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Alpha's specialists, boasting over 9 years of collective experience conducted a complete analysis of Casino Galaxy, a reputable gaming establishment holding trusted licenses since its inception in 2023. In this detailed analysis, our main goal was to closely assess whether the Casino Galaxy maintains the requisite standards for security, game diversity, financial operations, and mobile usability. Furthermore, we closely inspected the casino's website for how it adapts to mobile screens and checked other vital parts.
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Casino Galaxy User Reviews and Ratings
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2 Verified Reviews
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Adam dickfos
Reviewed on Jul 10, 2024
Good site
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Hamish Roxburgh
Reviewed on Mar 28, 2024
I like winning
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Casino Galaxy Review
Our comprehensive review of Casino Galaxy reveals a diverse array of features. The game selection is diverse, encompassing various genres, though there's room for improvement in quality and innovation. While the casino maintains a standard level of security features, our analysis identified several areas requiring enhancements for maximum player security.
The help offered by the live chat customer support is satisfactory but a more consistent rapidity in replies is desirable. Overall, Casino Galaxy, owned by Placebo Limited, provides a middling experience, suitable for all players who value variety but may not meet the expectations of more discerning players.
7.2/10Alpha RatingFair
Legit & Fairness
4.0/10
User Reviews
9.0/10
Payment Methods
7.8/10
Customer Support
7.8/10
Product Rating
8.2/10
Reputation
6.4/10
Casino Galaxy Overview
Min deposit
$/€10
Max cashout
$/€15000
Payout time
1-2 days
Game types
Roulette, Baccarat
+ 14 more
Game types
SlotsTable gamesVideo PokerJackpotsKenoBingoBlackjackCrapsSic BoPokerScratchcardsClassic SlotsLive casinoWheel of Fortune
Slot games
4450
Live games
400
Vip program
No Vip
Website Language
English
Customer Support Language
English , German
+ 8 more
Customer Support Language
SpanishFinnish French Japanese Norwegian Polish Russian Turkish
Our Expert's Opinion: Is Casino Galaxy the Right Choice for You?
"After in-depth testing, I can confidently recommend Casino Galaxy for its adherence to equitable standards. It's licensing, reasonable terms, payment support, and responsive player service verify the trustworthy operations from Placebo Limited. The incorporation of popular payment methods and ties with esteemed providers significantly increases its appeal. While advising further individual review, Casino Galaxy earns my endorsement having met benchmarks for ethical, player-friendly conduct across the board, with a rating of 7.2 out of 10."
Is Casino Galaxy Safe? Analysing Fairness and Security
4.0/10Legit & Fairness
Casino T&C
Restrictive Terms
Bonuses T&C
Restrictive Terms
Responsible Gaming
4 Options
Is Casino Galaxy legit? After carefully analyzing the casino’s licensing details and safety procedures, our experts found that it operates legitimately. Owned by Placebo Limited, Casino Galaxy holds a license with Anjouan Gaming to offer offshore casino gaming and sports betting services.
Casino Galaxy Safety Features: Besides its license, the casino uses standard tools to enhance player’s security. This makes Casino Galaxy safe.
SSL Encryption: The gambling site has an encryption certificate called Amazon RSA 2048 M03 and uses a SHA-256 fingerprint. This encryption technology protects players’ data on its website.
Firewall Protection: Casino Galaxy uses an advanced firewall protection system to prevent unauthorized access or communications to and from its platform.
Overall Security Verdict: Casino Galaxy is a safe and secure gambling site. Its various security tools and adherence to common iGaming practices prove this.
Fairness of Games:
The casino partners with only well-known and licensed software providers to ensure fairness in its games. However, there is no information about its game audits or RNG testing process.
Aspect
Details
Verdict
RNG Certification
No mention of the RNG certificate
Skeptical
Game Audits
No mention of game audits
Skeptical
Responsible Gambling:
Casino Galaxy has a dedicated responsible gambling page with information about its responsible gaming process and links to helpful organizations.
Tools Available:
Cooling-Off Period: You can set a cooling-off period of one day, three days, or one month in your account section.
Self-Exclusion: You can contact the casino customer support to self-exclude yourself from gambling on the casino site for a longer duration or permanently.
Support Resources:
Links to Support Organizations: BeGambleAware
Helpline: Players seeking assistance regarding responsible gambling can contact the casino via email at support@casinogalaxy.com
Responsible Gambling Verdict: Casino Alpha is impressed with how detailed Casino Galaxy’s responsible gaming page encourages players to gamble responsibly. However, various in-built tools, such as deposit, loss, and session limits, are missing.
