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21 Casino User Reviews and Ratings

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Quick Verdict: What to Expect from 21 Casino

Overview: Key Information About 21 Casino

Min deposit$10
Payout time1-2 days
Game types
Slot games3690
Live games406
Website LanguageEnglish
Customer Support LanguageEnglish

Legitimacy and Fairness: Why It’s Safe to Play Here

7.4/10Legit & Fairness

The website’s two licensors ensured that you’d find numerous responsible gambling methods here. Before using them, however, ask yourself this question: is your gambling problematic? You can see for yourself by taking the assessment test available on the site’s Responsible Gaming page. Suppose you check positive for compulsive behaviours. The next step is imposing limits on your account. You may restrict your:

  • Deposit (daily, weekly, or monthly);
  • Time playing (up to several hours);
  • Your membership itself.

Should you want to take a break from the site, you are able to do so. It ranges from 1 to 6 weeks. Another possibility is self-exclusion, which means losing access to your membership for however long you desire, even indefinitely.

Should you ever wish to cancel a permanent self-exclusion, you must contact support. You will have seven days to change your mind – if you do not, the account will reopen at the end of this timeframe. Remember that any break you take will automatically cancel your 21 Casino promo codes and winnings – excluding yourself will only entitle you to your real cash credit.

Making Transactions at 21 Casino - Deposits & Withdrawals Methods

PaymentMin depositMax withdrawal
Maestro$10No limits
MasterCard$10No limits
MuchBetter$10No limits
Neosurf$10N/A
Skrill Moneybookers$10No limits
Visa$10No limits
Visa Vouchers$10No limits
n/aN/ANo limits
Min deposit$10
Min. Withdrawal$10
Payout time1-2 days
Currencies

When you register, you can engage in gambling transactions. There are multiple methods to use, primarily credit cards and e-wallets, but there is a prepaid voucher, too, under the form of Neosurf.

You are able to deposit without verifying your account, but the team will ask for documents when you reach NZ$ 2000 in cumulative cash transfers.

Asking for a payout will also trigger a verification procedure in the case you have not passed it before. To confirm your identity, send copies of the following:

  • Photographic ID, passport, or driver’s licence;
  • A recent utility bill (three months old at the most);
  • A bank letterhead.

Your driving licence copy must contain both sides of the document for the KYC procedure to go smoothly. Be advised that, although the casino takes 1-2 days to process your payout request, this timeframe may extend by two additional days for KYC. Remember that you cannot withdraw winnings from any 21 Casino promo codes if you have not deposited beforehand, regardless of the promotion’s nature.

Customer Support at 21 Casino: Assistance When You Need It

7.4/10Customer Support

Reaching for a helping hand is possible via live chat and email. Although our 21 Casino review was unfavourable towards the lack of a phone option, we appreciated that the assistance you’ll get here is available 24 hours a day, seven days a week.

Unfortunately, we noticed the lack of an FAQ page, which often supplements the agents’ responses. When you launch a chatting session, you will see exactly where you stand in the queue – generally, a representative will quickly connect to you. From this point on, you may discuss any topic included in the following list:

  • Account creation and management;
  • Responsible gambling measures;
  • 21 Casino bonus codes: claiming them, wagering requirements, payout policy, etc.;
  • Depositing and withdrawing funds;
  • How to pass the KYC procedures and document submission.

Even though the agents are here to take your query, they cannot always answer them precisely. We believe this is a negative point, as they have received training to attend to every common issue you might have.

21 Casino Product Ratings: How Slots, Table Games, and Live Casino Perform for Players

10.0/10Product Rating

Game types

Roulette
Roulette
Baccarat
Baccarat
Slots
Slots
Table games
Table games
Video Poker
Video Poker
Jackpots
Jackpots
Scratchcards
Scratchcards
Keno
Keno
Craps
Craps
Slingo
Slingo
Blackjack
Blackjack
Sic Bo
Sic Bo
Poker
Poker
Live casino
Live casino
Online Lottery
Online Lottery

Game providers

Gaming is undoubtedly the strong suit in this 21 Casino review. At first glance, we appreciated the multitude of filters to try out, like:

  • Category;
  • Software provider;
  • Search by name;
  • Search by tags.

Searching by tags is a feature that we have not seen at many online casinos. It shows you which gambling themes and characteristics are popular among punters, including:

  • Fruit slots;
  • Titles featuring ancient civilisations;
  • Pokies with scatter symbols;
  • Multipliers;
  • Respins.

Slots

Pokies are the overwhelming majority of gambling solutions here. With over 1000 products coming from almost 100 providers, it has something for all players. Besides, you have quick access to each slot’s paytable. Hover over a title, and you will find out its:

  • RTP rate;
  • Number of reels;
  • Special features, if any;
  • Volatility.

Generally, highly volatile products will give winnings more rarely, but the jackpot value will be higher. Those lower in volatility will be consistent in dishing out winnings, but the prizes will also be smaller.

