Hello Casino logo

Trending Hello Casino Review for 2024

Casino Rating:
8.4/10

Hello Casino review aims to provide you with in-depth information about this top UK casino such as verifying an account, or what games are available. Moreover, read about the Hello Casino bonuses available, and how to always play responsibly.

Hello Casino logo
8.4/10
Visit
Usability
9.0/10.0
Navigating the casino for our Hello Casino review, we concluded that the platform is straightforward and easy to manage. However, there are no available apps for iOS, Android or Desktop.
Deposits & Withdrawals
7.8/10.0
Visa, MasterCard, Skrill, Neteller and PayPal are some of the payment methods available. However, Boku or Pay by Phone are not valid options, while the time for a withdrawal request approval takes 72 hours.
Games
10.0/10.0
The games available are various, 1900+ Slots, 55+ Table Games and 30+ Live Casino games being offered. Some providers are Evolution, NetEnt, Microgaming, Pragmatic Play or Play’n Go.
Bonuses
6.0/10.0
The Hello Casino promotions are mainly offered for first depositing or new players, adding a different bonus provided in a specific day of the week.
Customer Support
9.0/10.0
The customer support team can be reached by email address and live chat with no available option to be reached by phone number. Nevertheless, the representatives are offering correct answers and a fair customer service experience.
Responsible Gambling
8.8/10.0
The Responsible Gaming tools are various, maintaining a safe environment. However, there are no options to access game history, set session or autoplay limits, reverse any withdrawal preferences or view a budget calendar.
Min. deposit £10
Min. Withdrawal £10
Max. cashout £50000
Payout time 3 days
Game types Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Slingo, Progressive, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker
Slot games 1900
Live dealer games 30
Licenses Malta Gaming Authority, UK Gambling Commission
Vip program No
  • Progressive Progressive
  • Sic Bo Sic Bo
  • Craps Craps
  • Slingo Slingo
  • Live Casino Live Casino
  • Blackjack Blackjack
  • Scratch cards Scratch cards
  • Live Baccarat Live Baccarat
  • Video Poker Video Poker
  • Jackpots Jackpots
  • Table games Table games
  • Slots Slots
  • Baccarat Baccarat
  • Live Roulette Live Roulette
  • Keno Keno
  • Live Blackjack Live Blackjack
  • Bingo Bingo
  • Poker Poker
  • Roulette Roulette
Deposit options Skrill Moneybookers, MasterCard, Neteller, Visa, Bank Transfer, Fast Bank TransferRead more
Min deposit £10
Accepted currency GBP
Payout options Skrill Moneybookers, Neteller, Visa, Bank Wire

Hello Casino Review Table of Contents

Hello Casino Bonuses

The present Hello Casino review tells you all about the bonuses available: the first deposit and a daily bonus. Upon the three first deposits you might make, different gains and spins are attributed to your balance.

Read more

Wagering details

The general wagering requirements for Hello Casino promotions are 35 times the promotional funds and 35 the bonus spins gains.

Regarding the bonus finances, different games have a different contribution to wagering requirements as follows:

Game type Percentage
Scratch cards and Keno 100%
Slots Games 100%
Slots examples: 300 Shields, Big Bad Wolf, BloodSuckers 20%
Slots examples: 9 Lions, Da Vinci, Fruit Mania Deluxe 0%
Table Games, Video Poker Games, Jackpot Games (Progressives) 0%
Other Games 0%

For a full list of Slot titles that have 20% or 0% contribution to wagering, visit the Promo Terms page, placed on the website’s lower side.

Promotional funds must be used within 30 days, while bonus spins need to be wagered within 10 days since receiving them.

Also, the highest amount you shall bet from bonus finances is £5. If a bet is higher, any active bonus is forfeited from your account.

Rules

This is not applicable if you make a withdrawal request for real funds you have deposited, without the cancellation of any active bonus.

When a wager is placed, the funds are first taken from real finances balances, then from your bonus finances balance.

If finances from both balances are used, gains will be distributed accordingly between the two balances.

