From my review of the customer support at Slotzo Casino, the experience was quite frustrating when I needed fast answers. The primary reason for this is because there is no live chat feature at Slotzo, which is a big difference between the casino and its top sister site, MadSlots, whose live chat is 24/7.
Support Channels:
- Live Chat: As mentioned previously, live chat is not available at all. The absence of this feature is a big drawback for us at CasinoAlpha, mainly when trying to resolve something on the spot. We know beginner players need the most help, so they will not be able to get it via live chat.
- Email: I have personally tried reaching out to support via email, since live chat was not an option, and though the reception was good enough, response time took well over 24 hours, which is very slow compared to many of its competitors.
- FAQ: The FAQ section is extensive and very helpful, which is good since it’s the only outlet for players to get the answers they need. The section touches on subjects such as bonuses, responsible gambling and game mechanics, with useful details for each.
Response Time:
Slotzo Casino’s response time was one of the most notable drawbacks since the staff failed to respond to us via email. We have already touched on the absence of live chat, however email was not an option either. Thus, the only way for you to get your answers is via the FAQ section, which we will also touch on in this Slotzo Casino review.
Quality of Support:
When doing research for a review, especially this Slotzo Casino review, we use the knowledge gathered throughout our 9 years of experience to analyze customer support thoroughly. In my case, the Slotzo Casino support was unreliable, and no answers were received. From our research, other users have reported that when they finally get replies from the support, they are either unhelpful or incomplete.
Additional Support Features:
The only redeeming factor for Slotzo Casino support is the FAQ section, which is quite long and covers most of the basic issues. If you are the kind of player who likes self-help, this may save you some time.
Still, we know that this feature alone is not able to answer all your questions directly with the information you need, so your best bet will still be the email address – however, be prepared to wait a few hours to 1 full day for an answer. We have also read a few user Slotzo Casino reviews, and some players have related that even via email, no answer was provided.