Introducing The Vic casino review, where UK players will find information about the features of this new online casino as well as a thorough explanation of every section of this casino.
- The website is intuitive and its visuals are good. Also, the platform works well performance-wise. Unfortunately, there are no apps for iOS and Android.
- Only Visa, Mastercard, Paypal and Paysafecard are available as deposit methods. Unfortunately, the website misses Skrill, Neteller, Boku and Pay by Phone.
- There are more than 500 slots available on this platform. Also, it provides variety with table games and live games.
- Only the welcome package and first deposit bonus are available. We couldn't find a no deposit bonus or an extra spins bonus.
- The website offers live chat, email and a phone number. However, the live chat is not 24/7 and neither is the phone number.
- The website offers reality checks, self-limits and useful links. However, reverse withdrawals, trained customer support and account administration tools are missing.
| Min. deposit | £5 |
| Min. Withdrawal | £5 |
| Max. cashout | £1000000 |
| Payout time | 1 day |
| Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Slingo, Progressive, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker |
| Slot games | 500 |
| Live dealer games | 70 |
| Licenses | UK Gambling Commission |
| Vip program | No |
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Live Casino -
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Video Poker -
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Live Roulette -
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Roulette
The Vic Casino Review Table of Contents
The Vic casino promo code
CLAIM £200 IN BONUSES AND 100 FREE SPINS ON YOUR FIRST 3 DEPOSITS
More details1st deposit100% Up To £100?Deposit spins20 Spins on Deposit?- Welcome Package with 3 consecutive deposits
- Max bonus cashout £30
- Spins and winnings from spins are playable on Lady’s Charm Deluxe only.
Should you claim this bonus?
The Vic Casino offers a Welcome Package with the first three deposits, but it’s rather Poor, as analysed by our team. You must deposit a considerable sum to get the free spins and the maximum bonus to cash is £30. The wagering is also confusing as you have to wager 50 times the bonus and deposit for the first deposit and only 35 times the first 20 free spins.
More bonuses
2nd Deposit50% Up To £50?3rd Deposit25% Up To £50?Welcome bonus package on first 3 deposits 1st Dep. Min £20. 50x wagering (bonus & deposit). max bonus to cash 5x. 20 Free spins. 35x wagering. Max bonus to cash £30. Claim once. See full T&Cs for 2nd & 3rd Deposit offers. - T&C Apply, 18+
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Casino overview
- Company name:
- Rank Limited
- Registration number:
- 120385
- Website:
- thevic.com
- Stock indicator:
- RNK:ORD
- Online since:
- 2021
- Address:
- Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA
- UK Gambling Commission:
- 057924-R-334666-001
The company that owns and operates the website is Rank Interactive Limited. This company was incorporated in April 2017. Rank Interactive is a company with 20 to 50 employees that’s part of the bigger Rank Group.
The company has its share listed on the London stock market, meaning you can buy shares of the company.
The Vic sister sites
Being part of a well-known company that’s listed on the stock exchange, there are other online platforms in this ecosystem.
The most prominent is the Grosvenor online website, which was first established on the web in 2006 and growing ever since. Another notable platform this company operates is Mecca Bingo, a more bingo-oriented website, as the name suggests.
Registration process
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For our The Vic casino review, we created an account to find that the process will take 2 minutes to complete.
Also, you will have to share with the website important information such as:
- Your name.
- Your full address.
- Phone number.
- Email address.
- Select the currency.
After that, you must select a username and a password that you will use to log in to the website.
KYC
| What you must prove | What photos you must send |
|---|---|
| Identity | ID, passport, driver’s licence |
| Address | Utility bill, bank statement |
| Payment method | Relevant screenshots, physical card |
The website may ask for this information at any moment, and if you don’t provide it, it will freeze your funds until you do.
User experience
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To help UK players, we create an account on the website using different devices so that we can test and rank the website’s:
- Performance.
- Mobile layout.
- Visuals.
- Intuitiveness.
Desktop
The desktop version of the website is very intuitive. The menu bar is right on the top of the page, which helps you see it better.
Also, the platform makes available a search button to ease the overall user experience.
Visually speaking the site looks good. The colour that you will mainly see is blue, which is not bothersome to the eyes. Also, looking at the sections and the website layout from a visual point of view, you will find it clean and well structured.
Regarding the bugs and glitches, we found out that the website doesn’t have any. Its performance was excellent when our experts tested it.
