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Deposit and Withdrawal
Product Rating
Reputation
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Top CategoriesHow to claim it
- You can go to the Grand Hotel Casino’s platform using our link.
- Register for an account
- Complete the KYC verification process.
- Make a minimum amount.
- Your bonus will be credited to your account immediately.
100% UP TO $100
Min deposit$10Wagering200X (Deposit + Bonus)Max cashoutNo limitBonus Verdict
We recommend that you only claim Grand Hotel Casino’s 100% up to $/€/£100 welcome offer if you are prepared to meet the 200 times wagering requirement. The minimum deposit is only available to players with a minimum of $/€10.
Grand Hotel Casino allows players to easily access and enjoy a portfolio of mobile slots on the go with a collection of 707 slot games optimized for mobile-compatible devices.
Reload Offers
2nd Deposit50% Up To $1503rd Deposit30% up to $1504th Deposit20% Up To $160
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Grand Hotel Casino User Reviews and Ratings
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Grand Hotel Casino Review
In our detailed analysis Grand Hotel Casino showcases both strengths and weaknesses. The game selection is diverse, encompassing various genres, yet the overall execution and innovation might benefit from further development. While the casino maintains a standard level of security features, our investigation revealed some areas where improvement is needed to ensure optimal player protection. The help offered by the live chat customer support is satisfactory but a more consistent rapidity in replies is desirable. Overall, Grand Hotel Casino, owned by Apollo Entertainment Limited, provides a middling experience, suitable for casual players who value variety but may not meet the expectations of more discerning players.
 Legit & Fairness 9.0/10 |
 Payment Methods 6.0/10 |
 Customer Support6.0/10 |
 Product Rating 6.0/10 |
 Reputation 9.0/10 |
Grand Hotel Casino Overview
| Min deposit | $/€10 |
| Max cashout | $/€16000 |
| Payout time | 2 days |
| Game types | Roulette, Baccarat + 13 more |
| Slot games | 707 |
| Live games | 270 |
| Vip program | Exclusive bonuses, Birthday bonuses + 3 more |
| Website Language | English |
| Customer Support Language | English |
Payment methods
Our Expert's Opinion: Is Grand Hotel Casino the Right Choice for You?
Adela's Verdict
Is Grand Hotel Casino Safe? