PokerStars Casino logo

Latest PokerStars Casino Review for 2023

Casino Rating:
4.8/5

Our experts have conducted in-depth research on PokerStars’ online casino to provide players with a comprehensive review. With a huge selection of slots, table games, and live dealer options, PokerStars offers an exciting gaming experience for both poker fans and casino enthusiasts.

PokerStars Casino logo
4.8/5
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Usability
5.0/5.0
PokerStars Casino site has an intuitive and modern website with stunning designs and layouts that make it easy to complete processes like registration and navigation. If online sites are not your thing, then you will also like the PokerStars apps available on desktop, iOS, and Android devices, that allow users to access games and services.
Deposits & Withdrawals
5.0/5.0
PokerStars Casino features a straightforward and reliable system for making deposits and withdrawals. They also support multiple payment methods for users in different parts of the world. The platform allows numerous currency exchange processes but only supports payments in a single currency (GBP).
Games
5.0/5.0
PokerStars Casino offers an extensive game library with a decent number of games. The different types and versions of games account for a wide range of tastes among players. Also has games from some of the most recognised developers in the game provider industry, allowing for maximum user satisfaction.
Bonuses
5.0/5.0
PokerStars Casino is very generous with bonuses and has very easy requirements to be eligible for them. The platform also has bonuses that don’t require deposits or wagers for British users. Welcome bonuses are also available for new users as long as they register with valid PokerStars bonus codes.
Customer Support
4.5/5.0
PokerStars Casino has fairly reliable customer support, which mainly consists of a 24/7 live chat system and ways to request for support agents. While the site has guides and instructions in the FAQ section and "How to Play" page, customer support could really use some improvements, like having live support agents for different languages.
Responsible Gambling
4.0/5.0
PokerStars Casino promotes responsible gambling among its user base with a lot of features, including Access to game history, Autoplay limits, Minor-restrictive tools, Self-exclusion, and a reliable financial activity monitor. This is one of the reasons why the casino has a good reputation with gambling agencies and is very popular among players, though some options are still unavailable.
Min. deposit £10
Min. Withdrawal £10
Max. cashout £1000000
Payout time 1 day
Game types Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Bingo, Blackjack, Sports betting, Progressive
Slot games 1100
Live dealer games 108
Licenses UK Gambling Commission
Bonus 100% up to £200
Vip program No
  • Blackjack Blackjack
  • Progressive Progressive
  • Scratch cards Scratch cards
  • Bingo Bingo
  • Video Poker Video Poker
  • Jackpots Jackpots
  • Table games Table games
  • Slots Slots
  • Baccarat Baccarat
  • Live Casino Live Casino
  • Roulette Roulette
Deposit options Skrill Moneybookers, MasterCard, Neteller, Visa, Paysafecard, MaestroRead more
Min deposit £10
Accepted currency GBP
Payout options Skrill Moneybookers, MasterCard, Neteller, Visa, Bank Transfer, Apple PayRead more

PokerStars Casino Review Table of Contents

PokerStars Bonus Codes

The PokerStars bonus codes have some great qualities to them. Our PokerStars casino review will go through all the relevant data so that you may make an informed decision.

Read more

From the moment they access the website, British users will see that it is divided into three general categories, each corresponding:

  • Poker
  • Sports Betting
  • Casino dedicated platforms

Each will have its own PokerStars bonus codes, although the casino option will have the most promotions.

A browse through the ‘Promotions’ page will show that deposit and no-deposit spins form the backbone of the PokerStars promo codes catalogue. These are playable on a select number of slots, as is stated in the specific terms for each entry.

Spin-based PokerStars promo codes will credit British users either Instant Bonus or real money. For the latter case, the returns have no associated wagering requirements. You can withdraw them once the use of PokerStars bonus codes is complete.

If the rounds produce Instant Bonuses, it means that your returns require further playthroughs.

Consequently, you will be required to play the Instant Bonus credit on certain casino games at a given time and respect specific rules. These, however, are not similar to the standard 35x playthrough you would encounter on most UK casinos but are instead based on point accumulation.

Our PokerStars casino review will explain how this novel system functions.

Convert Instant PokerStars Bonus codes

When correctly using an Instant Bonus, you will start accruing redemption points.