Refusing a bonus that has been offered

On occasions you do not want a bonus that has been attributed to your profile, you might request to reverse it. This shall be done only if no gameplay has been initiated since receiving that bonus.

Bonus spins are offered on specific games that are mentioned in specific bonus terms. Any gains made from spins cannot exceed £50.

All active bonuses will expire after 30 days of account inactivity. Therefore, bonus funds or spins are removed from your balance.

Irregular play

Some actions are considered by the casino promotional abuse and can result in a profile or bonuses funds, or gains being suspended.

Therefore, some of these actions are represented by:

  • When any offer terms are not followed;
  • When there is evidence that several wagers have been made by a user or group of users, wagers that assure gains;
  • Delaying gains by stepping out of extra spins or funds by closing or changing a game, then returning to play to complete the promotion;
  • State game abuse by using bonus funds only to progress through the offer stages, then returning to complete the final stages when bonus finances have been lost, wagered or forfeited;
  • Bets on Table Games by making high bets than returning to a later time in the game when bonuses have been forfeited, lost, wagered, or transferred into real funs balance.

On occasions the casino acknowledges such actions, they shall initiate an account investigation and have the right to view any of your transaction records and logs.

  • Bonus rating

    100% UP TO £100 + 100 SPINS

    More details

    Bonus spins will be credited at a rate of 20 bonus spins per day over five days, triggered on your first deposit

    Should you claim this bonus?

    This Hello Casino bonus gets our “Recommended” rating, mainly due to the low max cashout of only £50. This value limits the potential winnings if you decide to deposit amounts close to the maximum £100. Overall, it is still a compelling offer for slot fans who enjoy using their free spins on Gonzo’s Quest or Starburst. The wager is 35x, which is fairly standard and achievable by most players. 

    New Players only. One bonus offer per player. Minimum deposit of £10. Max bonus bet £5. This offer gives you a 100% match bonus up to £100 and 100 bonus spins. Bonus spins are valid on the following game(s) only: Gonzo’s Quest or Starburst. Bonus spins to be credited at a rate of 20 bonus spins per day over five days, triggered on your first deposit. Bonus spins winnings credited in the form of bonus funds and capped at £50. Bonus funds must be used within 30 days and bonus spins within 10 days, otherwise any unused shall be removed. Bonus funds are separate to Cash funds and are subject to 35x wagering on the value of the bonus funds and your cash deposit(s). Affordability checks apply - T&C Apply, 18+
  • Bonus Email

    Only by email

    9.5 / 10
    Alpha Rating

    Get 100 Free Spins No Deposit

    This offer can only be claimed by subscribing.

    We keep your email private. It's only used to send promotions. Subscribing means you agree to receive them.

Overview

Slots Slots Hello Casino
Live casino Live casino Hello Casino
Fast withdrawal Fast withdrawal Hello Casino
VIP program VIP program Hello Casino
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
hellocasino.com
Online since:
2014
Address:
85 St John Street, Valletta, VLT1165, Malta

Malta Gaming Authority:
MGA/B2C/370/2017
UK Gambling Commission:
052894-R-329546-004

Hello Casino review also brings a summary of this British platform. The casino was launched in 2014.

The developing company, White Hat Gaming operates around 5 offices throughout the world, with more than 500 employees.

It is registered as a Maltese company and owns two of the most well-established gaming licenses, of which we give you the necessary details.

Registration process

Reach the platform and push the blue sign-up button, placed by the right upper corner if you want to make an account.

From here, follow these steps to register:

  1. Write your full name and birthday, then select a gender, country and language you want to be displayed and used;
  2. Enter your email, phone number and postal code to find your address;
  3. Choose a username, password and tick the box to confirm you are not an underage user.

Inactive accounts

When you register 12 consecutive months of no activity on your account, you will receive an email about the account’s status.

There are 30 days for you to regain activity, otherwise, a fee of £5 will be charged from your balance. If the balance is less than £5, the whole amount will be taken.

This fee is deducted until the balance reaches £0 and an email will be sent to you every month.

After there is the balance amount is zero, the casino has the right to permanently close your account.

