Virgin Games Review & Trending Offers for 2023

Registration process

In this Virgin Games review, we shall go through the steps of opening an account, from personal information requirements to the KYC check.

So, first, let’s see how to register!

Open your account: a step-by-step guide

In order to register, you must click the ‘Join Now’ button on the top right corner of the Website.

Then, follow these three simple steps:

1. In the first box, you will have to complete your title, full name, e-mail address, date of birth and gender;
2. The second box requires information such as username and password of your choice;
3. Finally, in the third box, you have to jot down your home address, phone number and confirm that you have read the Terms and Conditions and have the legal age to gamble.

In this final step, you also have the option to receive promotional materials via SMS, e-mail or call, and if you have been referred by a friend, you can write down their username or e-mail address. Also, don’t forget to inscribe a promotional code if there is one available to you.

Once you complete all these stages, you will be redirected to the KYC page, where you must complete the identity verification process.

KYC check

The KYC check is a standard and, at the same time, crucial procedure that completes the registration process.

At this casino, the KYC is split into 3 stages.

1. Name and age verification. In order to pass this stage, you must upload one of the following documents (photo or scan): driving licence, passport, birth certificate, UK resident permit, National Identity Card;
2. Address: utility bill or bank statement;
3. Payment method. A photo of the front of your card, proof of address for the card and a bank statement when you want to make a payment for Virgin Games promo codes.

All these stages are important to prevent any attempt of underage gambling as well as money laundry or identity theft.

Account closure

If you wish to close your account, you will have to communicate with the Live Chat support. In order to address the matter, you will have to provide the e-mail address along with your username.

Your account will be closed within 7 days and you will receive a notification via e-mail.

As for the so-called dormant accounts, your account will be closed if there is no payment registered for 30 months.

User experience

In this section of our Virgin Games review, we tested the Website as well as the apps on multiple devices.

Here they are:

Now, let’s analyse in depth how well the Website works.

Desktop

In point of interface, Virgin Games online casino has a slick and minimalist aspect, with red as a predominant colour.

Each section is very well organised, with extra information at the bottom. The primary categories are Online Slots, Live Casino, Casino, Slingo, Online Bingo, Free Games, Poker and All Games.

According to GTmetrix, the Website speed index is of about 1.4 seconds, which is a good value compared to other casino Websites in the industry.

Unfortunately, there are cases when the Menu bar from the top left corner of the Homepage disappears. In this instance, UK players will find the information related to Terms and Conditions, FAQ page, responsible gambling, privacy policy and cookies at the bottom of the page.

As for the Help page, this UK online casino offers very short articles about accounts, security, Virgin Games promotions and so on. On the one hand, these articles could come in handy for those who wish to find a solution for an issue they have encountered. On the other hand, there are more than 10 articles per section, so the process of finding the answer to your question may take some time.

Mobile

Let us switch to the mobile version!

First of all, the interface keeps its overall components and it is optimised for mobile devices. UK players can find all homepage sections on the top left corner, within the ‘More’ tab. There is also a search bar at the top of the page, where you can look for the games you are interested in.

Apart from the browser option, this online casino has 2 app options for mobile devices. Come along with us and see them all!

iOS

The iOS version of this UK online casino is called Virgin Games: Casino Slots. It has 4.6 stars from 13.2k ratings. You need the iOS 10.0 version or higher to be able to access it.

Android

The Virgin Games: Real Money Slots, Roulette & Casino app has a 4.4 rating of Google Play Store and has over 100000 downloads.

Its last update was on June 11^th 2021.

Loyalty

The Loyalty program consists of V*Points that you receive once you register.

Basically, for every £20 that you get upon playing a non-bingo game (except for craps), you will receive 1 V*Point. You can turn these points into cash. Take into account that you cannot reverse a conversion.

Make sure to read the Terms and Conditions of this Loyalty program.

Responsible gambling

Responsible gambling is highly valued at Virgin Games online casino!

UK players can rest assured that they will only participle in safe and reliable play. And our team of experts is here to give more insight into the available responsible gambling tools and how to use them.

So, this UK online casino puts the following 7 options at your disposal.

• Deposit limits: these are usually set daily, weekly or monthly. Once you reach the predetermined limit, the assistance team will notify you;
• Take a break: as the name implies, you can choose to stay away from your account from 24 hours up to 6 weeks;
• Self-exclusion: speaking of not being able to access your account, you can extend the ‘break’ period from 6 weeks to 6 months and even 5 years;
• Game history: in this section, you can see your gaming transaction history;
• Trained customer support: the 24/7 Live Chat is trained to give you a helping hand;
• Self-assessment test: this online casino also gathered some top questions to help you decide whether you might have a gambling addiction issue;
• Useful links: besides these embedded tools, UK players will also find some other apps and Websites that can help them, within the Responsible Gaming section.

In our years of experience working in this field, we reckoned the importance of responsible gambling. Therefore, in all our reviews, we always advise players to be aware of their spending habits and ask for help anytime they feel like doing so.