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Overview of Neosurf
| Parent Company | Moorwand Ltd |
| Type | Voucher, E-wallet |
| Availability | United Kingdom, France, Netherlands, Romania |
| Deposit Processing Time | Instant |
| Withdrawal Processing Time | 24 hours |
| Fees | Zero |
| Security Features | FCA-licensed, Data Encryption, Safeguarding, Insolvency Protection |
| Mobile Compatibility | Yes; Available on Android and iOS |
| Customer Support | Contact Form |
| Accepted at Casinos | 40+ |
| Additional Features | Neocash Mastercard |
Neosurf Limits, Fees & Payout Time
Neosurf facilitates free online casino deposits and withdrawals. While you can pay £10-£100 using the prepaid voucher, most sale outlets in the UK sell starting from £15. If you’re using the e-wallet version (myNeosurf), you can make larger deposits and even cash out using the same option. Most online casinos that accept Neosurf process withdrawals within 24 hours at no fee.
Unfortunately, a study by Adina Minculescu found that 48% of Neosurf casinos say they offer same-day withdrawals, but actually take more than three days to pay out. CasinoAlpha looks out for these casinos and warns players when needed.
“Last month, I had my own bad experience with casino payments. As always, I read the terms and conditions before signing up. One rule said players must use the same payment method for deposits and withdrawals. If that wasn’t possible, an alternative option would be used.”, confess Adina Minculescu, our specialised reviewer and author of this page.
“What they didn’t clearly say was that players don’t get to choose this alternative. The casino picks it for you, and of course, they prefer slow methods like bank transfers. That’s exactly what happened to me and I had to wait for 5 days to get my £30 withdrawal.”
Experiences like this show why unbiased casino experts like CasinoAlpha are so important. Our team doesn’t just test and rate Neosurf UK casinos; they also call out any unfair rules or sneaky tricks that casinos try to hide.
As our CEO and expert reviewer, Tudor Turiceanu, says: “If you can’t find out how long a withdrawal takes before even opening a casino account, that’s a red flag.”
Potential Problems When Using Neosurf
Although Neosurf has put measures in place to ensure smooth and safe transactions, there are a few potential hiccups when using the payment method. We have highlighted three below and provided a way around them.
- Scams around Neosurf refunds: If you mistakenly bought a Neosurf voucher or you simply changed your mind, you can get a refund, but only through the official website. Plenty of impersonators (copies of the Neosurf website) will steal your code the moment you share it with them. To be safe, open a myNeosurf account, transfer your voucher balance to this account and then withdraw to the bank account linked to your myNeosurf wallet.
- Unavailable for withdrawals: While Neosurf’s e-wallet version (myNeosurf) allows online casino withdrawals, over 48% UK slot sites don’t have it in the cashout section. You can check whether your preferred site allows you to withdraw via Neosurf. Even then, most of them lie. I’ve played at five casinos (so far) which say they have Neosurf withdrawals, only to be forced to bank transfers later. My advice is you stick to the sites recommended at Casinoalpha because our experts have verified that Neosurf casshouts are indeed available.
- Slow customer support: The payment service provider has only one official customer support option on the website – contact form – which takes up to 24 hours to get a response. To avoid the long wait, check the FAQs page for quick self-help options. I mistakenly entered the wrong casino deposit amount, sending £100 instead of £10. I contacted Neosurf immediately, but it took two days to get a reply, by which time the casino had already accepted and locked in the funds. This was inconveniencing, but we do it so you don’t have to. For issues related to casino payments, contact the casino’s live support instead because it’s usually faster.
How To Deposit & How To Withdraw
Neosurf was initially a deposit-only casino payment method. This changed when they introduced myNeosurf, an e-wallet that allows you to cash out your online casino winnings. We deposited £20 using both services (the voucher and the e-wallet), observing their speed and ease of use. After all assessments, we formulated a quick way to make Neosurf casino deposits and withdrawals.
How to Make a Neosurf Deposit Casino Payment
- Buy a prepaid Neosurf voucher online or from an authorised physical sale outlet in the UK. Most resellers have £15-£100 vouchers.