Eligible games will contribute differently. Nonetheless, following their accumulation, you will have the possibility of exchanging redemption points for withdrawable funds.

All PokerStars bonus codes will specify the number of redemption points you require for monetary conversion. For obtaining said points, you will find several tables describing the necessary wagering for each game type and category on the Star Rewards page.

One more fact to bear in mind is that safe betting techniques disqualify UK PokerStars promo code claimants from point accumulation.

Manage Instant PokerStars Bonus Codes

British players can only use one Instant Bonus at a time. Subsequent promotions become available once they complete the current turnover.

Check the ‘My Stars’ tab, as it will provide all relevant details, as well as the options to cancel, pause, or resume PokerStars bonus codes.

Games will use Instant Bonus funds first. Only once it falls below your desired bet do games also consume real money.

Be aware that pausing PokerStars promo codes will remove associated funds from the available balance, and your wagering will not count towards the requirements’ completion.

  • 10 / 10
    Bonus Rating

    100 No Wager Free Spins + 100% up to £200

    Code: FIRST200 Copied !
    More Details
    Min deposit£20
    Wageringno wagering/ 5x B
    Max cashoutno limits/ No Limit Stated
    Valid only for gamesDiamond Stars Classic
    Slot games1100
    Payout time1 day

    About the casino

    PokerStars Casino has more than 1000 slots and 55 live dealer games. It has a six-tier VIP club and games from Microgaming, NetEnt and Pragmatic.

    Pros: 1 day payout time, Apple and Google Pay available, KYC lasts only 24 hours

    Cons: only live chat available

    The bonus

    • 100 free spins when you register
    • 100% up to £200 for a deposit of £20 with code FIRST20

    Be aware

    The registration spins will be credited in batches and work only on selected games. The deposit offer is available only if you deposit with Visa and Mastercard. Besides these credit cards, you can deposit using Google and Apple Pay, PayPal and e-wallets. The minimum deposit and withdrawal are set at £10, while for the maximum cashout there are no limits.

    New casino players only. Min. deposit £20 with code ‘FIRST200’. Debit card (Visa or Mastercard) only. Selected Slots only, 7 day expiry. Wagering requirements apply, 5 redemption points per £1 to clear bonus. Game contributions vary. Maximum bet £5 per round. - T&C Apply, 18+
  • EXPIRED
    10 / 10
    Bonus Rating

    100 No Wager Sign-Up Rounds + 150 No Wagering Spins

    Code: CASINO150 Copied !
    More Details
    Min deposit£10
    Wageringno wagering
    Max cashoutunknown
    Valid only for gamesDiamond Stars Classic
    Slot games1100
    Payout time1 day

    Know Where You are Playing:

    PokerStars is a 2016-founded casino site, run by Stars Interactive Limited. It holds over 1100 slots, and 55 Live games from top developers.

    Pros: Six-tiered random drop Loyalty Program, Currency Exchange and Money Transfer features

    Cons: No phone or email available

    PokerStars provides new players with:

    100 spins awarded following account verification, and 150 more rounds once you deposit and wager £10.

    Important Casino Aspects:

    You get 50 rounds within 30 minutes of verifying your account, and 50 more after 24 hours.

    Deposit £10 or more while using the ‘CASINO150’ code. Once you wager £10 within 14 days of depositing, you receive 75 rounds, immediately.

    All spins have a £0.10 set value each, with no turnover obligations.

    Some of the most popular UK payment methods are available, from debit cards, to PayPal, Skrill Moneybookers, Neteller, or MuchBetter. The deposit offer is valid for Visa and Mastercard users.

    All spins expire within seven days.

    Most casino games state their RTP betting limits and other data, in the thumbnail.

    New casino players only. Subject to account verification. Selected Slots only, 7 day expiry. For deposit offer min. £10 deposit with code ‘CASINO150’, debit card only -

PokerStars Casino No Deposit Money on Sign Up

  • 10 / 10
    Bonus Rating

    100 No Wager Free Spins

    More Details
    Min deposit£0
    Wageringno wagering
    Max cashout1000000
    Valid only for gamesDiamond Stars Classic
    Slot games1100
    Payout time1 day

    Start playing on PokerStars with:

    100 rounds on sign-up to be played on Age of Valhalla Classic, Amazon Rayne and the Wheel of Wealth, Blazing Bandito, Blitz Joker Classic, Diamond Stars Classic, Football Frenzy, Fruit Stack Deluxe, Goddessy Gold, Papa Paolo’s Pizzeria, Rosella’s Magical Multipliers, Royal Rush, Stars Invaders Classic, Sticky Fruits Classic, Tomb of Ra Classic and Wild Corral Slots.