We also created a profile and the timeframe to reserve is for about a couple of minutes if you already know what username and password to set up.

Verification checks

To have your account verified, you need to submit one of the following documents to make proof of your identity, age, address, income, and payment method:

  • Driving license – both sides;
  • Passport;
  • Utility bill – not older than 3 months;
  • Bank statement – not older than 3 months.

The documents must reflect your name, address, and the date they were issued. Also, they must be clear with all four corners visible.

To upload documents, head over to Account, then My Details and to upload it should be the first option, written in blue.

User experience

To create a better user perspective for the present Hello Casino review, we navigated the platform using various devices, internet connections and browsers.

Device Internet Browser
Lenovo ThinkPad E15 WIFI Google Chrome
iPhone 12 Pro Max 4G Safari
Samsung Galaxy Tab S6 3G Mozilla Firefox

Desktop

When you enter the platform, find the logo in the middle top side. To its left is the three lines menu, while to its right are placed the deposit and Account option.

Under the sliding banner, you might view the game titles and categories available. Also, the next categories are placed by the Providers and a search bar.

By the right lower corner, you shall enter the notification centre, while to the opposite corner is placed the chat icon.

By pushing the three-line menu button, sections such as Responsible gambling, Account, Games or Hello Casino promotions will appear.

Mobile

When you switch to your smartphone, notice how the platform is configured the same way as for a desktop browser.

However, the deposit button, the search bar and the list of your preferred games are placed on the lower side.

The main theme is a darker one with blue or grey details and buttons. Regardless, when opening the chatbox, it will go full screen.

No matter the type of smartphone you intend to play on, the only option to access the casino is through a browser.

Hello Casino Games

To add to our Hello Casino review, we included the game titles and categories available to play.

You might enter a game without having an account verified, but there might be some limits imposed.

Game type Title Game Provider Minimum bet Maximum bet
Slots Aurora Beast Hunter Just For The Win Studios £0.10 £50
Table games Vegas Single Deck Blackjack Switch Studios £1 £200
Live Roulette Lightning Roulette Evolution £0.20 £10000
Live Baccarat Baccarat Squeeze Evolution £1 £15000
Live Blackjack Infinite Blackjack Evolution £1 £1000

Slots

Over 1900 Slot games are available such as Coils of Cash, Aloha! Cluster Pays, Sword of Khans, Starburst Xxxtreme and Sakura Fortune.

We will present some of the most popular titles that we have identified from the categories in the lobby.

Category Titles
Slots Book of Dead, Starburst, Gonzo’s Quest
Jackpots Eye of Horus, African Legends, Immortal Romance Mega Moolah
Drops & Wins Wolf Gold, Big Bass Bonanza, Wild West Gold
Must Go Jackpots Forever 7’s, Gonzo’s Quest Megaways, 777 Strike
Megaways Gold Megaways, Great Rhino Megaways, Fruit Shop Megaways

We have not included the “Classic Slots” category which will be visible to you in the lobby because a glitch makes Table Games and Live Casino gameshows. Therefore, you will not get classic fruit slot games as you’d expect.

Jackpot wins will be delivered to you in 30 days if they exceed £250000.

Table games

55+ games are to be played, including European Blackjack Gold, 3D Blackjack, 3D Baccarat, Roulette Advanced and Roulette x2.

Besides the classic card games and the Roulette options that are a must-have for a good UK casino, you have the option to play other miscellaneous games such as:

  • Baccarat First Person;
  • Mega Ball 100 First Person;
  • DJ Wild Stud Poker.

Sometimes, the list with game thumbnails may glitch. However, if you know exactly what you want to play, then you can search the title in the search bar.

Live Roulette

Title Minimum bet Maximum bet
Speed Roulette 1 £0.1 £5000
Mega Roulette £0.1 £5000
Roulette 10 – Ruby £0.1 £5000

Live Roulette, Roulette Lobby or Hindi Roulette are part of 5 lobbies from the Live Roulette category.

Some classic Roulette games, based strictly on AI RNG, without a live dealer, may appear here. You can identify the proper games if the thumbnail has a person next to the Roulette Table.

