How We Review Casinos
CasinoAlpha provides data-driven, unbiased online casino reviews. Our strategy & research leadership inform thousands of players every day.
How We Asses Casinos
CasinoAlpha's expert team evaluates online casinos through a rigorous 5-point system, analyzing everything from technical performance to security standards. Our comprehensive assessment helps you confidently choose casinos that meet the highest industry benchmarks
Legit & Fairness
The fairness and honesty of the casino’s T&Cs account for 40% of our Legitimacy rating. Another 40% comes from the specific bonus T&Cs, and the last 20% comes from the amount and usability of responsible gambling methods put at your disposal by the casino.
| Caracteristics | Rating percentage |
|---|---|
| Casino T&C | |
| Bonus T&C | |
| Responsible Gaming |
Deposits & Withdrawals
The minimum deposit limit carries 40%, rewarding casinos with low deposit limits. Payout speed accounts for 30%, prioritising fast withdrawals. 20% of our score here deals with the maximum cashout limits. The remaining 10% is represented by how low the minimum withdrawal requirement is.
| Caracteristics | Rating percentage |
|---|---|
| Min. Deposit | |
| Min. Withdrawal | |
| Max. Cashout | |
| Payout Time |
Customer Support
20% of this mark is represented by the existence or absence of a Live Chat feature. 20% is then made up by whether it works 24/7. 20% is calculated based on the waiting times. 20% is then made up by our quality assurance of the answers received by support agents. 10% is calculated based on how informative the FAQ section is, and 10% on how well the staff communicates with players via the emails they send.
| Caracteristics | Rating percentage |
|---|---|
| Live Chat | |
| Live Chat 24/7 | |
| Response Time | |
| Helpful Chat | |
| FAQ | |
Product Rating
30% of our mark is set by the how many popular game providers are partnered with the casino. Another 40% deals with how large and how varied the slot collection is. Live dealer games and their stream quality make up the rest of 30%. Here we give high scors only to games that have more than 15 distinct Live Dealer games.
| Caracteristics | Rating percentage |
|---|---|
| Game Providers | |
| Slot Games | |
| Live Dealer Games |
Casino Reputation
40% of our score here deals with how the casino is licensed and compliant to regulatory standards. 30% of our mark is the average opinion we scout for in online player reviews. 20% remarks the casino’s operational history and reputation, while the remaining 10% deals with how many casino games and casino products the site offers, such as Poker variants or raffles.
| Caracteristics | Rating percentage |
|---|---|
| Licences | |
| Online Since | |
| Third-Party Reviews | |
| Gambling Products |
How We Test Casinos
Legit & Fairness
- Casino Terms & Conditions: We look for any hidden fees, cashout limits, and unclear bonus restrictions. If a casino has them, then it won’t be listed.
- Bonus T&C: Casinos must have fair wagering below 40x and clearly displayed game contributions.
- Responsible Gambling: Top sites listed on CasinoAlpha must include self-limits, time-outs, and other Responsible Gambling tools.
Deposits & Withdrawals
- Minimum Deposits: We list casinos that take deposits from $5, while those that ask for $20+ get ranked down.
- Minimum Withdrawal: $10+ withdrawals are the standard. If a casino requires a minimum withdrawal of over $30, then we deduct 2 points.
- Max Cashout: Weekly cashout limits under $5,000 are too low, and will eliminate a casino from our list.
- Payout Time: Our listed casinos must offer 24-hour e-wallet payouts and 1-3 day bank transfer withdrawals.
Customer Support
- Live Chat: A good casino offers fast, efficient live chat support.
- 24/7 Support: A worthy casino must have 24/7 live support. If it doesn’t, it affects casino ratings from CasinoAlpha.
- Response Time: Chat response time must be under 10 minutes, and emails must be replied to within 24-48 hours.
- Helpfulness: Support teams must provide real solutions, not copy-pasted responses.
- FAQ Quality: Proper FAQs must outline deposits, withdrawals, and bonus terms.
- Email Support: We verify the relevancy of support responses and resolution time for real problems.
Product Rating
- Game Providers: Casinos that have Yggdrasil, Pragmatic Play, and Evolution Gaming will be ranked higher.
- Slot Selection: 1000+ slots of various themes and features is the minimum.
- Live Dealer Games: Live casino games must include blackjack, baccarat, and roulette with acceptable betting limits between $10 and $40.000.
Casino Reputation
- Licensing: A trustworthy casino must be licensed by MGA, UKGC, or other trustworthy authorities.
- Operational History: We prefer casinos with a clean history of no withheld withdrawals or problems.
- Third-Party Reviews: Expert reviews and player ratings guide our recommendations.
- Gambling Product Range: We prefer casinos with slots, live games and table games.
Why You Should Trust Us
Integrity
Objective reviews. Unbiased ratings. Transparent expert information
Player Control
Empowering gamblers in the fight against addiction: prevention & education resources
Safety
Safety-first online gambling. Casino sites with the latest encryption & security protocols
Independency
Original online casino database. Independent research. Authentic data analysis
Budgeting
Gamble risk-free: Secure fund management guidance for online casino transactions
Progress
Evolving for players: adapting our practices to meet your needs