    Promotional Rules:

    • Once you register, you get 50 rotations within 30 minutes of account verification.
    • 50 more spins shall be credited 24 hours later.
    • You have seven days to redeem and use the rotations.
    • Each round has a set value of £0.10.
    • The promotion has no wagering requirements. Your accrued funds are paid in cash.
    • You will find them in the ‘My Stars’ menu.
    • Each eligible game will have a ‘Free Spins’ widget you need to click in order to start a session with the sign-up rotations. Once you do so, the Line and Total Bets will read ‘FREE.’

    Read the extensive terms and conditions on PokerStars and keep yourself informed before entering into the promotional scheme.

    New casino players only. Subject to account verification. Selected Slots only, 7 day expiry. For deposit offer min. £10 deposit with code ‘CASINO150’, debit card only - T&C Apply, 18+

Disclaimer

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Usability

How do I create an account?

  1. Go to the online casino’s website
  2. Enter the signup page
  3. Put in your details and profile information
  4. Add your payment information and additional contact details
  5. Complete your registration

After completing the registration, new users will now have access to all the available services on the website, including depositing, withdrawing, gambling, and participating in tournaments. The process can be completed in less than one minute, and bonuses are immediately granted to users who provide the optional PokerStars bonus code.

How to complete the KYC process

PokerStars carries out the Know Your Customer (KYC) process to obtain documented proof of information about their players, including age, identity, and address, to meet licensing and legal requirements. The following documents need to be submitted to complete this process:

  • Proof of Identity: Passport, Driver’s license, or National ID card
  • Proof of Address: Utility bill, Bank statement, Tenancy agreement, or other official documents
  • Bank/Credit Card Documents.

The provided details are stored safely and securely. A detailed breakdown of the KYC process, as well as any questions users might have, is explained on the KYC process page on the site, which can be accessed through the FAQ page of the site.

Desktop interface verdict

The PokerStars Casino website has a stunning layout which uses massive proportions to use up the space available on desktop devices. A user-friendly layout and neat arrangement of items also allow both new and old users to smoothly navigate through the site, which is to be expected from an independent slot site.

How does the graphic look?

The PokerStars website has the standard look of most casino websites: a dark background with aesthetically pleasing graphics. While there isn’t really anything special about the graphics, they are more than enough for the average online gambler.

How to navigate

  • The casino logo and other important buttons are located at the top of the homepage.
  • The navigation bar under this section holds links to other important pages on the site.
  • The lobby exhibits icons and banners for offers and ongoing events.
  • The main library of games is located on the casino page
  • The footer section holds more information about the casino and other useful links.

How are the games categorised?

The casino games are arranged into different categories, which are further divided into subcategories. Games are mainly ordered by game type, with the dominant categories being slots and poker games. Users can also sort and filter games based on providers or alphabetically.

Can you browse easily through the site?

Whether you have experience with online casinos or you are a total newbie to the world of online gambling, browsing through the PokerStars website will come easily to you. You also won’t experience hindrances, such as dead-end links or glitching, that complicate moving from page to page on the site.

Mobile interface verdict

The version of the site on handheld devices still retains the design of the desktop version, the only difference is that the layout is scaled down, and some structural changes were made to make the site to be more compatible with mobile sizes and orientations. Overall, we feel like PokerStars Casino is one of the best mobile casinos out there.

How does the graphic look?

The mobile interface also ticks all the check marks for aesthetically pleasing graphics. Just like the desktop version, it has a dark background that brings out the colour of the items and elements on the site.

How to navigate

  • The sidebar is accessed via the three horizontal bars next to the casino logo.
  • A scrollable navbar allows users to access links to important pages.
  • The footer section now has dropdowns for important links and other information.

How are the games categorised?

