Our Virgin Games Casino review highlights some of the most important aspects you will encounter as a casino member. These include games, payment methods, providers, support and many more features that this top Gamesys casino offers!
- Our team of professionals tested the Virgin Games website. This casino provides iOS and Android apps. The Website speed is quite good, amounting to 1.4 seconds according to GTmetrix. Unfortunately, the menu bar often disappears and any extra information takes a long time to find.
- Upon our expert analysis, we discovered that Virgin Games an excellent withdrawal time of 24 hours. However, there are relatively few payment and withdrawal options.
- This online casino has a wide variety of games brought to you by some of the most important providers in the industry. The number we've reached was over 45 software providers, and coupled with the variety of game types, it got a high rating from our game pros.
- As for bonus codes, Virgin Games casino offers a welcome bonus, refer a friend option, boxes, loyalty program and a birthday reward.
- This casino has 3 customer support options: you can talk to the 24/7 Live Chat, you can give them a call or submit an e-mail through the website. Unfortunately, when you open the Live Chat box, you are greeted by a virtual assistant.
- In terms of responsible gambling tools, this casino has many options to choose from: self-exclusion, reality check or self-limits. Also, Virgin Games casino provides useful links related to gambling addiction prevention and a short self-assessment test.
| Min. deposit | £10 |
| Min. Withdrawal | £10 |
| Max. cashout | £25000 |
| Payout time | 1 day |
| Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Slingo, Progressive |
| Slot games | 480 |
| Live dealer games | 20 |
| Licenses | UK Gambling Commission, Gibraltar Regulatory Authority |
| Vip program | No |
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Live Casino -
Roulette
Virgin Games Casino Review Table of Contents
Virgin Games Bonus Codes
- 30 FREE SPINS FOR £10
More detailsMin deposit£10WageringNo WageringMax cashoutNo limit statedSpins30Valid only for gamesDouble BubbleShould you claim this bonus?
We consider this Virgin Games casino bonus as highly recommended due to the fact that you get to play 30 spins on the popular slot, Double Bubble. On top of that, we also highly appreciate the wagering of 1x for the spin winnings as well as the fact that you have 30 days to complete it.
New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. 18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. Current Jackpots are across selected games. - T&C Apply, 18+
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Usability
How to create an account
- Touch the join now button at the bottom of the home page.
- When so, a page to fill in your email address, name, date of birth and gender; when done inviting those details, click next.
- Choose a strong password to protect your account.
- Next, you input your contact details and phone number. To get information on rewards, click the recurve notification by mail, sms or call.
- You must verify your account to have access to all of the casino’s services. You can upload all the required documents.
Upon registration, you can input a bonus code if applicable. The sign-up process is easy if you follow each step correctly. According to our Virgin Games Casino review, it should take just a few minutes to complete.
How to Complete the KYC Process
- Immediately after your sign-up process, you must verify your identity, which is mandatory to play a game at the casino. You cannot access the Virgin Games casino website without verifying your identity.
- First, you can scan your documents with your phone, laptop and tablet camera.
- You must submit a government-issued ID document, like a passport, driving licence or national ID.
- Once done, wait for confirmation from the casino. It will take a few minutes to verify your comment.
Desktop interface verdict
The desktop version is fully-optimised and provides a user-friendly experience for British gamblers. The site is easy to browse and adopts a basic yet efficient design. Based on our tests, all menus load quickly, and you will find no bugs regarding performance.
How does the graphic look?
The graphics are standard but not too innovative. The site uses a plain design to make the library more beginner friendly. Additionally, the pictures have good resolution and adapt to any device.
How to navigate
The platform is more beginner-oriented, as the menus are not difficult to navigate. The game section is divided into eight categories: Online Slots, Live Casino, Casino, Slingo, Online Bingo, Free Games, Poker, and All Games.
Tips
Players can also use the search bar to find a specific game. However, it does not include any advanced filtering tools. For example, you cannot search for a game by mentioning its provider.
How are the games categorised?
According to our Virgin Games Casino review, the games are categorised based on their genre: Online Slots, Live Games, Slingo, Online Bingo, and Poker. There’s a search bar atop the right side of the page, and there you can search for any games and other information about the casino.
Can you browse easily through the site?
The website is easy to browse as it lacks advanced graphics and features. You can use the search box to browse the library and also to reach certain casino sections faster.
You can only make deposits/withdrawals, play games, or even contact their customer service representative when logged in. When not, you can only browse through the casino’s website.
