Use our Viva Fortunes casino review to understand the website’s features and each Viva Fortunes casino promo code available.
- The website is visually pleasing, it's intuitive but unfortunately, it doesn't have a mobile app. Performance-wise, the platform works well, both on mobile and desktop, without any bugs.
- There are not a lot of payment methods available and the processing time is 48h. You will see that Boku, Paysafecard, Skrill and Neteller are missing.
- The website only offers 500 slots from some providers such as Evolution Gaming, Red Tiger Gaming, and more. Unfortunately, there are no live games or table games available on this platform.
- The casino has a first deposit bonus and a multitude of promotions from the loyalty program. We rated it this low because it doesn't have a no deposit bonus, a welcome package and an extra spins offer.
- The customer service does have a live chat, an email and a phone number. The problem is that the live chat is not 24/7.
- You will find a lot of useful responsible gambling tools in Viva Fortunes. They also have advice regarding the problem and useful links. Unfortunately, we found missing the budget calendar, the trained customer support, the account closure and the self-assessment.
| Min. deposit | £10 |
| Min. Withdrawal | £5 |
| Max. cashout | £1000000 |
| Payout time | 2 days |
| Game types | Slots, Jackpots, Scratch cards, Keno, Bingo, Slingo, Online lottery |
| Slot games | 500 |
| Live dealer games | 0 |
| Licenses | UK Gambling Commission, Gibraltar Regulatory Authority |
| Vip program | No |
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Slingo -
Online lottery -
Bingo -
Keno -
Scratch cards -
Jackpots -
Slots
Viva Fortunes Casino Review Table of Contents
Casino overview
- Company name:
- 888 UK Limited
- Registration number:
- 39028
- Website:
- vivafortunes.com
- Stock indicator:
- LON:888
- Online since:
- 2020
- Address:
- 601-701 Europort, Gibraltar
- UK Gambling Commission:
- 039028-R-319297-012
- Gibraltar Regulatory Authority:
- 112/113
Our Viva Fortunes casino review analysed the website; thus, we discovered that the 888 Group owns this website. This company is well known amongst UK players for the famous 888casino and many more. They have a long history of casino activity.
The Group came to life in Gibraltar, which currently has its main office. It has 1746 employees, and it is worth approximately 980.1 million USD. They also listed their company in the stock market as 888 Holdings Plc, with a share cost of £204.40.
Registration process
While doing our Viva Fortunes casino review, we completed the registration process. UK players should know that overall, it takes around 2 minutes to create an account.
Any UK player must enter personal information such as email, phone number, and address. After that, they must select the currency that they will use.
Additionally, punters must also create a unique username and password so that they can log in to the website.
KYC
The KYC process is mandatory for casinos because, with the help of this operation, they can verify and know the UK client’s identity.
Using the KYC also helps these websites prevent underage gambling and if the client can afford to gamble online.
You must upload some documents to complete this process. Any UK players must send the casino photos of their:
- ID.
- Passport.
- Driver’s license.
This will prove the identity of the UK player. For the proof of address, you must send them photos of:
- A utility bill.
- A bank statement.
Tips
Before sending the KYC, you can surf around the website so you can know what to expect about the menu, the games, Viva Fortune casino promo code and interface in general.
User experience
Our experts analysed the overall user experience in creating our Viva Fortunes casino review. We went through every corner of the casino to provide the best information for our UK readers.
We used 3 different devices to see if there were any differences in each Viva Fortunes casino promo code, interface, categorisation, and visuals.
| Device | Internet | Browser |
|---|---|---|
| Apple MacBook Air | WIFI | Opera GX |
| iPhone 13 | WIFI | Safari |
| Samsung Galaxy Tab S8 | 4G | Google Chrome |
Desktop
We must say that the casino looks visually pleasing on the desktop version. Its graphics don’t pop into your eyes.
Our experts analysed the interface of the website, and they found out that the platform performs really well. With that in mind, you should expect the site to run smoothly.
The interface may be confusing because of the difference between the logged-in and logged-out versions. Other than that, the sections are clear, and the overall website is intuitive.
You can find the menu bar in the upper left corner. It will display buttons that you will be able to use to navigate easier through the sections of the website.
Recommendation
The website has a game search bar. Use it to explore for your preferred title if you can’t find it otherwise.
Mobile
In our attempt to test the mobile version for this casino, we found that the platform is still the same as it is on the desktop. The optimisation is well-made, and the overall experience is the same as the desktop version.
We analysed the games and menu sections for both variants and found that the platform doesn’t add or remove content.
Be aware
While logging in to the mobile version of the website, the platform sometimes glitches, and you must redo it.
Games
In this section, we can say that this casino has more than 500 games from various providers. They are categorised into:
- Popular.
- New.
- All.
You will not find any table games or live games, only slots. This is another bad mark in our rating.
Slots
This website is focused more on the slot games; for that, our Viva Fortunes casino review prepared for UK players a list of examples of what you will find:
- Popular – Frootylicious, Imperial Destiny, 9 Masks of Fire, Da Vinci Diamonds.
