Captain Spins User Reviews
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Captain Spins Review
Legit & Fairness 9.6/10 |
Payment Methods 7.8/10 |
Product Rating 10.0/10 |
Customer Support 9.0/10 |
Reputation 9.2/10 |
Captain Spins Overview
Min deposit | £10 |
Max cashout | £1000000 |
Payout time | 2 days |
Game types | Roulette, Baccarat + 12 more |
Slot Games | 1400 |
Live Games | 30 |
Website Language | English |
Customer Support Language | English |
Captain Spins: Fairness and Trustworthiness
Casino T&C Restrictive Terms |
Bonuses T&C Reasonable Terms |
Responsible Gaming 11 Options |
In order to make sure that minors stay away from any gambling websites, the casino offers several helpful links to apps that help parents block the access of children to gambling websites, such as NetNanny and Cybersitter. The platform provides a set of questions that play the role of a self-assessment test to help players recognize if their gambling habits are getting out of control.
There are also several helpful pieces of advice meant to guide users into a positive mindset towards gambling. The casino also offers links to special organizations that help users manage any problematic gambling behaviour they may experience. In order to protect players from developing unhealthy gambling habits, when doing our Captain Spins review, we have found that the casino offers several responsible gambling methods to make sure users maintain a positive mindset towards their playing experience.
Gambling experiences are meant to be fun for all the players out there. However, gambling addiction is a real issue that should be recognized and addressed.
Setting Your Limits
The casino makes it possible to set your deposit limit, choosing between a daily, weekly or monthly limit. You get to decide how much you get to spend for every period of time, so it becomes easier to manage your funds. You can also always check your transactional history to keep track of all your deposits and withdrawals and help you maintain a budget.
Players can always set a time reminder when playing games so they can keep track of how long they have been logged in. The reminder can start from one minute to however long you want it to be, and it can be activated from the Responsible Gambling section of your account.
Take a Break and Self-Exclusion
Sometimes, gamblers may need a break from their gambling journey.
The platform offers two options for taking a break from the website:
- The Time-out option. If what you need is simply a short break from gambling, you may opt for the Time-out option and request a break between 24 hours and 6 weeks. During your cooling-off period, you won’t be able to access your account under any circumstances and all of your existing real funds will be redirected to you. At the end of this period, you will get to access your account right away without contacting the support team.
- The Self-exclusion option. If you feel like you need a break longer than 6 weeks, you can always apply for a self-exclusion period. Hence, your break will be between 6 months and 5 years, a period when you will be unable to access your account and all your current real funds will be redirected right away to your account. After that period ends, you will be able to access your account only after you have contacted the support team, and 24 hours have passed from the time you had made your request to the customer team. Moreover, you will need to have a call with the Responsible Gambling team and answer a set of relevant questions before your account will be reactivated.
There is also the option of closing your account available if you have decided to terminate your profile. Keep in mind that all account closures are irreversible.
Captain Spins: Payment Methods
Min deposit | £10 |
Min. Withdrawal | £10 |
Max cashout | £1000000 |
Payout time | 2 days |
Currencies | GBP |
There are no additional fees when making a deposit, so you shouldn’t have any worries in this aspect. In order to opt-in for the Captain Spins bonuses, you must make the first deposit on the website of at least £20.
Afterwards, the smallest sum you can deposit consists of £10. There are several depositing methods available such as bank cards and wallets.
You can easily deposit by pressing the Deposit button from atop the page, then choosing your preferred method.
Withdrawal Methods Available at Captain Spins
The minimum withdrawal you can make for all methods consists of £10.
It is relevant to note there are no fees when making a withdrawal either.
However, you can only make a withdrawal by using one of the following options: MasterCard, Visa, Sofort Banking, Maestro, PayPal, Neteller, Skrill Moneybookers and Wire Transfer.
In order for your withdrawal request to be processed, you usually have to wait between 24 to 48 hours.
Captain Spins Support
Live Chat No |
Live Chat 24/7 No |
Response time Failed to respond |
Helpful Chat Helpful |
FAQ Acceptable |
Email support@captainspins.com |
There are 2 ways you can get in touch with the support team: through email and their 24/7 Live Chat. As of now, there is no phone available to contact for UK users. When doing the research for our Captain Spins review, we kept in mind that getting help in time might have a significant impact on your overall gambling experience, so we tested the methods put at users’ disposal.
We have found the 24/7 Live Support to be very helpful in answering our questions, providing polite answers in short periods of time. The users are assigned to real live agents, and not bots, that will try to give you genuine answers instead of just quoting you facts from Terms & Conditions.
Overall, we found the support team to be satisfying when helping users to get answers to their questions. We have found that the average waiting time for your email to be processed and acknowledged by the support team is between 24 to 48 hours. However, the waiting time for receiving an answer depends on the query.
Captain Spins’s Reputation
Licenses MGA, UK Gambling Commission |
Online Since 2019 |
Third Party Reviews Absent |
Gambling Products 0 |
Licenses
MGA - MGA/B2C/370/2017 | |
UK Gambling Commission - 052894-R-329546-004 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Captain Spins is a brand that is being managed by the company White Hat Gaming Limited. Its business address is St John Street, Valletta, VLT1165, Malta. The company is regulated and licensed by The Gambling Commission of Great Britain for customers in the UK, as well as The Malta Gaming Authority.
The company’s revenue consists of £10 million, and they have around 300 employees. When writing our Captain Spins review, we took into consideration every detail we must bring to light in order to inform users regarding how trustworthy the company is.
Captain Spins Summary
Pros
- Helpful 24/7 Live Chat available.
- Quick registration process.
- Several responsible gambling tools available.
- The website is mobile-optimized.
Cons
- No phone contact available.
- Lack of any mobile app.
Compare Captain Spins with Other Top UK Casinos
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
1400 | 30 | 2019 | £10 | £1000000 | 2 days | No | |
780 | 50 | 2021 | £10 | £100000 | 3 days | 24/7 | |
2300 | 85 | 2017 | £10 | £100000 | 3 days | 24/7 | |
2500 | 17 | 2013 | £1 | £100000 | 2-3 days | Not 24/7 | |
1700 | 178 | 2018 | £10 | £100000 | 1-2 days | 24/7 | |
750 | 39 | 2019 | £10 | £100000 | 2 days | 24/7 |
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Casimba Casino
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Read ReviewCaptain Spins’s Rankings Across Our Categories
Category | Trending |
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Captain Spins Review Methodology
Review | Details |
---|---|
Reviewer | Anca Iamandi |
CasinoAlpha Rating | |
Test Duration | 6 Hours |
Review Duration | 5 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Dec 2021 |
Updated Date | Oct 2024 |