21 Casino Review & Bonuses

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Our experts have gotten busy with an online casino that aims to deliver a premium gaming experience for UK players. We have created this 21 Casino review to help you decide if this casino is worth your attention. Treat yourself with this professional read to find out more about the 21 Casino bonuses, games and general experience on the platform.

21 Casino vs. Market Standards

Min. deposit

Industry standard: GBP 10

GBP 10
Min. withdrawal

Industry standard: GBP 10

GBP 10
Max. cashout

Industry standard: GBP 100,000

GBP 100000
Payout Time

Industry standard: 2 days

2 days
Register time

Industry standard: 2 Mins

2 mins
KYC Time

Industry standard: 2 days

1-2 days
Slot games

Industry standard: 500

1000
Bonus

Industry standard: 100% up to GBP 200

121% up to GBP 300
New players only. Min deposit £10. Bonus funds are 121% up to £300 and separate to Cash funds. 35x bonus wagering requirements apply. Only bonus funds count towards wagering requirement. £5 max. bet with bonus. Bonus funds must be used within 30 days, otherwise any unused shall be removed. BeGambleAware.org T&C Apply
21 Casino logo

21 Casino

4.7/5
Visit
User experience
4.8/5.0
Players will have a smooth experience on this well-designed website that breathes refinement. The dedicated desktop app functions even better, as our analysis reveals. The games load fast and are easy to locate within the perceptive categories, but unfortunately the casino does not offer a smartphone app as well. In our rating, we also took into account the fact that a FAQ page is missing.
Payments
4.8/5.0
UK players are offered a variegated range of payment options, among which all three major debit card companies and the most relevant e-wallets. Offering no transaction and cash out limits, and leaving open the possibility of depositing and withdrawing lower amounts, this casino was close to getting the full mark from us. Unfortunately, it does not feature Pay by Phone, a must-have for a particular sector of UK the customer base.
Games
5.0/5.0
The site presents us with a vast selection of slots, live casino and table games, as well as something extra. With a huge number of providers represented with different titles, it's harder not to find your favourite game. Although the live casino section is a bit thin, compared to the seemingly infinite scroll from the Slots page, it still features all the relevant game types.
Bonuses
4.2/5.0
The promotions offered by 21 Casino consist mostly of deposit-based bonuses and occasional extra spin deals. We were glad to discover a considerate loyalty program, with clearly specified conditions. However, we noticed the lack of a registration bonus, which is a must for Brits. Also, there are no welcome packages or cashbacks. So, the casino could get better in this area.
Customer Service
4.5/5.0
In terms of contact methods and customer service, this casino offers two methods, e-mail and live chat. It's good that the live chat is 24/7, but there is no telephone number. Some queries are more easily expressed by phone than chat or e-mail.
Responsible gambling
4.9/5.0
The casino provides almost all the Responsible gambling tools a UK player would seek. With game session timer, time-outs, deposit limits and a whole page filled with useful links, you are sure to keep your gambling in check. However, we could not rate it 5/5 because we did not find any way to set autoplay limits.

21 Casino Bonuses

UK players ought to know the various conditions set in the stone of the casino's Promotional Terms. Let’s dive into the 21 Casino bonus rules first.

Read more

This ensures an uninterrupted gaming experience and helps you avoid having the account terminated for failure to comply.

Primarily, the casino offers deposit bonuses. Still, you’ll receive an occasional 21 Casino bonus on selected games, usually highlighted as Game of the Month. You’ll also get the chance to participate in the Royal Loyalty program, one that we analyze every aspect in a separate section of our 21 Casino review.

Rules & irregular play

Being a UKGC-sanctioned gambling platform, this casino has zero-tolerance for bonus abuse. That’s why you should take the time to understand the various rules that govern the 21 Casino bonuses. No worries, we’re here to assist you.

First and foremost, bonuses become void when you are found to engage in irregular play or bonus abuse. Every casino has its definitions for these activities, but they coincide in significant respects.

