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Alpha's experts, boasting over 9 years of collective experience conducted a complete analysis of BigWins Casino, a reputable casino operator holding trusted licenses since its inception in 2023. In this detailed assessment, our primary objective was to closely assess whether the BigWins Casino maintains the requisite standards for security, game diversity, financial operations, and mobile usability. Furthermore, we did a deep dive into how the casino's site performs on mobile devices and looked into other key details.
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BigWins Casino presents a mixed picture in our thorough evaluation of its offerings. The game selection is diverse, encompassing various genres, but the overall quality and innovation could be more pronounced. While the casino maintains a standard level of security features, the investigation brought to light several sectors needing improvements for ensuring top-tier player security.
The help offered by the live chat customer support is satisfactory but a more consistent rapidity in replies is desirable. Overall, BigWins Casino, owned by Bigwins LTD, provides a middling experience, suitable for casual players who value variety but may not meet the expectations of more discerning players.
7.4/10Alpha RatingFair
Legit & Fairness
7.6/10
Payment Methods
7.8/10
Customer Support
8.0/10
Product Rating
7.8/10
Reputation
6.0/10
BigWins Casino Overview
Min deposit
$/€20
Max cashout
$/€20000
Payout time
1-2 days
Game types
Roulette, Baccarat
+ 15 more
Game types
SlotsTable gamesVideo PokerJackpotsKenoBingoBlackjackCrapsSic BoPokerClassic SlotsLive casinoArcade 5-Reel SlotsWheel of Fortune
Slot games
2506
Live games
166
Vip program
Exclusive bonuses, Vip support
+ 2 more
Vip program
Faster withdrawalsInvite only
Website Language
English
Customer Support Language
English , German
+ 6 more
Customer Support Language
SpanishFrench Italian Polish Portuguese Swedish
BigWins Casino User Experience Snapshots
Our Expert's Opinion: Is BigWins Casino the Right Choice for You?
"After a detailed examination, I can confidently recommend BigWins Casino for its adherence to equitable standards. It's licensing, reasonable terms, payment support, and responsive player service verify the trustworthy operations from Bigwins LTD. The incorporation of popular payment methods and ties with esteemed providers significantly increases its appeal. While advising further individual review, BigWins Casino earns my endorsement having met benchmarks for ethical, player-friendly conduct across the board, with a rating of 7.4 out of 10."
Is BigWins Casino Safe? Analysing Fairness and Security
7.6/10Legit & Fairness
Casino T&C
Restrictive Terms
Bonuses T&C
Restrictive Terms
Responsible Gaming
6 Options
BigWins Casino is licensed by Curacao Gaming. This license aims to provide a safe and fair gaming environment. The license in itself gives quite an average level of regulation. However, the casino also applies some very important features in order to increase safety and fairness for the players.
BigWins CasinoSafety Features:
SSL Encryption: BigWins Casino employs 128-bit SSL encryption to secure players’ personal and financial data during transactions. This level of encryption is one of the main standards within the industry. The SSL encryption of this nature brings an added layer of trust in players with big transactions or sensitive payment information.
Firewall Protection: To further secure the platform, BigWins Casino has installed firewall protection that monitors and filters network traffic. This is a kind of gatekeeper, allowing only trusted data through to ensure the casino’s server is safe from some potential cyber threats.
Overall Security Verdict: Overall Security Verdict BigWins Casino takes very essential precautions when it comes to player security with measures like encryption and firewalls in place. These indeed are pretty reliable means of security. However, Big Wins can be more transparent with regard to specific security technologies applied.
Fairness of Games
Aspect
Details
Verdict
RNG Certification
BigWins Casino features games from reputable providers such as NetEnt, Microgaming, and Pragmatic Play, who are known for rigorous testing of Random Number Generators (RNGs).
Fair and Reliable
Game Audits
Games offered by BigWins are periodically audited by the software providers themselves. However, the casino does not provide detailed audit reports or publicly share auditing practices by independent firms
Transparent but limited
Responsible Gambling
BigWins Casino supports responsible gaming by giving players ways to control their play. Though, more additional options can make player safety even better.
