Hello Casino logo

Hello Casino Review & Bonus List

See 1 Bonus
0 Comments Author:

Hello Casino review aims to provide you with in-depth information about the UK casino such as verifying an account, or what games are available. Moreover, read about the Hello Casino bonuses available, and how to always play responsibly.

Hello Casino vs. Market Standards

Min. deposit

Industry standard: GBP 10

GBP 10
Min. withdrawal

Industry standard: GBP 10

GBP 10
Max. cashout

Industry standard: GBP 100,000

GBP 50000
Payout Time

Industry standard: 2 days

3 days
Register time

Industry standard: 2 Mins

2 mins
KYC Time

Industry standard: 2 days

2 days
Slot games

Industry standard: 500

1900
Bonus

Industry standard: 100% up to GBP 200

100% up to GBP 100
New players only. One offer per player. Min Dep £10. Max bonus bet £5. This offer gives you a 100% match bonus up to £100 and 100 bonus spins. Bonus spins are valid on the following game(s) only: Gonzo’s Quest or Starburst. Bonus spins to be credited at a rate of 20 bonus spins per day over five days, triggered on your first deposit. Bonus spins winnings credited in the form of bonus funds and capped at £50. Bonus funds must be used within 30 days and bonus spins within 10 days, otherwise any unused shall be removed. Bonus funds are separate to Cash funds and are subject to 35x wagering on the value of the bonus funds and your cash deposit(s). Affordability checks apply T&C Apply
Hello Casino logo

Hello Casino

4.2/5
Visit
User experience
4.5/5.0
Navigating the casino for our Hello Casino review, we concluded that the platform is straightforward and easy to manage. However, there are no available apps for iOS, Android or Desktop.
Payments
3.9/5.0
Visa, MasterCard, Skrill, Neteller and PayPal are some of the payment methods available. However, Boku or Pay by Phone are not valid options, while the time for a withdrawal request approval takes 72 hours.
Games
5.0/5.0
The games available are various, 1900+ Slots, 55+ Table Games and 30+ Live Casino games being offered. Some providers are Evolution, NetEnt, Microgaming, Pragmatic Play or Play’n Go.
Bonuses
3.0/5.0
The Hello Casino promotions are mainly offered for first depositing or new players, adding a different bonus provided in a specific day of the week.
Customer Service
4.5/5.0
The customer support team can be reached by email address and live chat with no available option to be reached by phone number. Nevertheless, the representatives are offering correct answers and a fair customer service experience.
Responsible gambling
4.4/5.0
The Responsible Gaming tools are various, maintaining a safe environment. However, there are no options to access game history, set session or autoplay limits, reverse any withdrawal preferences or view a budget calendar.

Hello Casino Review Table of Contents

Hello Casino Bonuses

The present Hello Casino review tells you all about the bonuses available: the first deposit and a daily bonus.

Read more

Important

  1. Towards qualifying, you need to place a deposit of not less than £10.
  2. The extra spins might be wagered on specific games.

Upon the three first deposits you might make, different gains and spins are attributed to your balance.

Wagering details

The general wagering requirements for Hello Casino promotions are 35 times the promotional funds and 35 the bonus spins gains.

Regarding the bonus finances, different games have a different contribution to wagering requirements as follows:

Game type Percentage
Scratch cards and Keno 100%
Slots Games 100%
Slots examples: 300 Shields, Big Bad Wolf, BloodSuckers 20%
Slots examples: 9 Lions, Da Vinci, Fruit Mania Deluxe 0%
Table Games, Video Poker Games, Jackpot Games (Progressives) 0%
Other Games 0%

Tips

For a full list of Slot titles that have 20% or 0% contribution to wagering, visit the Promo Terms page, placed on the website’s lower side.

Promotional funds must be used within 30 days, while bonus spins need to be wagered within 10 days since receiving them.

Also, the highest amount you shall bet from bonus finances is £5. If a bet is higher, any active bonus is forfeited from your account.

Rules

Be aware

If you withdraw bonus finances before meeting the wagering conditions, the active bonus will be forfeited.