Your Guide to Casino Galaxy Payments - Deposits & Withdrawals
Min deposit
$/€10
Min. Withdrawal
$/€20
Max cashout
$/€15000
Payout time
1-2 days
Currencies
GBP, EUR
+ 14 more
Currencies
USDAUDCADJPYNOKRUBNZDPLNBTCLTCBCHETHDOGEUSDT
If you are a crypto gambler looking for a gambling destination, Casino Galaxy is one to check. It accepts various crypto payment methods and a few fiat options.
Deposit Process Verdict
Ease of Use: You can fund your Casino Galaxy account easily by clicking the “Deposit” button in your account section.
Limits: The minimum amount you can deposit is €10, while the maximum depends on the selected payment method.
Deposit Methods: You can top up your Casino Galaxy account using various payment methods such as Jeton, Visa, Mastercard, Bitcoin, Litecoin, USDT, and so on.
Fees: Casino Galaxy does not charge fees for processing deposits. However, the only fiat currency it accepts is EUR. Your financial institution may charge you fees for currency conversions.
Deposit Process: The gambling operator processes all deposit transactions swiftly.
Withdrawal Process Verdict
Limits: The least you can withdraw from your Casino Galaxy account is €20, while the maximum is €2,500 daily and €15,000 monthly.
Withdrawal Methods: Casino Galaxy offers various payment options for withdrawals, such as Bank Transfers, Bitcoin, and Litecoin.
Fees: The online casino does not specify any fee for processing payouts. However, you must complete its verification process once your cumulative withdrawal amount exceeds €2,000.
Payout Times: If you make a payout request through a cryptocurrency option, you can receive your winnings within minutes up to 24 hours. However, the Casino Galaxy withdrawal times for bank transfer payouts take up to 5 days longer.
Withdrawal Process: Casino Galaxy’s withdrawal process is simple and smooth. Once you’ve completed your KYC and identity verification, you can withdraw winnings at any time. Simply click your balance, select your preferred payment option, and follow the instructions.
Customer Support at Casino Galaxy - How to Get Help When You Need It
4.0/10Customer Support
Live Chat
Yes
Live Chat 24/7
Yes
Response Time
Average (6-10 min)
Helpful Chat
Not helpful
FAQ
Incomplete
Email
support@casinogalaxy.io
Casino Galaxy has a dedicated support system unlike traditional casinos, which have no proper customer support department. From our expert findings, you can get prompt assistance at the casino through live chat.
Response Time & Quality: During our tests, the average response time of the live chat support was around one minute. Besides, the support agents were patient and helpful in answering our inquiries.
Availability: You can access live chat support 24/7. To launch the live chat, click the message icon in the site’s footer, which also doubles as the comprehensive help center.
Live Chat Interaction: Multiple languages are supported. However, you cannot choose your preferred language until you start chatting with an agent.
Email Interaction: If you want to contact the casino via email, send your inquiries or complaints to support@casinogalaxy.io. It can take a couple of minutes or hours to get a response from email support.
Overall: The customer support at Casino Galaxy is good, and players can get quick assistance at any time of the day. In addition, the support for various languages will allow players who don’t understand English get needed assstance.
What We Recommend Casino Galaxy To Improve
As impressive as the Casino Galaxy customer support is, it is not perfect. The casino needs to improve the chat interface to allow players select their preferred languages. It should also consider including telephone support in the future.
Casino Galaxy Products: Slots, Table Games, and Live Casino
8.2/10Product Rating
Game Providers
40
Slot games
4450
Live games
400
Usability
Slow Performance
Apps
No Apps
Game types
Roulette
Baccarat
Slots
Table games
Video Poker
Jackpots
Keno
Bingo
Blackjack
Craps
Sic Bo
Poker
Scratchcards
Classic Slots
Live casino
Wheel of Fortune
Game providers
As a player at this online casino, you have access to 5,500+ Casino Galaxy games from top providers like Betsoft, EvoPlay and Habanero. Not only does the casino have have a vast selection of games, but these games cover different types. You can play slot games, jackpots, table games, roulette, blackjack and poker.
Slots: More than 4,000 Casino Galaxy slots are available on the casino’s lobby, many of which offer decent wagering limits (a minimum of €0.20 to a maximum of €200). You can play different slot types, and they have features like multipliers and free spins.
Live Dealer Games: The “Live Casino” section features Casino Galaxy live games. This section is powered by Ezugi, Nucleus Gaming, and Betsoft Gaming. However, you won’t find Evolution Gaming games, which is a huge miss. Nevertheless, the casino boasts of various live roulette, live baccarat and TV game shows with high-quality definition streaming. So, as long as you have good internet connection, you can play the live games.
Casino Sign-Up Process & Usability: Creating a Casino Galaxy account is straightforward and involves providing basic details. The overall casino site is user-friendly, with the navigation bar on the left.