- Head to the casino’s deposit section, choose Neosurf and enter the deposit amount. Make sure your voucher can cover the transaction. There are no fees so you can spend the entire voucher balance at a go.
- Enter your PIN code as displayed on your voucher. It’s a 10-digit unique number only known to you. Even the seller doesn’t know your PIN code.
- Neosurf will process the transaction instantly and add the balance to your casino account.
“The moment you share your PIN, the money is gone. Neosurf transactions are irreversible, making refund scams a major risk.”, Adina Minculescu warns.
myNeosurf offers an alternative deposit process without the need to buy vouchers from external sources. Once you set up your account, link it to your bank account or debit card and transfer money to this wallet.
On this wallet, Neosurf gives you a unique PIN code to use every time you want to make a casino deposit. You can recharge your myNeosurf account via bank transfer or multiple Neosurf vouchers (bought online or physically). You can also check your voucher balances from your myNeosurf account.
How to Make a Quick Withdrawal With Neosurf
You need a myNeosurf account to make a casino withdrawal. If you do, follow these steps to get your money in less than 48 hours:
- From the casino’s withdrawal section, pick Neosurf as your cashout option.
- Enter the withdrawal amount, paying close attention to your account balance and limit. Note that Neosurf has no withdrawal limits, so you can cash out as much as the casino allows.
- Provide the email address you used to open a myNeosurf account.
- The operator will process your request and release your money. The best Neosurf online casinos complete this process in 1-2 days.
How to Find The Best Casinos That Accept Neosurf | How to Choose
Our experts know that casinos will say one thing and then do another, and almost always, it’s unfavourable to players. That’s why we help you choose the best online casinos with Neosurf, by not only comparing the best brands but also showing you the key aspects to consider.
- Security: Check the casino’s security features beyond a UKGC license. These include data encryption, privacy policies, and responsible gambling resources (deposit limits, reality checks & self-exclusion). “A secure casino doesn’t just protect your money, it protects your identity and peace of mind too“, says Tudor Turiceanu.
- Payouts & Payout Time: Not all Neosurf online casino sites allow you to cash out via this payment method. For those that do, make sure they process withdrawals fast, preferably within the same day. If your casino doesn’t support Neosurf withdrawals, expect delays while setting up an alternative payout method because every banking option you add must be verified.
- Payment Limits: If you prefer minimum deposit casinos in the UK, choose a Neosurf casino site that allows exactly that. Most sites have a £10 minimum deposit, but there may be a catch as Adina Minculescu warns: “Casinos use low minimum deposits to hide unfair bonuses, unclear T&Cs and slow payouts”. Don’t fall for it and check what CasinoAlpha experts think first.
- Transaction Fees: Check whether the casino has deposit or withdrawal fees. We recommend brands with zero transaction charges. A casino should be upfront about its transaction fees. If you must contact customer support to find this information, that’s a bad sign.
- Bonus Offers: Don’t just look at the size or number of available offers. Confirm that Neosurf deposits qualify and that the bonuses are valuable. As rare as it may be, you may not claim match bonuses in some casinos if you deposit using Neosurf. For example, in Betway’s £50 match bonus, only debit card deposits qualify. That means if you deposit using Neosurf or any other option apart from these, you don’t get the promo.
Best Neosurf Casino Bonus Codes
| Bonus Type | Description | Where to Find |
|---|---|---|
| Welcome Bonuses | New player offers consisting of match bonuses and free spins. You unlock them through the first few Neosurf casino deposits. | UK Welcome Bonuses For 2025 |
| No Deposit Bonuses | A type of online casino bonus that doesn’t require any initial investment. You open an account and claim the offer. | New No Deposit Bonus UK |
| Free Spins | Free slot rounds on selected games. Top Neosurf casinos in the UK offer free spins on Starburst and other popular games like Big Bass Bonanza. | Best UK Free Spins |
| Cashback | Refund of a portion of losses suffered over a promotional period. Most Neosurf deposit casino sites offer 10%-50% cashback offers. | Top Casino Cashback Bonuses 2025 |
| No Wagering Bonuses | A Neosurf casino bonus where you can cash out any winnings earned without spending them on the casino site. | UK No Wagering Casino Bonuses |
When using Neosurf, the best offers are welcome bonuses because Neosurf has a high maximum deposit of £100. Depositing larger amounts means you get more bonus money.
