Hello Casino review aims to provide you with in-depth information about the UK casino such as verifying an account, or what games are available. Moreover, read about the Hello Casino bonuses available, and how to always play responsibly.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our UK customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
Hello Casino Quick Facts
Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
---|---|---|---|---|---|---|---|---|---|
GBP 10 | GBP 10 | GBP 50,000 | 3 days | Baccarat, Bingo, Blackjack, Craps, Jackpots, Keno, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Table games, Video Poker | 1900 | 30 | Malta Gaming Authority, UK Gambling Commission | 100% up to GBP 100 | No |
Hello Casino Games Overview
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Baccarat
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Bingo
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Blackjack
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Craps
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Jackpots
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Keno
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Live Baccarat
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Live Blackjack
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Live Casino
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Live Roulette
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Poker
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Progressive
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Roulette
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Scratch cards
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Sic Bo
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Slingo
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Slots
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Table games
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Video Poker
Hello Casino Review Table of Contents
Table of contents
Hello Casino Bonuses
The present Hello Casino review tells you all about the bonuses available: the first deposit and a daily bonus.
Read moreImportant
- Towards qualifying, you need to place a deposit of not less than £10.
- The extra spins might be wagered on specific games.
Upon the three first deposits you might make, different gains and spins are attributed to your balance.
Wagering details
The general wagering requirements for Hello Casino promotions are 35 times the promotional funds and 35 the bonus spins gains.
Regarding the bonus finances, different games have a different contribution to wagering requirements as follows:
Game type | Percentage |
---|---|
Scratch cards and Keno | 100% |
Slots Games | 100% |
Slots examples: 300 Shields, Big Bad Wolf, BloodSuckers | 20% |
Slots examples: 9 Lions, Da Vinci, Fruit Mania Deluxe | 0% |
Table Games, Video Poker Games, Jackpot Games (Progressives) | 0% |
Other Games | 0% |
Tips
For a full list of Slot titles that have 20% or 0% contribution to wagering, visit the Promo Terms page, placed on the website’s lower side.
Promotional funds must be used within 30 days, while bonus spins need to be wagered within 10 days since receiving them.
Also, the highest amount you shall bet from bonus finances is £5. If a bet is higher, any active bonus is forfeited from your account.
Rules
Be aware
If you withdraw bonus finances before meeting the wagering conditions, the active bonus will be forfeited.
This is not applicable if you make a withdrawal request for real funds you have deposited, without the cancellation of any active bonus.
When a wager is placed, the funds are first taken from real finances balances, then from your bonus finances balance.
If finances from both balances are used, gains will be distributed accordingly between the two balances.
Refusing a bonus that has been offered
On occasions you do not want a bonus that has been attributed to your profile, you might request to reverse it. This shall be done only if no gameplay has been initiated since receiving that bonus.
Bonus spins are offered on specific games that are mentioned in specific bonus terms. Any gains made from spins cannot exceed £50.
All active bonuses will expire after 30 days of account inactivity. Therefore, bonus funds or spins are removed from your balance.
Irregular play
Some actions are considered by the casino promotional abuse and can result in a profile or bonuses funds, or gains being suspended.
Therefore, some of these actions are represented by:
- When any offer terms are not followed;
- When there is evidence that several wagers have been made by a user or group of users, wagers that assure gains;
- Delaying gains by stepping out of extra spins or funds by closing or changing a game, then returning to play to complete the promotion;
- State game abuse by using bonus funds only to progress through the offer stages, then returning to complete the final stages when bonus finances have been lost, wagered or forfeited;
- Bets on Table Games by making high bets than returning to a later time in the game when bonuses have been forfeited, lost, wagered, or transferred into real funs balance.
On occasions the casino acknowledges such actions, they shall initiate an account investigation and have the right to view any of your transaction records and logs.
Read less
Hello Casino
100% UP TO £100 + 100 EXTRA SPINS






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Overview
- Company name:
- White Hat Gaming Limited
- Registration number:
- C73232
- Website:
- hellocasino.com
- Online since:
- 2014
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- Malta Gaming Authority:
- MGA/B2C/370/2017
- UK Gambling Commission:
- 052894-R-329546-004
Hello Casino review also brings a summary of this British platform. The casino was launched in 2014.
The developing company, White Hat Gaming operates around 5 offices throughout the world, with more than 500 employees.
It is registered as a Maltese company and owns two of the most well-established gaming licenses, of which we give you the necessary details.
Registration process
Reach the platform and push the blue sign-up button, placed by the right upper corner if you want to make an account.