Tools Available:
Deposit Limits: Deposit limits available daily, weekly, or monthly keep players from overspending. At BigWins Casino, deposit caps could be adjusted from the account settings.
Loss Limits: BigWins Casino allows its players to set the limits of potential losses over some predefined period of time, capping the total amount a player can lose in a single day, week, or month. This tool is particularly useful for players who prefer to set strict boundaries.
Session Limits: The session limits are put in place in order to assist gamers in limiting the length of time they can spend in one gaming session. By putting these limits into place it reminds gamers to take breaks.
Self-Exclusion: If you need a break from gambling, you can exclude yourself for periods of time, whether temporary or permanent. Options range from short-term exclusion, like 24 hours or one week, to longer-term or permanent ban options, depending on the players’ wishes and needs regarding access control.
Support Resources:
Links to Support Organizations: You get access to top organizations that deal with problems in gambling such as GamCare and BeGambleAware for professional support.
Helpline: BigWins Casino does not have a dedicated helpline; instead, you get a live chat option or an email address where you can reach the customer service representatives 24/7. The agents can help players with any issue they are facing and advise them on responsible gambling issues
Responsible Gambling Verdict: After having reviewed this casino, our team assessed that BigWins Casino offers a set of basic, but essential responsible gaming tools to assist customers in practicing safer gambling. However, integrating additional features such as reality checks and time-out reminders would further support players in maintaining balanced gaming habits.
Your Guide to BigWins Casino Payments - Deposits & Withdrawals
Min deposit
$/€20
Min. Withdrawal
$/€100
Max cashout
$/€20000
Payout time
1-2 days
Currencies
GBP, EUR
+ 6 more
Currencies
AUDCADSEKNZDPLNTRY
Deposit Process Verdict
Ease of use: Depositing in BigWins Casino is pretty hassle-free. The interface that guides the player through the process easily, which even a new player can manage.
Limits: The minimum a player can deposit starts at $15, which is a pretty low threshold to accommodate players with every level of budget. The maximum deposit limit goes as high as $5,000 per transaction, appealing to high-stakes players desiring to make a big deposit.
Deposit methods: BigWins Casino supports various deposit methods, including Visa and Mastercard, Bitcoin, and Ethereum. However, the casino does not offer e-wallet options such as Skrill and Neteller.
Fees: BigWins doesn’t charge any extra fees for deposits. On the other hand, clients might want to check with their financial company and get informed about possible third-party fees that may arise, especially for international transactions or fees arising from cryptocurrency processing.
Deposit process: BigWins Casino has an effective deposit process, while the limits are flexible. Introducing e-wallets would enhance the deposit experience by catering to players who prefer faster transactions.
Withdrawal Process Verdict
Limits: The minimum withdrawal amount is $100, which can be quite restrictive to the casual player. The maximum weekly withdrawal limit is $5,000, which is standard but could limit high rollers who want larger withdrawals.
Withdrawal methods: Some of the available withdrawal methods are bank transfers, Visa, and cryptocurrencies. The lack of e-wallets, which are generally faster in their processing, could place limits on convenience for those players utilizing them.
Fees: BigWins Casino does not deduct any fees for withdrawals, but some extra charges can occur from third parties, depending on the specific payment service provider.
Payout times: The cryptocurrency withdrawals are really fast; sometimes it takes a few hours, thus giving the players a quick option for cashing out. On the other hand, some fiat currency withdrawals, like those finished by Visa and bank transfer, may take 5-7 days to finally get processed, and that is slower compared to many competing gaming websites.
Withdrawal process: BigWins Casino’s withdrawal process is standard, with reasonable limits and fast crypto transactions. Shortening payout times for fiat methods and adding e-wallets could improve the overall withdrawal experience.
Customer Support at BigWins Casino - How to Get Help When You Need It
7.6/10Customer Support
Live Chat
Yes
Live Chat 24/7
Yes
Response Time
Fast (1-5 min)
Helpful Chat
Not helpful
FAQ
Incomplete
Email
support@bigwinsnews.com
If you encounter any difficulties or you have any questions, you can contact the customer support team via many channels.