This is not applicable if you make a withdrawal request for real funds you have deposited, without the cancellation of any active bonus.

When a wager is placed, the funds are first taken from real finances balances, then from your bonus finances balance.

If finances from both balances are used, gains will be distributed accordingly between the two balances.

Refusing a bonus that has been offered

On occasions you do not want a bonus that has been attributed to your profile, you might request to reverse it. This shall be done only if no gameplay has been initiated since receiving that bonus.

Bonus spins are offered on specific games that are mentioned in specific bonus terms. Any gains made from spins cannot exceed £50.

All active bonuses will expire after 30 days of account inactivity. Therefore, bonus funds or spins are removed from your balance.

Irregular play

Some actions are considered by the casino promotional abuse and can result in a profile or bonuses funds, or gains being suspended.

Therefore, some of these actions are represented by:

  • When any offer terms are not followed;
  • When there is evidence that several wagers have been made by a user or group of users, wagers that assure gains;
  • Delaying gains by stepping out of extra spins or funds by closing or changing a game, then returning to play to complete the promotion;
  • State game abuse by using bonus funds only to progress through the offer stages, then returning to complete the final stages when bonus finances have been lost, wagered or forfeited;
  • Bets on Table Games by making high bets than returning to a later time in the game when bonuses have been forfeited, lost, wagered, or transferred into real funs balance.

On occasions the casino acknowledges such actions, they shall initiate an account investigation and have the right to view any of your transaction records and logs.

Read less
Hello Casino

Hello Casino

4.2/5

100% UP TO £100 + 100 EXTRA SPINS

Play

The offer:

1st deposit – 100% up to £100 and 100 extra spins on Gonzo’s Quest or Starburst

Keep in mind:

  • Bonus funds must be used within 30 days and extra spins within 10 days;
  • The highest amount to bet from bonus funds is £5;
  • The loyalty programme offers £5 at every 1000 points collected;
  • You might place a deposit before verification of your account is complete;
  • There are over 2000 game titles to choose from but spins are locked on the two games presented.

All you have to do is complete 5 steps:

  1. Click through to the casino’s main page and see the offer.
  2. Sign up with your personal data.
  3. Your bonus will be automatically assigned to you.
  4. Play by the rules stated in the bonus terms and conditions.
  5. Only attempt to cash out after you have completed the necessary wagering.
Maestro MasterCard Neosurf Neteller PayPal Paysafecard
New players only. One offer per player. Min Dep £10. Max bonus bet £5. This offer gives you a 100% match bonus up to £100 and 100 bonus spins. Bonus spins are valid on the following game(s) only: Gonzo’s Quest or Starburst. Bonus spins to be credited at a rate of 20 bonus spins per day over five days, triggered on your first deposit. Bonus spins winnings credited in the form of bonus funds and capped at £50. Bonus funds must be used within 30 days and bonus spins within 10 days, otherwise any unused shall be removed. Bonus funds are separate to Cash funds and are subject to 35x wagering on the value of the bonus funds and your cash deposit(s). Affordability checks apply T&C Apply

Disclaimer

Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.

Overview

Slots Slots Hello Casino
Live casino Live casino Hello Casino
Fast withdrawal Fast withdrawal Hello Casino
VIP program VIP program Hello Casino
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
hellocasino.com
Online since:
2014
Address:
85 St John Street, Valletta, VLT1165, Malta

Licenses

Malta Gaming Authority:
MGA/B2C/370/2017
UK Gambling Commission:
052894-R-329546-004

Hello Casino review also brings a summary of this British platform. The casino was launched in 2014.

The developing company, White Hat Gaming operates around 5 offices throughout the world, with more than 500 employees.

It is registered as a Maltese company and owns two of the most well-established gaming licenses, of which we give you the necessary details.

Registration process

Reach the platform and push the blue sign-up button, placed by the right upper corner if you want to make an account.

From here, follow these steps to register:

  1. Write your full name and birthday, then select a gender, country and language you want to be displayed and used;
  2. Enter your email, phone number and postal code to find your address;
  3. Choose a username, password and tick the box to confirm you are not an underage user.