Live Blackjack

Title Minimum bet Maximum bet
Blackjack 1 – Azure £5 £1000
ONE Blackjack £1 £5000
Blackjack 16 £50 £5000
Blackjack 9 – Azure £50 £5000

Over 20 games are open at all times since Live Casino games run 24/7.

Live Baccarat

Pragmatic Play and Evolution Gaming are also providing the two Live Baccarat lobbies, the Live Baccarat and Baccarat Lobby.

Game providers

NetEnt
NetEnt
Play'n Go
Play'n Go
Microgaming
Microgaming
IGT
IGT
Evolution Gaming
Evolution Gaming
Bally
Bally
Barcrest
Barcrest
Blueprint Gaming
Blueprint Gaming
CoreGaming
CoreGaming
Endemol Studios
Endemol Studios
Eyecon
Eyecon
FELT
FELT
High 5 Games
High 5 Games
Inspired Gaming Group
Inspired Gaming Group
Leander Games
Leander Games
Lightning Box Games
Lightning Box Games
Magic Dreams
Magic Dreams
Merkur Gaming
Merkur Gaming
Nolimit City
Nolimit City
NYX
NYX
Oryx Gaming
Oryx Gaming
Playson
Playson
Pragmatic Play
Pragmatic Play
Push Gaming
Push Gaming
Rabcat
Rabcat
Realistic Games
Realistic Games
Red Tiger Gaming
Red Tiger Gaming
Relax Gaming
Relax Gaming
Thunderkick
Thunderkick
Wazdan
Wazdan
WMS Gaming
WMS Gaming
Big Time Gaming
Big Time Gaming
GreenTube
GreenTube
Foxium
Foxium
Iron Dog
Iron Dog
Tom Horn Gaming
Tom Horn Gaming
Side City Studios
Side City Studios
Bla Bla Bla Studios
Bla Bla Bla Studios
Storm Gaming
Storm Gaming
Fantasma Games
Fantasma Games
Just For the Win
Just For the Win
Touchstone Gaming
Touchstone Gaming
MetaGU
MetaGU
PearFiction Studios
PearFiction Studios
Probability Jones
Probability Jones
Old Skool Studios
Old Skool Studios
Seven Deuce Gaming
Seven Deuce Gaming
Triple Edge Studios
Triple Edge Studios
Mutuel Play
Mutuel Play
Reel Time Gaming
Reel Time Gaming
Crazy Tooth Studio
Crazy Tooth Studio
Chance Interactive
Chance Interactive
Fortune Factory
Fortune Factory
Slingshot
Slingshot
Slingo Originals
Slingo Originals
Gameburger
Gameburger
STHLM Gaming
STHLM Gaming
Northernlights
Northernlights
Neon Valley Studios
Neon Valley Studios
All41 Studios
All41 Studios
MaxWin Gaming
MaxWin Gaming
Golden Rock Studios
Golden Rock Studios
Alchemy Gaming
Alchemy Gaming
Bulletproof Gaming
Bulletproof Gaming
BB Games
BB Games
D-tech Gaming
D-tech Gaming
Hacksaw Gaming
Hacksaw Gaming
Kalamba
Kalamba
Live5 Gaming
Live5 Gaming
Pulse 8
Pulse 8
Revolver
Revolver
Snowborn
Snowborn
Stormcraft
Stormcraft
Swintt
Swintt
ReelPlay
ReelPlay
Switch Studios
Switch Studios
Silverback Games
Silverback Games
Spin Play
Spin Play
Half Pixel
Half Pixel
Gold Coin Studios
Gold Coin Studios
Neko
Neko
Design Works Gaming
Design Works Gaming
Spearhead
Spearhead
Gong Gaming Technology
Gong Gaming Technology
Scientific Games
Scientific Games
Shuffle Master
Shuffle Master
NetGaming
NetGaming
Aurum Signature Studios
Aurum Signature Studios
Show more