Based on our findings, the website’s top slots are:

Slot Provider RTP Volatility
Amazing Link Zeus Microgaming 96.33% Medium-high
Fire Joker Play’n Go 96.15% Medium-high
Twin Spin NetEnt 96.60% Medium-high

Remember, however, that high-volatility titles most fit members who have significant experience playing. For newer gamblers, we recommend a less volatile product – NetEnt’s Starburst, whose RTP also finds itself in the 96% range.

Generally, the minimal stakes here will range between NZ$0.10 and NZ$2.50 – on the other hand, you cannot exceed a NZ$250 stake. Besides traditional pokies, try your hand at Slingo (a combination between slot gaming and bingo) or jackpots, both fixed and progressive.

Table games & Keno

The table section is all about the classics. Blackjack, Roulette, and Baccarat are par for the course, but it does not stop there. You may also try Video Pokers, Craps, and even less frequent types. For example, there are several Keno titles. Even though players often steer away from it, as it is known for lower return rates, no featured Keno falls below 92% RTP. Our pick is 1X2 Gaming’s Keno Pop, which also has vibrant graphics on top of smooth gameplay.

Live Blackjack

Blackjack is famous for its high RTPs – Evolution’s products do not fall below the 99% mark. They are less volatile than most other gaming solutions, accommodating new punters as well as experienced ones. And there are many picks, too – enter the Blackjack lobby and take a look at all the dealers and betting limits. In general, you must bet on at least NZ$10 to enter a room, and the absolute max stands at NZ$5000. However, fan favourites like Blackjack Azure will only let you stake up to NZ$2000.

Live Baccarat

Baccarat is the least volatile of all products, and its RTP does not go under 97-98%. Evolution’s Baccarat Live also has staking limits fitting members of all levels:

  • You only need NZ$2 per hand to play;
  • However, the max limits soar up to NZ$30000, so this is a play style popular with high rollers.

Live Roulette

Roulettes shine through their particularly low minimal stakes. You can play in most sessions with as little as NZ$0.40 per bet. However, high rolling punters will also get their share. The maximum chance you can take is NZ$20000 for a single hand.

What gives this 21 Casino review its uniqueness is that we go the extra mile – we test the platform on all the devices you might use. We know that going mobile is the trend, so we wanted to check whether this gambling site is up to par. Will you retain access to the same games when you switch to a narrower screen? What about 21 Casino promo codes – will they stay as they are?

Device Internet Browser
Macbook Air 4G Safari
Samsung J4 4G Opera
Lenovo ThinkPad 4G Chrome

These are the gadgets we used and their specifications. We believe that these browsers and Internet connections are ideal for your casino experience.

VIP Program

Being loyal comes with benefits, which often translate to 21 Casino promo codes. How can you enter the scheme? You already are part of it, and whenever you wager NZ$10, you will receive comp points. These points, in turn, are convertible to bonuses. Each category will weigh differently to your loyalty points, as follows:

Category Points
Pokies 2
Scratch cards 2
Video Poker 1
Bingo 1
Blackjack 0.50
Roulette 0.25

When you get 200 comps, you have the equivalent of NZ$1 in bonus funds. Getting less than this sum in a day will not affect your comp balance. Furthermore, you cannot gain more than 10000 such points in 24 hours.

The promotional funds you receive are subject to wagering requirements – like other promotions, 35 times your bankroll. However, there are no max cashout limits for this scheme –keep in mind that you have 30 days to wager them – at the end of each month, any unused points will disappear from your account.

Desktop

On the desktop, we immediately appreciated the graphics. Dark grey and gold go well together, and they are not tiring to the eye, either. The game thumbnails are also remarkably vivid and modern in appearance. We appreciated the interface’s intuitiveness, too – the information you need is generally one click away, especially by accessing the search bar, where you shall see the most relevant topics. The same goes for the available promotions, whose terms you shall find as quickly as the codes.

However, we would have preferred an FAQ page to be present. And, to get technical, the platform takes a long while to load, which may hinder your overall experience.

The desktop version has a downloadable app, which you can access by going to the top of your search bar.

Mobile

On mobile, the platform gets rid of its speed problem – expect to navigate smoothly when you gamble remotely. Besides, you may choose from an identical game array, and there are no promotional changes either. Does the same situation apply to tablet users? Indeed it is.

21 Casino’s Reputation: Licensing, Security, and Third-Party Reviews

Licenses

MGA - MGA/B2C/370/2017
UK Gambling CommissionUK Gambling Commission - 52894

Gambling Products

Online Casino

Online Casino

Betting

Betting

Bingo

Bingo

Poker

Poker

Brick & Mortar

Brick & Mortar

White Hat Gaming is the managing company in this casino’s case. The Maltese organisation started its activities in 2012, being one of the prominent players in the iGaming market. Many of its casinos are accessible by a New Zealand player, including Fruity Casa, which serves as 21’s sister website.

