Our British reader base will soon learn about the Secret Pyramids bonuses, account management, payment options, and, naturally, games. We will provide all expert-curated details in our Secret Pyramids review.
- While the look of the website is poor, it manages to have good performance rates on the desktop. The developers did a great job on the smartphone implementation. This is not the case for the tablet version that is a copy of the desktop site.
- While most of the featured payment methods are popular and desirable for the British customer, we cannot offer a higher grade for a casino that imposes a £2.5 on all withdrawals. In addition, the processing time takes up to 72 hours.
- While the casino features 1319 slots from top providers, as well as a solid offer of table games, but it only hosts nine live casino titles. Live blackjack options show no game variation and the three live roulette options have no betting limit variety. There is no live baccarat entry at all.
- The casino features a series of Secret Pyramids bonuses. You have the welcome offer, as well as the CashDrop system and subsequent bonus spin promotions. The most novel idea is the Mega Wheel, a recurring randomised bonus scheme that can return anything from additional rounds to Amazon vouchers.
- The casino only has its email addresses for customer communication. This proved an issue for us while making our Secret Pyramids casino review and it may surely pose one of you, too. You may wait up to two days to receive a response.
- While most of the essential responsible gambling methods are present, some key features are missing. You can only play deposit limits, do not have problem gambling advice, nor does the casino indicate that its customer support team is drilled in matters of responsible play.
| Min. deposit | £10 |
| Min. Withdrawal | £10 |
| Max. cashout | £1000000 |
| Payout time | 3 days |
| Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Jackpots, Scratch cards, Bingo, Blackjack, Slingo, Online lottery, Live Roulette, Live Blackjack |
| Slot games | 1319 |
| Live dealer games | 9 |
| Licenses | UK Gambling Commission, Alderney Gambling Control |
| Vip program | No |
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Live Roulette -
Live Blackjack -
Slingo -
Online lottery -
Bingo -
Blackjack -
Jackpots -
Scratch cards -
Table games -
Slots -
Baccarat -
Live Casino -
Roulette
Secret Pyramids Casino Review Table of Contents
Secret Pyramids Bonuses
Up to 500 Spins on Starburst
More DetailsMin deposit£10Wagering65x WMax cashout£250Valid only for gamesStarburstSlot games1319Payout time3 daysWhat is There to Get:
New British users can spin the Mega Wheel to receive up to 500 rounds playable on the Starburst slot.
How to claim the offer:
Register on the casino site and complete the initial verifications.
Pick a payment option and deposit £10 to become eligible for having a try at the Mega Wheel system.
More Information:
You will receive the rounds in batches of 50. The first, you will immediately get after depositing and rolling the Mega Wheel.
Each set of 10 spins can result in at most £8. The subsequent money must be wagered 65 times for cashable conversion.
Games will first use your real funds. Only bonus money bets count for promotional rollover requirements. If you use both fund types in a bet, the resulting money will be divided accordingly.
You can convert a bonus amount equalling the total of your lifetime funds, up to £250.
The casino does not guarantee that you will receive any spins from the Mega Wheel.
Be sure to read the full terms available on the Secret Pyramids casino website before opting in.
New Players Only, Min Deposit £10, £8 Max Win Per 10 Spins, Max Bonus Conversion £250, 65x Wagering Requirements - T&C Apply, 18+
Disclaimer
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Casino Overview
- Company name:
- Jumpman Gaming Limited
- Website:
- secretpyramids.com
- Online since:
- 2018
- Address:
- Inchalla, Le Val, GY9 3UL, Alderney
- Alderney Gambling Control:
- N/A
- UK Gambling Commission:
- 039175-R-319452-022
The company behind the online gambling site is Jumpman Entertainment Limited, an Alderney-based operator holding multiple domains. Knowing the casino operator’s background and accreditation is key in our conclusions from this Secret Pyramids review.
We take the holding of several licensing pieces to be a good sign for a remote gambling service’s policies and actions.
Commissions can impose various requirements, and as such, the casino may have the backing of several licensors only if it showcases a high amount of responsibility.
Registration process
The Standard Registration Process is:
- You go through the three-step process.
- At first, you type in your first and last names, date of birth, and contact details.
- While an email address is obligatory, you may optionally add a British mobile phone number.
- You then select your address. The process is quick, as you only require to type in your postcode and select the exact address from the dropdown menu.