Response time & quality: The live chat is the quickest way to reach out, as it will typically connect you with a player within a couple of minutes. The responses are usually quite helpful for general inquiries; on the other hand, for players facing more complex issues, particularly problems related to withdrawal may experience longer wait times and may need follow-up communications.
Availability: The customer support is available 24/7, but BigWins does not offer any phone support, which players would have probably appreciated for direct and immediate resolution of issues.
Live Chat interaction: Live chat is very convenient and fast to access support. However, answers to some questions are limited, with detailed ones being forwarded to email correspondence.
Email interaction: Email support is reliable for addressing more complex issues, although responses can take up to 24 hours. Email is the preferred method for questions requiring detailed answers or documentation.
Overall verdict: BigWins Casino’s support services are generally reliable, with live chat and email options. Adding phone support and ensuring faster live chat responses during peak hours would improve the player experience.
What we recommend BigWins Casino to improve
Our reviewing team has concluded that BigWins Casino has a strong foundation, but certain improvements would greatly enhance the player experience. First, adding a dedicated phone support line would provide players with an additional and immediate option for resolving issues, especially for complex inquiries that require more personalized assistance. Next, the extension of live chat support with multilingual customer support personnel would make such service more accessible to a broader international audience, improving response quality for non-English-speaking players. Another area for improvement is response time consistency in the live chat, particularly during peak gaming hours.
BigWins Casino Products: Slots, Table Games, and Live Casino
7.8/10Product Rating
Game Providers
36
Slot games
2506
Live games
166
Usability
Slow Performance
Apps
No Apps
Game types
Roulette
Baccarat
Slots
Table games
Video Poker
Jackpots
Keno
Bingo
Blackjack
Craps
Sic Bo
Poker
Classic Slots
Live casino
Arcade
5-Reel Slots
Wheel of Fortune
Game providers
Slots
BigWins Casino offers a diverse selection of slot games, with over 1,200 titles ranging from classic three-reel slots to innovative video slots with unique themes and mechanics. Among them, you’ll find Vikings Go Berzerk by Yggdrasil, Temple Tumble Megaways by Relax Gaming, and Sword of Khans by Thunderkick. These appeal to players looking for certain themes with quality graphics among other things. The bet range at BigWins Casino is rather affordable, from minimum bets of as low as $0.10. For high rollers, maximum bets can be up to $200 on select games, such as Deadwood by Nolimit City, which makes this online casino suitable for players seeking larger stakes with potential returns.
Live Dealer games
The live dealer games at BigWins Casino include classics such as Blackjack, Baccarat, and Roulette, as well as games offered by a few others. Examples include Side Bet City and Mega Wheel from Pragmatic Play. This gives players a mix of more traditional live options and entertainment-based ones to appeal to different types of players. The overall quality of the live streams is good, with HD visuals and stable streaming. All live games are accessible on both desktop and mobile devices. Most of the live dealer games on BigWins Casino are developed by Vivo Gaming and Pragmatic Play Live, known for their highly interactive and real-time games
Casino Sign Up Process & Usability
The registration process at BigWins Casino is quite simple and fast. It takes just a few minutes to register. Players will be guided through the registration process, where the essential details required are email, password, and contact information. The user interface is relatively friendly, but it lags and moves slow at times.
Desktop performance
BigWins Casino has optimized its desktop site for loading efficiency, flowing smoothly from one page to another and between categories. However, there are times when the platform has long loading times.
Mobile performance
The BigWin Casino mobile experience is just the same as it is on desktop. The layout and the structure is overall great, but the platform may lag sometimes and there may be loading times.
VIP programme
BigWins Casino has a VIP program in place designed to reward loyal players with various benefits. The benefits include increased withdrawal limits, a personal account manager assigned to each member, and special bonuses. The program is multi-tiered, meaning the more and more the player enjoys gaming activities, the higher the tier they get, and the higher value of benefits.
How BigWins Casino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
6.0/10Reputation
Licenses
Curacao
Online since
2023
Third Party Reviews
Fair
Gambling Products
2
Licenses
Curacao - 34389464EU
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
BigWins Casino has built a reputation with a strong focus on cryptocurrency transactions and a unique game selection. Player reviews highlight both strengths in game variety and some concerns regarding withdrawal processing times.