Unfortunately, casinos like Betway won’t give match bonuses on Neosurf deposits.
We also recommend no wagering bonuses because you can instantly withdraw resulting wins without using them on the platform. However, our bonus and casino analysis expert, Adina Minculescu, advises that you “Prioritise no-wagering free spins and cash bonuses with few game restrictions. Otherwise, you’ll be stuck with low-payout games that will exhaust the bonus before any significant win.”
Best Neosurf Casino UK Sites
| Rank | Casino Name | Welcome Offer | Min. Deposit | Max. Cast Out | Pay Out Time | Our Rating |
|---|---|---|---|---|---|---|
| 1 |  Casinomite | 100% UP TO £100 | £10 | £100000 | 1 day | |
| 2 |  Las Vegas Casino | 100% UP TO £200 + 30 FREE SPINS | £10 | £100000 | 1-2 days | |
| 3 |  Casino Kings | DEPOSIT £10 AND GET 40 FREE SPINS | £10 | £100000 | 1-2 days | |
| 4 |  Monster Casino | DEPOSIT £20 AND GET 50 FREE SPINS | £10 | £100000 | 1-2 days | |
| 5 |  SlotSite.com Casino | 20 No Deposit Free Spins | £10 | £6000 | +3 days | |
| 6 |  21 Casino | 121% UP TO £100 | £10 | £20000 | 1-2 days | |
| 7 |  PokerStars Casino | 300% UP TO £30 | £10 | £100000 | 1 day | |
| 8 | SlotSite.com Casino | 100% UP TO £200 + 40 FREE SPINS | £10 | £6000 | +3 days | |
| 9 |  William Hill Casino | DEPOSIT £10 AND GET 200 FREE SPINS | £5 | £100000 | 2-3 days | |
| 10 |  Casimpo Casino | DEPOSIT £10 AND GET 50 FREE SPINS | £10 | £100000 | 3 days |
Recommended New Neosurf Casinos – 2025
As our team tests new UK online casinos, they identify fast payout brands that accept Neosurf. Below are the top 3 options:
- HotWins Casino – Recommended for high-roller rewards in the VIP program
- Betarno Casino – Recommended for same-day payouts
- Slot Lux Casino – Recommended for £2.5 minimum withdrawal.
How We Rate Neosurf Casinos UK
Legit & Fairness
We assess a UK online casino’s legitimacy by examining its transparency in terms and conditions, bonus rules, and responsible gaming tools. The casino sites’s T&Cs account for 40% of our rating, focusing on fair and clear rules. Bonus terms also weigh 40%, ensuring the promotional offers are reasonable. The remaining 20% evaluates responsible gaming measures, promoting safe gambling environments.
| Caracteristics | Rating pecentage |
|---|---|
| Casino T&C | |
| Bonus T&C | |
| Responsible Gaming |
Payment Methods
Our payment methods rating is based on four factors. The minimum deposit threshold carries 40%, rewarding casinos with low deposit limits. Payout speed accounts for 30%, prioritizing fast withdrawals. Maximum cashout limits contribute 20%, ensuring fair withdrawal caps. Minimum withdrawal requirements make up the final 10%, evaluating the ease of cashing out.
| Caracteristics | Rating pecentage |
|---|---|
| Min. Deposit | |
| Min. Withdrawal | |
| Max. Cashout | |
| Payout Time |
Customer Support
We assess the customer support feature by testing its availability and responsiveness. Live chat and 24/7 access account for 20% each, while another 20% evaluates the support agents' response times. The helpfulness and professionalism of the staff also contribute 20%. The FAQ section and email responsiveness contribute 10% each to the final support rating.