For example, you will be held accountable if you breach the promotional terms specified on any bonus page. The same thing will happen if your wagers seem to imply a pattern that guarantees profits regardless of the game's actual outcome. In situations like these, deemed promotional abuse, the casino reserves its right to declare any payouts void and remove them from the account.

Check the Terms for a complete list of strategies deemed irregular play by the casino.

Bonus funds & extra spins

Bonuses and the winnings they may generate are usually found in your Bonus Balance. This is separate from your Cash Balance, which consists of your actual funds. Any amount received as a 21 Casino bonus will land in your Bonus Balance.

Some of the 21 Casino bonuses will be limited to certain game types, such as Slots. To know if you are allowed to bet your bonus funds in a specific game, look for the Bonus Balance on your screen. It will only show up if you can bet your bonus on that game. Otherwise, only your Cash Balance will appear.

You will get slot-exclusive bonuses in the shape of extra spin deals. Some offers are available on specific games; others are limited to certain providers’ titles.

But suppose game restrictions are not explicitly mentioned in the promotional text. In that case, you could use your extra rounds on a wider variety of slot games. The only thing you must be aware of may already seem evident: once you have used your spins in a title, you will not be able to claim them again.

The potential returns you accrue with your extra rounds will not exceed £100. While the amount is not staggering, this limit is the industry standard. We have encountered casinos that offer a max spin cashout of £10, which is ridiculous.

Regarding your bonuses’ validity:

  • Bonus funds expire within 30 days unless you find something else in specific 21 Casino bonus Terms.
  • Extra spins expire within 10 days they were credited to your account unless specified otherwise.
  • Unused bonuses are removed after they expire.

Wagering requirements

Possible returns associated with a bonus will remain in the Bonus Balance until you finish the wagering requirement mentioned in your promotion. If you desire to play with bonuses, make sure you do not render them void by issuing a withdrawal request, not having finished the wagering yet.

Unless stated otherwise on the casino’s platform, bonus funds must be wagered 35x before you are able to convert them to real funds. Moreover, they cannot be stacked: UK players may only claim one deposit bonus at a time.

Before you load your favourite game, be aware of the wagering order.

In case you have funds in your Cash Balance, those will be drawn first. Only when this balance reaches 0 you start wagering the funds from the Bonus Balance. Sometimes, you may choose to wager your cash and bonus funds at the same time. In this situation, the potential returns will be paid proportionally in cash and bonus funds.

Different game types contribute with different percentages to the wagering.

Refer to the table below for details:

Game Type Wagering Contribution
Slot Games 100%
Scratchcards & Keno 100%
Slots: 300 Shields, Blood Suckers, Jackpot 6000, Kings of Chicago and others. 20%
Table Games 10%
Progressive Jackpot Games 0%
Other Games 0%

Important

Some slot games do not contribute at all to the turnover, such as Bar Slot, Beat The House, Big Bounty Bill, Sonic Reels, Spin Tow Zombie Rush and others. For a complete list, visit the Promotional Terms and Conditions page, accessible from the footer.

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21 Casino

21 Casino

4.7/5

121% UP TO £300

Play
What's cracking:

21 Casino has put together a 121% first deposit bonus of up to £300 for its newly registered players.

Steps to get it going:
  1. Create an account.
  2. Verify your identity.
  3. Claim the offer from the Promotions page.
  4. Click on the deposit button and complete the transaction to activate it.
Details from behind the scenes:
  • Qualifying deposits start from £10.
  • Opting to withdraw from your cash balance will revoke your bonus.
  • Converting the bonus to actual funds shall be done after the wagering requirement is met.
  • Wagering Requirement is 35x Bonus amount.
  • Games contribute differently to the wagering.
  • The most you may bet at once with bonus funds is £5.

Head over to 21 Casino and check out their extensive catalogue of slots.