User reviews: Many players commend the casino’s support for cryptocurrency payments, valuing the fast and secure transactions. However, some feedback indicates slower processing times for fiat currency withdrawals, with delays reported for methods like bank transfers. While the customer support is available 24/7, players mention that response times during peak hours can vary, affecting the overall support experience.
Industry recognition: The casino is fully licensed by Curacao, although it hasn’t yet attained third-party certifications like eCOGRA, which can further vouch for the safety and integrity of this casino.
Alpha’s Verdict: Big Wins Casino is a fun, interactive online casino platform that seems to cater mostly to players interested in cryptocurrency transaction options. The games vary from a great mix of slots and live dealer games, while the VIP program extends some of the most noteworthy perks to regulars. This casino could better its reputation by providing quicker withdrawal options for fiat users and increasing their payment options.
BigWins Casino Verdict - Pros, Cons, and What It Offers
Pros: The support for many cryptocurrencies, including Bitcoin, Ethereum, and Tether, allows players to proceed with fast, safe, and anonymous transactions. Customer support is available 24/7 via live chat and email, ensuring consistent player assistance.
Cons: The absence of popular e-wallet options, slower payout times for fiat transactions, and limited third-party audits are areas that could be improved.
BigWins Casino vs Competitors: How It Compares to Other Top Casinos
Casino
Slot Games
Live Games
Online Since
Min. Deposit
Max. Cashout
Payout Time
Live Chat (24/7)
2506
166
2023
$/€20
$/€20000
1-2 days
24/7
746
0
2012
$/€10
$/€10000
+3 days
24/7
750
1
2021
$/€25
$/€1000
+3 days
Not 24/7
707
270
2001
$/€10
$/€16000
+3 days
24/7
1692
266
2001
$/€10
$/€100000
+3 days
24/7
5864
63
2021
$/€5
$/€5000
+3 days
Not 24/7
BigWins Casino Top 3 Alternatives
Ripper Casino
Pros
Low minimum deposit of €10
24/7 live chat available
Quick registration and KYC verification process
Cons
€100 is a high minimum cashout value
Maximum cashout is only €2000 weekly
Verdict
Ripper Casino stands out with its vast array of 1800 slot games, ensuring a rich selection for enthusiasts. The casino supports convenient payment options like MasterCard, Visa, and Neosurf, accommodating a broad range of players. The platform's sleek interface and mobile compatibility highlight its commitment to user-friendly gaming experiences. With a minimum deposit of just €10 and a commitment to fast payouts within 2 days, Ripper Casino presents an appealing choice for players seeking diversity and efficiency in their gaming journey.
Red Dog Casino is part of PayPal casinos, offering swift and convenient payments through the popular platform. Despite this advantage, the casino's high minimum deposit requirement of €20 may deter some players. However, for those willing to meet this threshold, Red Dog Casino provides a seamless and secure gaming experience supported by its efficient PayPal transactions.
Multiple fast payment methods including e-wallets and crypto
Minimum deposit casino
Cons
Minimum cashout of $20
No dedicated app
Verdict
iLucki Casino is a worthy choice for online gaming, especially for those who prefer live dealer games. With a whopping 500+ tables and an impressive selection of 6000+ slots, this casino offers something for everyone. The speedy payment options, including Skrill, Neteller, and more than 12 others, make transactions convenient for players. The customer support team is available 24/7 and the response time is around 10 minutes.
How We Review BigWins Casino - Our Methodology Explained
At CasinoAlpha, we take pride in our comprehensive and transparent review methodology for BigWins Casino. Through an exhaustive testing and review phase led by our seasoned expert – BigWins Casino is awarded a CasinoAlpha Rating of 7.4 out of 10 . Our process includes a meticulous examination of deposits and withdrawal methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at BigWins Casino. thereby ensuring the ongoing relevance and trustworthiness of our evaluations for our players.
Mihnea’s communication skills make his articles easy to understand by the readers. He is a good analyst and a great strategist, which allows him to extract the most relevant information and then explain it so that everyone will easily understand the complicated terms of the casino world.
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