Mobile interface verdict
The mobile interface is well-designed and arranged, allowing you to see buttons and links quickly. You must side-scroll through the top menus to see other buttons. As a result of our Virgin Games Casino review, the mobile version is good enough in terms of its design and responsiveness.
How does the graphic look?
The graphics designs are minimalistic but also bright-coloured and pleasing. The design depicts a company with years of experience providing gaming and other leisure services.
How to navigate
The mobile site is responsive; pages load fast, and buttons and links redirect you to the specified page without error. The operator, however, could have improved the optimisation as players must swipe left and right to access all game menus.
How are the games categorised?
British players can use the search bar to navigate the library; however, the game menu is simple and does not provide advanced filtering tools. The titles are organised based on their type, such as Online Slots, Slingo, and Poker. All games are available on both desktop and mobile.
App Preview
Virgin Games Casino is part of both Android casinos and iOS casinos listings with above average ratings for both apps.
According to our Virgin Games Casino review, players who prefer mobile gaming also have the option to download the mobile app from App Store and Google Play. Based on its ratings, which are 4.6, respectively 3.7 out of 5, the app loads quickly and improve the gaming experience.
To download the app, open App Store or Google Play, search for the casino, and click download. Make sure the app is provided by Gamesys.
Usability pros and cons
| Pros | Cons |
|---|---|
| User-friendly interface and clear graphics | Lack of advanced filtering tools |
| Mobile apps for Android and iOS users | |
| Search bar available |
Casino Reputation
- Company name:
- Gamesys Operations Limited
- Registration number:
- 103854
- Website:
- virgingames.com
- Online since:
- 2004
- Address:
- Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA
- Gibraltar Regulatory Authority:
- RGL No. 46
- UK Gambling Commission:
- 038905-R-319430-015
Company History
Virgin’s Game Casino was founded in 2004, and Gamesys acquired Virgin Games in January 2013. And it sold its Jackpotjoy brand to The Intertain Group for over £425.8 million in February 2015. The Gamesys group is one of the leading UK online gaming businesses.
Pros & Cons of Casino Reputation
| Pros | Cons |
|---|---|
| Operated by a trusted UK gaming company | The small gaming library does not align with its vast experience in the industry |
| Over 10 years of expertise |
Legitimacy and fairness
Pros & Cons of Legitimacy and Fairness
| Pros | Cons |
|---|---|
| Fair gaming ensured by eCogra and GamStop | No iTechLabs certificate |
| Site protected by SSL encryption software | |
| Regulated by two trustworthy regulatory bodies, including the UKGC |
Safety
Is Virgin Game Casino legit?
Virgin Games casino is legit as the UK Gambling Commission licenses it. It must adhere to the commission rules to ensure players are safe. Also, they employ RNG in games for fair play. You can play at Virgin Games without worrying if your personal information and financial transactions are entirely secure.
Fairness & Security
| Security indicator | Availability |
|---|---|
| eCogra | Yes |
| iTechLabs | No |
| GLI | No |
| SSL Encrypted | Yes |
| Gamcare | No |
Is Virgin Games Casino safe?
Virgin Games Casino provides a safe gaming environment as it has been licensed by the UKGC and the Government of Gibraltar. The United Kingdom Gambling Commission is one of the most reliable regulatory bodies in the industry, as it takes severe actions against irresponsible gambling.
Moreover, to ensure fair and safe gaming, the site has also collaborated with auditors like eCogra and implemented an SSL encryption system.
How are you protected?
eCogra is an independent and internationally approved testing agency that ensures the inspection and certification of online gambling software and systems are suitable.
Based on our Virgin Games Casino review, the platform uses two-factor authentication, encryption, and fraud detection tools, to protect your personal and financial information.
Games
Slots Verdict
The operator does not provide much diversity, as the library currently displays only around 480 slot games. However, it collaborates with various list of game developers, like Big Time Gaming and Microgaming.
Pros & Cons of Slot Games
| Pros | Cons |
|---|---|
| Popular game developers like Microgaming, Big Time Gaming, and NetEnt | Small number of only around 480 slot games |
| Various slot types, including 5-reels, Megaways, Jackpots, and Progressives |
What Famous Slot Providers are Missing?
- Yggdrasil
- Play’N Go
- Betsoft
- PariPlay
- Quickspin
- Thunderkick
- Elk Studios
- Endorphina
According to our Virgin Games Casino review, the slots library requires more diversity as it features a small number of games. By collaborating with more game developers, such as PariPlay, Elk Studios, and Play’N Go, the operator can improve its game collection and suits the preferences of more gamblers.
