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- Visit the Captain Cooks Casino website
- Sign up for an account and finish the verification steps
- Deposit the required amount into your account
- Your bonus will be automatically added to your account.
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Min deposit$/€5Wagering200X (Winnings)Max cashoutNo limitSpins100Bonus Verdict
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Captain Cooks Casino User Reviews and Ratings
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Reviewed on Nov 26, 2024Nie dostałam żadnego bonusu
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Captain Cooks Casino Review
Captain Cooks Casino presents a mixed picture in our thorough evaluation of its offerings. The game selection is diverse, encompassing various genres, though there's room for improvement in quality and innovation. While the casino maintains a standard level of security features, the investigation brought to light several sectors needing improvements for ensuring top-tier player security. The customer support available through live chat offers satisfactory assistance but the responsiveness could be more consistent. Overall, Captain Cooks Casino, owned by Apollo Entertainment Limited, provides a middling experience, suitable for all types players who value variety but may not meet the expectations of more discerning players.
 Legit & Fairness 6.4/10 |
 User Reviews2.0/10 |
 Payment Methods 7.4/10 |
 Customer Support7.2/10 |
 Product Rating 7.8/10 |
 Reputation 6.6/10 |
Captain Cooks Casino Overview
| Min deposit | $/€5 |
| Max cashout | $/€16000 |
| Payout time | 2 days |
| Game types | Roulette, Baccarat + 11 more |
| Slot games | 703 |
| Live games | 200 |
| Vip program | Exclusive bonuses, Vip support + 2 more |
| Website Language | English |
| Customer Support Language | English , German + 1 more |
Our Expert's Opinion: Is Captain Cooks Casino the Right Choice for You?
Adela's Verdict
Is Captain Cooks Casino Safe? Analysing Fairness and Security
Casino T&C Restrictive Terms |
Bonuses T&C Limited Game Eligibility |
Responsible Gaming 7 Options |
A team of reviewers from Casino Alpha, boasting of a combined experience of over nine years, did a complete analysis on Captain Cooks Casino. Captain Cooks is a reputable casino holding a Kahnawake gaming license since its inception in 2003. The Kahnawake Gaming Commission license is among the most reputable and trusted licenses in the gambling community making Captain Cooks Casino a legit casino.
After being in the online casino business for a while, our reviewers concluded that Captain Cooks Casino was invested in ensuring a secure gaming experience for its players. The casino utilizes a 128-bit SSL encryption as a security measure for players’ personal and financial information. This information is fully encrypted while in transit and once it arrives at the Captain Cooks Casino server. It is protected with an industry standard firewall.
The CasinoAlpha team also saw that the casino ensures a fair gaming experience. The casino is RNG-certified and carries an eCogra license. This certification guarantees that the games provided are indeed fair and that the casino does not use malicious means to dupe players of their money.
Our review team also ascertained that you could read the eCogra Safe & Fair report by clicking on the seal at the bottom of the site. This report is updated every month and even states the payout percentages of the previous month. Our experts agreed that this level of transparency was enough to clear the doubts off the minds of players concerning the genuineness of the games.
Our in-depth review also led us to understand the casino’s responsible gambling stand. Captain Cooks Casino employs a variety of responsible gambling measures, including;
- Deposit limit tool
- Self-exclusion tool
- Cool off/ time-out tool
- Self-assessment tool
- Self-exclusion register participation
These measures help players avoid problem gambling. The casino has partnered with Gamstop to ensure that the players who feel like they are turning towards problem gambling are helped. They provide the link to Gamstop on their site.
Your Guide to Captain Cooks Casino Payments - Deposits & Withdrawals
| Min deposit | $/€5 |
| Min. Withdrawal | $/€50 |
| Max cashout | $/€16000 |
| Payout time | 2 days |
| Currencies | GBP, EUR + 3 more |
When gambling for real money, the payment processor you choose matters greatly in your experience. Captain Cooks Casino has prioritized the needs of its customers by providing flexible banking support and reasonable limits. You can make payments using direct bank transfers, credit/debit cards or e-wallets.
After a detailed analysis, our team at Casino Alpha was happy with the minimum deposit amount as it stood at only $/€5. The withdrawal amount was also favorable, being set at $/€ 16,000 across the majority of methods. The good range of minimum deposits and maximum withdrawals makes the casino accessible to all types of players, from small-scale players to high rollers.
