Games
The website hosts some decent gambling activities. The navigation issues would make it hard to assess by yourself. This is why the Pots of Luck Casino review comes in handy for our British readers.
Slots
You get around 400 titles. British users will have a hard time while browsing solely through the available slots. However, if you wish to find some popular entries, go on the Players Favourites.
Additionally, when you have opted into the spin-based Pots of Luck Casino bonus for new players, visit the Welcome Slots. There you will see what games you can use your rounds on.
Live Blackjack
Our testers have located 13 Live Blackjack titles.
Their live casino implementation leaves a lot to be desired. Nonetheless, they come from some top providers and showcase some variety in game types.
You can play anything from Speed or Free Bet Blackjack titles to Power or Infinite entries and up to VIP, Platinum, Diamond, or Grand games.
Live Roulette
British players get 15 Live Roulette entries. You get both European versions and an American Roulette title.
And you get all the common game types: VIP options, Lightning, Speed, Auto, and Instant Roulette, as well as French and La Parage entries. Plus, you can try out novelties such as Double Ball Live Roulette.
Live Baccarat
Live Baccarat gets the least entries, having only five titles. There also is less variation in game types. You get the standard game. Then there are Squeeze and Control Squeeze games, as well as two Speed Baccarat entries.
Table Games
The British website will feature between one and three video options for each of the popular Live games.
But, as the rule goes for this website, it is hard to find them all in one place.
The table game category could do a lot better.
Game providers
Pots of Luck Casino vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £10 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 3 days |
| Register time Industry standard: 2 Mins | 1 min |
| KYC Time Industry standard: 2 days | +3 days |
| Slot games Industry standard: 500 | 400 |
| Bonus Industry standard: 100% up to GBP 200 | bonus |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
£10 | £10 | £1000000 | 3 days | 1 min | +3 days | 400 | 100% up to £ 100 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 | 100% up to £ 200 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to £ 550 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 | 200% up to £ 40 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to £ 150 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 | 200% up to £ 50 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 1 day | 300 | 100% up to £ 100 |
|
|
£5 | £10 | No limit | 2 days | 1 min | 1 day | 96 | 110% up to £ 50 |
Pots of Luck Casino Review - Payment Methods
You will want to know how transactions work on the platform for British customers. Our Pots of Luck Casino review contains all details, from methods to fees and payout times.
The principal aspect you should keep in mind is that your withdrawals will depend on the deposit method:
- The online gambling service operator will try sending your funds via the deposit method, if available.
- If not, the gambling site will request you to provide an available alternative method.
- If all else fails or you withdraw larger sums, the gambling website will send your money via bank transfer.
Important
Although the general minimum transaction amount is £10, any payment or payout under £30 attracts a £1.50 fee.
The biggest outlier for payments is that Boku has both a higher minimum deposit sum of £15 and additional transaction fees. All transactions will attract a 15% tax.
You also cannot change between your available deposit methods when your balance is above £5, or you have a pending withdrawal.
In cases when the gambling website deemed you to have used what it outlines to be irregular play techniques in its British terms, it may prevent you from withdrawing funds that are not your deposited balance.
Lastly, you cannot issue any chargebacks for deposited funds, as the platform will charge you in order to recuperate the revenant amounts.
Be aware
You also cannot withdraw funds while wagering promotional money, as this would forfeit your Pots of Luck Casino bonuses.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
£20 | £5000 | £10 | No limit | 1 business day |
|
£10 | No limit stated | £10 | No limit | 3-7 business days |
|
£20 | £5000 | £10 | No limit | 1 business day |
|
£10 | No limit | £10 | No limit | 3-5 days |
|
£10 | No limit stated | N/A | N/A | N/A |
|
£10 | £700 | N/A | N/A | N/A |
|
£10 | No limit stated | £10 | No limit | 3-7 business days |
| £20 | No limit stated | £10 | No limit | 3 business day | |
|
£15 | No limit stated | N/A | N/A | N/A |
|
£10 | No limit stated | N/A | N/A | N/A |
Related casinos
Support
- Phone:
- 01616699000
- Email:
- customersupport@thegracemedia.com
- Live chat:
- 24/7
Another key rating area for our Pots of Luck Casino review is the way in which the website deals with customer assistance. And in this case, the platform fares fairly well.
All contact methods, an email address, a phone line, and the live chat feature are present, and the customer assistance staff works round the clock.
The one drawback is that these are not casino-sided, being tied to the operator that works with multiple gambling sites. In this sense, the customer support team may not be as knowledgeable regarding platform specificities, including Pots of Luck Casino bonuses.
Additionally, the live chat system was down while we analysed the online casino, but as far as we know, this is not the rule.
Responsible gambling
All the important British responsible gaming systems are present on the platform. Read our Pots of Luck Casino review to understand why these are important and how you should utilise them.
Self-limits and self-assessment: these are key to controlling your gameplay. They include self-imposed limitations on your spending, as well as tests for bad gambling behaviour and breakdowns of your betting and transactions.
Important
Increasing deposit limits will go into effect after 24 hours.
Breaks and self-exclusion: at times, you may require cooling off from gambling or renounce the activity altogether. Breaks can range from 24 hours and up to six weeks. Self-exclusion ranges from six months up to five years.
Be aware
Reactivating your account from temporary exclusions will happen 72 hours after your request.
Links, Advice, and Tools: the website also provides helpful outreach agencies, as well as expert advice. Additionally, its support staff is trained in responsible gambling matters and can offer help when in need.
Tips
You can opt-out of receiving advertisements for Pots of Luck Casino bonuses. In this case, any active or pending Pots of Luck Casino bonus on your account will be void.
Pots of Luck Casino Review - Pros and Cons
- Multiple Pots of Luck Casino bonuses with marginally better wager obligations.
- Several popular British payment options.
- Responsible gambling tools provide a safe gambling environment.
- Games come from some of the best iGaming providers in the UK.
- All three support contact methods are available for British customers.
- Two separate welcome Pots of Luck Casino bonus types are available.
- The platform is antiquated and has poor performance on desktop and mobile.
- Deposits under £30 come with a £1.5 fee. Boku has a 15% tax for deposits.
- Slots, table games, and the live casino do not have separated tabs.
- The payout processing period is longer than desirable.
- No no deposit Pots of Luck Casino bonuses are available.
How we review
| Reviewer | Elena Buzincu |
| Reviewer | Tudor Turiceanu |
| Casinoalpha rating | 7.6 / 10 |
| Test duration | 9 Hours |
| Review Duration | 56 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2021 |
|---|---|
| Updated Date | Apr 2024 |
Pots of Luck Casino Player Reviews
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