| Caracteristics | Rating pecentage |
|---|---|
| Live Chat | |
| Live Chat 24/7 | |
| Response Time | |
| Helpful Chat | |
| FAQ | |
Product Rating
Our product rating is based on three factors: game providers, slot games, and live dealer games. Game variety from at least 10 top game providers in the United Kingdom contributes 30%. Slot games, making up 40%, require a selection of over 500 titles. Live dealer games account for 30%, focusing on the quality and variety of at least 15 live dealer games.
| Caracteristics | Rating pecentage |
|---|---|
| Game Providers | |
| Slot Games | |
| Live Dealer Games |
Casino Reputation
The UK online casino’s reputation is evaluated primarily through its licensing (40%), with an active UKGC licence being a must to ensure compliance with strict regulatory standards. Third-party reviews from reputable sources contribute 30%, reflecting user trust. The UK casino site's operational history adds 20%, highlighting its reliability. Gambling product variety, including poker and sports betting, accounts for the final 10%.
| Caracteristics | Rating pecentage |
|---|---|
| Licence | |
| Online Since | |
| Third-Party Reviews | |
| Gambling Products |
Best Alternatives for Neosurf
| Feature | Neosurf | Pay By Phone | Paysafecard | PayPal | Sofort |
|---|---|---|---|---|---|
| Type | Prepaid Voucher | Direct carrier billing | Prepaid Voucher | E-wallet | Bank Transfer |
| Deposit Time | Instant | Instant | Instant | Instant | Instant |
| Withdrawal Time | 1-2 days | Not Available | 1-2 days | Within 24 hours | 1-2 days |
| Fees | None | None | None | None | Only bank fees apply |
| Security Features | Transaction monitoring, Voucher-based payments | Mobile-base payments; no sharing banking info | Voucher-based payments | Buyer Protection | 2FA through TAN authentication, Buyer protection, TLS encryption |
| Mobile App | Yes | No | Yes | Yes | No |
| Accepted by No. of Casinos | 43 | 75 | 202 | 258 | 7 |
| Special Features | myNeosurf (e-wallet version) | Spending Limits for Safer Gambling | myPaysafe (e-wallet version) | Buyer & Seller Protection | One-Time Card (Pay incognito) |
Neosurf vs. Pay by Phone
Quick Comparison:
- Best for Bonuses: Neosurf
- Easiest to Use: Pay by Phone
- No Fees/Lowest Fees: Neosurf
- Lowest Minimum Deposit: Neosurf
We’ve compared two popular payment methods in the UK—voucher-based Neosurf and mobile-friendly Pay by Phone—to see which one truly stands out. If you’re after more bonuses, low minimum deposits, and zero fees, Neosurf is the clear winner.
If you intend to deposit larger amounts (up to £100), choose Neosurf. Pay By Phone is limited to £10 and £30 in most casinos.
While Pay by Phone excels in convenience and usability, it doesn’t quite measure up to Neosurf in other areas. First, Pay By Phone is not available for withdrawals. Second, more online casinos accept Neosurf than Pay by Phone. However, both options help control spending with beginner-friendly deposit limits: £30 for Pay by Phone and £100 for Neosurf.
I tested both options at Casinomite and Las Vegas Casino. Deposits were uncomplicated and instant. However, Pay by Phone was not available for withdrawals in any of the two. I used Neosurf, and the £50 withdrawal was processed within 2 days.
Pros and Cons of Neosurf Casinos 2025
Pros:
- Instant & easy deposits
- No charges on casino transactions with Neosurf
- Safe and anonymous payments via the Neosurf prepaid voucher
- Withdrawals are possible via myNeosurf
- Bonus offers claimable via Neosurf deposits.
Cons:
- No online casino Neosurf withdrawals on most sites
- Deposits are limited to £100 per transaction
- No specific Neosurf casino bonus codes are available
- Many scams around Neosurf refunds.
Final Verdict: Should You Join Neosurf Casinos?
We tested Neosurf’s security features, transaction speeds and accessibility in the UK. Based on the findings, we recommend online casinos with this payment method. You get instant deposits, free payments and same-day withdrawals. You also get various Neosurf Casino UK offers, such as welcome packages, free spins and low-wagering deals. Our experts have listed the top options for maximum bonus value.