Making deposits into the casino is quite a simple task once you are familiar with the different payment options available to you. You can choose to use Skrill, Neteller, Paysafecard, Visa, MasterCard, and various other popular methods. Here are the steps you can follow:
- Log into your casino account and click the “Bank” button on the casino software interface. This will take you to the Captain Cooks Casino ATM.
- The deposit screen will be the first page that will be visible.
- Click on the arrow button next to the deposit method of your choice to select the method by which you wish to deposit, e.g., a credit card.
- If this is a new account, you will register your payment account details using the casino software.
- Once registered, choose the amount you wish to deposit. You will receive a confirmation of your deposit request.
Most of the deposits are almost instantaneous, allowing players to play immediately they make their deposits. If you are unsure about how to make your deposits, you can contact the customer support.
Making withdrawals is another simple process. Our reviewers realized that not all methods of depositing funds could be used to make withdrawals. It is therefore important that you confirm whether your preferred method of payment can work both for banking and withdrawing.
After a thorough analysis of the T&Cs, the Casino Alpha team confirmed that you do not have to withdraw your winnings after you finish a session. You can leave your account with a positive balance, which will be saved automatically and be available the next time you log in to play.
We also noted a couple of more things concerning the withdrawals.
- The minimum withdrawal limit for direct bank transfers was $300. For all the other methods, you can withdraw as low as $50.
- After making withdrawals, your funds will be held pending for 48 hours before processing starts. You are allowed to reverse your funds when they are still in the pending state.
- The whole processing time is 1-5 days for e-wallets, 6-10 days for bank transfers, 10-21 days for cheques and 3-5 days for card payments.
When you want to make withdrawals, you can follow the following steps:
- When you are logged in to your account, click the “Bank” button.
- Click on the “Withdrawable” tab within the banking pages on the left of your screen.
- Enter the amount you want to withdraw and click “Next.”
We also noted that there were no withdrawal fees on Captain Cooks Casino for different methods of payments except bank transfers. They charge $/€50 for transactions below $/€ 3000, and $/€100 for any amount above that.
Pros and Cons of Deposits and Withdrawals
| Pros | Cons |
|---|---|
| Many payments methods available | Charges on direct bank transfers |
| Zero fee charges of most payment methods | |
| Fast payout processing | |
| User friendly process of depositing and withdrawing | |
| High maximum cashout limit |
Customer Support at Captain Cooks Casino - How to Get Help When You Need It
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Very slow (31 min+) |
Helpful Chat Not helpful |
FAQ Incomplete |
Email support@crhelpdesk.com |
Captain Cooks Casino includes a variety of features that players can use to sort out their problems. You can access the casino’s support through a 24/7 live chat function, 24/7 email assistance, telephone services and an FAQ section.
- The live chat function is highly effective but has a slow response time.
- CasinoAlpha rates casinos with a 24/7 live chat function highly because it reflects the value placed on providing players with constant, immediate assistance regardless of time or location.
- We did some tests using the live chat, and we had an average response time of 31 minutes.
An interesting fact is that the live chat function uses the auto-translate feature for some languages. This is quite helpful, especially for players who are non-English speakers.
Although the live chat was slow, we realized that the support staff were very knowledgeable. They gave clear and concise answers, which helped us sort out the problems. However, we were not fully excited by the chatbot as it did not demonstrate much knowledge.
The support team via the call center was very helpful. We discovered that Captain Cooks Casino has toll-free telephone numbers for a variety of countries and an email address that is designed for player issues and feedback.
After making some calls using different accounts, we encountered friendly, lively and knowledgeable agents. These support agents were helpful in ensuring that they answered our questions during any time of the day. Our team also realized that we could access the customer support agents in three different languages, including English, German and French.
When going through the FAQ section, we were convinced that despite Captain Cook Casino making a good attempt to answer many day-to-day questions, it was still incomplete. On a more positive note, the answers given in the FAQ section were well elaborated and gave full information about what it was answering.
The FAQ section gave detailed answers on player-relevant topics, including banking, games and account matters. However, the matter of casino bonuses was not dealt with as effectively as we had hoped. The only thing that was explained was the loyalty program, which was not explained to our satisfaction.
Because of the few cons following the customer support system, we rated it at 6.0/10, a fair rating. Captain Cooks Casino has room to improve how they handle their customers and their issues.