For example, Betsoft is known for its 5-reel slots, also popular among beginner players. Similarly, casinos with IGT games are known for their classic, beloved slot titles.
Slot Types
The casino has over 400 slot games with unique features and bonuses, some of which are progressive, video, traditional, and Megaways slots.
Tips
Progressive and Megaways slots usually have a more significant payout. So a lot of bettors play them more often.
Types of Jackpots
The casino has over 30 jackpot games, most of which are progressive. Players can also find 4 popular progressive titles from the Mega Moolah series by Microgaming.
Tournaments
The casino regularly hosts free Slot Masters and poker tournaments, where you compete against other players to get extra spins or cash prizes. Based on the general terms, players should receive their benefits within 72 hours.
Slots Min & Max Bets
| Bet | Value |
|---|---|
| Minimum Bet | £0.10 |
| Maximum Bet | £1000 |
Our Virgin Games Casino review affirms that the casino’s minimum and maximum bet suits gamers of all types. When you play games before placing bets, the system informs you on how much or less you can bet on games. Minimum and maximum bets vary for different games.
Live Games
Live dealer games verdict
The operator does not provide many live dealer game options, as the library features around 35 live sessions, mainly from Evolution Gaming. However, some in-house games are exclusively available at Virgin Games Casino.
Pros & Cons of Live Games
| Pros | Cons |
|---|---|
| Games provided by a trusted iGaming company, Evolution Gaming. | Small number of only around 35 live dealer sessions available. |
| Various types, including live roulette, blackjack, baccarat, and poker. |
What Famous Live Games Providers Are Missing?
- Playtech Live
- Authentic Gaming
- Pragmatic Play
Although the live casino section covers most game types, it could have been more diverse. The operator could include games from other popular providers, like Pragmatic and Playtech, to name a few, to improve the quality of the live dealer games library. All these lobbies feature a variety of sessions with a good house edge.
Moreover, Playtech features various live roulette sessions, including American, European, and French variants.
Types of live games
Our Virgin Games Casino review reveals a small collection of around 35 live dealer sessions. However, players can find various live roulette, blackjack, and baccarat sessions. If you want to try something different, you can check the available live-streamed poker sessions and game shows.
Live roulette
The casino has about five Live roulette games, but the game only supports English. Games include XXXtreme Lightning Roulette, Lightning Roulette and Instant Roulette Live.
Live blackjack
Virgin GamesCasino has eight live blackjack games, some of which are: Signature Infinite Blackjack, Signature Live Blackjack and Bond Street Blackjack.
Live baccarat
The platform has only two live baccarat games, including Peek Baccarat. Games only support English.
Min & Max Bet Live Casino Games
| Game | Values |
|---|---|
| Live Roulette | £0.5 – £1000 |
| Live Blackjack | £1 – £5000 |
| Live Baccarat | £1 – £10000 |
The minimum and maximum betting values usually vary between £0.5 and £10000, which suits a wider range of players. However, the site could provide more titles, including VIP sessions for experienced players.
More games
- Blackjack
- Roulette
- Baccarat
- Poker
- Craps
- Scratchcards
- Sic Bo
If you open the online casino section, you will find a few table games, such as blackjack, roulette, baccarat, and poker. There are also a few sic bo, craps, and scratchcards sessions.
Important
If you do not have much experience, we advise you to play classic table games before browsing the live dealer section. It is more practical to learn the basic rules and get familiar with the game style. Usually, the first-person series typically follow the same format as the live casino games.
Game providers
Virgin Games Casino vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £10 |
| Max. cashout Industry standard: GBP 100,000 | £25000 |
| Payout Time Industry standard: 2 days | 1 day |
| Register time Industry standard: 2 Mins | 3 mins |
| KYC Time Industry standard: 2 days | 1 day |
| Slot games Industry standard: 500 | 480 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games |
|---|---|---|---|---|---|---|---|---|
|
|
£10 | £10 | £25000 | 1 day | 3 mins | 1 day | 480 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 1 day | 300 |
|
|
£5 | £10 | No limit | 2 days | 1 min | 1 day | 96 |
Virgin Games Casino Review - Payment Methods
How to deposit
- Log in to your casino account.
- Then navigate to the Account section and click/touch the “Deposit” button.
- Select your preferred payment method.
- Input the amount you want to deposit, then click the “Deposit” button.
- Sometimes, you’ll need to input and confirm your details depending on the payment option you’ve chosen to use.