- New – Fireworks, Super Win 7s, Kings of Cash, Sun Kingdom.
- All – Hyper Strike, Fruit Blast, Stampede, Fireworks Frenzy.
Game providers
Viva Fortunes Casino vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £5 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 3 days |
| Slot games Industry standard: 500 | 500 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games |
|---|---|---|---|---|---|---|---|---|
|
|
£10 | £5 | £1000000 | 2 days | 2 mins | 3 days | 500 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 1 day | 300 |
|
|
£5 | £10 | No limit | 2 days | 1 min | 1 day | 96 |
Loyalty
Besides the Viva Fortunes casino promo code, UK players also have loyalty offers. Loyalty works on levels, and with each level, Brits will receive daily extra spins and cashback, as shown in this table:
| Level | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|---|---|---|---|---|---|---|---|
| Spins received | 1 | 3 | 5 | 7 | 10 | 12 | 15 |
| Cashback percentage | 0% | 0% | 0% | 1% | 1.5% | 2% | 2.5% |
The website states that you must have a deposit into your account in the last 30 days to be eligible for the offers.
Also, remember that if you reached a certain level and didn’t make a deposit in the last 30 days, the platform will not demote you to a lower level.
The website is not transparent enough about how a UK player reaches a higher level.
Recommendation
Don’t play more than you initially planned because there is a loyalty program with promotions.
Related casinos
Customer Support
- Phone:
- 0800 018 3307
- Email:
- help@IGSupportTeam.com
- Live chat:
- 09:00-21:00 GMT
You will find in the support section an email, a phone number, and a live chat.
The email response time for this platform will be 48 hours. This means that if you’re looking for a fast answer to your question, you should contact the live chat.
A new window will appear for the live chat where you must enter your email and issue. After that, you will wait in the queue to talk to an agent.
Before you can talk to a support employee to explain the problem, you must enter other personal information such as name, phone number, and age.
In the live chat queue, depending on the number you’re in, you might stay more than 2 minutes. The agents also took their time to respond, but their answers were helpful and user-oriented.
Be aware
The live chat is not 24/7. It works from 12 pm to 12 am. Also, note that the schedule for the phone contact is not made public.
Complains procedure
In case any UK players want to file a complaint, they must send the website an email at their support address.
The problem will be processed within 24 hours of receiving, and after a maximum of 14 business days, an email will be responding to the complaint.
Preparing relevant information or evidence that you have been wronged is recommended.
If you are not satisfied with the answer received, you can escalate the complaint by sending another email to the Support manager of the website.
They will require another 14 business days to evaluate and provide an answer which will be considered the website’s final internal decision.
If you’re still unsatisfied with the answer, you can escalate the problem to an alternative institution, eCOGRA.
Remember that eCOGRA may not process your complaint if you have not addressed it with the website first. Also, 8 weeks must have passed without the problem being solved to escalate to eCOGRA.
Tips
Don’t file complaints connected with the software crash because they are not considered valid.
Responsible gambling
At Viva Fortunes, you have many responsible gambling tools available to prevent gaming addiction. Any UK player can activate these tools to avoid extreme fund loss or time loss:
- Self-limits such as deposit limits
- Take a break
- Reality checks
- Self-exclusion
- Game history
- Valuable links to specialised websites
- Links to combat minor gambling
- Useful tips and advice
Also, as a part of the tools, you will find advice and links to professional websites that provide specialised help.
Recommendation
- Use responsible gambling tools even if you don’t feel like you have an addiction because they can prevent it.
- Keep track of your playing time. The nature of the slots may alter your time perception, so setting up a reality check will help.
Self-exclusion
The self-exclusion deserves special attention because it is one of the most efficient responsible gambling tools.
In this casino, you may choose to activate the self-exclusion for a minimum of 6 months. However, the processing of the exclusion request may take 48 hours.
After the period has passed, any UK player may reactivate their account upon requesting this to customer support.
Tips
Employ the deposit limit tool to don’t spend more than you previously planned. Doing this will most likely save you a lot of sums.
Recommendation
Use the self-exclusion if you feel gambling takes a toll on your daily life.
Viva Fortunes Casino Review - Pros and Cons
- Straightforward design and interface.
- Level-based loyalty program.
- £5 minimum payout sum.
- Email, phone and live chat customer support.
- No live or table games.
- No mobile apps available for Android and iOS.
- Wagering requirement of 85x.
How we review
| Reviewer | Mihnea Mosneagu |
| Reviewer | Adina Minculescu |
| Casinoalpha rating | 7.8 / 10 |
| Test duration | 7 Hours |
| Review Duration | 34 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Jul 2022 |
|---|---|
| Updated Date | Nov 2023 |
F.A.Q
How do I login to Viva Fortunes Casino?
- Go to the site
- Click on the login button at the top right
- Insert credentials
- Further fasten the process by saving credentials in the browser
What is the processing time for each payment provider at Viva Fortunes Casino?
- MasterCard - 5 business days
- PayPal - 2 to 3 business days
- Visa - 5 business days
- Wire Transfer - 4 to 7 business days
Viva Fortunes Casino Player Reviews
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