Editor’s Final Verdict for Support
After a detailed examination, I can confidently recommend Captain Cooks Casino because of its adherence to standards. Its terms and condition, responsive player services, and payments verify the trustworthy operations from Apollo entertainment Limited. I recommend that players have their individual reviews but at the same time, the casino earns my endorsement having met benchmarks for ethical, player-friendly conduct across with a rating of 7.0 out of 10.
Captain Cooks Casino Products: Slots, Table Games, and Live Casino
Game Providers 25 |
Slot games 703 |
Live games 200 |
Usability Slow Performance |
Apps Android |
Game types
Game providers
Captain Cooks Casino has a heart for its players and incorporates a wide range of games. However, compared to other casinos, the number of games is not a strong point, although we appreciate the diversity of both game types and providers. The games you are sure to find at the casino include classic and video slots, poker, baccarat, roulette, jackpots, blackjack, sic bo, scratchcards and live casino games.
Slots
Captain Cooks does not have very many slot games, as it only has 703 available.
However, most of the games are powered by Microgaming, which is among the best software providers in the gambling world. This means that the games being provided are of high quality and standards.
Some of the most popular slots offered in Captain Cooks Casino include:
- Thunderstruck Stormchaser: This popular slot boasts high volatility and a 96.10% RTP. Members of Captain Cooks Casino have the advantage of accessing this fantastic game before it even hits the global market.
- Fisin’ Bigger Pots of Gold: This is a five-reel, 20-payline slot. It is highly volatile and has an impressive RTP of 96.05%. This game is popular since it hosts free spins, Fish Flurry and has a maximum win of 22,800x the stake.
- Wild Link of Zeus: This is a 5-reel, 20-payline slot with an Ancient Greek theme. Its popularity lies in its gameplay, which features free spins, multipliers and a link feature that can unlock a jackpot.
Apart from the classic slots and video slots, Captain Cooks Casino also offers progressive jackpots, including:
- Casino Rewards 20-Year Celebration
- Casino Rewards Treasure Quest
- Mega Vault Millionaire
- Immortal Romance Mega Moolah
- Treasure Nile
From our analysis, we were impressed by how clear the games were and their high RTPs. We did not struggle to open any game as they all loaded quite fast. Overall, apart from the small number of games, we thought that the casino deserved an excellent rating in its slots.
Live Dealer Games
Captain Cooks Casino has partnered with one of the best software providers for live dealer games, Evolution Gaming. Evolution has been the king of live dealer games since 2006 when it was established. In total, the casino offers 200 live casino games, which is commendable as it ensures inclusivity and meeting high standards for a good gaming experience.
The wide selection of games offered by Captain Cooks Casino includes variances of games like roulette, blackjack, hybrid slot games, baccarat and keno. Since most of the games are powered by Evolution, we were not surprised to get high-quality experiences with clear designs and HD streaming.
During our review, the CasinoAlpha team tested different games in this category, and we enjoyed them. The live dealers were friendly and dealt with the games professionally. We were also able to interact with other players through the chatroom function, making the gaming experience worth our while.
After doing a thorough test of a good number of games in the casino, we were convinced that the casino deserved an excellent rating for the live dealer games section. The games are fun to play, the live dealers fun to interact with and the quality of games is top-notch.
Usability
Working with the Captain Cooks Casino platform is a seamless adventure. The site utilizes colors and designs that are friendly, which makes navigation easy and fun. The most important buttons are placed strategically in a manner that would make it impossible to miss.
The CasinoAlpha review team interacted with various aspects of the casino site from the sign-up process. The process is fast and takes less than three minutes to complete everything. We were happy with the fact that various pages are not buggy and open instantly when you click.
The casino website is compatible with both mobile and desktop devices.You can be able to play your favorite games wherever you are, whenever you want. This accessibility improves the player experience.
Captain Cooks Casino has an app that can be downloaded from the App Store or Google Play. By saving essential data on your phone and offering strong security measures, this software improves online gaming while using less internet bandwidth. The mobile application is intended to be easy to use.
The Captain Cooks Casino mobile app offers a wide range of games, such as online slots, poker, roulette, baccarat, and more. With the live gaming function, you can watch live card and tabletop games in high definition straight from your phone.
