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William Hill Casino Review

William Hill Casino Overview

Min deposit£5
Max cashout£100000
Payout time2-3 days
Game types
Slot Games1500
Live Games183
Vip programNo Vip
Website LanguageEnglish
Customer Support LanguageEnglish

William Hill Casino: Fairness and Trustworthiness

9.0/10Legit & Fairness

The casino’s history dates to 1934, when it entered the bookmaking business. It began opening betting shops throughout the years, and in the early 2000s, it also opened its virtual doors. In Great Britain, it operates under the name WHG (International) Limited, while beyond the borders, it is a Plc (Public Limited Company). The latter was present on the stock market before its acquisition by Caesars Entertainment Limited.

Historical milestones

Since it was created by the man named William Hill, the clubhouse exchanged numerous hands. After owners like the Grand Metropolitan and Brent Walker, it finally reached the hands of Japanese bank Nomura in 1997. After getting its independence back in the early 2000s, also the time when it went online, it signed a deal with Playtech. The software provider supplies WHG Limited with gaming solutions and a working server, effectively turning it into a turnkey platform. When investigating William Hill Casino, we found its long history and overall trustworthiness to be a plus. It’s licensing also points towards this, as the UK Gambling Commission, the Malta Gaming Authority, and the Gibraltar Commissioner supervise the operator’s activities.

Pay it a Visit

If you enjoy playing both online and offline, you may visit the casino’s physical locations. Its most prominent brick-and-mortar iterations are on Londoner ground. Out of all land-based casinos, the most impressive is undoubtedly the one on Clapham High Street, which best encapsulates the bookmaker’s colour scheme and general atmosphere.

Responsible Gambling

As per its licences, the casino imposes numerous safer gambling measures. However, a deciding factor in our William Hill review is that all options are self-serve: you can apply them to your account whenever you feel that your gambling has exceeded a limit. The options are:

  • Self-limits, applying to deposits;
  • Product-blocking, if you find yourself displaying problematic behaviours in specific sections of the website;
  • Reality checks;
  • Timeouts (breaks taking up to six weeks);
  • Self-exclusions (breaks that last from six months to a period chosen by you);
  • Account closure (indefinite discontinuation of your casino use).

When you apply for a short timeout, you will retain your account balance and William Hill bonus codes. However, if you are considering a longer break, you will receive a refund of your cash credit, and all bonuses will automatically interrupt.

William Hill Casino: Payment Methods

PaymentMin depositMax withdrawal
Visa£5£33000
MasterCard£5£33000
ApplePay£5£40000
Fast Bank Transfer£10£10000
Paysafecard£10£99000
NeosurfN/AN/A
Bank TransferN/A£100000
Maestro£5£40000
Visa Electron£5£35000
PayPal£10£5500
Min deposit£5
Min. Withdrawal£5
Max cashout£100000
Payout time2-3 days
CurrenciesGBP

William Hill Casino allows you to use multiple payment methods, including debit cards, e-wallets, and prepaid vouchers. When you make a payout request, the casino will process it in a day. From that point on, each payment institution will apply its specific timeframe. Remember that when you demand a withdrawal, the team may ask you for additional identity verifications. Also, although most deposit methods will allow you to withdraw through them, there are some exceptions. For example, almost all prepaid vouchers will come your way via Bank Transfer. The casino also has its own payment method, the CashDirect. This physical card connects to your online profile and provides instant payouts. To claim it, you must visit a land-based location, and after that, you will be able to use it online. Your minimum deposit and withdrawal stand at £10, while for the maximums, the casino has a limit of £5000.

William Hill Casino Support

9.0/10Customer Support

William Hill Casino provides multi-channel support, including 24/7 live chat, email, and phone assistance. Non-members can also launch the chatbox. Still, all players will go through the assistance bot first. If it cannot answer your query, it will redirect you to an agent. In general, the transferring process is fast, allowing you to share your inquiries with a human representative in less than a minute. Although reps answer many questions, they cannot provide William Hill bonus codes for you to claim. You shall receive these bonus codes only as part of promotional campaigns, not by contacting client representatives. The bot’s capabilities are rudimentary. Furthermore, the agents may try to end the conversation swiftly; if you barely hesitate when talking to a rep, he will announce that the discussion is over. Lacking customer service is a black mark in our William Hill review.