Mobile
You will see that the layout fits very well on the mobile interface, making The Vic casino one of the best mobile casinos. The menu bar is situated on the lower side of the screen, and it displays:
- A Home button.
- The Venue button shows you what you will find in their physical location.
- A Play Online button brings you to their games.
- The search feature.
Unfortunately, we could not find any apps for iOS or Android. However, you can still play on this website using your preferred internet browser. Also, if you’re looking specifically for casinos that offer apps, you will be able to find them on our complete selection.
Games
This website provides UK players with over 600 games from 30 different providers. This means that the platform lets players experience variety.
The games are sorted into:
- All Games.
- Venue Games.
- Roulette.
- Slots.
- Table & Card.
- Live Casino.
- Scratch and arcade.
Slots
With more than 500 slot titles, this website offers the same as the industry standard for slot game availability on most UK gambling platforms. However, the diversity of these games makes us consider adding The Vic casino to our complete list of the best slot sites.
Slot info page
The website lets players see what the titles are all about by pressing on their names. This will bring you to the information page for that slot, which offers you the full description and features.
In the features menu, you will see:
- The provider.
- The number of pay lines.
- What features does it have.
- Minimum bet.
- If it is or not progressive.
- The RTP.
We highly recommend that you use this feature that the website offers to get familiar with the slot’s features.
Table games
More than 15 versions of the table games are available for registered UK players on this platform.
Amongst them, you will be able to find:
- Blackjack – Lightning Blackjakc, Rainbow Blackjack, etc.
- Baccarat – Golden Wealth Baccarat, Lightning Baccarat, etc.
- Roulette – American Roulette, etc.
Just like on the slots, the website displays information about the games, including the description and features.
Live Roulette
UK players will find more than 25 Live Roulette games on the website. Amongst those, you will see examples such as:
- Live French Roulette Gold.
- Live Auto – Roulette VIP.
- Live Speed Auto Roulette.
- Live Salon Private Roulette.
Live Blackjack
The 15+ Live Blackjack games can be found in the Live Casino section. UK players will see games such as:
- Live Speed VIP Blackjack.
- Live Free Bet Blackjack.
- Live Salon Private Blackjack.
- Live Blackjack Platinum VIP.
Live Baccarat
There are 15+ Live Baccarat games that UK players can play on the website. In this section, you will find games like:
- Live Lightning Baccarat.
- Live Speed Baccarat.
- Live No Commission Baccarat.
- Live Golden Wealth Baccarat.
Game providers
The Vic Casino vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £5 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £5 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 1 day |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 1 day |
| Slot games Industry standard: 500 | 500 |
| Bonus Industry standard: 100% up to GBP 200 | bonus |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
£5 | £5 | £1000000 | 1 day | 2 mins | 1 day | 500 | 100% up to £ 200 |
|
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£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 | 100% up to £ 200 |
|
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£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to £ 550 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 | 200% up to £ 40 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to £ 150 |
|
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£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 | 200% up to £ 50 |
|
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£10 | £10 | £1000000 | 1 day | 2 mins | 1 day | 300 | 100% up to £ 100 |
|
|
£5 | £10 | No limit | 2 days | 1 min | 1 day | 96 | 110% up to £ 50 |
The Vic Casino Review - Payment Methods
This website allows UK players to deposit using:
- Debit cards.
- E-wallet.
- Prepaid card.
If you deposited using a method that can’t be refundable, the website would run verifications on you to certify that you are the sole user of your payment method.
If you lose your payment method, then it is your responsibility to inform the website.
Withdrawals
The platform states that 80% of the withdrawals are paid within 15 minutes, but they also can take up to 3 days to reach your account.
All withdrawals will be paid by the operator using the same payment method you deposited. In case the deposit was made using a non-withdrawable method, you will be asked to provide another available cash-out method.
Also, as stated on the website, no third parties will be receiving your data from your payment transaction, ensuring UK players that this is a safe platform.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
£10 | No Limit | £10 | No limit | 1-3 business days |
|
£10 | No Limit | £10 | No limit | 1-3 business days |
|
£10 | No Limit | N/A | N/A | N/A |
|
£10 | No Limit | £10 | No Limit | Instant |
|
£10 | No Limit | £10 | No limit | Instant |
Related casinos
Support
- Phone:
- 0800 086 8457
- Email:
- support@thevic.com
- Live chat:
- Yes, 07:00-22:15
For our The Vic casino review, we tested the customer support methods of the website, which are the live chat, the email address and the telephone number.