From here, follow these steps to register:
- Write your full name and birthday, then select a gender, country and language you want to be displayed and used;
- Enter your email, phone number and postal code to find your address;
- Choose a username, password and tick the box to confirm you are not an underage user.
Tips
Check your email inbox and follow the redirecting link that will confirm your new account.
After the sign-up, you have the option to make a deposit.
Tips
Setting preferences for how or if you receive notifications about Hello Casino bonuses is done when you have a second login.
Inactive accounts
When you register 12 consecutive months of no activity on your account, you will receive an email about the account’s status.
There are 30 days for you to regain activity, otherwise, a fee of £5 will be charged from your balance. If the balance is less than £5, the whole amount will be taken.
This fee is deducted until the balance reaches £0 and an email will be sent to you every month.
After there is the balance amount is zero, the casino has the right to permanently close your account.
Recommendation
We also created a profile and the timeframe to reserve is for about a couple of minutes if you already know what username and password to set up.
Verification checks
To have your account verified, you need to submit one of the following documents to make proof of your identity, age, address, income, and payment method:
- Driving license – both sides;
- Passport;
- Utility bill – not older than 3 months;
- Bank statement – not older than 3 months.
The documents must reflect your name, address, and the date they were issued. Also, they must be clear with all four corners visible.
To upload documents, head over to Account, then My Details and to upload it should be the first option, written in blue.
Be aware
The verification process can take 48 hours for the casino’s team to verify and approve them.
User experience
To create a better user perspective for the present Hello Casino review, we navigated the platform using various devices, internet connections and browsers.
Device | Internet | Browser |
---|---|---|
Lenovo ThinkPad E15 | WIFI | Google Chrome |
iPhone 12 Pro Max | 4G | Safari |
Samsung Galaxy Tab S6 | 3G | Mozilla Firefox |
Desktop
When you enter the platform, find the logo in the middle top side. To its left is the three lines menu, while to its right are placed the deposit and Account option.
Under the sliding banner, you might view the game titles and categories available. Also, the next categories are placed by the Providers and a search bar.
Tips
Scroll down to read the Promotion Terms and Conditions and have access to sections such as Responsible Gambling, About or other casino terms.
By the right lower corner, you shall enter the notification centre, while to the opposite corner is placed the chat icon.
By pushing the three-line menu button, sections such as Responsible gambling, Account, Games or Hello Casino promotions will appear.
Mobile
When you switch to your smartphone, notice how the platform is configured the same way as for a desktop browser.
However, the deposit button, the search bar and the list of your preferred games are placed on the lower side.
The main theme is a darker one with blue or grey details and buttons. Regardless, when opening the chatbox, it will go full screen.
No matter the type of smartphone you intend to play on, the only option to access the casino is through a browser.
Hello Casino Slot Games
To add to our Hello Casino review, we included the game titles and categories available to play.
You might enter a game without having an account verified, but there might be some limits imposed.
Game type | Title | Game Provider | Minimum bet | Maximum bet |
---|---|---|---|---|
Slots | Aurora Beast Hunter | Just For The Win Studios | £0.10 | £50 |
Table games | Vegas Single Deck Blackjack | Switch Studios | £1 | £200 |
Live Roulette | Lightning Roulette | Evolution | £0.20 | £10000 |
Live Baccarat | Baccarat Squeeze | Evolution | £1 | £15000 |
Live Blackjack | Infinite Blackjack | Evolution | £1 | £1000 |
Tips
Click the Providers option and select from the list the provider you want to play from.
Slots
Over 1900 Slot games are available such as Coils of Cash, Aloha! Cluster Pays, Sword of Khans, Starburst Xxxtreme and Sakura Fortune.
We will present some of the most popular titles that we have identified from the categories in the lobby.
Category | Titles |
---|---|
Slots | Book of Dead, Starburst, Gonzo’s Quest |
Jackpots | Eye of Horus, African Legends, Immortal Romance Mega Moolah |
Drops & Wins | Wolf Gold, Big Bass Bonanza, Wild West Gold |
Must Go Jackpots | Forever 7’s, Gonzo’s Quest Megaways, 777 Strike |
Megaways | Gold Megaways, Great Rhino Megaways, Fruit Shop Megaways |
Important
We have not included the “Classic Slots” category which will be visible to you in the lobby because a glitch makes Table Games and Live Casino gameshows. Therefore, you will not get classic fruit slot games as you’d expect.
Jackpot wins will be delivered to you in 30 days if they exceed £250000.