- You finally choose a username and password and tick the box if you wish to receive offers for Secret Pyramids bonuses.
Tips
By hitting the PayPal registration you select the method for first-time deposit and complete the registration process faster.
Note that you are responsible for any transactions and wagers placed via your British account. This policy does not change in the event of hacking, malware infestations, or any other type of account details forfeiture.
Verifications
The casino operator will try to check for the validity of all provided personal data, as required by its licensors, the UK Gambling Commission, and the Alderney Gambling Control Commission.
Standard Checks
The remote casino site will try verifying your age, identity, address, and the ownership of utilised payment methods.
Important
The casino operator may also require you to provide certified or notarised documents, which can attract additional charges.
Source of Wealth Checks
In some specific instances, the gambling company may ask you for additional documents to check the source of your wealth. These can include bank statements or payslips.
Naturally, if you fail any of the imposed Know Your Customer or Anti-Money Laundering verifications, your time on the casino will end.
Account Closures
You can close your account as well as reopen it by emailing the casino customer support crew.
Be aware
Closures will take up to 72 hours to complete. If you log in during this processing period, the operator will cancel your previous request and will have you re-confirm it.
Additionally, you are responsible for any actions taken on your British account during the 72 hours.
Important
You could not have a try at the Mega Wheel to receive Secret Pyramids bonuses if you did not log into your account for seven days.
User experience
We have a multifaceted approach to testing each online gambling service. One of our approaches is the assessment of technical aspects for each platform we have in our sight.
Naturally, results can vary, depending on hardware and software specificities, such as your choice of device, the connectivity environment, or the browsers used to reach the online casino website.
For the sake of relevancy for as many British readers, we have used the following devices for this Secret Pyramids review:
| Device | Internet | Browser |
|---|---|---|
| Lenovo Idea Pad | Wi-fi, 3G, 4G | Google Chrome, Mozilla Firefox |
| Samsung Galaxy Z Fold3 | Wi-fi, 3G, 4G | Google Chrome, Mozilla Firefox |
| Lenovo Tab M10 HD | Wi-fi, 3G, 4G | Google Chrome, Mozilla Firefox |
Desktop
The casino website is usable, and its layout is not counterintuitive by any means. Most British users and we could find all relevant data, links, and activities.
Tips
You can monitor your remaining wagering requirement for Secret Pyramids bonuses from the withdrawal page.
Interface Issues
Slots do not have a dedicated tab with a complete list. Additionally, live casino options are lumped together with non-live table games. This could prove to be an aggravating aspect and a hindrance to a pleasant experience.
Bad Looks
The biggest drawback is the aesthetic direction, or lack thereof, to be more specific. The casino not only ends up looking antiquated but low-quality and downright untrustworthy.
There is no good explanation for the aspect the gambling site showcases other than lack of interest, attention, or overall direction.
GTmetrix Grades for the Site
We approached the remote gambling service assessment objectively. The following performance and structure rates have been arrived at using the GTmetrix site testing tool. For the sake of relevancy for our British readers, we also used a London-based server and completed the checks via Google Chrome. Results may vary for other browsers.
| The Pages We Tested | Their Performance Rates | Their Structure Scores |
|---|---|---|
| The Homepage | 94% | 98% |
| The Promotions Page | 90% | 98% |
| The Games Page | 96% | 96% |
| The Cashier Page | 99% | 99% |
The results for this online casino website simply are the best we have seen market wide. They are a few percentages shy of being perfect. Naturally, the GTmetrix grades for all assessed pages are all A’s.
British players will have no issues connecting to and using the platform.
Mobile
The tablet implementation is horrendous. Not only that there is no native adaptation for such device’s accessibility, but the loading times proved considerably worse on these devices.
We have no effective way of testing these considerations. Still, the performance concerns were so great that they were visible by a simple website browsing.
Better on Smartphones
The interface saw an overall overhaul, incredibly well-fitting for mobile devices.
The developers made sure to make the site as user friendly as possible. You get recommended games and a very intuitive set of links to the cashier and other features. There are no issues British gamblers will meet while using their smartphone to access the website.
Our final verdict would be that you will have the best experience via your smartphone.
Games
The casino site came short of getting a good Secret Pyramids review score for its game catalogue.
The gambling service does host all the required activities for a high ranking. This is crucial, as no Secret Pyramids bonus would justify joining an online gambling platform were it not for its multitude of high-quality titles.
