21 Casino User Reviews and Ratings
Rate casino and write a review
Quick Verdict: What to Expect from 21 Casino
Legit & Fairness 7.4/10 |
Payment Methods 6.6/10 |
Product Rating 10.0/10 |
Customer Support 8.2/10 |
Reputation 8.0/10 |
Overview: Key Information About 21 Casino
Min deposit | $10 |
Payout time | 1-2 days |
Game types | Roulette, Baccarat + 13 more |
Slot games | 3690 |
Live games | 406 |
Website Language | English |
Customer Support Language | English |
Legitimacy and Fairness: Why It’s Safe to Play Here
Casino T&C Restrictive Terms |
Bonuses T&C Fair Terms |
Responsible Gaming 11 Options |
The website’s two licensors ensured that you’d find numerous responsible gambling methods here. Before using them, however, ask yourself this question: is your gambling problematic? You can see for yourself by taking the assessment test available on the site’s Responsible Gaming page. Suppose you check positive for compulsive behaviours. The next step is imposing limits on your account. You may restrict your:
- Deposit (daily, weekly, or monthly);
- Time playing (up to several hours);
- Your membership itself.
Should you want to take a break from the site, you are able to do so. It ranges from 1 to 6 weeks. Another possibility is self-exclusion, which means losing access to your membership for however long you desire, even indefinitely.
Should you ever wish to cancel a permanent self-exclusion, you must contact support. You will have seven days to change your mind – if you do not, the account will reopen at the end of this timeframe. Remember that any break you take will automatically cancel your 21 Casino promo codes and winnings – excluding yourself will only entitle you to your real cash credit.
Making Transactions at 21 Casino - Deposits & Withdrawals Methods
Min deposit | $10 |
Min. Withdrawal | $10 |
Payout time | 1-2 days |
Currencies | GBP, EUR + 5 more |
When you register, you can engage in gambling transactions. There are multiple methods to use, primarily credit cards and e-wallets, but there is a prepaid voucher, too, under the form of Neosurf.
You are able to deposit without verifying your account, but the team will ask for documents when you reach NZ$ 2000 in cumulative cash transfers.
Asking for a payout will also trigger a verification procedure in the case you have not passed it before. To confirm your identity, send copies of the following:
- Photographic ID, passport, or driver’s licence;
- A recent utility bill (three months old at the most);
- A bank letterhead.
Your driving licence copy must contain both sides of the document for the KYC procedure to go smoothly. Be advised that, although the casino takes 1-2 days to process your payout request, this timeframe may extend by two additional days for KYC. Remember that you cannot withdraw winnings from any 21 Casino promo codes if you have not deposited beforehand, regardless of the promotion’s nature.
Customer Support at 21 Casino: Assistance When You Need It
Live Chat No |
Live Chat 24/7 No |
Response Time Slow (11-30 min) |
Helpful Chat Helpful |
FAQ Incomplete |
Email support@21casino.com |
Reaching for a helping hand is possible via live chat and email. Although our 21 Casino review was unfavourable towards the lack of a phone option, we appreciated that the assistance you’ll get here is available 24 hours a day, seven days a week.
Unfortunately, we noticed the lack of an FAQ page, which often supplements the agents’ responses. When you launch a chatting session, you will see exactly where you stand in the queue – generally, a representative will quickly connect to you. From this point on, you may discuss any topic included in the following list:
- Account creation and management;
- Responsible gambling measures;
- 21 Casino bonus codes: claiming them, wagering requirements, payout policy, etc.;
- Depositing and withdrawing funds;
- How to pass the KYC procedures and document submission.
Even though the agents are here to take your query, they cannot always answer them precisely. We believe this is a negative point, as they have received training to attend to every common issue you might have.
21 Casino’s Reputation: Licensing, Security, and Third-Party Reviews
Licenses MGA, UK Gambling Commission |
Online since 2015 |
Third party reviews Absent |
Gambling Products 0 |
Licenses
MGA - MGA/B2C/370/2017 | |
UK Gambling Commission - 52894 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
White Hat Gaming is the managing company in this casino’s case. The Maltese organisation started its activities in 2012, being one of the prominent players in the iGaming market. Many of its casinos are accessible by a New Zealand player, including Fruity Casa, which serves as 21’s sister website.
