Queenplay Casino UK Review & Bonus Codes (2023)
Queenplay casino review aims to provide in-depth details and all information needed for you to decide on a suitable session on the Queenplay casino.
We will take you through the user experience, creating an account, rules about Queenplay promo codes and the available tools of responsible gambling.
|Payout time||2 days|
|Game types||Baccarat, Bingo, Blackjack, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Roulette, Scratch cards, Sic Bo, Slots, Table games, Video Poker|
|Live dealer games||100|
|Licenses||Irish Betting License, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission|
|Bonus||100% up to £50|
- Video Poker
- Table games
- Scratch cards
- Sic Bo
- Live Roulette
- Live Blackjack
- Live Casino
- Live Baccarat
Queenplay Casino Review Table of Contents
Queenplay promo codes
Queenplay promo codes are available to all British players in the form of a welcome package, with a general wagering requirement of 35 times the bonus.Read more
As an existent player, you could be offered seasonal promotions, daily bonuses, or Cashback offers.
Generally, the amounts you can deposit towards qualifying for a bonus are £10 or £20, depending on the specific bonus type.
Different games will contribute differently towards the wagering requirements as follows:
- 0% – All Video Poker, Roulette, Quick Play, Blackjack, and Baccarat games, etc;
- 10% – Magic Spinner;
- 50% – NetEnt games, except the 5 Lions Gold, 88 Fortunes, Acorn Pixie, Blazin’ Hot 7’s, Book of Gold and more others;
- 100% – Slots and all other games and Starburst, Twin Spin, Butterfly Staxx, Reel Rush, Fruit Shop, Guns N’ Roses, Dead or Alive.
For the complete list of game titles and their contribution, access the bonus terms found in the website’s lower side under the wagering contribution hyperlink.
If in your balance there are real funds and funds from bonuses, an equal amount will be taken from both types of funds when placing a bet.
This means that 50% of the bet will be from the real funds amount and 50% from the bonus funds amount.
When receiving bonus spins type of Queenplay promo codes, you need to use them within 1 day since receiving them.
Wagering requirements are to be met within 21 days of receiving the active bonus funds.
Any derived funds from bonus spins will be added to your bonus funds amount and have a wagering requirement of 50 times before being allowed to withdraw them.
The bonus spins gains will be attributed to your balance only after the wagering requirements have been fulfilled.
On the occasions when you have gains from bonuses that did not require a deposit, you can withdraw no more than £100, and need to wager them 50 times.
You cannot withdraw more than £200 from derived funds of Daily Bonuses or Cash Back Bonus. Moreover, when placing a bet using only bonus funds, the withdrawal sum cannot be more than £500.
If a bonus code is not entered correctly, the associated bonus cannot be received.
In the interest of fair playing, the following action initiated or done can be considered bonus abuse and forfeited:
- If you place a bet that is more than 15% of the initial amount deposited, when qualified for a bonus;
- When placing bets higher than £4 or £0.50 per line or 15% of the bonus amount before meeting wagering requirements;
- Depositing with Skrill and placing single bets equal or more than £2.50 of the bonus amount before wagering.
Moreover, if you delay gains from spins or bonuses funds by opting out of the promotion, only for later to complete the bonus after the bonus has been wagered is considered bonus abuse.
You might meet the term State Game Abuse, representing the action of using the bonus finances with the sole purpose of making progress through the bonus and prior to the final stages, releasing it, then completing the bonus final stages with real funds bets.
A bonus abuse can also occur when real finances are deposited and then wagered just over one time that value, and before withdrawing, the bonus is cancelled.
The casino might initiate an investigation if they considered an abuse of a bonus that might be taking place by reviewing transactions and logs records registered on your account.
100% Up to £50 + 100 Extra SpinsMore DetailsMin deposit£20Wagering35x B/35x WMax cashout£500/£500Valid only for gamesAloha! Cluster PaysSlot games700Payout time2 days
The casino was developed and published by the AG Communications Limited in the year 2020.
Pros: Android app available, various responsible gambling tools, multiple game providers.
Cons: Slow verification process, no 24/7 customer support.
1st deposit – 100% up to £50 and 100 extra spins on multiple titles;
2nd and 3rd deposit – 50% up to £75.
Keep in mind:
New players only.Min deposit £20.Welcome package splits over 3 deposits, 35x wagering requirement applies to match bonus.Offer valid for 1 week. 100 spins split to 20 spins a day for 5 days. 50x wagering applies to spins - T&C Apply, 18+
- After the first deposit, for 5 days, you will receive extra 20 spins each day on Starburst, Finn and the Swirly Spin, Book of Dead, VIP Black and Aloha! Cluster Pays;
- The bonus must be wagered within 21 days since receiving it;
- For any query, customer support is available via live chat and email;
- The casino has over 1000 game titles;
- On Android and browser, there are the same offers provided.
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- Company name:
- AG Communications Limited
- Registration number:
- Online since:
- 135, High street, Sliema SLM 1549, Malta
- Malta Gaming Authority:
- UK Gambling Commission:
- Irish Betting License:
- Swedish Gambling Authority:
Creating the Queenplay casino review, we have also learned that the platform was first launched in 2020 by AG Communications Limited, part of Aspire Global International.