Hello Casino vs. Market Standards

Min. deposit

Industry standard: GBP 10

£10
Min. withdrawal

Industry standard: GBP 10

£10
Max. cashout

Industry standard: GBP 100,000

£50000
Payout Time

Industry standard: 2 days

3 days
Register time

Industry standard: 2 Mins

2 mins
KYC Time

Industry standard: 2 days

2 days
Slot games

Industry standard: 500

1900
Bonus

Industry standard: 100% up to GBP 200

bonus
New Players only. One bonus offer per player. Minimum deposit of £10. Max bonus bet £5. This offer gives you a 100% match bonus up to £100 and 100 bonus spins. Bonus spins are valid on the following game(s) only: Gonzo’s Quest or Starburst. Bonus spins to be credited at a rate of 20 bonus spins per day over five days, triggered on your first deposit. Bonus spins winnings credited in the form of bonus funds and capped at £50. Bonus funds must be used within 30 days and bonus spins within 10 days, otherwise any unused shall be removed. Bonus funds are separate to Cash funds and are subject to 35x wagering on the value of the bonus funds and your cash deposit(s). Affordability checks apply - T&C Apply, 18+
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
Hello Casino

Hello Casino

4.2/5
£10£10£500003 days2 mins2 days1900100% up to £ 100
PokerStars Casino

PokerStars Casino

4.8/5
£10£10£10000001 day1 min1 day1100100% up to £ 200
888 Casino

888 Casino

4.5/5
£10£10£300001-2 days1 min1 day1000200% up to £ 550
TradaCasino

TradaCasino

4.4/5
£10£10£7000+3 days2 mins1 day900200% up to £ 40
Pink Casino

Pink Casino

4.4/5
£10£10£10000001 day2 mins2-3 days800100% up to £ 150
Megacasino

Megacasino

4.4/5
£10£20£10000001 day2 mins1 day2600200% up to £ 50
Lucky VIP Casino

Lucky VIP Casino

4.6/5
£10£10£10000001 day2 mins1 day300100% up to £ 100
Jazzy Spins Casino

Jazzy Spins Casino

4.1/5
£5£10No limit2 days1 min1 day96110% up to £ 50
Load more

Hello Casino Review - Payment Methods

To qualify for Hello Casino promotions by placing a deposit that cannot be less than £10.

You can do that using methods such as Visa, MasterCard, PayPal, Trustly, Skrill, Neteller, Bank Transfer or Neosurf transactions.

This might be done from the right upper corner, by pushing the green coloured Deposit button or from in-game, by pressing the Cashier option.

Withdrawals on Hello Casino

Next to this section, find the Withdraw page.

The lowest amount to withdraw is £10, while the highest goes up to £12500 per week.

Additionally, from Account, you shall view any Pending or Accepted Withdrawals. One withdrawal request can take 3 working days to be approved.

Other site tabs and pages that regard payments

To view the current balance of real or bonus finances, look next to the deposit button, which can also be seen from Account, under Account Details.

Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal time
Maestro £10 No limit N/A N/A 72h
MasterCard £10 No limit N/A N/A 72h
Neosurf £10 No limit N/A N/A 72h
Neteller £10 No limit £10 £50000 72h
PayPal £10 No limit N/A N/A 72h
Paysafecard £10 No limit N/A N/A 72h
Skrill Moneybookers £10 No limit £10 £50000 72h
Trustly £10 No limit N/A N/A 72h
Visa £10 No limit £10 £50000 72h
Bank Transfer £10 No limit N/A N/A 72h
Fast Bank Transfer £10 No limit N/A N/A 72h
CashtoCode £10 No limit N/A N/A 72h
Bank Wire £10 No limit N/A £10 72h
Show more

Loyalty

The Loyalty Program is part of Hello Casino bonuses available.

There are 500 points offered upon making the first deposit.

At every £10 wagered on a game, a number of points are attributed to your account, depending on the game type.

Gaining points on this casino

Game type Points
Roulette 0.25
Blackjack 0.5
Video Poker and Video Poker Sidebet 1
Scratch cards 2
Slots 2

You might start redeeming the Loyalty points once you have accumulated at least 1000 points, as 1000 points are the equivalent of £5.

To view how many points you have, go to Account Details. To redeem them, enter the Loyalty section under the Promotions page.