The company ensured licencing from both the Malta Gaming Authority and the UK Gambling Commission. While having two top licensors supervise the websites’ operations is a plus in our 21 Casino review, we wished for more financial transparency. The corporation does not update its revenue, even though it is one of the higher-income firms in the industry.
Our Final Verdict: Should You Play at 21 Casino?
Pros
- Never-seen-before filters, like tags;
- Over 1000 pokies from top providers;
- The possibility to access live chat while not a member;
- 24/7 assistance;
- Easily accessible information;
- Permanent self-exclusions;
- The opportunity to set a break period yourself;
- Loyalty points convertible to 21 Casino promo codes.
Cons
- No phone support;
- Chat agents may give elusive answers;
- The platform often loads slowly.
Compare 21 Casino With Other Top NZ Casino Sites
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
3690 | 406 | 2015 | $10 | 1-2 days | No | ||
2500 | 300 | 2023 | $10 | $10000 | 3 days | 24/7 | |
11067 | 1168 | 2020 | $5 | $10000 | 1-2 days | 24/7 | |
5000 | 870 | 2020 | $2 | 1 day | No | ||
1315 | 247 | 1998 | $1 | $100000 | 3 days | 24/7 | |
2786 | 211 | 2021 | $10 | $25000 | 3 days | 24/7 |
21 Casino’s Sister Sites - Explore NZ Casinos With Similar Experience
21 Casino vs Competitors: How It Stands Up Against Other Top NZ Casinos
Betandplay Casino
Pros
- Over 4000 games are available
- Accepts cryptocurrencies
- Instant cashout
- 24/7 customer support
- Compatible with mobile devices
- Licensed and regulated casino
Cons
- No mobile app
- Doesn't support debit cards for withdrawals
- Lack of popular providers
Our Verdict
BetAndPlay Casino deserves its place among the best online casinos because you will find over 7000 slots from top-tier providers. We liked the casino's simple user interface and extensive game catalogue. It offers well-known online pokies, table games, and over 700 live dealer titles. As a Dama N.V. casino, we also felt confident in the site's safety and licensing. However, we consider that BetAndPlay can lower the minimum deposit because many NZ players will not afford this high minimum deposit. Still, the fact that you can withdraw in one day balances everything.
Read ReviewFruity King Casino
Pros
- There are over 1500 pokies and 60 live dealer games
- Customer support is available 24/7
- The minimum deposit amount of $10 is on the lower side
Cons
- The minimum withdrawal amount of $20 is on the higher side
- You can only withdraw up to $6000 per month
Our Verdict
Our experts were impressed with how Fruity King Casino performed, naming it one of the best online casino sites in NZ. The minimum deposit amount of $10 is on the lower end, and you can make transactions using cards, e-wallets, and prepaid vouchers. The game selection is also quite diverse, with over 1500 pokies to choose from, including progressives.
Onecasino
Pros
- Over 260 live dealer games
- No monthly withdrawal limits
- No transactional fees
Cons
- Up to 5 business days processing time for withdrawals
- Only 350 slots
Our Verdict
One Casino offers its players an attractive selection of 260 live dealer games from the top provider in the industry, Evolution Gaming. While the slots section of the platform only features 350 titles, it includes most types of games, such as Classic and Video Slots, Progressive Jackpots and Megaways. We believe One Casino provides a suitable experience for new and seasoned NZ gamblers. The players will find more than enough payment methods, including popular cards and e-wallets. Furthermore, there are no transactional fees or monthly withdrawal limits.
Read Review21 Casino's Rankings Across Our Categories
Category | Trending |
---|---|
50 Free Spins | Top 20 |
20 Free Spins | Top 20 |
$10 No Deposit | Top 10 |
The Methodology Behind Our 21 Casino Review
We make sure to give honest reviews of 21 Casino. We conduct comprehensive testing of all aspects before we offer you the complete review. We carefully look at the deposit and withdrawal options to make sure they are easy to use and fully secure. We play different games to ensure they are both fair and high quality. Our meticulous testing process ensures that our reviews are fair and reliable. Our meticulous testing process ensures that our reviews are fair and reliable.
Review | Details |
---|---|
Reviewer | Cosmin Brehoi |
CasinoAlpha rating | |
Test Duration | 5 Hours |
Review Duration | 59 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Oct 2024 |