In the Virgin Games Casino, these are the available payment methods: Maestro, MasterCard, PayPal casino transactions, Apple Pay and Visa.
Minimum Deposit Limits and Fees
At Virgin Games Casino, the minimum you can deposit is £10. Bonuses, however, may request a different amount. The maximum deposit value, on the other hand, depends on the payment method.
Example
If you make a deposit using a card, there are limits on how much you can deposit; the maximum amount of cash you can deposit is £20000. While for PayPal, the total amount of cash deposit is £5500.
How to Withdraw
- To debit cash/winnings from your casino account, log in to your account.
- Touch/click the “My Account” button, then click the “Withdraw” tab.
- Enter the amount you wish to withdraw.
- Pick a payment type from the list of available ones.
- Touch/click the “Withdraw Funds” button to complete the process.
According to our Virgin Games Casino review, the withdrawal process is easy; you do it by doing those five simple steps listed above, and withdrawing is accomplished in minutes. The casino doesn’t charge you any fees when using electronic payment platforms.
Withdrawal Time
At Virgin Games Casino, withdrawals are processed within 24 hours when you request a withdrawal. However, bank card withdrawal can take 2-5 days to process.
Withdrawal limits & policies
Virgin Games Casino has a withdrawal limit of £25000. However, PayPal imposes a lower maximum limit of £5500.
Policies by the casino include the following: you can debit funds from your casino account at any time; if you have sufficient funds likewise, if you don’t have any bonus wagering requirements to fulfil and have no outstanding verification requests.
Virgin Games Casino operates a closed-loop policy; that is to say, you can only withdraw cash with the last payment method you deposited with.
Deposit & Withdrawal Verdict
The site provides only 5 payment methods, including PayPal, which British players frequently use. Virgin Games is one of the best Google Pay casinos UK as well. However, registered players benefit from fast withdrawals as the operator takes only 24 hours to process transactions.
Pros & Cons of Deposits & Withdrawals
| Pros | Cons |
|---|---|
| 24-hour withdrawal processing time | Only 4 payment options available |
| Deposits via Visa and PayPal | No Skrill, Neteller, Paysafecard, and Boku as eligible payment methods |
| No withdrawal fees |
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
£10 | £20000 | £10 | - | 24 hours |
|
£10 | £20000 | £10 | £25000 | 24 hours |
|
£10 | £20000 | £10 | £5500 | 24 hours |
|
£10 | £20000 | £10 | £25000 | 24 hours |
VIP Programme
Virgin Games Casino has a good loyalty rewards program, so your level increases when you make bets regularly.
Each time you play, you receive V points, which you can accumulate over time and convert to cash for use only on your casino account. Sometimes as a VIP member, you can fly on the casino’s partner airline Virgin Atlantic.
Related casinos
Customer Support
- Phone:
- No Phone Available
- Email:
- support@virgingames.com
- Live chat:
- Yes, 24/7
You can reach customer support anytime; when you register, they are always available to speak with you via the live chat service 24/7. You can ask for information about the casino, its services, and its products.
Based on our analysis for our Virgin Games Casino review, you can only talk with them in English.
Virgin Games Casino Review - Pros and Cons
- Reasonable maximum cashout value of £25000 per transaction.
- 24-hour processing time for withdrawals.
- Visa and PayPal as eligible deposit and withdrawal options.
- No payment fees.
- 24/7 live chat support.
- Mobile app available for iOS and Android.
- Only 4 deposit and withdrawal methods available.
- No Skrill, Neteller, Boku or Paysafecard as accepted payment options.
- Small number of around 400 slots and 35 live dealer games.
Gallery
How we review
| Reviewer | Cosmin Brehoi |
| Reviewer | Adina Minculescu |
| Casinoalpha rating | 9.2 / 10 |
| Test duration | 8 Hours |
| Review Duration | 16 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2021 |
|---|---|
| Updated Date | Mar 2024 |
CasinoAlpha's Verdict
The casino is a trusted platform, mainly because of its longevity in the industry. It provides secure transactions and fast withdrawal services. However, it is more suitable for beginners as it displays a small game library barely exceeding 500 titles. You will find, for example, around 480 slot titles from a few trusted game developers, like Playtech.
What sets Virgin Games Casino apart from its competitors?
Mostly, Virgin Games Casino has a great live casino experience and a reasonable limitation on how much one can deposit and withdraw. Also, their games have many unique features, although they need to improve the number of games offered.
- 24/7 customer support
- Good user and gaming experience
- Fast withdrawals
- Trusted providers and payment options
Virgin Games Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!