The highest number of points to redeem in one day is 10000, equal to £50, while the lowest is 1000 equal to £5.

These funds will be transferred as promotional funds and are subject to wagering requirements of 35 times.

Related casinos

Hello Casino Support

Phone:
No phone available
Email:
support@hellocasino.com
Live chat:
Yes, 24/7

Customer support shall be reached through the email address and live chat, operating 24/7, with an under a minute waiting time in queue for any chat.

To contact them, view the email address on this page or head over to the platform’s main menu, then select Support.

The chat can be opened from the turquoise box placed by the lower-left corner. However, there is no FAQ section for faster answers.

On occasions you have queries about Hello Casino promotions, accounts, or financial transactions, also rely on the Terms and Conditions page.

To provide a proper perspective to our Hello Casino review, we contacted support via live chat and we can advise that the agents provided a good customer support experience.

Responsible gambling

The Responsible Gambling section can be found in three places.

By accessing the main menu, from under Account or from the platform’s lower side.

The tools available represent an important aspect of this Hello Casino review as we understand the importance of a safe gambling environment and the prevention of impulsive gaming behaviour.

The Responsible Gaming tools are as follows:

  • Deposit limits – Select 24 hours, 7 days, up to 28 days limit on how much to deposit;
  • Reality check – Receive a notification after an amount of time spend in a session from 2 hours until to 19 hours;
  • Account closure – Close your profile for an undetermined period by contacting customer service;
  • Take a break – Temporarily close your account for a period of 24 hours up to 6 weeks, from the responsible section;
  • Financial activity monitor – Head over to Account, then to Account History to view the transactions made in a period selected by you;
  • Self-exclusion – Temporarily suspend your profile from 6 months, but not more than 5 years;
  • Advice regarding this problem – Casino’s advice on how to maintain gambling safe with no impulsiveness;
  • Self-assessment – Take a test that can help you recognise any harmful behaviour regarding gambling;
  • Useful links – Specialised organisations that can offer help such as BeGambleAware, GamCare, Gamblers Anonymous, Gamblers Anonymous International Service Office or GamBlock;
  • Minor-restrictive tools – Prevent underage gambling through the use of Net Nanny, Cybersitter or Better Internet for Kids.

To block any messages about Hello Casino bonuses from being sent to you, head over to My Details, under Account and discard any selected option.

Self-exclusion will close a profile without the option to reopen it until the determined period has ended.

This can be done by contacting customer service, as they will also make efforts to block any attempt of reopening or creating a new account.

Self-exclusion might be done also from the responsible section, by following the hyperlinks inserted in this section.

Hello Casino Review - Pros and Cons

Pros
  • Straightforward and manageable platform;
  • Customer support via live chat and email address;
  • 24/7 available customer service;
  • Loyalty programme for British users;
  • Multiple game providers;
  • A high number of Slot game titles;
  • Various Responsible Gaming tools.
Cons
  • Low number of Hello Casino bonuses;
  • No iOS, Android or Desktop app to install;
  • No phone number to contact support;
  • Extensive withdrawal request approval time.

How we review

   
Reviewer
Reviewer
Casinoalpha rating 8.4 / 10
Test duration 9 Hours
Review Duration 65 Hours
Deposit Methods Checked Yes
Withdrawal Methods Checked Yes
Slots Tested Yes
Live Games Tested Yes
Published Date Sep 2021
Updated Date Feb 2024
Anca Iamandi
AuthorAnca IamandiSenior Author & Editor at CasinoAlpha

Anca's analytic skills developed in Generative Linguistics allow her to bring you clear and concise gambling-related content. Her texts will help you understand casinos, bonuses, fees, and rules and forget about all the gambling myths that pull you down. She's a strong advocate of safe gambling.

Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at CasinoAlpha

Adina’s analytical way of thinking is what gamblers need to understand the casino market. With her expertise in this niche combined with her studies in linguistic typology and hermeneutics, you will get the essential help to make informed financial decisions. Let her be your reliable guide!

Play responsible! Visit Hello Casino

Hello Casino Player Reviews

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