Tips

Check your email inbox and follow the redirecting link that will confirm your new account.

After the sign-up, you have the option to make a deposit.

Tips

Setting preferences for how or if you receive notifications about Hello Casino bonuses is done when you have a second login.

Inactive accounts

When you register 12 consecutive months of no activity on your account, you will receive an email about the account’s status.

There are 30 days for you to regain activity, otherwise, a fee of £5 will be charged from your balance. If the balance is less than £5, the whole amount will be taken.

This fee is deducted until the balance reaches £0 and an email will be sent to you every month.

After there is the balance amount is zero, the casino has the right to permanently close your account.

Recommendation

We also created a profile and the timeframe to reserve is for about a couple of minutes if you already know what username and password to set up.

Verification checks

To have your account verified, you need to submit one of the following documents to make proof of your identity, age, address, income, and payment method:

  • Driving license – both sides;
  • Passport;
  • Utility bill – not older than 3 months;
  • Bank statement – not older than 3 months.

The documents must reflect your name, address, and the date they were issued. Also, they must be clear with all four corners visible.

To upload documents, head over to Account, then My Details and to upload it should be the first option, written in blue.

Be aware

The verification process can take 48 hours for the casino’s team to verify and approve them.

User experience

To create a better user perspective for the present Hello Casino review, we navigated the platform using various devices, internet connections and browsers.

Device Internet Browser
Lenovo ThinkPad E15 WIFI Google Chrome
iPhone 12 Pro Max 4G Safari
Samsung Galaxy Tab S6 3G Mozilla Firefox

Desktop

When you enter the platform, find the logo in the middle top side. To its left is the three lines menu, while to its right are placed the deposit and Account option.

Under the sliding banner, you might view the game titles and categories available. Also, the next categories are placed by the Providers and a search bar.

Tips

Scroll down to read the Promotion Terms and Conditions and have access to sections such as Responsible Gambling, About or other casino terms.

By the right lower corner, you shall enter the notification centre, while to the opposite corner is placed the chat icon.

By pushing the three-line menu button, sections such as Responsible gambling, Account, Games or Hello Casino promotions will appear.

Mobile

When you switch to your smartphone, notice how the platform is configured the same way as for a desktop browser.

However, the deposit button, the search bar and the list of your preferred games are placed on the lower side.

The main theme is a darker one with blue or grey details and buttons. Regardless, when opening the chatbox, it will go full screen.

No matter the type of smartphone you intend to play on, the only option to access the casino is through a browser.

Hello Casino Review - Games

Baccarat Baccarat
Poker Poker
Table games Table games
Slots Slots
Slingo Slingo
Sic Bo Sic Bo
Scratch cards Scratch cards
Roulette Roulette
Progressive Progressive
Video Poker Video Poker
Bingo Bingo
Live Roulette Live Roulette
Live Casino Live Casino
Live Blackjack Live Blackjack
Live Baccarat Live Baccarat
Keno Keno
Jackpots Jackpots
Craps Craps
Blackjack Blackjack
Online lottery Online lottery

To add to our Hello Casino review, we included the game titles and categories available to play.

You might enter a game without having an account verified, but there might be some limits imposed.

Game type Title Game Provider Minimum bet Maximum bet
Slots Aurora Beast Hunter Just For The Win Studios £0.10 £50
Table games Vegas Single Deck Blackjack Switch Studios £1 £200
Live Roulette Lightning Roulette Evolution £0.20 £10000
Live Baccarat Baccarat Squeeze Evolution £1 £15000
Live Blackjack Infinite Blackjack Evolution £1 £1000

Tips

Click the Providers option and select from the list the provider you want to play from.

Slots

Over 1900 Slot games are available such as Coils of Cash, Aloha! Cluster Pays, Sword of Khans, Starburst Xxxtreme and Sakura Fortune.

We will present some of the most popular titles that we have identified from the categories in the lobby.