Tips
If your game bet uses real and Secret Pyramids bonus funds, the operator will correspondingly impart the resulting funds.
Slots
It currently holds around 1319 slots. Nonetheless, the average British gambler would find it hard to access all available games of the kind.
Important
There is no aggregating slot tab on the site. You only get a Hot Slots section that does not show to the full extent of its slot catalogue.
Naturally, British players can locate all such games via the A-Z tab that lists all titles. Unfortunately, the sheer number of casino games featured poses a hindrance for decent browsing.
Live Blackjack
5 Live Blackjack titles are mixed with non-live table games. The number is not impressive by any measure. Nor is the variety.
Most live casino games face the same problem, among others. You can find live blackjack titles, not in the Casino tab, which also features some slots, but in Table one.
Important
Live blackjack games on the site show no game version variation.
Betting Limits for the Live Blackjack Options
| The Game | The Minimum Betting Limit | The Maximum Betting Limit |
|---|---|---|
| Live Blackjack A | £10 | £100 |
| Live Blackjack B | £10 | £100 |
| Live Blackjack C | £25 | £125 |
| Live Blackjack D | £25 | £125 |
| Live Blackjack E | £50 | £150 |
All of these titles come from Pragmatic Play. However, only Live Blackjack B is part of the Drops & Wins system.
Live Roulette
There are only three titles. The British player may fail to find the third entry, as it is wrongly associated with a Live Blackjack B thumbnail.
What British Gamblers Can Play
- Live Roulette, with £0.1 and £25 as its lower and upper betting bounds.
- Live Speed Roulette, having the same minimum and maximum wager limits as above.
- Mega Roulette, with the same betting limits.
And what the live roulette titles win in their game type variation. They lose by having virtually no difference as far as betting bounds go.
From what we could observe, only Live Roulette is part of the Drops & Wins scheme.
With the mention of a live Mega Wheel title, you officially know the entire live casino catalogue.
While the online gambling website does have two of the three important live casino options, they may prove lacklustre for the British player.
Table Games
There are around 28 such titles, and they manage to cover some lacking aspects in the live casino catalogue.
For instance, they provide a baccarat option.
More so, they also provide variations for live options that are present on the casino website.
For instance, they add both European and American roulette versions and several more options for blackjack.
There also is the Real Roulette with Sarati entry from Real Dealer Studios, which mimics live options of the kind.
Game providers
Secret Pyramids Casino vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £10 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 3 days |
| Register time Industry standard: 2 Mins | 1 min |
| KYC Time Industry standard: 2 days | 3 days |
| Slot games Industry standard: 500 | 1319 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games |
|---|---|---|---|---|---|---|---|---|
|
|
£10 | £10 | £1000000 | 3 days | 1 min | 3 days | 1319 |
|
|
£3 | £30 | 1 000 000 | 1 day | 2 mins | 2-3 days | 30 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 |
|
|
£5 | £10 | £1000000 | 1 day | 3 mins | 1 day | 30 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 |
Secret Pyramids Casino Review - Payment Methods
We wish to keep our British readers informed regarding the website’s poor payments policy via this Secret Pyramids review. You will find out about the platform issues, extra payment fees, and possible deposit limitations.
The Extra Fees
The first fact you should be aware of is that, although you can add sums as low as £5 via Pay by Mobile, instead of the £10 flat minimum deposit amount for other methods, this will come with a price.
Be aware
- Deposits amounting to £5, £10, and £20 paid via Pay by Mobile attract a £2.50 fee.
- The cashier interface only permits you to select a rounded value for your deposit.
Imposed Limits
While you can place a self-imposed deposit limit, the gambling site operator too can impose payment thresholds and change them at its will.
However, the former one will take priority in such circumstances.
Withdrawals
Once you request a withdrawal, the online casino may require you to complete additional verifications. This will certainly be the case for your first request of the kind.
Documents for Withdrawal Verifications
- A valid British government issues ID document, such as a driving license or a passport.
- Any bank statement or utility bill showing your address. These cannot be older than three months.
- A photo of the front as well as the back of your debit cards, with the middle eight digits and the CVV digits obscured.
- Proof that you own any other type of payment method.
- In some cases, notarised or certified identification documents.