William Hill Casino: Slots, Table Games, and Live Casino

7.0/10Product Rating

Game types

Video Poker
Video Poker
Table games
Table games
Craps
Craps
Blackjack
Blackjack
Slingo
Slingo
Baccarat
Baccarat
Classic Slots
Classic Slots
Roulette
Roulette
Jackpots
Jackpots
Live casino
Live casino
Slots
Slots
Scratchcards
Scratchcards
Keno
Keno
Bingo
Bingo
Arcade
Arcade
5-Reel Slots
5-Reel Slots
Sic Bo
Sic Bo
Wheel of Fortune
Wheel of Fortune
Poker
Poker

Game providers

When researching any casino, our reviewers focus a lot on the gaming experience. By browsing the section, you will find several ways to filter your options, including:

  • Category (Jackpots, Roulette, Card, Live Dealer);
  • Novelty;
  • A-Z listing;
  • Popularity;
  • Casino Classics.

Now, let us look at the primary types of play you will find here.

Slots

The slots are far from numerous – players can pick from 200 gaming options. Most of them are courtesy of software developer Playtech, which is highly popular with UK bettors; however, you will find other well-known names on the list. The most recognisable titles are:

  • Legacy of the Wild;
  • Age of the Gods: God of Storms;
  • Book of Kings;
  • Pharaoh’s Daughter.

To get a better look at each slot’s paytable, you may press the ‘I’ button (it stands for ‘Info’). While the platform does not state the minimum and maximum stakes, each product will display its RTP (96% on average). Furthermore, there are max payout limits per game, with the highest standing around £250000.

Jackpots

The site also provides jackpots, both of the progressive and fixed varieties. While the first requires players to bet to increase the jackpot pool, the latter impose a specific pot amount from the get-go. The titles available in this section are:

  • Fixed: Eternal Lady, Dragon Tiger Turtle Phoenix (Playtech);
  • Progressive: Pink Panther, Frankie Dettori’s Magic Seven Jackpot, Age of the Gods: King of Asgard (Playtech).

Table Games

The table section (split into Roulette and Card on the website) ensures all types of casino-style play: Blackjack, Roulette, and Baccarat. Clicking on the ‘Info’ button will let you learn the games’ RTPs, as well as allow you to get a glimpse of the gaming table. Generally, the minimum bet is £1, and the maximum stands at £500.

Live Blackjack

The live dealer category features multiple Blackjack titles. Their betting limits generally provide higher minimums and lower max bets to accommodate varying levels of experience. Expect to stake as little as £10 to enter a game, but no more than £1,000 per hand. Remember that out of all casino plays, Blackjack has the highest RTP, both in its software and live iterations. The players’ favourite is indisputably Live Unlimited Blackjack, which allows over 50 bettors per session.

Live Roulette

Roulette could not miss from this section, not with its higher-stake bets. They will generally exceed £2,500. The minimum values are some of the lowest in the gambling scene, occasionally dropping below £1. We noticed that the Age of the Gods series has Roulette versions – moreover, these card variants of famous slots connect to progressive jackpots, which is rare for this play style.

Live Baccarat

Baccarat is the definite high rolling game in the live category. Here, bets may exceed £5,000 and even £10,000. And the titles here provide a lot of space to their players – for instance, Grand Baccarat may fit over 120 people during a single session.

User Experience

We believe that the platform is a core part of a casino’s overall quality. There is also a tendency of online casinos to adapt their software to mobile or tablet mediums since people often play while on the go. As such, we completed our William Hill review with what to expect when playing on your laptop, smartphone, and tablet. To see what devices we used for testing, look below:

Device Internet Browser
Laptop – Lenovo IdeaPad 3 4G Safari
Mobile – Samsung Galaxy A12 4G Firefox
Tablet – ACER ACTAB721 4G Google Chrome

So, how did each device fare?

Desktop Performance

Even though we have not used the newest laptop nor the fastest browser, the website ran smoothly. The visuals are on par with the kinetics, as the platform proposes a dark blue colour scheme coupled with vivid game graphics. Unfortunately, pages containing crucial information are hard to reach, making the platform less than user-friendly.