Desktop Performance: The Casino Galaxy website is well-designed. Our experts did not notice any glitches, and the site’s arrangement makes for easy navigation.
Mobile Performance: The Casino Galaxy mobile casino site also works well and adapts to various screen sizes. This means you can play games without sticking to a desktop computer screen.
Casino Galaxy App: There is no Casino Galaxy app to install on your smartphone or tablet.
VIP Program: You can take advantage of special rewards and earn loyalty points through the Casino Galaxy loyalty program.
How Casino Galaxy’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
6.4/10Reputation
Licenses
Anjouan Gaming
Online since
2023
Third Party Reviews
Poor
Gambling Products
3
Licenses
Anjouan Gaming - 365/JAZ
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Knowing a casino’s reputation can help you decide if it can be trusted. Our experts have checked Casino Galaxy’s reputation by considering its user reviews and industry recognition.
User Reviews: Considering that it is relatively new, there are not many player reviews about the casino. Nevertheless, the few reviews our experts found are positive, showing that it can be trusted for now.
Industry Recognition: The Casino Galaxy license indicates that it operates legally. However, while many casinos showcase their licensing details, we had to click the Anjouan Gaming seal to find the details.
Alpha’s Verdict: Casino Galaxy is still new and is gradually building its reputation. Casino Alpha believes that the gambling site can be fairly trusted.
Casino Galaxy Verdict - Pros, Cons, and What It Offers
Casino Galaxy has a lot of good things going for it. Its selection of 5,500+ games is vast enough to cater to players, and the deposit and withdrawal options are good enough. Besides, CasinoAlpha is impressed with the customer support and user gaming experience.
Notwithstanding, Casino Galaxy needs to improve some aspects. Its daily withdrawal limit is not up to par with some top operators, and it can add more responsible gambling tools. The bottom line is that Casino Galaxy is a decent casino with numerous impressive features and some flaws.
Casino Galaxy vs Competitors: How It Compares to Other Top Casinos
Casino
Slot Games
Live Games
Online Since
Min. Deposit
Max. Cashout
Payout Time
Live Chat (24/7)
4450
400
2023
$/€10
$/€15000
1-2 days
24/7
4450
400
2023
$/€10
$/€15000
3 days
24/7
1729
400
2021
$/€20
$/€15000
3 days
24/7
2883
380
2022
$/€5
$/€17142
1 day
24/7
1200
520
2015
$/€10
$/€20000
1-2 days
24/7
8249
595
2022
$/€5
$/€20000
1-2 days
24/7
Explore Casino Galaxy’s Sister Sites - Find Casinos With Similar Experience
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8.0Recommended
100% up to €150 + 50 Free Spins No Deposit + 150 Free Spins
For those in search of a unique experience in an Apple Pay casino, Bizzo Casino stands out as a worthy contender. With minimum deposit and withdrawal limits set at €10, this feature appeals to both beginners and experienced players, ensuring accessibility for all. Additionally, for crypto enthusiasts, Bizzo Casino offers a wide selection of 12 options, including Bitcoin, Dogecoin, Tether, and Ripple. This diverse range caters to various preferences, solidifying Bizzo Casino's reputation as one of the best Apple Pay casinos available.
Trusted providers like Play'n Go and Evolution Gaming
Quick payout time of 1-2 days
Cons
Maximum cashout of only $/€5000
Payments can take longer than 2 days depending on the method
Verdict
Betroom24 offers an impressive selection of over 9000 slot games and 700 live dealer games. With big names like Play'n Go, Betsoft, and Evolution Gaming behind its offerings, quality is assured. What's great is the low minimum deposit of $/€5 and the chance to cash out up to $/€5000, making it accessible to all. Plus, with payouts taking just 1-2 days, you won't be waiting long to enjoy your winnings.
Arcanebet Casino stands out among cryptocurrency users, offering support for a variety of digital currencies, including Bitcoin, Litecoin, Ethereum, Dogecoin, and Tron. This extensive range of cryptocurrency options ensures seamless and secure transactions, catering to the needs of modern players seeking alternative payment methods. With dedicated crypto support, players can enjoy swift deposits and withdrawals without the hassle of traditional banking methods, enhancing their overall gaming experience.
How We Review Casino Galaxy - Our Methodology Explained
At CasinoAlpha, ensuring a trusted and comprehensive analysis. Casino Galaxy is subjected to an intensive testing and review process leading to a precise CasinoAlpha Rating of %rating% out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Casino Galaxy. ensuring that our evaluations retain their relevance and trustworthiness for our players.
Adela enjoys exploring the industry in-depth and gathering insights to provide useful guides and casino reviews meant to help players throughout their online gambling journey. When she’s not venturing into the gambling universe, she likes taking long drives and listening to old-school tunes.
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