Visa Neteller MasterCard Skrill Moneybookers Bank Transfer Paysafecard
New players only. Min deposit £10. Bonus funds are 121% up to £300 and separate to Cash funds. 35x bonus wagering requirements apply. Only bonus funds count towards wagering requirement. £5 max. bet with bonus. Bonus funds must be used within 30 days, otherwise any unused shall be removed. BeGambleAware.org T&C Apply

Disclaimer

Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.

Casino Overview

  • Slots Slots 21 Casino
  • Live casino Live casino 21 Casino
  • Fast withdrawal Fast withdrawal 21 Casino
  • VIP program VIP program 21 Casino
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
21casino.com/
Online since:
2018
Address:
85 St John Street, Valletta, VLT1165, Malta.

Licenses

Malta Gaming Authority:
MGA/B2C/370/2017
UK Gambling Commission:
052894-R-329546-004

Nothing proves a casino better than facts. You should know from the outset that our 21 Casino review is guided by data. We have looked into the company that manages this platform to ensure UK players that their personal information and funds are held safe.

From our experts’ point of view, everything about White Hat Gaming Limited suggests we’re dealing with a legit casino. It holds licenses from the most severe gambling commissions, which means UK players will be favoured with encrypted transactions, GDPR-compliant personal data storage and fair games.

White Hat Gaming operates numerous other online casinos, providing them with a complete white-label solution. Visit the company’s website for more details regarding the brands managed, the services offered and the team behind the project.

Judging by these criteria, we can conclude that a trustworthy company operates the casino.

Registration process

If, after reading our 21 Casino review, you will desire to sign-up, you’ll see that the process is hardly a hassle.

All you have to do is:

  1. Provide an original username.
  2. Enter your e-mail address.
  3. Select a strong password.
  4. Check the boxes to confirm you are over 18 and to receive promotional materials in your e-mail.
  5. At this stage, you must enter your full name and date of birth.
  6. Enter your actual address, city and postal code in the blanks.
  7. Enter your phone number for the final step, and you’re ready to play.

At the final step, again, you’ll see two promotional boxes. Make sure to tick them if you want to keep up to date with the offers provided by this and other casinos from the same group.

How to handle your account?

To gain access to the 21 Casino bonuses and games, you will need to verify your account. Registering on the casino entails that you agree to have your identity and financial means checked and validated.

Know that any issues with this procedure will lead to the account being closed. To avoid this, make sure you read through this section very attentively.

Account verification is in place as an additional layer of security. When you validate your account, you enter into a binding contract with the casino.

By sending your data, you confirm that you:

  • Are at least 18 years old;
  • Have supplied accurate personal information;
  • Reside in Great Britain, at the provided address;
  • Have not self-excluded from any platform operated by White Hat Gaming Limited;
  • Have no other accounts on this site;
  • Own the money you play with;
  • Do not participate in the games to earn money;
  • Have read and accepted the Terms and Conditions.

The first step you must take after creating your profile is to go to your e-mail inbox and verify your address by clicking on the appropriate link.

Then, as you return to the casino’s website, go to My Account. There you will find a Verification Procedure button. Click on it. Now it’s time to upload the documents. Have colour scans at the ready and make sure to send them under the correct category.

Without completing this process, you will not be able to fully participate in the games, as the withdrawal function will be locked.

User experience

Upon first accessing the site, you’ll be glad to discover an appealing web design enhanced with dark, elegant nuances and subtle royal elements. The golden touches here and there and the smooth transitions and animations make for a pleasant experience. From an aesthetic point of view, the casino gets five stars from us.

However, from our experience, we know that an online casino is useless if you cannot play just as quickly on mobile as you do on a computer. That’s why, in our 21 Casino review, we not only assess the visual component of the website but also analyze the platform’s behaviour on multiple configurations and browsers.

We have tested using:

Device Internet Browser
Laptop – Asus ZenBook WiFi, 4G LTE Opera, Google Chrome
Mobile – iPhone X WiFi, 4G LTE Safari
Tablet – iPad Pro WiFi, 4G LTE Safari

Desktop

If you’re going to play on a computer, the website will pose you with no problems. Aside from being pleasant to the eyes, it is intuitive and easy to use, with appropriate buttons that land you on the primary branches of the lobby.

