All your gambling questions and curiosities are addressed in this PlayGrand casino review! We are here to help you start, play and finish your gaming session in a safe and friendly environment, from the first acquired PlayGrand bonus codes to safe gaming practices.
- PlayGrand lacks a desktop app, and Android and iOS users cannot access any mobile app. With colourful promotions, monochromatic undertones for categories and functional links, the casino will respond well to your search preferences and grant your access to its vast features whether you are logged in or out.
- The PlayGrand review adds Visa, PayPal and Neteller as valuable deposits and withdrawal banking options for all UK players since they are commonly used. Choosing a withdrawal is dependent on a processing period of up to 2 days, and the sums will appear in your balance in up to 5 working days.
- Wherever we are discussing Live Casino, Jackpots or Table games, the casino comes with over 1500 play options for your favourite providers, also rich in number: BB Games, Cayetano or 2By2 Gaming. You can test out these categories as a member and add the desired game option to the list of favourites.
- Important deposit and no-deposit PlayGrand bonuses, such as refer a friend, reload, cashback, are missing from the casino's promotional list. During your visit, the only offers you may encounter are extra spins, match-up bonuses, game of the month deals, and coupons.
- Considering no FAQ scheme is available, the unique way to access financial, technical or promotional advice is through contacting the employees via email or Live Chat. Support agents are trained to recognised compulsory gambling, offer fast and competent advice as expected from 24/7 assistance and are correctly informed to solve all your inquiries and uncertainties.
- While you cannot set a session time limit or reverse your withdrawal, you can keep your budget and health at low risk with access to game history, self-assessment or take a break, to name a few.
| Min. deposit | £10 |
| Min. Withdrawal | £20 |
| Max. cashout | £1000000 |
| Payout time | 2 days |
| Game types | Baccarat, Bingo, Blackjack, Craps, Jackpots, Keno, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Table games, Video Poker |
| Slot games | 1410 |
| Live dealer games | 205 |
| Licenses | Malta Gaming Authority, UK Gambling Commission |
| Bonus | 100% up to £100 |
| Vip program | No |
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Bingo -
Poker -
Live Blackjack -
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Live Baccarat -
Jackpots -
Craps -
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Slingo -
Live Casino -
Slots -
Live Roulette -
Video Poker -
Baccarat
PlayGrand Casino Review Table of Contents
PlayGrand bonus codes
100% up to £100 + 30 Bonus Rounds on Reactoonz
More DetailsMin deposit£10Wagering35x B/35x WMax cashoutNo Limit Stated/£100Valid only for gamesBook of DeadSlot games1410Payout time2 daysThe bonus offers
1st deposit: 100% up to £100 & 30 extra spins on Reactoonz.
Promotional rules
- £5 maximum bet while bonus funds are active
- The spins expire after 10 days and bonuses after 30 days.
- 35x wagering requirements
How to claim
- Connect with the website
- Create and account
- Make your first deposit of at least £10
We strongly recommend you read the terms and conditions page as it will show you important information you must know.
New players only. Min deposit £10. 100% up to £100 + 30 Bonus Spins on Reactoonz. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. BeGambleAware.org - T&C Apply, 18+
PlayGrand Casino No Deposit Money on Sign Up
30 Extra Spins No Deposit on Book of Dead
More DetailsMin deposit£10Wagering35x WMax cashout£100Valid only for gamesBook of DeadSlot games1410Payout time2 daysWhat you can get?
The bonus will offer newly registered players 30 extra spins on Book of Dead, with no deposit required.
How to claim?
- Connect with the website
- Create an account and complete the KYC
- Claim the bonus
Remember that the terms and conditions page always shows you important information, which is why we recommend you read it.
New players only. 30 Non-Deposit Spins on Book of Dead. Min deposit £10. 100% up to £100 + 30 Bonus Spins on Reactoonz. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Winnings from No-Deposit Spins capped at £100. Bonus funds must be used within 30 days, spins within 10 days Affordability checks apply. BeGambleAware.org - T&C Apply, 18+
Disclaimer
Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.