Starting in 2005 as an iGaming professional, Aspire Global International Ltd currently has over 300 employees, 60+ iGaming brands, 30+ nationalities, all while operating under 14 jurisdictions.
If you intend to claim any Queenplay promo codes, create an account on the platform. There are a total of three steps to follow.
- Firstly, enter your email, then choose a username and a password;
- Secondly, write down your full name, gender, birthday, address and phone number;
- Lastly, from your email inbox, find the link from the casino to confirm your account.
After 12 consecutive months of inactivity, you will be notified by the casino. If you do not retake the activity, the account will get suspended.
From the My Account section, you have the option to change the settings of your account, make use of responsible gambling tools, make transactions and view your Queenplay promo codes.
Access your account window also to send the documents needed for a fully verified account.
To navigate the platform and understand the user experience, we have created an account ourselves. We can advise you that the timeframe of making your account goes around a couple of minutes.
The verification process is important for the casino but for you as a player, as well. It mainly aims to protect the casino from any illicit activity.
In the current situation, the documents you need to send for a fully verified account are a copy of the following:
- Official ID;
- Bank statement;
- Utility bill.
These documents will stand as proof of your identity, address, and payment, and it is recommended that the utility bill and bank statement not older than three months.
If you wonder why you have to prove your address, that is because, on some occasions and only when needed, the casino might contact you by letter.
The documents you submit must be in JPEG, PNG or TIFF format and not more than 20MB size per file. Also, on a single submission, you can upload up to 6 files.
You might send documentation via email, by scanning or taking a photo of the files or via post, by making copies and sending them to their address.
Queenplay user experience
To add to our Queenplay casino review, we navigated the platform using various devices, internet connections and browsers to provide the information that might affect your session.
|Lenovo ThinkPad E15||WIFI||Google Chrome|
|iPhone 12 Pro Max||4G||Safari|
|Samsung Galaxy Tab S6||3G||Mozilla Firefox|
The platform offers an interface dominated by pink and white colours, making it accessible. The casino’s logo is visible on the top middle part of the page.
To its right, find the My Account sections, the funds you currently have, and two buttons, one to deposit and one to contact customer support.
To the left side of the logo, view the game categories, the promotions, and the menu button. If you press it, a list will show up containing the game categories and Queenplay promo codes.
Under these sections, two more familiar categories are present, access to your account and live chat. Beyond them, there is the option to log out.
Inside the menu, you can select other languages for the platform besides English. These are German, Suomi and Norsk.
From the main page, the games are visible and if you are looking for a specific title, find the search bar right above the games.
Keep scrolling and read the casino’s terms, followed by sections like FAQ, Responsible Gaming, Queenplay promo codes policy, making transactions, and many others.
When you switch from a desktop browser to your smartphone, notice that the logo is now on the left side and many sections moved on the menu next to it.
From the menu, you will be able to view your balance and make transactions. Beyond this, the menu remains the same.
When you go back to the main page, deposit by pushing the button placed in the right top corner and underneath, choose the game category.
Then, by scrolling, the games are placed similarly for desktop, only adapted to mobile phones.
The app can be downloaded from Google Play Store, needing a size of 3.2M in storage.
It was last updated on the 26th of July 2021, having over 100 installs. Moreover, for the app to function correctly, download it on a 5.1 or up Android version.
For the Queenplay casino review, we gathered information about the game titles and categories to provide a clear perspective of this aspect.
Additionally, the platform has received a certificate from iTech Labs that ensures the casino’s Random Number Generator indicates statistical randomness.
- At times, the game categories might not show up, only the popular section remaining visible. If this occurs while you navigate the platform, refresh it, and it should appear.
- With a fully verified account, you can also play games in a trial mode to become accommodated and to decide if the titles are suitable for you.
The Slots make a total of over 700 titles, such as Golden Glyph, Ted Megaways, Grand Spinn Superpot, and Starburst.
Table games number goes up to more than 25, such as Classic Roulette, Sapphire Roulette Globa and Vegas Strip Blackjack. However, there are no Baccarat titles in this category.
Norsk, French or American Roulette, including titles like Auto Roulette La Partage and Viva Las Vegas, are part of over 30 games from this section.
The 57+ options come in the form of Blackjack VIP A to Z, Blackjack Silver 1 to 7, and Live Blackjack from A to M.
Between the over 20 games, are worth mentioning Baccarat Control Squeeze, Speed Baccarat B, and Salon Privé Baccarat 1 and 2.