Mobile Performance

The casino has multiple apps, available on Android and iOS alike. The same features accessible on any laptop are available on mobile, and there are even some additional characteristics. For example, specific William Hill bonus codes are only available to smartphone and tablet users.

iOS Usability Verdict

The casino has several apps catering to traditional gamblers, sports bettors, and those who prefer Vegas-like gaming. Out of these, the casino app is the highest rated, standing at 4.4/5. iPhone-using punters lauded the smooth withdrawals and the gaming diversity.

Android Performance Verdict

On Android, the rating is slightly lower but still in the high range: 3.9/5. The primary disadvantage is that you will only find Roulette and Blackjack on the casino app – other play types are available on different applications. Nevertheless, players appreciate the constant updates and bug fixes. On the negative side, specific glitches may require extra attention from the developers, as the platforms might still crash for some people.

Installing the William Hill App on Android Devices

  1. First, click on the download button to get the William Hill app.
  2. The app will be downloaded to your device. Then, open your settings and find the application settings or security menu.
  3. Tap “unknown settings” and swipe your screen to see the app you just downloaded.
  4. Finally, tap on the installation button to install it on your Android device.

What about the tablet? Like smartphones, the platform managed to reach complete compatibility, and you may have more choices when claiming a bonus.

Registration Process Verdict

You will first need to provide your full name, date of birth, and address to sign up. Next, the platform will attempt to identify your residence from the postcode you type in; if it cannot, you have the option to insert it manually. Then, you must supply your contact info: email and phone number. The final step is to type them. Once a member, the website will ask you to send documents confirming your identity. The documents include:

  • ID photocopies (e.g., passport or driver’s licence);
  • Bank statements and bills to confirm your address.

If you do not complete the procedure, you will not have access to the casino’s features. It will only be possible to communicate with support as a member.

William Hill Casino’s Reputation

9.4/10Reputation

Licenses

Gibraltar Regulatory Authority - RGL No. 034
MGA - MGA/CRP/121/2006-05
UK Gambling CommissionUK Gambling Commission - 39225

Gambling Products

Online Casino

Online Casino

Betting

Betting

Bingo

Bingo

Poker

Poker

Brick & Mortar

Brick & Mortar

William Hill Casino Summary

To guarantee our readers that all our reviews are 100% honest and objective, we always list the negative aspects of the platform we test.

Pros and Cons

Pros

  • Top-rated iOS and Android apps;
  • Extensive FAQ section;
  • Multi-channel 24/7 support;
  • Non-members may access customer service;
  • Low wagering for William Hill bonus codes;
  • Numerous responsible gaming methods;
  • The casino’s very own payment voucher.

Cons

  • Few slots and almost all of them are Playtech;
  • The interface is difficult to navigate.

Compare William Hill Casino with Other Top UK Casinos

CasinoSlot GamesLive GamesOnline SinceMin. DepositMax. CashoutPayout TimeLive Chat (24/7)
William Hill Casino Logo15001831996£5£1000002-3 days24/7
Swanky Bingo Logo1157402016£10£1000002 days24/7
SpinYoo Casino Logo2494952021£10£100001-2 days24/7
BetUK Casino Logo13091052012£10£1000001 day24/7
Secret Slots Logo30002016£10£10000002 daysNot 24/7
LottoGo Casino Logo1800752016£5£1000002 days24/7

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Pros

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Cons

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Verdict

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Cons

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Cons

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Verdict

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William Hill Casino’s Rankings Across Our Categories

William Hill Casino Review Methodology

ReviewDetails
Reviewer
CasinoAlpha Rating
Test Duration
Review Duration
Deposit Methods Checked
Withdrawal Methods Checked
Slots Tested
Live Games Tested
Published Date
Updated Date
Authors
Mihnea Mosneagu
AuthorMihnea MosneaguAuthor & Editor at CasinoAlpha

Mihnea's communication skills make his articles easy to understand by the readers. He is a good analyst and a great strategist, which allows him to extract the most relevant information and then explain it so that everyone will easily understand the complicated terms of the casino world.

Tudor Turiceanu
ReviewerTudor TuriceanuCEO & Chief Editor at CasinoAlpha

Tudor Turiceanu uses his multiple systematic skillsets to oversee and coordinate the CasinoAlpha project. He assists the authors in creating a transparent gambling niche for users. As a CEO and Chief Editor with broad knowledge, Tudor knows the importance of transmitting confident advice.