Overview
- Company name:
- White Hat Gaming Limited
- Registration number:
- 52894
- Website:
- playgrand.com
- Online since:
- 2013
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- UK Gambling Commission:
- 052894-R-329546-004
- Malta Gaming Authority:
- MGA/B2C/370/2017
Following our detailed research, this PlayGrand casino review contains what we know about the parent company, White Hat Gaming Ltd.
White Hat Gaming is a market-leading company in the iGaming segment with 10 years of expertise in the UK market. Along with Kambi Sportsbook, it provides numerous banking options, over 3000 games from a significant list of over 120 game publishers.
The casino is also certified by two renowned authorities, the UK Gambling Commission and the Malta Gaming Authority, whose licenses were issued in 2018.
Registration process
To begin your gambling journey on the right foot, we have taken matters into our own hands and created an account for the PlayGrand casino review. All you must submit on the four steps is:
- Username, email address, password, country.
- Full name, birthday.
- Personal address.
- Phone number.
As it is expected, before being recognised as an official member, you must state your legal age and agree with the operational casino conditions.
When identity checks are carried out and an underage punter is discovered, his/her membership shall be terminated, derived bonus founds retained, and deposited funds returned.
In just a few minutes, your account is created, and you may access primary casino functions. Still, to remain a member, you must use your account at regular time intervals.
Tips
There is also a promotional box that appears during the registration process. There, you have the option to choose where the operator will send PlayGrand bonus codes to you.
However, if you do not place bets for more than 12 consecutive months, the casino will try to contact you via email to remind you to log in. Should 30 days pass since the betting operator tried to get in touch with you, the account will be considered inactive, and a monthly fee of £5 will apply.
Be aware
In case an amount lower than £5 is present in your account, the whole sum will be deducted.
Beginning with the 13th month of inactivity, the casino will begin taxation procedures. The amount will be monthly taken out unless you log in again.
When the cash account becomes null and void, PlayGrand is entitled to close it officially after half a year.
KYC procedure
To access games and transactional functions, you must go through the ‘Know your customer’ procedure. The personal files can be submitted by going to your account and navigating towards the ‘KYC procedure’ area.
The process is secure, and your documents are kept safe from other customers. Thus, you are expected to provide:
- Email verification: When you register, you are given an activation link via mail that will ensure the casino you are the rightful owner of the email address.
- Identity documents: It could be a driver’s license, ID card, or passport, as long as your age and name are clearly displayed.
- Proof of address: To verify the ownership over the living place, you must send a utility bill or bank statement.
- AML: Personal income is kept safe by the Anti-Money Laundering procedures put forward by the licensing authority. As a consequence, you ought to offer proof of the source of income or riches.
Be aware
Suppose the files submitted did not successfully pass the identity checks. In such an event, this brand is allowed to close, freeze or terminate the player account.
In contrast, if the data you provided is accurate and transparent, the KYC procedure will only take 24 or 48 hours.
Recommendation
We suggest you undertake this step as soon as you register, considering that withdrawals may be blocked for unverified accounts.
UK players should also be informed that payout requests could be delayed whilst identity checks are ongoing.
User experience
Upon testing the services, we have discovered that the platform can be accessed with different devices, connections and browsers, as included in our PlayGrand casino review.
No loading or technical issues occurred during our stay here, so you may have an interrupted and optimal game session.
| Device | Internet | Browser |
|---|---|---|
| Asus ZenBook 14 | WIFI | Google Chrome |
| Huawei Mate XS | 3G | Safari |
| Samsung Galaxy Tab S6 | 4G | Microsoft Edge |
Desktop
The casino focuses on dark colours and light writing, which makes all indispensable elements be noticed easily. Roaming through the pages, we have discovered that the footer contains the majority of essential features, such as Terms and Conditions and Live Chat.
Tips
You can access the chatbox even if you are not logged in. Yet, most agents will kindly advise you to create an account first.
The tools banner is situated at the top of the page, containing Promotions, Games, Account and Messages.
By clicking on multiple pages, we have learned that the website contains transparent data, well-organised terms, and straightforward buttons.
When you are logged in, the only difference between the two interfaces is that you can only play casino games, make unrestricted deposits and withdrawals as a casino member.