The company ensured licencing from both the Malta Gaming Authority and the UK Gambling Commission. While having two top licensors supervise the websites’ operations is a plus in our 21 Casino review, we wished for more financial transparency. The corporation does not update its revenue, even though it is one of the higher-income firms in the industry.

Our Final Verdict: Should You Play at 21 Casino?

Pros

  • Never-seen-before filters, like tags;
  • Over 1000 pokies from top providers;
  • The possibility to access live chat while not a member;
  • 24/7 assistance;
  • Easily accessible information;
  • Permanent self-exclusions;
  • The opportunity to set a break period yourself;
  • Loyalty points convertible to 21 Casino promo codes.

Cons

  • No phone support;
  • Chat agents may give elusive answers;
  • The platform often loads slowly.

Compare 21 Casino With Other Top NZ Casino Sites

CasinoSlot GamesLive GamesOnline SinceMin. DepositMax. CashoutPayout TimeLive Chat (24/7)
21 Casino Logo36904062015$101-2 daysNo
CasinoAlpha Logo25003002023$10$100003 days24/7
Wolfy Casino Logo1106711682020$5$100001-2 days24/7
20Bet Casino Logo50008702020$21 dayNo
Lucky Nugget Casino Logo13152471998$1$1000003 days24/7
Rapid Casino Logo27862112021$10$250003 days24/7

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21 Casino vs Competitors: How It Stands Up Against Other Top NZ Casinos

Betandplay Casino Logo

Betandplay Casino

Pros

  • Over 4000 games are available
  • Accepts cryptocurrencies
  • Instant cashout
  • 24/7 customer support
  • Compatible with mobile devices
  • Licensed and regulated casino

Cons

  • No mobile app
  • Doesn't support debit cards for withdrawals
  • Lack of popular providers

Our Verdict

BetAndPlay Casino deserves its place among the best online casinos because you will find over 7000 slots from top-tier providers. We liked the casino's simple user interface and extensive game catalogue. It offers well-known online pokies, table games, and over 700 live dealer titles. As a Dama N.V. casino, we also felt confident in the site's safety and licensing. However, we consider that BetAndPlay can lower the minimum deposit because many NZ players will not afford this high minimum deposit. Still, the fact that you can withdraw in one day balances everything.

Read Review
Fruity King Casino Logo

Fruity King Casino

Pros

  • There are over 1500 pokies and 60 live dealer games
  • Customer support is available 24/7
  • The minimum deposit amount of $10 is on the lower side

Cons

  • The minimum withdrawal amount of $20 is on the higher side
  • You can only withdraw up to $6000 per month

Our Verdict

Our experts were impressed with how Fruity King Casino performed, naming it one of the best online casino sites in NZ. The minimum deposit amount of $10 is on the lower end, and you can make transactions using cards, e-wallets, and prepaid vouchers. The game selection is also quite diverse, with over 1500 pokies to choose from, including progressives.

Onecasino Logo

Onecasino

Pros

  • Over 260 live dealer games
  • No monthly withdrawal limits
  • No transactional fees

Cons

  • Up to 5 business days processing time for withdrawals
  • Only 350 slots

Our Verdict

One Casino offers its players an attractive selection of 260 live dealer games from the top provider in the industry, Evolution Gaming. While the slots section of the platform only features 350 titles, it includes most types of games, such as Classic and Video Slots, Progressive Jackpots and Megaways. We believe One Casino provides a suitable experience for new and seasoned NZ gamblers. The players will find more than enough payment methods, including popular cards and e-wallets. Furthermore, there are no transactional fees or monthly withdrawal limits.

Read Review

21 Casino's Rankings Across Our Categories

CategoryTrending
50 Free SpinsTop 20
20 Free SpinsTop 20
$10 No DepositTop 10

The Methodology Behind Our 21 Casino Review

We make sure to give honest reviews of 21 Casino. We conduct comprehensive testing of all aspects before we offer you the complete review. We carefully look at the deposit and withdrawal options to make sure they are easy to use and fully secure. We play different games to ensure they are both fair and high quality. Our meticulous testing process ensures that our reviews are fair and reliable. Our meticulous testing process ensures that our reviews are fair and reliable.

ReviewDetails
Reviewer
CasinoAlpha rating
Test Duration
Review Duration
Deposit Methods Checked
Withdrawal Methods Checked
Slots Tested
Live Games Tested
Published Date
Updated Date
Authors
Cosmin Brehoi
AuthorCosmin BrehoiAuthor & Editor at CasinoAlpha

Since forever a pupil of life and writer at his core, he loves to place bets on football matches in his spare time. Combining the art of prediction and a rigorously trained intuition, he has joined the iGaming world to promote a responsible and data-driven approach to sports gambling.

Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at CasinoAlpha

Adina’s analytical way of thinking is what casino players need to understand the casino market. With her expertise in this niche combined with her intensive studies in linguistic typology and hermeneutics, she will provide you with the essential help to make informed decisions. Trust her to be your trustworthy guide!