Category Titles
Slots Book of Dead, Starburst, Gonzo’s Quest
Jackpots Eye of Horus, African Legends, Immortal Romance Mega Moolah
Drops & Wins Wolf Gold, Big Bass Bonanza, Wild West Gold
Must Go Jackpots Forever 7’s, Gonzo’s Quest Megaways, 777 Strike
Megaways Gold Megaways, Great Rhino Megaways, Fruit Shop Megaways

Important

We have not included the “Classic Slots” category which will be visible to you in the lobby because a glitch makes Table Games and Live Casino gameshows. Therefore, you will not get classic fruit slot games as you’d expect.

Jackpot wins will be delivered to you in 30 days if they exceed £250000.

Table games

55+ games are to be played, including European Blackjack Gold, 3D Blackjack, 3D Baccarat, Roulette Advanced and Roulette x2.

Besides the classic card games and the Roulette options that are a must-have for a good UK casino, you have the option to play other miscellaneous games such as:

  • Baccarat First Person;
  • Mega Ball 100 First Person;
  • DJ Wild Stud Poker.

Sometimes, the list with game thumbnails may glitch. However, if you know exactly what you want to play, then you can search the title in the search bar.

Live Roulette

Title Minimum bet Maximum bet
Speed Roulette 1 £0.1 £5000
Mega Roulette £0.1 £5000
Roulette 10 – Ruby £0.1 £5000

Live Roulette, Roulette Lobby or Hindi Roulette are part of 5 lobbies from the Live Roulette category.

Important

Some classic Roulette games, based strictly on AI RNG, without a live dealer, may appear here. You can identify the proper games if the thumbnail has a person next to the Roulette Table.

Live Blackjack

Title Minimum bet Maximum bet
Blackjack 1 – Azure £5 £1000
ONE Blackjack £1 £5000
Blackjack 16 £50 £5000
Blackjack 9 – Azure £50 £5000

Over 20 games are open at all times since Live Casino games run 24/7.

Live Baccarat

Pragmatic Play and Evolution Gaming are also providing the two Live Baccarat lobbies, the Live Baccarat and Baccarat Lobby.

Game providers

Alchemy Gaming Alchemy Gaming
All41 Studios All41 Studios
Aurum Signature Studios Aurum Signature Studios
Bally Bally
Barcrest Barcrest
BB Games BB Games
Big Time Gaming Big Time Gaming
Bla Bla Bla Studios Bla Bla Bla Studios
Blueprint Gaming Blueprint Gaming
Bulletproof Gaming Bulletproof Gaming
Chance Interactive Chance Interactive
CoreGaming CoreGaming
Crazy Tooth Studio Crazy Tooth Studio
D-tech Gaming D-tech Gaming
Design Works Gaming Design Works Gaming
Endemol Studios Endemol Studios
Evolution Gaming Evolution Gaming
Eyecon Eyecon
Fantasma Games Fantasma Games
FELT FELT
Fortune Factory Fortune Factory
Foxium Foxium
Gameburger Gameburger
Gold Coin Studios Gold Coin Studios
Golden Rock Studios Golden Rock Studios
Gong Gaming Technology Gong Gaming Technology
GreenTube GreenTube
Hacksaw Gaming Hacksaw Gaming
Half Pixel Half Pixel
High 5 Games High 5 Games
IGT IGT
Inspired Gaming Group Inspired Gaming Group
Iron Dog Iron Dog
Just For the Win Just For the Win
Kalamba Kalamba
Leander Games Leander Games
Lightning Box Games Lightning Box Games
Live5 Gaming Live5 Gaming
Magic Dreams Magic Dreams
MaxWin Gaming MaxWin Gaming
Merkur Gaming Merkur Gaming
MetaGU MetaGU
Microgaming Microgaming
Mutuel Play Mutuel Play
Neko Neko
Neon Valley Studios Neon Valley Studios
NetEnt NetEnt
NetGaming NetGaming
Nolimit City Nolimit City
Northernlights Northernlights
NYX NYX
Old Skool Studios Old Skool Studios
Oryx Gaming Oryx Gaming
PearFiction Studios PearFiction Studios
Play'n Go Play'n Go
Playson Playson
Pragmatic Play Pragmatic Play
Probability Jones Probability Jones
Pulse 8 Pulse 8
Push Gaming Push Gaming
Rabcat Rabcat
Realistic Games Realistic Games
Red Tiger Gaming Red Tiger Gaming
Reel Time Gaming Reel Time Gaming
ReelPlay ReelPlay
Relax Gaming Relax Gaming
Revolver Revolver
Scientific Games Scientific Games
Seven Deuce Gaming Seven Deuce Gaming
Shuffle Master Shuffle Master
Side City Studios Side City Studios
Silverback Games Silverback Games
Slingo Originals Slingo Originals
Slingshot Slingshot
Snowborn Snowborn
Spearhead Spearhead
Spin Play Spin Play
STHLM Gaming STHLM Gaming
Storm Gaming Storm Gaming
Stormcraft Stormcraft
Swintt Swintt
Switch Studios Switch Studios
Thunderkick Thunderkick
Tom Horn Gaming Tom Horn Gaming
Touchstone Gaming Touchstone Gaming
Triple Edge Studios Triple Edge Studios
Wazdan Wazdan
WMS Gaming WMS Gaming
Show more Show less