Just like on desktop, the games in the mobile interface are ordered into different categories, like game types for example, which can then be further divided into subcategories of the different variations of the games. Users can also sort, filter, and search for games alphabetically or with parameters like game providers.

App Preview

The PokerStars Casino has apps for both iOS and Android devices, which can be downloaded from the site or their respective application stores. There is also a software version for desktop devices, which can only be downloaded from the site. This casino app makes it easier to access the features on the site and has optimisations to improve gaming performance and other necessities.

Usability Pros and Cons

Pros Cons
The registration process is simple and straightforward. The arrangement of items on the homepage may disorient new users.
The website is responsive and compatible with mobile and desktop.
Apps are available on all platforms, including desktop, iOS, and Android.

PokerStars Casino Review - Payment Methods

How to deposit

  • Go to the deposit section.
  • Select a payment method from the list provided.
  • Enter the PokerStars bonus code if you have any.
  • Input your payment details and information.
  • Follow the on-screen prompts to make a minimum deposit.

PokerStars Casino has an easy process for making deposits. We were able to conduct one specifically for this review and didn’t experience any issues.

Please note that some of the above payment methods are only available in some countries, and users are only able to make deposits with the payment methods available to them. Bonuses will also be granted if the user uses any PokerStars bonus codes while making the deposit and meets the bonus eligibility criteria. GBP is the only accepted currency on the casino website; however, users can still make real money transactions and use currency exchange processes.

Minimum deposit limits and fees

The minimum amount allowed for making deposits at PokerStars Casino is £10. This amount differs slightly in some cases, such as based on the user’s country of residence or the selected payment method. Most PokerStars bonus codes also have unique minimum deposit requirements.

How to withdraw

  • Go to the withdrawal section.
  • Select a payout method from the list provided.
  • Input your payment details and information.
  • Follow the on-screen prompts to complete your withdrawal.

Withdrawing funds from PokerStars is easy due to the availability of multiple withdrawal methods. The withdrawal process is also very similar to the depositing process in that certain payment methods are restricted in some countries. Below is a list of accepted withdrawal methods at PokerStars Casino.

Withdrawal Time

Users can expect to receive their money 24 hours after requesting a withdrawal. However, the actual time the money is sent depends on the user’s chosen payment option and other factors.

E-wallets usually take less than an hour to process, bank transfers and card payments take about 3 to 5 hours, and checks may take up to 10 days.

We think that the overall cashout time is slow, which is why we recommend you search for other fast withdrawal casinos in case this feature is a must for you.

Withdrawal limits and policies

The standard withdrawal limit on PokerStars Casino is £10, but the number may be higher depending on the selected payment method or the user’s country of residence. There is, however, an incredible maximum cashout limit of £1,000,000 imposed on all users on a monthly basis.

PokerStars Casino also has policies in place for processing suspicious behaviour detected on any users, such as change of payment information. In such cases, payment may be declined until further investigation.

Deposit and withdrawal verdict

PokerStars Casino has a remarkable withdrawal and depositing system that allows users to send and receive funds through a wide range of payment options. The site also imposes user-friendly minimum and maximum limits and has a fast response time for processing withdrawals.

Pros and Cons of Deposits and Withdrawals

Pros Cons
Has a small and acceptable withdrawal and deposit limit of £10. Withdrawals might take up to 10 days to complete
Bonuses are also given on deposits using PokerStars bonus codes.
Accepts a wide range of payment options, including ApplePay and Visa.
Easy and straightforward deposit and withdrawal processes
Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal time
Apple Pay £10 - £10 - -
Google Pay £10 - £10 - -
Local Bank Transfer £10 - N/A N/A N/A
Maestro £10 - N/A N/A N/A
MasterCard £10 - £10 - -
MuchBetter £10 - £10 - -
Neosurf £10 - N/A N/A N/A
Neteller £10 - £10 - Instant
PayPal £10 - £10 - Instant
Paysafecard £10 - N/A N/A N/A
PokerStarsTopUp £10 - N/A N/A N/A
Rapid Transfer £10 - N/A N/A N/A
Skrill Moneybookers £10 - £10 - Instant
Visa £10 - £10 - 3-10 working days
Bank Transfer N/A N/A £10 - -
Direct Bank Transfer N/A N/A £10 - -
Wire Transfer N/A N/A £10 - 3-5 days
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Slot Games

Slots Verdict

PokerStars Casino features an impressive collection of other games, including over 1100 different games of all types, such as 5-Reels, Jackpots, Megaways, and Bonus Buys.