On the right-hand side, at the top, you have quick access to the 21 Casino bonuses and buttons to deposit and manage your account. Here is the actual command centre of the casino account, where you change your password, update your personal details, add payment methods and set up your preferred Responsible Gaming tools.

The site moves swiftly, and the transition between pages is seamless. The Games section is intuitively partitioned, containing your last played games, the different casino game types and the option to select your game by a provider. The latter is of good use to experienced UK players that know the software market well.

Another useful feature we found here was the session timer, which makes it easier to remain in control of your gaming sessions. The good thing is that it is present on both the desktop and mobile versions of the site.

The site features a search bar and helpful links in the footer, making it easier to navigate. There is also a dedicated Desktop app with an even more intuitive look and feel.

Tips

Our performance benchmarks revealed that the desktop app performs a bit better than the website regarding speed and responsiveness. You should install it if you end up registering here.

Mobile

The expectations are high for any online casino in the mobile experience department. Punters prefer the gaming platforms that shine on their handheld devices.

Unfortunately, this casino does not offer dedicated applications for smartphones. Still, the site is rendered perfectly on the mobile browser version. The same ease of use governs the users' experience.

On mobile, you will get access to the same 21 Casino bonuses and features. You're able to play any game as you would on a computer. Loaded on a medium or high-end device, you will encounter no problems in your gameplay sessions. Still, we will not warrant a seamless experience on devices older than 2019.

21 Casino Games

  • Baccarat Baccarat
  • Progressive Progressive
  • Table games Table games
  • Slots Slots
  • Slingo Slingo
  • Scratch cards Scratch cards
  • Roulette Roulette
  • Video Poker Video Poker
  • Keno Keno
  • Live Casino Live Casino
  • Jackpots Jackpots
  • Blackjack Blackjack
  • Live Roulette Live Roulette
  • Bingo Bingo
  • Poker Poker
  • Live Blackjack Live Blackjack
  • Live Baccarat Live Baccarat
  • Sic Bo Sic Bo
  • Craps Craps
  • Online lottery Online lottery

It could be that you like video slots for their graphic engagement or that you’re more the Blackjack type, having accumulated vast experience in brick-and-mortar casinos. Either way, this casino has games for all types of players.

Punters get to choose from an extensive list of picks from the most relevant software providers. The casino took very seriously the job of featuring as many software providers as possible, with around 100 brands richly represented with more than a few titles.

Slots

There are separate categories for jackpot slots, as well as the newest and most played games, making it easier to get a pulse of what’s popular at the casino.

You can also locate the games from your favourite providers with great ease, either by using the search bar or the dedicated list towards the upper right of your screen.

Top of the line software providers makes their appearance here. Microgaming features tens of titles, among which Break da Bank Again, Burning Desire and Wild Orient will probably catch your attention.

Play’n Go is also richly represented with many games. We warmly recommend Book of Dead for a classic and adventurous slot machine experience and Wild Frames for players that are glad to partake in a high volatility 7-reel slot.

Live Roulette

Two of the must-have live roulette and blackjack providers are present here, Evolution and Pragmatic Play. Live roulette players have many rooms at their disposal and 6 different titles to choose from.

Game Volatility RTP
Roulette by Evolution 4/4 97.30%
Lightning Roulette 4/4 97.30%
Roulette by Pragmatic Play N/A 97.30%

Live Blackjack

UK players get to choose between two live blackjack titles from the most reputable live casino providers. Upon accessing them, you shall discover many gameplay rooms in each.

Room Min. Bet Max. Bet Provider
ONE Blackjack £1 £5000 Pragmatic Play
Blackjack Azure A £10 £2500 Pragmatic Play
Speed Blackjack H £25 £5000 Evolution
Blackjack VIP F £100 £5000 Evolution

On the upside, the operator features other types of games here, like Evolution’s Mega Ball or Gonzo’s Treasure Hunt. Live baccarat and poker players will get busy here as well, with more than enough choices. This leads us to conclude that, although not wildly diverse, the Live Casino section is thorough enough.

Table Games

Here you will find a more diversified catalogue, with games from NetEnt, Relax Gaming, SwitchOn and others.

Game Volatility RTP Provider
Blackjack Neo 2/4 99.60% Relax Gaming
Roulette X2 N/A 97.74% Golden Rock Studios
Baccarat N/A 98.94% SwitchOn
American Roulette 4/4 94.74% NetEnt

Game providers

  • 1X2 Gaming 1X2 Gaming
  • 2By2 Gaming 2By2 Gaming
  • 4The Player 4The Player
  • Adoptit Publishing Adoptit Publishing
  • AGS AGS
  • Ainsworth Ainsworth
  • Alchemy Gaming Alchemy Gaming
  • All41 Studios All41 Studios
  • Asylum Labs Asylum Labs
  • Bally Wulff Bally Wulff
  • Barcrest Barcrest
  • BB Games BB Games
  • Betdigital Ltd Betdigital Ltd
  • Big Time Gaming Big Time Gaming
  • Black Pudding Black Pudding
  • Blueprint Gaming Blueprint Gaming
  • Bulletproof Gaming Bulletproof Gaming
  • Cayetano Gaming Cayetano Gaming
  • Chance Interactive Chance Interactive
  • Colossus Bets Colossus Bets
  • Concept Gaming Concept Gaming
  • CoreGaming CoreGaming
  • Crazy Tooth Studio Crazy Tooth Studio
  • DiceLab DiceLab
  • Electric Elephant Electric Elephant
  • ELK Studios ELK Studios
  • Endemol Studios Endemol Studios
  • Eurostar Studios Eurostar Studios
  • Evolution Gaming Evolution Gaming
  • Eyecon Eyecon
  • Ezugi Ezugi
  • Fantasma Games Fantasma Games
  • FELT FELT
  • Fortune Factory Fortune Factory
  • Foxium Foxium
  • FugaGaming FugaGaming
  • Gameburger Gameburger
  • Games Inc Games Inc
  • GamesLab GamesLab
  • Gold Coin Studios Gold Coin Studios
  • Golden Rock Studios Golden Rock Studios
  • Gong Gaming Technology Gong Gaming Technology
  • Green Jade Green Jade
  • GreenTube GreenTube
  • Hacksaw Gaming Hacksaw Gaming
  • Half Pixel Half Pixel
  • High 5 Games High 5 Games
  • Hurricane Hurricane
  • IGT IGT
  • Inspired Gaming Group Inspired Gaming Group
  • Iron Dog Iron Dog
  • Jade Rabbit Studios Jade Rabbit Studios
  • Just For the Win Just For the Win
  • Kalamba Kalamba
  • Leander Games Leander Games
  • Lightning Box Games Lightning Box Games
  • Live5 Gaming Live5 Gaming
  • Magic Dreams Magic Dreams
  • MaxWin Gaming MaxWin Gaming
  • Merkur Gaming Merkur Gaming
  • MetaGU MetaGU
  • Microgaming Microgaming
  • Mutuel Play Mutuel Play
  • Neon Valley Studios Neon Valley Studios
  • NetEnt NetEnt
  • NetGaming NetGaming
  • Nolimit City Nolimit City
  • Northernlights Northernlights
  • NYX NYX
  • PearFiction Studios PearFiction Studios
  • PG Soft PG Soft
  • Pirates Gold Studios Pirates Gold Studios
  • Play'n Go Play'n Go
  • Playko Playko
  • Playson Playson
  • Pragmatic Play Pragmatic Play
  • Probability Jones Probability Jones
  • Pulse 8 Pulse 8
  • Push Gaming Push Gaming
  • Quickspin Quickspin
  • Rabcat Rabcat
  • Realistic Games Realistic Games
  • Red Tiger Gaming Red Tiger Gaming
  • Red7 Red7
  • Reel Time Gaming Reel Time Gaming
  • Relax Gaming Relax Gaming
  • Revolver Revolver
  • Sapphire Gaming Sapphire Gaming
  • Scientific Games Scientific Games
  • Seven Deuce Gaming Seven Deuce Gaming
  • Shuffle Master Shuffle Master
  • Side City Studios Side City Studios
  • Silverback Games Silverback Games
  • Skillzz Gaming Skillzz Gaming
  • Skywind Group Skywind Group
  • Slingo Originals Slingo Originals
  • Slingshot Slingshot
  • Snowborn Snowborn
  • Spearhead Spearhead
  • Spieldev Spieldev
  • Spin Play Spin Play
  • Spribe Spribe
  • StakeLogic StakeLogic
  • STHLM Gaming STHLM Gaming
  • Storm Gaming Storm Gaming
  • Stormcraft Stormcraft
  • Switch Studios Switch Studios
  • Thunderkick Thunderkick
  • Touchstone Gaming Touchstone Gaming
  • Triple Edge Studios Triple Edge Studios
  • Wazdan Wazdan
  • Wild Streak Wild Streak
  • WMS Gaming WMS Gaming
  • YoloPlay YoloPlay
  • Show more Show less