Compare Hello Casino

Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
Hello Casino

Hello Casino

4.2/5
GBP 10GBP 10GBP 500003 days2 mins2 days1900100% up to GBP 100
PokerStars Casino

PokerStars Casino

4.2/5
GBP 10GBP 10GBP 10000001 day1 min1 day1100-
888casino

888casino

4.5/5
GBP 10GBP 10GBP 300001-2 days1 min1 day1000200% up to GBP 300
Jammy Monkey Casino

Jammy Monkey Casino

4.4/5
GBP 5GBP 10GBP 10000001 day3 mins1 day30200% up to GBP 200
TradaCasino

TradaCasino

4.4/5
GBP 10GBP 10GBP 7000+3 days2 mins1 day900100% up to GBP 50
Mega Casino

Mega Casino

4.4/5
GBP 10GBP 20GBP 10000001 day2 mins1 day2600200% up to GBP 50
Lucky VIP

Lucky VIP

4.6/5
GBP 10GBP 10GBP 10000001 day2 mins1 day300100% up to GBP 100
MansionCasino

MansionCasino

4.3/5
GBP 10GBP 5GBP 15000+3 days2 mins1-2 days900100% up to GBP 200
Load more

Hello Casino Review - Payment Methods

To qualify for Hello Casino promotions by placing a deposit that cannot be less than £10.

You can do that using methods such as Visa, MasterCard, PayPal, Trustly, Skrill, Neteller, Bank Transfer or Neosurf.

This might be done from the right upper corner, by pushing the green coloured Deposit button or from in-game, by pressing the Cashier option.

Be aware

As a UK player, your only currency option is GBP. Other transfers will not be accepted.

Withdrawals on Hello Casino

Next to this section, find the Withdraw page.

The lowest amount to withdraw is £10, while the highest goes up to £12500 per week.

Additionally, from Account, you shall view any Pending or Accepted Withdrawals. One withdrawal request can take 3 working days to be approved.

Other site tabs and pages that regard payments

To view the current balance of real or bonus finances, look next to the deposit button, which can also be seen from Account, under Account Details.

Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal time
Maestro GBP 10 No limit N/A N/A 72h
MasterCard GBP 10 No limit N/A N/A 72h
Neosurf GBP 10 No limit N/A N/A 72h
Neteller GBP 10 No limit GBP 10 GBP 50000 72h
PayPal GBP 10 No limit N/A N/A 72h
Paysafecard GBP 10 No limit N/A N/A 72h
Skrill Moneybookers GBP 10 No limit GBP 10 GBP 50000 72h
Trustly GBP 10 No limit N/A N/A 72h
Visa GBP 10 No limit GBP 10 GBP 50000 72h
Bank Transfer GBP 10 No limit N/A N/A 72h
Fast Bank Transfer GBP 10 No limit N/A N/A 72h
CashtoCode GBP 10 No limit N/A N/A 72h
Bank Wire GBP 10 No limit N/A GBP 10 72h
Show more Show less

Loyalty

The Loyalty Program is part of Hello Casino bonuses available.

