CasiGO User Reviews
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CasiGO Review
Legit & Fairness 7.0/10 |
Payment Methods 7.8/10 |
Product Rating 10.0/10 |
Customer Support 9.0/10 |
Reputation 8.8/10 |
CasiGO Overview
Min deposit | £10 |
Max cashout | £20000 |
Payout time | 1-2 days |
Game types | Roulette, Baccarat + 13 more |
Slot Games | 2000 |
Live Games | 30 |
Website Language | English |
Customer Support Language | English |
CasiGO: Fairness and Trustworthiness
Casino T&C Fair Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 10 Options |
During our CasiGO casino research, we have discovered that the parent company, White Hat Gaming Group, is a popular gaming company with a wide range of customers, licenses, and hosting services.
Founded in 2012, the iGaming platform is the name behind 1000+ well-known gambling brands across the UK. With 300+ employees, 5 offices, 100+ games providers and an association with Kambi, a B2C sports betting firm, the business background vouches for its products’ fairness, quality, and security.
Responsible Gambling
Compulsive gambling is an issue that every customer and business operator tries to avoid, which determined all UK casinos to opt for reliable tools, professional input from specialised organisations, play guidance or self-assessment tests.
The CasiGO casino review includes all the relevant safe gaming tools that will keep your gaming session away from harm:
- Access to account history – Verify the record of your financial activity and time spent on CasiGO products throughout your membership.
- Self-exclusion – Freeze your account for up to 5 years if any habit-forming actions occur. During that period, you will be prevented from reopening an account on any other brand sisters. You shall not receive CasiGO casino promotions, being assured that your remaining balance will be paid back to you.
- Deposit limits – Set up a daily, weekly, and monthly budget, and you should not be permitted to spend more than that. Choosing to increase or decrease your money threshold is allowed, but increasing limits imply 24 hours waiting period.
- Time-out – Temporarily block yourself from 24 hours to 6 weeks if addictive gaming is in order and prevent you from accessing your account or removing the time-out period.
- Game Time Reminder – To prevent being absorbed in the gaming world, you can set a reminder from as low as 1 minute to pop out and notify you of the time spent on gambling materials.
- Account closure – You may terminate your membership for any reason by simply contacting support agents.
After the ‘take a break’ measure expires, the casino will send a confirmation link via email after one day has passed to determine if you are indeed prepared to resume your gambling on this site.
Recognising a problem is the first step in beginning your security procedure, as the casino can keep you away from harm with responsible tools, advice regarding this problem, parental filtering solutions or financial activity monitoring.
CasiGO: Payment Methods
Min deposit | £10 |
Min. Withdrawal | £10 |
Max cashout | £20000 |
Payout time | 1-2 days |
Currencies | GBP |
Whenever you choose to cash in or cash out funds, you should be supported by numerous British payment providers.
When you want to make a deposit, you shall press the big green ‘Deposit’ button from the header and place in funds via Visa, Mastercard, Paysafecard, PayPal, Skrill Moneybookers, and the list goes on.
You need to deposit over £10 and use one of the specified methods, keeping in mind that the process is instant and easy to go through.
Even though the deposit limit should not be lower than £10, most CasiGO casino offers are subject to a cash-in limit of over £20.
Withdrawals
Pay-outs shall be made using the same payment method you used to make a deposit. What is more, this casino accepts withdrawals over £10.
In the event that your balance is lower than the sum allowed for withdrawals and you want to request a cash-out, you may do so by contacting customer support.
An imposed monthly withdrawal limit applies on a weekly and monthly basis. You cannot cash out sums higher than £5000 per transaction or go over £20000 per month.
Still, exceptions may occur when a player obtains the Jackpot. In that case, if the progressive jackpot value is over £250000, the achiever must wait up to 30 days before the sum is paid to him.
CasiGO Support
Live Chat Yes |
Live Chat 24/7 Yes |
Response time Failed to respond |
Helpful Chat Helpful |
FAQ Acceptable |
Email support@casigo.com |
Any good review must also include information regarding the casino’s customer support team, and CasiGo makes no exception.
Having your questions solved by helpful casino employees is a critical element of efficient business-customer communication.
The Live Chat feature is designed to solve queries all day and year long, so getting in touch with a support agent does not take more than 30 seconds.
Whilst this brand endeavours to answer and solve account technical, CasiGO casino promotions ambiguities, banking options curiosities and all gambling-related questions in under a minute, email queries are settled down within 72 hours.
If you are a member of the VIP Honors Club, moving up VIP tiers means you have access to first-hand customer experience, as a tailored team is ready to provide you with non-stop assistance. On top of this, top levels imply having a Dedicated VIP host with whom you can directly communicate.
CasiGO’s Reputation
Licenses MGA, UK Gambling Commission |
Online Since 2020 |
Third Party Reviews Absent |
Gambling Products 0 |
Licenses
UK Gambling Commission - 052894-R-329546-004 | |
MGA - MGA/B2C/370/2017 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
CasiGO Summary
Pros | Cons |
---|---|
Comprehensive FAQ section. | The casino layout is not clear or user-friendly. |
24/7 live chat for British players and VIP members. | Visible discrepancy between the slots and Live Casino numbers. |
KYC procedure completion resumes gameplay within 48 hours. | No phone support available. |
Multiple safe gaming tools for customer protection. | VIP scheme is invite-only. |
Quick account creation (under 3 minutes). | |
Loyalty program for dedicated and returning users. | |
Over 100 software vendors providing thousands of CasiGO games. | |
Reoccurring CasiGO casino promotions listed in the promotional calendar. |
Compare CasiGO with Other Top UK Casinos
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
2000 | 30 | 2020 | £10 | £20000 | 1-2 days | 24/7 | |
5500 | 95 | 2020 | £10 | £100000 | 1-2 days | Not 24/7 | |
1200 | 60 | 2016 | £10 | £100000 | 2 days | Not 24/7 | |
800 | 86 | 2015 | £10 | £100000 | 2-3 days | 24/7 | |
2200 | 80 | 2017 | £10 | £100000 | 1-2 days | No | |
1200 | 60 | 2015 | £10 | £100000 | 2-3 days | Not 24/7 |
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Read ReviewCasiGO’s Rankings Across Our Categories
Category | Trending |
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CasiGO Review Methodology
Review | Details |
---|---|
Reviewer | Elena Buzincu |
CasinoAlpha Rating | |
Test Duration | 5 Hours |
Review Duration | 50 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Sep 2024 |