Queenplay Casino vs. Market Standards
Industry standard: GBP 10
Industry standard: GBP 10
Industry standard: GBP 100,000
Industry standard: 2 days
Industry standard: 2 Mins
Industry standard: 2 days
Industry standard: 500
Industry standard: 100% up to GBP 200
|100% up to £50|
|Casino||Rating||Min. deposit||Min. withdrawal||Max. cashout||Payout Time||Register time||KYC Time||Slot games||Bonus|
||£10||£10||£1000000||2 days||2 mins||2 days||700||100% up to £ 50|
||£3||£30||1 000 000||1 day||2 mins||2-3 days||30||200% up to £ 100|
||£10||£10||£1000000||1 day||1 min||1 day||1100||100% up to £ 200|
||£10||£10||£30000||1-2 days||1 min||1 day||1000||200% up to £ 550|
||£5||£10||£1000000||1 day||3 mins||1 day||30||200% up to £ 200|
||£10||£10||£7000||+3 days||2 mins||1 day||900||200% up to £ 40|
||£10||£10||£1000000||1 day||2 mins||2-3 days||800||100% up to £ 150|
||£10||£20||£1000000||1 day||2 mins||1 day||2600||200% up to £ 50|
Queenplay Casino Review - Payment Methods
When considering making transactions for Queenplay promo codes or just using real funds in-game, press the cashier button on the right upper corner.
The depositing methods to use are Visa, MasterCard, Neteller, PayPal, Paysafecard, and Trustly, among others.
While in a lobby, click the Cashier button, then on Deposit, choose the payment method and follow the steps.
To place a deposit, place not less than £10, while there is no higher limit unless you set it up. Then you can verify your balance from the box on the right upper corner or My Account section.
To make a withdrawal, go to My Account and choose a suitable payment method. You have the possibility to withdraw not less than £10, but there is no higher limit.
The methods are the same as for depositing, the exception being made by Paysafecard. Since requesting a withdrawal, there is a 48 hours timeframe for the casino to approve it.
In case you do not want to withdraw anymore, within those 2 days, there is the option to cancel it.
- No phone available
- Live chat:
- Available from 8AM to 12AM CET
The customer support representatives are available by live chat and email, Monday to Sunday, from the dawn of morning until midnight.
They can assist you with some of your queries. However, for faster answers to any question you might have, access the FAQ section placed at the website’s bottom.
Towards understanding the complete user experience for our Queenplay casino review, we contacted customer support via live chat, and the response timeframe is approximately 2 minutes.
The live chat window is placed in the top right corner, in the menu and under My Account by pressing the left bubble with a headset icon.
- While in the live chat window, also find the FAQ section.
- By scrolling down, access the Contact Us section, from where you can fill in a contact form.
We asked for general information about Queenplay promo codes, limits on transactions, and the verification process by contacting live chat support. We can advise you that only some agents can assist you and offer fair customer service and documented answers.
We consider it important to provide the available responsible gaming tools in our Queenplay casino review to maintain a safe environment and prevent impulsive use of the platform.
A few of these tools will also block any incoming Queenplay promo codes notifications to be sent to your devices, action that can also be done by contacting customer support.
The Responsible Gaming tools are the following:
- Advice regarding this matter – Casino’s guidance on how to gamble safely;
- Trained customer support – Certified agents that can assist with problem gambling;
- Minor-restrictive tools – Prevent underage gambling through Net Nanny, Gamlock or Betfilter;
- Self-assessment – A test to bring awareness of your gaming behaviour;
- Deposit limits – Set daily, weekly or monthly limits on the sum to deposit;
- Reality checks – Pop-ups from half an hour or 1 hour showing the amount of time played;
- Session limits – Set an amount of time to have in a single session;
- Financial activity monitor – View all financial transactions from the last year;
- Access to game history – See the games played from the previous 4 months;
- Take a break – From 24 hours up to 6 weeks;
- Self-exclusion – Self-exclude for 1, 3, 6 months or permanently;
- Account closure – Completely close your account;
- Useful links – Specialised organisations that can offer guidance such as Gambling Therapy Hotline, Gam Stop, Gambling Anonymous and Helping Hand/IGC;
- Autoplay limits – In the game, select the number of rounds to play in a session automatically;
- Reverse withdrawal preference – You can cancel a withdrawal request within 2 days after requesting it.
You will need to contact customer support to set a limit on the session you have or close your account.
Deposits limits, reality checks, transactions and game history are placed under My Account. The other limits or actions can be done from the Responsible Gaming section situated at the website’s bottom.
If one or more of the tools are not working properly or not showing up, contact customer support for further assistance.
Suppose gambling is having a negative impact on your daily life or disrupts your state of mind. In that case, we recommend contacting customer support for a permanent self-exclusion or reaching out to specialised organisations that can provide guidance, support, and help.
Queenplay Casino Review - Pros and Cons
- Available customer support via Live Chat and email;
- Multiple Responsible gambling tools;
- Fast registration process;
- No limit on withdrawals;
- Various games and providers;
- Android app available.
- Rather low KYC and withdrawal process;
- Some responsible tool pages are not loading;
- A low number of Queenplay promo codes;
- No loyalty programme.
How we review
|Casinoalpha rating||4.2 / 5|
|Test duration||5 Hours|
|Review Duration||42 Hours|
|Deposit Methods Checked||Yes|
|Withdrawal Methods Checked||Yes|
|Live Games Tested||Yes|
|Published Date||Sep 2021|
|Updated Date||Jul 2023|