There are 500 points offered upon making the first deposit.

At every £10 wagered on a game, a number of points are attributed to your account, depending on the game type.

Gaining points on this casino

Game type Points
Roulette 0.25
Blackjack 0.5
Video Poker and Video Poker Sidebet 1
Scratch cards 2
Slots 2

You might start redeeming the Loyalty points once you have accumulated at least 1000 points, as 1000 points are the equivalent of £5.

To view how many points you have, go to Account Details. To redeem them, enter the Loyalty section under the Promotions page.

The highest number of points to redeem in one day is 10000, equal to £50, while the lowest is 1000 equal to £5.

These funds will be transferred as promotional funds and are subject to wagering requirements of 35 times.

Related casinos

Hello Casino Support

Phone:
No phone available
Email:
support@hellocasino.com
Live chat:
Yes, 24/7

Customer support shall be reached through the email address and live chat, operating 24/7, with an under a minute waiting time in queue for any chat.

To contact them, view the email address on this page or head over to the platform’s main menu, then select Support.

The chat can be opened from the turquoise box placed by the lower-left corner. However, there is no FAQ section for faster answers.

On occasions you have queries about Hello Casino promotions, accounts, or financial transactions, also rely on the Terms and Conditions page.

Recommendation

To provide a proper perspective to our Hello Casino review, we contacted support via live chat and we can advise that the agents offered well-documented answers, had nice behaviour and overall provided a good customer support experience.

Responsible gambling

The Responsible Gambling section can be found in three places.

By accessing the main menu, from under Account or from the platform’s lower side.

The tools available represent an important aspect of this Hello Casino review as we understand the importance of a safe gambling environment and the prevention of impulsive gaming behaviour.

The Responsible Gaming tools are as follows:

  • Deposit limits – Select 24 hours, 7 days, up to 28 days limit on how much to deposit;
  • Reality check – Receive a notification after an amount of time spend in a session from 2 hours until to 19 hours;
  • Account closure – Close your profile for an undetermined period by contacting customer service;
  • Take a break – Temporarily close your account for a period of 24 hours up to 6 weeks, from the responsible section;
  • Financial activity monitor – Head over to Account, then to Account History to view the transactions made in a period selected by you;
  • Self-exclusion – Temporarily suspend your profile from 6 months, but not more than 5 years;
  • Advice regarding this problem – Casino’s advice on how to maintain gambling safe with no impulsiveness;
  • Self-assessment – Take a test that can help you recognise any harmful behaviour regarding gambling;
  • Useful links – Specialised organisations that can offer help such as BeGambleAware, GamCare, Gamblers Anonymous, Gamblers Anonymous International Service Office or GamBlock;
  • Minor-restrictive tools – Prevent underage gambling through the use of Net Nanny, Cybersitter or Better Internet for Kids.

To block any messages about Hello Casino bonuses from being sent to you, head over to My Details, under Account and discard any selected option.

Self-exclusion will close a profile without the option to reopen it until the determined period has ended.

This can be done by contacting customer service, as they will also make efforts to block any attempt of reopening or creating a new account.

Self-exclusion might be done also from the responsible section, by following the hyperlinks inserted in this section.

Recommendation

If you begin to understand that gambling is disrupting your health and state of mind or that it is altering your behaviour or daily life, we recommend contacting support and asking for a permanent self-exclusion. You can also rely upon help organisations that will assist you with guidance toward this matter.

Hello Casino Review - Pros and Cons

Pros
  • Straightforward and manageable platform;
  • Customer support via live chat and email address;
  • 24/7 available customer service;
  • Loyalty programme for British users;
  • Multiple game providers;
  • A high number of Slot game titles;
  • Various Responsible Gaming tools.
Cons
  • Low number of Hello Casino bonuses;
  • No iOS, Android or Desktop app to install;
  • No phone number to contact support;
  • Extensive withdrawal request approval time.
Author Otilia Pavel Author & Editor at Casino alpha
Play responsible! Visit Hello Casino

Ask an expert / Share your opinion

Please check: I am not a robot

Casino Alpha provides guides and information on a range of products and services.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

0 Comments