Quick comparison between casinos

Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
21 Casino

21 Casino

4.7/5
GBP 10GBP 10GBP 1000002 days2 mins1-2 days1000121% up to GBP 300
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4.2/5
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Mega Casino

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4.4/5
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MansionCasino

MansionCasino

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GBP 10GBP 5GBP 15000+3 days2 mins1-2 days900100% up to GBP 200
The Sun Vegas

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Genting Casino

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Payment methods

There are multiple payment methods available for UK players. Aside from the virtually exhaustive debit card options, this casino has done its homework when it comes to e-wallet compatibility. It provides its users with all the primary online payment services.

To make a deposit, follow these steps:

  1. Click on the golden Deposit button at the top-right of the browser window.
  2. Choose your preferred payment method.
  3. In the event you are using a debit card, enter your card details.
  4. If you are opting for an e-wallet, link your account.
  5. Finally, select your desired sum, and you’re done.

Funds should be delivered instantly. Suppose you desire to claim one of the available 21 Casino bonuses. In that case, you must go to the promotions page, select a relevant deposit offer, and hit the Deposit button there. The process is similar afterwards.

Although most players are aware of this, know that you won’t be able to ask for refunds in any way. Funds are drawn instantly from the available balance when the gameplay activity commences. You cannot cancel out the outcome of your play if it is not the desired one.

This applies to deposits as well. When you fund your account, you agree not to reverse the transaction. Also, depositing without the intention to play, as if your account were a banking facility, is forbidden. Your account may risk being closed if you are found in breach of this rule.

The withdrawal procedure

After you complete the KYC procedure, you’ll be able to withdraw with the same method used for depositing. As we hinted already in the Registration section, cashouts are reserved exclusively to verified UK players.

Withdrawals of funds that have not been used for wagering activities will be met with intense scrutiny by the casino. This means additional background checks and many more documents to send. Keep your casino account for gameplay only and avoid this situation.

The least you may withdraw is £10, and all transactions on this platform will be made in GBP.

All your transactions shall be reviewed for suspicious activity. If you try to gain profits through illicit means, most likely, you won’t get a pat on the back, either from the casino or from law enforcement.

Tips

Suppose you want to withdraw anything lower than £10. In this case you may do it by contacting Customer Support.

Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal_time
Visa GBP 10 No limits GBP 10 No limits 2-5 days
PayPal GBP 10 No limits GBP 10 No limits 2-5 days
MasterCard GBP 10 No limits GBP 10 No limits 2-5 days
Neosurf GBP 10 No limits GBP 10 No limits 2-5 days
Trustly GBP 10 No limits GBP 10 No limits 2-5 days
Paysafecard GBP 10 No limits GBP 10 No limits 2-5 days
Skrill Moneybookers GBP 10 No limits GBP 10 No limits 2-5 days
Neteller GBP 10 No limits GBP 10 No limits 2-5 days
Maestro GBP 10 No limits GBP 10 No limits 2-5 days
Bank Transfer GBP 10 No limits GBP 10 No limits 2-5 days
Show more Show less

Loyalty

The casino has made available a loyalty program for its UK players. Built with customer’s interest at heart, the program may yield you additional 21 Casino bonuses.

