MrQ Casino Review & Promo codes

Registration process

An effortless registration process proves customer care. Luckily, at MrQ, the whole signing-up won’t even take you 2 minutes. To make it even easier, we showcase each step of it:

1. Type in your preferred username and e-mail address and enter a strong password;
2. Make sure your password has an uppercase letter in it;
3. Enter your full name and birthday, then type in your phone number.
4. It’s helpful to verify your number at this stage;
5. Then, start typing your postal code and select your address from the drop-down; should it not appear, opt to enter it manually;
6. Finally, enter your MrQ promo codes if you have any;
7. Read the Terms and tick the appropriate box if you agree to them;
8. Now it would help if you read the Responsible Gambling policy;
9. Finally, tick the box to receive promotional communication, and you’ll be good to go.

Verify your account

When UK players add a payment card, their casino account is verified automatically. However, in some instances, the electronic verification cannot go through, and you’ll receive an e-mail asking you to provide several documents:

• A colour photo of your ID (a valid driving license or passport will be fine);
• A photo of a utility bill or bank statement, no older than 3 months, on which your name and address are specified.

You’ll be informed by e-mail what documents are required from you, but in general, it’s best to send them both in one go. Thus, the Verification Team can unlock all your account features faster.

Account suspended?

When you enter the wrong username & password combination five times in a row, your account is suspended for 15 minutes. If this happens, don’t worry. You will be able to try again after this period.

However, if you can’t seem to get it right the second time, it might be best to contact Support to assist you with recovering your account.

User experience

Given most UK players are on-the-go players, we analyze each platform with mobile useability in mind. Our review process entails discerning the differences between each interface the casino is available on, to ensure mobile users’ experience is up to par.

For the assessment of MrQ, we have used the following devices, browsers and Internet connections:

Desktop

The computer interface does the job all right with swift navigation. Still, some minor problems hinder a user’s experience.

For example, a change in design is noticeable when you log in. There doesn’t seem to be a footer on the logged-in version of the site. Thus, to find out specific details about the casino, like the company that manages it, you will need to search the site a bit.

Frankly, when you’re logged out, the whole layout seems more user-friendly. The homepage is better organized and looks a lot better on a white background. When you log in, the background gets blue all over, and it’s a tedious tone of blue.

User experience strong points

The neat arrangement of the games on relevant categories and a useful search bar sweep the all-blue inconvenience under the carpet. Moreover, the complete FAQ section is a certain enhancement to the user experience.

An intuitive manner of configuring Responsible tools is another plus in this regard.

Mobile

Our mobile benchmarks suggest an optimized platform. We have loaded it on our test smartphone and examined it for broken links, asking ourselves if the buttons lead to suitable pages and if the so-called infrastructure of the casino is up to snuff.

Another aspect that’s come under our scrutiny in terms of mobile user experience is the promotions. As you’ll be glad to discover, you can claim and play through your MrQ promo codes, be they spins or bingo tickets, right from your smartphone. Still, UK players don’t receive mobile-exclusive promo codes.

Mobile UX strong points

The games work flawlessly on up-to-date smartphones. Payments are made in a swift and secure manner, and it’s just as easy to add a new payment method from your phone as it is from a computer. Setting up your desired limits on the go is a breeze as well.

While the casino does not provide dedicated smartphone apps, the website is intuitive and fast enough to make them unnecessary.

Responsible gambling

You have a complete arsenal of tools to keep your gameplay within healthy parameters.

Moreover, you are provided with an option to keep track of the time spent in the casino, referred to as the ‘Reality Check.’ You can customize this one too and set a reminder that ranges between 10 minutes to 8 hours.

Another helpful tool is being able to review your past gameplay and financial transactions. Use it periodically to get the pulse of your spending.

In case you develop doubts about your own gambling habits, it will be helpful to take a break. Set it up from a few days to several weeks. When you detect a tendency to chase your losses, a cooldown period works wonders. UK players that have gone overboard, feeling like they’re crossing into addiction-Land, should always opt to self-exclude or close their account.