The email address is open 24/7 and is also available if you have any problems. However, the website states that their teams are primarily busy and will take their time to respond to your query.
Regarding the phone number, they leave 2 on the platform to contact. One will be for the website and the other for their land-based casino.
Keep in mind that the phone number is available only from 8 am to 8 pm every day.
Live chat
The live chat is, unfortunately, not 24/7. It works from 7 am to 10:15 pm every day. The interface of the live chat is intuitive, and you must provide the site with:
- Your name.
- Your email address.
- The subject of the problem.
- A username.
Remember that you can access the live chat without an account created.
From our experts’ tests, we concluded that the live chat agents provide UK players with valuable answers.
FAQ
Besides the customer support methods that the platform provides, it also lets you use a FAQ which we tested to see that it is divided into sections:
- Getting started.
- Banking and Cashier.
- Slot and Instant Games.
- Disconnection.
These categories hold the most asked questions by UK players.
For each category, they will answer problems like:
- Creating an account and claiming bonuses, how to play and other beginner-related questions. We recommend you check this section if you’re new to the casino world.
- Depositing and withdrawing from this website, as well as methods and processing time.
- Explanations about the eligibility of specific slots like progressive, as long as the cost of playing on the website.
- What will happen if your computer suddenly disconnects from the website while playing online.
Complaints
If you have any complaints about the services that this operator provides, you may file them by email or live chat.
After your initial problem has been analysed, you must wait 10 days to get your answer.
In case you are not satisfied with the answer provided by the website, you have the option to escalate the complaint once again. Your issue will be analysed furthermore, and you will be provided with an answer.
If the answer doesn’t satisfy you, the website will try to do everything in its power to repair its mistake.
Another option is to contact a third-party regulator like Independent Betting Adjudication Service, which will analyse the complaint from the outside.
After that, they will provide you and the website with the final answer, which cannot be contested.
Responsible gambling
Our experts checked the availability of the responsible gambling tools to find that the platform makes available:
- Deposit limits – to keep your budget under control.
- Reality checks – a timer you will set once in a while to remind you of the time spent playing.
- Take a break – which will let you freeze your account for a short period of time to take a break from gambling.
- Valuable links to specialised websites – redirects you to them and lets UK players get help from specialists.
- Self-exclusion – a method used in extreme situations.
Gambling can be addicting and also time-consuming. Keep in mind that the website offers a reality check tool which you can use.
Responsible gambling tools have the role of stopping addiction but also preventing it. Therefore, use them every time you play. They will help you keep your time and funds under control.
Self-exclusion
Out of all the responsible gaming tools available, the most useful is the self-exclusion. On this website, you can self-exclude from 6 months up to 5 years.
In this period, UK players will be unable to:
- Reopen or create a new account.
- Access their own account.
- Access their funds balance – all the sums that are available on your account will be automatically transferred to your payment method used for the deposit.
- Claim or access The Vic casino promo code.
- Open or reopen any other accounts made from Rank Digital Gaming Limited’s other sites.
How to activate the self-exclusion
To apply this tool, you must contact customer service, and you will explain the problem that you have.
Keep in mind that if your funds deposited are made with a non-withdrawable method and you opt-in for self-exclusion, the website will confiscate the remaining funds.
Also, during this period, the operator will not send you any promotional or marketing material via email or phone.
This method is permanent and should be used in exceptional circumstances. Thus, you will not be able to access any part of your account until the period has expired.
If you were opt-in for self-exclusion on this platform, we strongly recommend you apply the same method on any other website that you have an account on.
The Vic Casino Review - Pros and Cons
- More than 600 games are available.
- Live chat, email address and phone number customer support methods.
- Good website interface performance and intuitive website layout.
- Multiple game providers, including big names such as NetEnt, Microgaming and more.
- Minimum deposit and withdrawal amount of £5.
- The live chat and phone support are not 24/7.
- No mobile apps for Android or iOS.
- Only four payment methods.
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How we review
| Reviewer | Mihnea Mosneagu |
| Reviewer | Tudor Turiceanu |
| Casinoalpha rating | 8.2 / 10 |
| Test duration | 5 Hours |
| Review Duration | 69 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Aug 2022 |
|---|---|
| Updated Date | Mar 2024 |
F.A.Q
How to login into your The Vic casino account?
- Visit the website.
- Hit the Login button at the top right screen corner.
- Write down your credentials.
- Press the Login button.
The Vic Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!