The system works something like this:

  • You accrue Loyalty Points (LP) for every stake in the games.
  • You must earn at least 200 LP to activate the Redeem option.
  • Finally, convert your points into 21 Casino bonuses.

First of all, not all games will contribute evenly with Loyalty Points. For every £10 staked, you receive points as per the following table:

Game Type Loyalty Points
Slots 2.00
Scratchcards 2.00
Video Poker 1.00
Bingo 1.00
Blackjack 0.50
Roulette 0.25

The following rules govern the Loyalty program:

  • 200 LP are worth £1 in bonus credits.
  • The lower limit for LP redeeming per day is 200 LP or £1.
  • The upper limit is 10000 LP, which translates into £50.
  • Bonus credits obtained this way carry a 35x wagering requirement. The WR conditions apply.
  • Max bet with bonus funds is £5. Betting more bonus funds will render it void.

Be aware

The casino may cancel your loyalty points if you do not use your account at all for 30 days.

Related casinos

Support

Phone:
No phone available
Email:
support@21casino.com
Live chat:
Yes, 24/7.

This operator provides various contact and support methods, enabling punters to have their problems solved at any hour. Although we were glad to find a 24/7 Live Chat feature, there is no telephone number, and some senior UK players would prefer this contact method.

Support agents do their best to help you with your queries. We asked Support about the 21 Casino bonuses, and they provided us with a good summary of the relevant rules and conditions.

However, on a different note, it will be clear from the start that the service is outsourced. We could easily tell the person behind the desk was not a British native from their writing.

We did repeat testing of this feature for our 21 Casino review to ensure your experience will be seamless in case you'd need help. We had a mostly decent experience. Still, the way the system works can be annoying.

Before having your queries answered, you must to provide your data: full name, date of birth, e-mail, address & zip code, even though you’ve just registered with that data. If you’re the type that wants fast answers, you may not appreciate this procedure.

Recommendation

Suppose you’ve entered the wrong information in the registration process. You must contact Support to correct the errors, as there is no option to edit your details yourself.

Responsible gambling

We have also reviewed the Responsible Gaming policy for our 21 Casino review. We must conclude that staying in control of your gaming sessions is a breeze at 21 Casino. This trustworthy online gambling facility provides various tools to help you avoid developing an addiction:

  • Game time reminder;
  • Session timer;
  • Deposit limits;
  • Account time-out;
  • A self-assessment test;
  • Account closure;
  • Self-exclusion;
  • Access to transaction history;
  • Software to prevent underage gambling.

If you opt for the time-out option, any open wagers will be resolved. You will receive the potential winnings in your balance, but keep in mind that you won't be able to access the funds until the time-out period elapses. When you confirm the cool-off, you lose all active 21 Casino bonuses.

Tips

This casino takes responsible gaming very seriously. If the systems detect you spend more than you can afford, you may have your deposits limited.

Pros & Cons

  • Pros
    • Unlimited monthly cashouts.
    • Pleasant visual theme.
    • State of the art web design.
    • Fast and responsive desktop app.
    • Extensive catalogue of software providers.
    • 10 payment methods.
    • Loyalty scheme.
    • 21 Casino bonuses come with a reasonable wagering requirement of 35x.
  • Cons
    • No telephone number.
    • Customer Support could use some improvement.
    • No smartphone apps.

Since forever a student of life and writer at his core, he loves to place bets on football matches in his spare time. Combining the art of prediction and a rigorously trained intuition, he has joined the iGaming world to promote a responsible and data-driven approach to sports betting.

Play responsible! Visit 21 Casino

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