Our review team interacted with the app and commended it for being highly effective. It has an intuitive and user-friendly interface that makes it easy to navigate from page to page. We can recommend that people who play Captain Cooks Casino download the app since it provides extra encryption functions. This is essential as it protects your data even when you are playing using public Wi-Fi.
VIP Program
Captain Cooks Casino is among those casinos that have great VIP perks. Once you become a member by signing in and making a deposit, you enter the programs and are eligible to earn points as you play your favorites. The more you play at the casino, the more points you get and the higher your status level.
There are six status levels with increasing perks. These are:
- Green tier: 0–1 status points
- Bronze tier: 1–5 status points
- Silver tier: 6–80 status points
- Gold tier: 81–200 status points
- Platinum tier: 201–400 status points
- Diamond tier: 401+ points
Different games earn you different points. For example, wagering $/€5 on slots will earn you one point, while playing table games will earn you half a point.
Each status level has different sets of benefits, that is: more promotions, priority support, personal VIP hosts, exclusive games, bigger bonuses, VIP Lucky Jackpot, and many more.
How Captain Cooks Casino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
Licenses Kahnawake Gaming Commission |
Online since 2003 |
Third Party Reviews Poor |
Gambling Products 2 |
Licenses
| Kahnawake Gaming Commission - Active |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
| Section | Verdict |
|---|---|
| Licensing and Regulation | The casino has its license from the Kahnawake Gaming Commission. This is among the best regulatory commissions worldwide. |
| Security Measures | The casino utilizes a 128-bit SSL encryption as a security measure for players’ personal and financial information |
| Fairness of Games | There is a certification and auditing for the Random Number Generator (RNG) used by Captain Cooks, which is provided by COGRA. There is no third-party auditing for the casino. |
| Player Feedback | Most of the reviews praise Captain Cooks for having great games. Another place that the reviews praise is the good customer support offered by the casino. However, many players have given negative feedback concerning the bonuses claiming that they are not able to access the bonuses or that there is a gray area in the wagering requirements. |
| Conclusion on Reputation | Captain Cooks Casino is one of the casinos that have exhibited excellence. From having a reputable license, good security measures and fair gaming practices, the casino can only be termed as a great online casino. |
Captain Cooks Casino Verdict - Pros, Cons, and What It Offers
For a safe and secure gaming environment, Captain Cooks Casino is an excellent option. The platform features a relatively limited game catalog consisting of 200 live games and 703 slots, but the games are well-curated and supported by leading suppliers.
With regard to payment and customer care, Captain Cooks Casino fulfills the majority of our requirements. We also had fun exploring its selection of games and were surprised to find such many payment alternatives in one casino.
Captain Cooks Casino vs Competitors: How It Compares to Other Top Casinos
| Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
|---|---|---|---|---|---|---|---|
| 703 | 200 | 2003 | $/€5 | $/€16000 | 2 days | 24/7 |
 | 3142 | 182 | 2022 | $/€0.0001 | $/€10 | 1 day | 24/7 |
 | 8305 | 297 | 2024 | $/€10 | $/€7000 | +3 days | 24/7 |
 | 6500 | 200 | 2023 | $/€10 | $/€20000 | 2-3 days | 24/7 |
 | 3518 | 300 | 2023 | $/€10 | $/€50000 | +3 days | 24/7 |
 | 5000 | 371 | 2020 | $/€10 | $/€10000 | 24H | Not 24/7 |
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Captain Cooks Casino Rankings Across Our Categories
| Category | Trending |
|---|---|
| Casino Rewards | Top 5 |
| Muchbetter Casinos | Top 10 |
| Slot Sites | Top 20 |
| €5 Deposit | Top 5 |
| Minimum Deposit Casinos | Top 10 |
| Casino Apps | Top 20 |
| Android Casinos | Top 20 |
How We Review Captain Cooks Casino - Our Methodology Explained
At CasinoAlpha, we take pride in our comprehensive and transparent review methodology for Captain Cooks Casino. Captain Cooks Casino is subjected to an intensive testing and review process leading to a precise CasinoAlpha Rating of 6.2 out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Captain Cooks Casino. This review reflects our commitment to providing up-to-date and accurate information ensuring that our evaluations remain relevant and trustworthy for our players.
| Review | Details |
|---|---|
| Reviewer | Adela Mariuta |
| CasinoAlpha Rating | |
| Test Duration | 0 Hours |
| Review Duration | 0 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | May 2024 |
| Updated Date | Oct 2024 |