Mobile
On mobile, you shall encounter the same features, identical PlayGrand bonuses, undifferentiated regulations and details.
Whilst an Android or iOS app are not available, you may choose to play your favourite games from a tablet, laptop or the most used portable device.
Tips
The search bar available will help you personalise your gaming pursuit.
Games
You may play your favourite games wherever you are by choosing either Slots, Jackpots, Table Games or Live Casino.
Tips
You can add your desired play option to your favourites in the gaming rubric.
Equipped with a wide selections of play options, the PlayGrand casino review comprises over 1500 options for all British gamblers, created by numerous veterans like NetEnt, NYX or Playko.
Be aware
Even though clicking on the Live Chat icon will reveal only 30 options, by clicking on ‘Live Baccarat’, ‘Live Roulette’ or ‘Live Blackjack’, you will be redirected towards a new extensive rubric of Live Dealer.
| Game type | Title | Lowest wager | Highest wager |
|---|---|---|---|
| Slots | Eye of Horus | £0.10 | £25.00 |
| Table games | European Blackjack | £1 | £200 |
| Live Casino | Immservice Roulette | £1 | £10000 |
Slots
Counting over 1410 titles, the slots category embodies multiple forms on this platform, including:
- Jackpots: Fortunes of Ra, Reptizillions, Tridentia.
- Classic Slots: Wild Frames, Twin Spin, Burning Wins.
Table games
There are 45 Table games choices for punters who wish to experience dynamic play with Roulette, Blackjack or Baccarat.
In the Roulette department, we have counted over 10 selections of 20p, French and 3D European. Blackjack fans are not forgotten either at PlayGrand since they have the chance to explore 16 titles: 6 in 1, Vegas Single Deck or Atlantic City.
Lastly, Baccarat will put you in front of 3D Baccarat or Classic Baccarat.
Live Roulette
Around 13 choices await you in this department, allowing you to choose either Lightning, French Gold or VIP Roulette.
Live Blackjack
If Live Blackjack is the right fit for you, you have 120 play options to test out, including Silver, Speed or Classic.
Live Baccarat
Baccarat comes with 15+ high-paced games, giving you access to Speed, No Commission or Control Squeeze.
Game providers
PlayGrand Casino vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £20 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 3 mins |
| KYC Time Industry standard: 2 days | 1-2 days |
| Slot games Industry standard: 500 | 1410 |
| Bonus Industry standard: 100% up to GBP 200 | 100% up to £100 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
£10 | £20 | £1000000 | 2 days | 3 mins | 1-2 days | 1410 | 100% up to £ 100 |
|
|
£3 | £30 | 1 000 000 | 1 day | 2 mins | 2-3 days | 30 | 200% up to £ 100 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 | 100% up to £ 200 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to £ 550 |
|
|
£5 | £10 | £1000000 | 1 day | 3 mins | 1 day | 30 | 200% up to £ 200 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 | 200% up to £ 40 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to £ 150 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 | 200% up to £ 50 |
PlayGrand Casino Review - Payment Methods
Accessing the cashier from your personal area is the step that will land you on deposit and cash-out functions. To place in sums, you can use Bank Transfer, Neosurf or Maestro, along with other 7 options.
For the casino to consider you an eligible punter for PlayGrand bonus codes, the amount you deposit must exceed £10.
Be aware
You are not permitted to request a charge-back, reversal or cancel the deposit.
Even if the casino itself does not impose any top-up charges, the financial institution can add charges and fees when making a deposit.
While the account is reviewed, you will only be permitted to cash in sums that do not go over the £7500 limit.
Withdrawals
We strive to achieve transparency in our PlayGrand casino review, especially about a key element of transactions, withdrawals.
The same methods you used to make the deposit, such as Visa, Paysafecard or Skrill Moneybookers, are to be used to initiate a payout. The lowest withdrawal you can make without contacting casino representatives is £20.
Important
- Should you wish to cash out an amount lower than £20, you must get in touch with the support to allow this particular transaction.
- The betting operator does not put a monthly limit on how much you can withdraw.