Important
While any £20 deposit deems you eligible for a go at the Mega Wheel Secret Pyramids bonus scheme, this will not be the case if you have a pending withdrawal.
You can also request your full cashable balance in one transaction, but only following due diligence, account activity, and standard verification checks.
However, the worst part for the British consumer, as far as withdrawals go, is represented by the transaction fees.
Be aware
All withdrawals will also attract a £2.5 flat transaction fee.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
£10 | £200 | £10 | No limit | 1-3 days |
|
£10 | £200 | £10 | No limit | 1-3 days |
|
£5 | £30 | N/A | N/A | N/A |
|
£10 | £200 | £10 | No limit | 1-3 days |
|
£10 | £100 | N/A | N/A | N/A |
|
£10 | £200 | £10 | No limit | 1-3 days |
Related casinos
Support
- Phone:
- No phone available
- Email:
- support@secretpyramids.com
- Live chat:
- No Live Chat available
You can only reach out to the website customer support team via email. The support system of this remote casino is horrendous and proved to be a great difficulty while making our Secret Pyramids review.
For some amount of ease of access, you can utilise the contact form provided by the casino to its British users.
Worse so, you may get a response for a query as late as two business days after placing it.
Recommendation
You will also not be eligible to spin the Mega Wheel for Secret Pyramids bonuses if you perform a ‘quick deposit.’ In cases of this kind, we advise that you contact customer support before going through with the transaction.
FAQ for Further Questions
The gambling website also has an FAQ page with relevant information for account management, transactions, responsible gambling, and promotions.
However, this is the worst situation possible. The lack of a live chat feature will only slow down communications between the gambling service and its British customers.
Disputes
You should also know how to place a dispute properly and follow up on it.
You should start by notifying the complaints team by sending an email to complaints@jumpmangaming.com. Do so within three months of the event in question occurs.
How the Casino Will Handle Your Complaint
The team will acknowledge your complaint within 48 hours of its placement. If needed, it will ask you for additional information.
Then, the casino complaints team has two weeks to come back with an answer.
Let us entertain the idea that this initial process did not solve your issue.
Now, you have a dispute on your hands.
You cannot reapply via the casino site, but you may reach out to an alternate dispute resolution procedure.
When to Appeal to an Alternate Dispute Resolution Agency
- You must have completed the previously described internal complaint procedure. You consider the ending of said procedure to have been a deadlock.
- You are still dealing with the internal complaint process, but you did not receive any resolution within eight weeks of the complaint.
Responsible gambling
This is the Secret Pyramids review breakdown of the responsible gambling systems present on the website.
The lightest and first features our British readers should take into account and use are the self-limits.
You can set both a deposit limit as well as a reality check pop-up.
You can also try to solve the available self-assessment questionnaire. If you have a minor using your device, we advise you to consider the minor-restrictive tools appearing on the responsible gambling page.
Breaks From Gambling
While you can close your account, you may also opt for either a shorter break from the website or a long-term self-exclusion.
Break times can vary from 24 hours to six weeks, while self-exclusion has a minimum six month period. The latter will also act on all the Jumpman Gaming Limited brands.
Tips
- Reach out to customer support and permanently opt-out from receiving Secret Pyramids bonuses if they hinder your safe gambling.
- The casino operator itself may restrict you from receiving Secret Pyramids bonus offers if you show signs of problematic play.
Secret Pyramids Casino Review - Pros and Cons
- The Mega Wheel can provide anything from Secret Pyramids bonuses to Amazon Vouchers.
- The casino features 1319 slots from top providers.
- The table games present on the website are good.
- The casino has some of the best payment options in the British market.
- The website has great desktop performance rates.
- Its mobile implementation is better than for most casinos.
- The 65x standard wagering requirement is worse than the 35x industry standard.
- The live casino has few entries, no live baccarat options, and bad implementation.
- Pay by phone deposits have a £2.5 fee, while all withdrawals have the same flat fee.
- The casino has no live chat nor phone line communication options.
- The website is terrible on tablets.
- Most game types have zero contribution for Secret Pyramids bonus wagering.
How we review
| Reviewer | Elena Buzincu |
| Reviewer | Tudor Turiceanu |
| Casinoalpha rating | 3.9 / 5 |
| Test duration | 5 Hours |
| Review Duration | 61 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2021 |
|---|---|
| Updated Date | Nov 2023 |
Secret Pyramids Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!