Important terms about this bonus
- Withdrawing deposits before wagering requirements cancels bonuses and profits.
- Bets of €2.50 or more made with Skrill or Neteller deposits do not count towards meeting wagering requirements.
In our full assessment, Queen Play Casino meets key standards for legitimacy and player support. It holds respected regulatory licenses, demonstrating adherence to fair gaming policies. Its withdrawal limits, payment options, and processing times compare well industry-wide. While always advising readers conduct personal due diligence, our tests indicate Queen Play Casino constitutes a reasonable option for real money play overall.
Legit & Fairness 10.0/10 |
Payment Methods 7.8/10 |
Customer Support 8.0/10 |
Product Rating 8.0/10 |
Reputation 10.0/10 |
Min deposit | $/€10 |
Max cashout | $/€7000 |
Payout time | 2 days |
Game types | Roulette, Baccarat + 12 more |
Slot games | 3428 |
Live games | 230 |
Vip program | Free spins, Cashback + 9 more |
Website Language | English |
Customer Support Language | English , Finnish + 1 more |
Casino T&C Fair Terms |
Bonuses T&C Fair Terms |
Responsible Gaming 10 Options |
Queen Play Casino has been thoroughly tested and reviewed to ensure a high standard of security and fairness in its operations. The casino employs advanced security protocols to protect players’ data and funds, creating a reliable and safe environment for users.
Security Feature | Verdict |
---|---|
SSL Encryption | Queen Play Casino has been tested for strong encryption, providing secure data transfer. |
Firewall Protection | Reviewed firewall measures ensure player data is protected from external threats. |
Overall Security Verdict | Queen Play Casino prioritizes player security with tested encryption and protective measures, making it a secure platform for online gaming. |
Fairness of Games
Aspect | Details | Verdict |
---|---|---|
RNG Certification | Games are tested and certified for random outcomes, ensuring fair play. | RNG certification confirms fairness. |
Game Audits | Reviewed by third-party agencies to verify fairness in game outcomes. | Independent audits validate integrity. |
Queen Play puts great emphasis on its commitment to responsible gambling, offering various tools to help players maintain control over their gaming.
Tools Available:
Support Resources:
Responsible Gambling Verdict: Queen Play Casino’s responsible gambling tools, as reviewed, are comprehensive and effectively support a secure gaming experience, helping players control their gambling habits.
Min deposit | $/€10 |
Min. Withdrawal | $/€10 |
Max cashout | $/€7000 |
Payout time | 2 days |
Currencies | GBP, EUR + 5 more |
Ease of Use: Depositing at Queen Play Casino is smooth and user-friendly, with instant processing times across all payment methods.
Limits: Queen Play Casino supports deposits in various currencies (€, £, $, KR, C$, NZ$, A$, R$, CLP, S, ₹), making it accessible to players worldwide.
Deposit Methods: The casino offers several popular payment options, including Visa, Mastercard, Neteller, Skrill, Payz, and AstroPay, all allowing instant deposits.
Fees: Queen Play Casino does not charge fees for deposits, ensuring that your funds go directly towards gameplay.
Deposit Process: Instant deposits across all payment methods mean players can start gaming immediately after funding their accounts.
Limits: The casino’s withdrawal limits vary based on the payment method, but generally support a range that accommodates both small and large withdrawals.
Withdrawal Methods: Queen Play Casino offers various withdrawal options, including Visa, Mastercard, Neteller, Skrill, Payz, and AstroPay, each with different processing times.
Fees: There are no withdrawal fees applied by the casino; however, players should verify if their payment provider imposes any additional fees.
Payout Times:
Withdrawal Process: The process is efficient and secure, with verification steps in place to safeguard player funds and ensure compliance with regulations.
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Fast (1-5 min) |
Helpful Chat Not helpful |
FAQ Acceptable |
Email support@Queenplay.com |
Queen Play Casino offers a comprehensive customer support system designed to ensure that players have access to help whenever needed. With various methods of contact, including live chat and email support, Queen Play aims to resolve issues quickly and professionally, enhancing the overall player experience.