Requesting a withdrawal means that PlayGrand will put funds in 48 hours pending period, in which they will go through standard verifications. Once approved, they can take up to 5 working days to reflect in your balance, depending on your bank. This is why bank transfer can take as long as ten days to appear.
Bank Transfer 
Maestro 
MasterCard 
Neosurf 
Neteller 
PayPal 
Paysafecard 
Skrill Moneybookers 
Trustly 
Visa PlayGrand loyalty
One of the ways this casino measures the performance of returning, viable and dedicated punters is through a loyalty program. You can verify the accumulated points available for redemption from the player profile’s ‘loyalty points’ rubric.
For every stake you place, you collect a certain number of loyalty points. If you earn 200 points in gameplay, that is equivalent to £1 in bonus money, and the more you collect, the more you can receive.
Important
You may redeem 10000 loyalty points per day, but no amount over this limit.
In case you do not make transactions for more than 30 days, the casino removes loyalty points for the lack of activity.
To be considered for the loyalty scheme, you should place stakes, and every £10 bet allows you to earn points, considering that the following categories offer a different point value:
| Game type | Loyalty points |
|---|---|
| Slots | 2 |
| Scratchcards | 2 |
| Bingo | 1 |
| Video Poker | 1 |
| Blackjack | 0.50 |
| Roulette | 0.25 |
Suppose you are in possession of 1000 points and redeem them all for bonus cash, you shall secure £5 in your account.
Only players who made at least one successful deposit of over £10 are eligible for the program. When points pile up and you redeem them, you can redeem more than 200 points per day.
As part of our PlayGrand casino review, we ought to state that the loyalty points are considered PlayGrand bonuses and therefore have some standard terms attached to them.
The highest value of the bets you can place for loyalty bonus funds is dependent on a £5 limit and stands at 35 times the value of the bonus amount in wagering terms.
Related casinos
Support
- Phone:
- No phone available
- Email:
- support@playgrand.com
- Live chat:
- Yes, 24/7
We have considered communication between you and the company an important aspect of our PlayGrand casino review. Upon testing the services, we discovered no phone support or FAQ section for quicker solutions.
Still, upon contacting the employees, the 24/7 live chat and email support will offer you quick, efficient and helpful advice regarding withdrawal requests’ verification, present PlayGrand bonus codes or mobile gambling.
Tips
To avoid the time-consuming process of going through identity checks during your live chat conversation, you can set a PIN and have it attached to your account.
Responsible Gaming
After employing PlayGrand bonuses in gameplay, it is important to recognise the affiliated risks and possible issues. Luckily, the PlayGrand casino review informs that UKGC-regulated casino will grant you access to a reliable toolbox, such as:
- Game Time Reminder: Keep track of how long you have played by setting the desired reminder pop out from your account.
- Account closure: Try to keep your distance from promotional materials by contacting support agents to terminate your account.
- Time-out: From 24 hours to 6 weeks, this tool will suspend any gambling activity from your account and block your access until the chosen period expires.
- Self-exclusion: If you feel out of control, it is recommended to extend your break from 6 months to 5 years.
Important
All the sister brands of PlayGrand will deny your access upon selecting the self-exclusion.
- Access to account history: Your deposits, played games, wagers and losses are revealed in the personal area to give you a better view of your gambling habits.
If you need specialised help, the phone support lines and professional organisations can be contacted using the ‘Responsible Gaming’ rubric link.
PlayGrand Casino Review - Pros and Cons
- You can set a PIN to avoid the data confirmation process.
- A comprehensive array of payment methods.
- A loyalty program with PlayGrand bonuses for committed customers.
- Thousands of slots and hundreds of live dealer games.
- A wide array of well-known software vendors.
- Creating an account only takes 3 minutes.
- There is no FAQ scheme.
- The promotional page presents a low number of casino deals.
- You cannot contact the casino via phone.
- Android and iOS users do not have a mobile app dedicated to them.
How we review
| Reviewer | Ema Neacsu |
| Casinoalpha rating | 3.9 / 5 |
| Test duration | 6 Hours |
| Review Duration | 71 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2021 |
|---|---|
| Updated Date | Jul 2023 |
PlayGrand Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!