Keep in mind that even if this slot collection is large, there are larger catalogues of slots with over 8000 games on other slot sites.

Pros and Cons of slot games

Pros Cons
Multiple slot game types are available, including Jackpots, Megaways, and classics. Missing some famous slot providers like Push Gaming and QuickSpin
Games are optimised for Desktop, Android, and iOS devices.
Supplied by top slot providers like Ash Gaming and BetSoft

What Famous Slot Providers Are Missing

  • ELK Studios
  • Play’n Go
  • QuickSpin
  • ThunderKick
  • Yggdrasil Gaming

Even though the platform has games from some of the most reputable slot providers, adding some of the famous slot providers listed above would have boosted their ratings and improved the gambling experience on the site.

Slot Types

Out of the more than 1100 games on the sites, the most common and recurring slot types players may come across are:

  • Jackpots
  • Megaways
  • 5-Reel
  • Bonus Buy

Types of Jackpots

The two main jackpot types available on PokerStars Casino are Progressive Jackpots and Fixed Jackpots. Some games players will find of these two types include Must Go Jackpots, Treasure Mine, and Dragon’s Deluxe

Tournaments

PokerStars Casino holds live poker events and tournaments, including the European Poker Tour. There are also international poker tournaments for players around the world. Some of the most popular poker tournaments include:

  • Knockout Poker
  • Spin and Go
  • Spin and Go Max
  • MicroMillions
  • Sunday Million
  • Neymar Jr Kick-Off

Slots Min and Max Bets

Min. Bet Max Bet
£0.5 £50

Live Games

Live dealer game verdict

There is an abundance of live games on the PokerStars casino platform. These live games give users the possibility to bet against actual players in games and tournaments that are overseen and conducted by real live dealers. Overall, the collection of more than 108 live dealer games makes PokerStars a recommended live casino, in our opinion.

Pros and Cons of Live Games

Pros Cons
Numerous live game types are available, including Roulette, Blackjack, Baccarat, and Sic Bo. Missing some famous game providers, Authentic Gaming and NetEnt Live
Hosts regular tournaments to bring global players together. 55 live dealer games is a small amount for such a big online casino
Professional live dealers make for an improved online gambling experience

What Famous Live Games Providers Are Missing

  • Evolution Gaming
  • Ezugi
  • NetEnt Live
  • Playtech Live
  • Pragmatic Play Live

While PokerStars Casino has some reputable live game providers, they could still consider adding the ones listed above to add more diversity to the collection, giving them the ability to satisfy a wider range of audiences.

Types of live games

At the time of this review, PokerStars Casino only had about 55 live dealer games. The live dealer games come in different types and support multiple gaming styles and versions. The main live games featured on the site include the following:

  • Live Roulette Games
  • Live Blackjack Games
  • Live Baccarat Games

Live Roulette Games

PokerStars Casino has an outstanding collection of 30 roulette games for all the roulette enthusiasts who think they have what it takes to win and are willing to take a chance at a spin. The live roulette games come in all major variations, including European Roulette, American Roulette, and French Roulette, and are available in multiple languages.

Live Blackjack Games

PokerStars Casino offers 17 live blackjack games which support different versions and operate around the clock. Some blackjack tables have specific options such as private tables, English or German support, and varying limits of bets, allowing a wide range of players to enjoy the games.

Live Baccarat Games

The Casino also has 21 live baccarat games and many variations for core baccarat fans. Players have the option between standard and VIP tables, which have a wide range of stakes. If you are a fan of the high roller’s game of choice, then PokerStars Casino will give you more than enough of it.