Table games
55+ games are to be played, including European Blackjack Gold, 3D Blackjack, 3D Baccarat, Roulette Advanced and Roulette x2.
Besides the classic card games and the Roulette options that are a must-have for a good UK casino, you have the option to play other miscellaneous games such as:
- Baccarat First Person;
- Mega Ball 100 First Person;
- DJ Wild Stud Poker.
Sometimes, the list with game thumbnails may glitch. However, if you know exactly what you want to play, then you can search the title in the search bar.
Live Roulette
Title | Minimum bet | Maximum bet |
---|---|---|
Speed Roulette 1 | £0.1 | £5000 |
Mega Roulette | £0.1 | £5000 |
Roulette 10 – Ruby | £0.1 | £5000 |
Live Roulette, Roulette Lobby or Hindi Roulette are part of 5 lobbies from the Live Roulette category.
Important
Some classic Roulette games, based strictly on AI RNG, without a live dealer, may appear here. You can identify the proper games if the thumbnail has a person next to the Roulette Table.
Live Blackjack
Title | Minimum bet | Maximum bet |
---|---|---|
Blackjack 1 – Azure | £5 | £1000 |
ONE Blackjack | £1 | £5000 |
Blackjack 16 | £50 | £5000 |
Blackjack 9 – Azure | £50 | £5000 |
Over 20 games are open at all times since Live Casino games run 24/7.
Live Baccarat
Pragmatic Play and Evolution Gaming are also providing the two Live Baccarat lobbies, the Live Baccarat and Baccarat Lobby.
Game providers
























































































Hello Casino vs. Market Standards
Min. deposit Industry standard: GBP 10 | GBP 10 |
---|---|
Min. withdrawal Industry standard: GBP 10 | GBP 10 |
Max. cashout Industry standard: GBP 100,000 | GBP 50,000 |
Payout Time Industry standard: 2 days | 3 days |
Register time Industry standard: 2 Mins | 2 mins |
KYC Time Industry standard: 2 days | 2 days |
Slot games Industry standard: 500 | 1900 |
Bonus Industry standard: 100% up to GBP 200 | 100% up to GBP 100 |
Compare Hello Casino
Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
---|---|---|---|---|---|---|---|---|---|
![]() | | GBP 10 | GBP 10 | GBP 50,000 | 3 days | 2 mins | 2 days | 1900 | 100% up to GBP 100 |
![]() | | GBP 3 | GBP 30 | 1 000 000 | 1 day | 2 mins | 2-3 days | 30 | 200% up to GBP 100 |
![]() | | GBP 10 | GBP 10 | GBP 1,000,000 | 1 day | 1 min | 1 day | 1100 | 100% up to GBP 200 |
![]() | | GBP 10 | GBP 10 | GBP 30,000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to GBP 550 |
![]() | | GBP 5 | GBP 10 | GBP 1,000,000 | 1 day | 3 mins | 1 day | 30 | 200% up to GBP 200 |
![]() | | GBP 10 | GBP 10 | GBP 7,000 | +3 days | 2 mins | 1 day | 900 | 100% up to GBP 50 |
![]() | | GBP 10 | GBP 10 | GBP 1,000,000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to GBP 150 |
![]() | | GBP 10 | GBP 20 | GBP 1,000,000 | 1 day | 2 mins | 1 day | 2600 | 200% up to GBP 50 |
Hello Casino Review - Payment Methods
To qualify for Hello Casino promotions by placing a deposit that cannot be less than £10.
You can do that using methods such as Visa, MasterCard, PayPal, Trustly, Skrill, Neteller, Bank Transfer or Neosurf.
This might be done from the right upper corner, by pushing the green coloured Deposit button or from in-game, by pressing the Cashier option.
Be aware
As a UK player, your only currency option is GBP. Other transfers will not be accepted.
Withdrawals on Hello Casino
Next to this section, find the Withdraw page.
The lowest amount to withdraw is £10, while the highest goes up to £12500 per week.
Additionally, from Account, you shall view any Pending or Accepted Withdrawals. One withdrawal request can take 3 working days to be approved.
Other site tabs and pages that regard payments
To view the current balance of real or bonus finances, look next to the deposit button, which can also be seen from Account, under Account Details.
Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
---|---|---|---|---|---|
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | GBP 10 | GBP 50,000 | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | GBP 10 | GBP 50,000 | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | GBP 10 | GBP 50,000 | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | N/A | N/A | 72h |
![]() | GBP 10 | No limit | N/A | GBP 10 | 72h |
Loyalty
The Loyalty Program is part of Hello Casino bonuses available.
There are 500 points offered upon making the first deposit.
At every £10 wagered on a game, a number of points are attributed to your account, depending on the game type.
Gaining points on this casino
Game type | Points |
---|---|
Roulette | 0.25 |
Blackjack | 0.5 |
Video Poker and Video Poker Sidebet | 1 |
Scratch cards | 2 |
Slots | 2 |
You might start redeeming the Loyalty points once you have accumulated at least 1000 points, as 1000 points are the equivalent of £5.
To view how many points you have, go to Account Details. To redeem them, enter the Loyalty section under the Promotions page.
The highest number of points to redeem in one day is 10000, equal to £50, while the lowest is 1000 equal to £5.
These funds will be transferred as promotional funds and are subject to wagering requirements of 35 times.
Related casinos
Hello Casino Support
- Phone:
- No phone available
- Email:
- support@hellocasino.com
- Live chat:
- Yes, 24/7
Customer support shall be reached through the email address and live chat, operating 24/7, with an under a minute waiting time in queue for any chat.
To contact them, view the email address on this page or head over to the platform’s main menu, then select Support.
The chat can be opened from the turquoise box placed by the lower-left corner. However, there is no FAQ section for faster answers.
On occasions you have queries about Hello Casino promotions, accounts, or financial transactions, also rely on the Terms and Conditions page.
Recommendation
To provide a proper perspective to our Hello Casino review, we contacted support via live chat and we can advise that the agents offered well-documented answers, had nice behaviour and overall provided a good customer support experience.
Responsible gambling
The Responsible Gambling section can be found in three places.
By accessing the main menu, from under Account or from the platform’s lower side.
The tools available represent an important aspect of this Hello Casino review as we understand the importance of a safe gambling environment and the prevention of impulsive gaming behaviour.
The Responsible Gaming tools are as follows:
- Deposit limits – Select 24 hours, 7 days, up to 28 days limit on how much to deposit;
- Reality check – Receive a notification after an amount of time spend in a session from 2 hours until to 19 hours;
- Account closure – Close your profile for an undetermined period by contacting customer service;
- Take a break – Temporarily close your account for a period of 24 hours up to 6 weeks, from the responsible section;
- Financial activity monitor – Head over to Account, then to Account History to view the transactions made in a period selected by you;
- Self-exclusion – Temporarily suspend your profile from 6 months, but not more than 5 years;
- Advice regarding this problem – Casino’s advice on how to maintain gambling safe with no impulsiveness;
- Self-assessment – Take a test that can help you recognise any harmful behaviour regarding gambling;
- Useful links – Specialised organisations that can offer help such as BeGambleAware, GamCare, Gamblers Anonymous, Gamblers Anonymous International Service Office or GamBlock;
- Minor-restrictive tools – Prevent underage gambling through the use of Net Nanny, Cybersitter or Better Internet for Kids.
To block any messages about Hello Casino bonuses from being sent to you, head over to My Details, under Account and discard any selected option.
Self-exclusion will close a profile without the option to reopen it until the determined period has ended.
This can be done by contacting customer service, as they will also make efforts to block any attempt of reopening or creating a new account.
Self-exclusion might be done also from the responsible section, by following the hyperlinks inserted in this section.
Recommendation
If you begin to understand that gambling is disrupting your health and state of mind or that it is altering your behaviour or daily life, we recommend contacting support and asking for a permanent self-exclusion. You can also rely upon help organisations that will assist you with guidance toward this matter.
Hello Casino Review - Pros and Cons
Pros & Cons
- Straightforward and manageable platform;
- Customer support via live chat and email address;
- 24/7 available customer service;
- Loyalty programme for British users;
- Multiple game providers;
- A high number of Slot game titles;
- Various Responsible Gaming tools.
- Low number of Hello Casino bonuses;
- No iOS, Android or Desktop app to install;
- No phone number to contact support;
- Extensive withdrawal request approval time.
How we tested Hello Casino
We assure you that our review process is always in motion. We continue to test and verify the online casinos after publishing our ratings, and it's based on hands-on research that filters the qualitative options from the subpar ones.
Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
---|---|---|---|---|---|---|---|---|---|
Otilia Pavel | 4.2 / 5 | 9 Hours | 65 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Nov 2022 |
Hello Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!