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Legit & Fairness 9.0/10 |
Payment Methods 8.4/10 |
Product Rating 7.0/10 |
Customer Support 10.0/10 |
Reputation 9.4/10 |
Min deposit | £5 |
Max cashout | £100000 |
Payout time | 2-3 days |
Game types | Video Poker, Table games + 17 more |
Slot Games | 1500 |
Live Games | 183 |
Vip program | No Vip |
Website Language | English |
Customer Support Language | English |
Casino T&C Fair Terms |
Bonuses T&C Fair Terms |
Responsible Gaming 10 Options |
The casino’s history dates to 1934, when it entered the bookmaking business. It began opening betting shops throughout the years, and in the early 2000s, it also opened its virtual doors. In Great Britain, it operates under the name WHG (International) Limited, while beyond the borders, it is a Plc (Public Limited Company). The latter was present on the stock market before its acquisition by Caesars Entertainment Limited.
Since it was created by the man named William Hill, the clubhouse exchanged numerous hands. After owners like the Grand Metropolitan and Brent Walker, it finally reached the hands of Japanese bank Nomura in 1997. After getting its independence back in the early 2000s, also the time when it went online, it signed a deal with Playtech. The software provider supplies WHG Limited with gaming solutions and a working server, effectively turning it into a turnkey platform. When investigating William Hill Casino, we found its long history and overall trustworthiness to be a plus. It’s licensing also points towards this, as the UK Gambling Commission, the Malta Gaming Authority, and the Gibraltar Commissioner supervise the operator’s activities.
If you enjoy playing both online and offline, you may visit the casino’s physical locations. Its most prominent brick-and-mortar iterations are on Londoner ground. Out of all land-based casinos, the most impressive is undoubtedly the one on Clapham High Street, which best encapsulates the bookmaker’s colour scheme and general atmosphere.
As per its licences, the casino imposes numerous safer gambling measures. However, a deciding factor in our William Hill review is that all options are self-serve: you can apply them to your account whenever you feel that your gambling has exceeded a limit. The options are:
When you apply for a short timeout, you will retain your account balance and William Hill bonus codes. However, if you are considering a longer break, you will receive a refund of your cash credit, and all bonuses will automatically interrupt.
Min deposit | £5 |
Min. Withdrawal | £5 |
Max cashout | £100000 |
Payout time | 2-3 days |
Currencies | GBP |
William Hill Casino allows you to use multiple payment methods, including debit cards, e-wallets, and prepaid vouchers. When you make a payout request, the casino will process it in a day. From that point on, each payment institution will apply its specific timeframe. Remember that when you demand a withdrawal, the team may ask you for additional identity verifications. Also, although most deposit methods will allow you to withdraw through them, there are some exceptions. For example, almost all prepaid vouchers will come your way via Bank Transfer. The casino also has its own payment method, the CashDirect. This physical card connects to your online profile and provides instant payouts. To claim it, you must visit a land-based location, and after that, you will be able to use it online. Your minimum deposit and withdrawal stand at £10, while for the maximums, the casino has a limit of £5000.
Live Chat Yes |
Live Chat 24/7 Yes |
Response time Average (6-10 min) |
Helpful Chat Helpful |
FAQ Extensive |
Email support@willhill.com |
William Hill Casino provides multi-channel support, including 24/7 live chat, email, and phone assistance. Non-members can also launch the chatbox. Still, all players will go through the assistance bot first. If it cannot answer your query, it will redirect you to an agent. In general, the transferring process is fast, allowing you to share your inquiries with a human representative in less than a minute. Although reps answer many questions, they cannot provide William Hill bonus codes for you to claim. You shall receive these bonus codes only as part of promotional campaigns, not by contacting client representatives. The bot’s capabilities are rudimentary. Furthermore, the agents may try to end the conversation swiftly; if you barely hesitate when talking to a rep, he will announce that the discussion is over. Lacking customer service is a black mark in our William Hill review.
Licenses MGA, UK Gambling Commission, Gibraltar Regulatory Authority |
Online Since 1996 |
Third Party Reviews Poor |
Gambling Products 3 |
Gibraltar Regulatory Authority - RGL No. 034 | |
MGA - MGA/CRP/121/2006-05 | |
UK Gambling Commission - 39225 |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
To guarantee our readers that all our reviews are 100% honest and objective, we always list the negative aspects of the platform we test.
Pros
Cons
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
1500 | 183 | 1996 | £5 | £100000 | 2-3 days | 24/7 | |
1157 | 40 | 2016 | £10 | £100000 | 2 days | 24/7 | |
2494 | 95 | 2021 | £10 | £10000 | 1-2 days | 24/7 | |
1309 | 105 | 2012 | £10 | £100000 | 1 day | 24/7 | |
300 | 0 | 2016 | £10 | £1000000 | 2 days | Not 24/7 | |
1800 | 75 | 2016 | £5 | £100000 | 2 days | 24/7 |
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Review | Details |
---|---|
Reviewer | Mihnea Mosneagu |
CasinoAlpha Rating | |
Test Duration | 5 Hours |
Review Duration | 44 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Sep 2024 |