Min and Max Bet Live Casino Games

Game type Min-Max Bet
Live Roulette £0.2 – £5000
Live Blackjack £1 – £5000
Live Baccarat £0.2 – £5000

More Games

  • Live Poker
  • Scratch Cards
  • Sports Betting
  • Table Games
  • Video Poker

Game providers

NetEnt
NetEnt
Play'n Go
Play'n Go
Betsoft
Betsoft
Microgaming
Microgaming
IGT
IGT
Playtech
Playtech
Bally
Bally
Amaya
Amaya
AshGaming
AshGaming
Barcrest
Barcrest
Blueprint Gaming
Blueprint Gaming
Cayetano Gaming
Cayetano Gaming
CoreGaming
CoreGaming
Endorphina
Endorphina
High 5 Games
High 5 Games
Leander Games
Leander Games
Lightning Box Games
Lightning Box Games
Magic Dreams
Magic Dreams
Merkur Gaming
Merkur Gaming
NextGen Gaming
NextGen Gaming
Pragmatic Play
Pragmatic Play
Quickspin
Quickspin
Red Tiger Gaming
Red Tiger Gaming
Thunderkick
Thunderkick
Wazdan
Wazdan
WMS Gaming
WMS Gaming
Yggdrasil Gaming
Yggdrasil Gaming
Fugaso
Fugaso
Big Time Gaming
Big Time Gaming
GreenTube
GreenTube
SG Digital
SG Digital
StakeLogic
StakeLogic
Edict
Edict
Betdigital Ltd
Betdigital Ltd
Side City Studios
Side City Studios
2By2 Gaming
2By2 Gaming
Touchstone Gaming
Touchstone Gaming
GamesLab
GamesLab
Wild Streak
Wild Streak
YoloPlay
YoloPlay
Reel Time Gaming
Reel Time Gaming
Cadillac Jack
Cadillac Jack
Reflex Gaming
Reflex Gaming
Red7
Red7
Skywind Group
Skywind Group
Northernlights
Northernlights
MaxWin Gaming
MaxWin Gaming
Bulletproof Gaming
Bulletproof Gaming
BB Games
BB Games
Electric Elephant
Electric Elephant
Hurricane
Hurricane
Jade Rabbit Studios
Jade Rabbit Studios
Live5 Gaming
Live5 Gaming
ReelPlay
ReelPlay
4The Player
4The Player
NetGame
NetGame
TrueLab
TrueLab
AGS
AGS
DreamTech
DreamTech
Hungry Bear
Hungry Bear
JDB
JDB
Peter and Sons
Peter and Sons
Game360
Game360
Shuffle Master
Shuffle Master
Rarestone Gaming
Rarestone Gaming
AvatarUX
AvatarUX
Reel Kingdom
Reel Kingdom
Lucksome
Lucksome
Hot Rise Games
Hot Rise Games
Bang Bang Games
Bang Bang Games
Instant Win Gaming
Instant Win Gaming
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PokerStars Casino vs. Market Standards

Min. deposit

Industry standard: GBP 10

£10
Min. withdrawal

Industry standard: GBP 10

£10
Max. cashout

Industry standard: GBP 100,000

£1000000
Payout Time

Industry standard: 2 days

1 day
Register time

Industry standard: 2 Mins

1 min
KYC Time

Industry standard: 2 days

1 day
Slot games

Industry standard: 500

1100
Bonus

Industry standard: 100% up to GBP 200

100% up to £200
New casino players only. Min. deposit £20 with code ‘FIRST200’. Debit card (Visa or Mastercard) only. Selected Slots only, 7 day expiry. Wagering requirements apply, 5 redemption points per £1 to clear bonus. Game contributions vary. Maximum bet £5 per round. T&C Apply, 18+
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
PokerStars Casino