Support Aspect | Details | Verdict |
---|---|---|
Response Time & Quality | The support team provides efficient response times, with live chat offering almost instant help available 24/7. Email inquiries are typically addressed within 24 hours, though complex issues may occasionally take longer. The team is professional, providing clear and accurate answers, reflecting a high level of expertise and commitment to customer care. | Queen Play Casino’s response time is highly efficient, especially through the 24/7 live chat support. The well-trained support team ensures customer satisfaction by delivering professional and thorough responses at any time. |
Availability | Support is accessible 24/7 through live chat, offering immediate assistance at any time, day or night. Email support is also available, although response times are typically within a 24-hour window for less urgent queries. | The 24/7 live chat availability ensures that players can receive help at any time, making the support highly accessible for international players across different time zones. |
Live Chat Interaction | Live chat is the preferred and most effective contact method, providing real-time support for urgent questions. The representatives are friendly and knowledgeable, delivering precise information about promotions, account issues, and technical inquiries. The chat interface allows smooth transitions between gaming and support. | Live chat is highly efficient and responsive, with knowledgeable representatives who provide clear guidance. The 24/7 availability and seamless interface enhance the player experience by minimizing disruptions when seeking help. |
Email Interaction | For non-urgent inquiries, email support is a viable option. Responses are usually delivered within 24 hours, though the complexity of queries can sometimes impact response time. Email responses are thorough and comprehensive, addressing all aspects of the player’s query clearly. | Email support is thorough and professional, ideal for non-urgent inquiries. However, the wait time may not be ideal for players needing immediate assistance, making live chat a better option for real-time help. |
Overall Verdict | Queen Play Casino’s customer support system is reliable and effective, with 24/7 live chat as the fastest and most efficient contact method. The combination of 24/7 availability and a knowledgeable team makes the support system accessible and beneficial for players worldwide. | The casino’s customer support is highly commendable, particularly through its 24/7 live chat. This continuous availability ensures that Queen Play meets the highest industry standards, providing round-the-clock support that caters to players globally. |
Licenses MGA, Irish Betting Licence |
Online since 2020 |
Third Party Reviews Poor |
Gambling Products 3 |
MGA - MGA/CRP/148/2007 | |
Irish Betting Licence - 1014834 |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Queen Play Casino’s reputation has been tested through player feedback and industry certifications, affirming its credibility and reliability within the online gaming space.
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
3428 | 230 | 2020 | $/€10 | $/€7000 | 2 days | 24/7 | |
3545 | 181 | 2021 | $/€10 | $/€50000 | +3 days | Not 24/7 | |
8840 | 690 | 2020 | $/€5 | $/€5000 | 1-2 days | 24/7 | |
5137 | 639 | 2022 | $/€10 | $/€10000 | 1-2 days | 24/7 | |
2880 | 95 | 2023 | $/€10 | $/€7000 | 1-2 days | No | |
375 | 11 | 2015 | $/€25 | $/€20000 | 2-3 days | 24/7 |
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We uphold a meticulous and transparent evaluation process for Queen Play Casino, ensuring our readers receive a thorough and dependable review. Guided by our seasoned reviewer, Queen Play Casino undergoes rigorous testing phases, followed by dedicated review sessions aimed at crafting a comprehensive assessment, resulting in an exhaustive CasinoAlpha Rating of 8.8 out of 10. Our methodology includes a detailed scrutiny of deposit and withdrawal methods to ensure efficiency and security. Moreover, we rigorously evaluate a diverse range of slots and live games to gauge the quality and fairness of the gaming experience at Queen Play Casino. This review underscores our commitment to furnishing current and precise information, thereby maintaining the relevance and trustworthiness of our evaluations for our players.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha Rating | |
Test Duration | 7 Hours |
Review Duration | 35 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Jun 2024 |
Updated Date | Nov 2024 |