PokerStars Casino

4.8/5
£10£10£10000001 day1 min1 day1100100% up to £ 200
Bonus Boss Casino

Bonus Boss Casino

4.1/5
£3£301 000 0001 day2 mins2-3 days30200% up to £ 100
888 Casino

888 Casino

4.5/5
£10£10£300001-2 days1 min1 day1000200% up to £ 550
Jammy Monkey Casino

Jammy Monkey Casino

4.4/5
£5£10£10000001 day3 mins1 day30200% up to £ 200
TradaCasino

TradaCasino

4.4/5
£10£10£7000+3 days2 mins1 day900200% up to £ 40
Pink Casino

Pink Casino

4.4/5
£10£10£10000001 day2 mins2-3 days800100% up to £ 150
Megacasino

Megacasino

4.4/5
£10£20£10000001 day2 mins1 day2600200% up to £ 50
Lucky VIP Casino

Lucky VIP Casino

4.6/5
£10£10£10000001 day2 mins1 day300100% up to £ 100
Load more

Related casinos

Customer Support

Phone:
No phone available
Email:
No email available
Live chat:
Yes, 24/7

PokerStars’ customer support can be accessed via the Help button located in the footer section at the bottom of the page. While they do not currently have phone support, there is live chat support that is available 24/7. The chatbot is capable of providing automated answers and additional information to the massive traffic the site experiences. If the help bot is unavailable, customers can request further support via the “Contact Support Form”.

PokerStars Casino also has pages like “PokerStars Learn” and “How to Play”, which are dedicated to guiding new players on how to use the platform. However, unlike some other online casinos, PokerStars Casino does not have an FAQ section for responding to common questions that a customer might ask, and there are no live support agents on the platform that can speak other languages.

Casino Reputation

Slots Slots PokerStars Casino
Live casino Live casino PokerStars Casino
Fast withdrawal Fast withdrawal PokerStars Casino
VIP program VIP program PokerStars Casino
Company name:
Stars Interactive Limited
Registration number:
C53434
Stock indicator:
TSGI.TO
Online since:
2016
Address:
Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ

UK Gambling Commission:
039108-R-319334-023

Company Background

PokerStars Casino is an online gambling casino operated by TSG Interactive Gaming Europe Limited, a company registered in Malta under the registration number C54255. The casino gained fame and popularity among users over a very long history of outstanding services. As of now, PokerStars is a brand of the Flutter Group.

Pros and Cons of Casino Reputation

Pros Cons
Has over 7 years of experience in the online casino gambling industry. Limited number of responsible gaming tools
Owned by Stars Interactive Limited, an experienced casino operator.
Licensed by gambling commissions like the UKGC

Legitimacy and fairness

Pros and Cons of legitimacy and fairness

Pros Cons
The casino promotes responsible gambling among players. Lacks an iTechLabs certificate and Gamcare assistance.
Recognised by the UKGC and other regulatory agencies

Safety

Is PokerStars Casino legit?

PokerStars Casino is licensed and registered by top gambling commissions, such as the MGA and the UKGC. They have been operating for many years and are recognised by agencies and players in different countries worldwide. The casino also has clear policies on bonus conditions.

Fairness and security

Is PokerStars Casino safe?

PokerStars Casino treats customer safety as a high priority during their operations; they are also monitored by the UKGC and other regulatory agencies, making it safe to register and gamble on their site.

How are you protected?

Players are protected by a series of security features implemented by the Casino, including a bank-level encryption system that protects information about users and their transactions on the platform. Customer funds are also segregated from the operating accounts, allowing customers to make withdrawals even in the case of an unfortunate event.

PokerStars Casino Review - Pros and Cons

Pros
  • High cashout limit
  • Average minimum deposit and withdrawal
  • Instant payout time
  • Accepts Apple Pay, PayPal, MasterCard, and Bank transfer
  • Astounding collection of slots and live dealer games of different types
  • Licensed by MGA and UKGC
Cons
  • Poor customer support system with a lack of actual support agents
  • The overall withdrawal time is slow
  • No phone support available

How we review

   
Reviewer
Reviewer
Casinoalpha rating 4.8 / 5
Test duration 8 Hours
Review Duration 7 Hours
Deposit Methods Checked Yes
Withdrawal Methods Checked Yes
Slots Tested Yes
Live Games Tested Yes
Published Date Sep 2021
Updated Date Nov 2023

CasinoAlpha’s Verdict

PokerStars Casino is one of the largest casino brands in the gambling industry. They have an appropriately implemented website and apps for all types of devices. The casino also features a vast array of games, including slots, table games, and live games. Both new and old users are also offered generous bonuses through welcome offers.

What sets PokerStars Casino apart from its competitors?

  • Has over 22 years of experience
  • A great collection of poker games
  • Has over 1100 slots
  • Popular payment methods are available
Adela Mariuta
AuthorAdela MariutaAuthor & Editor at CasinoAlpha
Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at CasinoAlpha
Play responsible! Visit PokerStars Casino

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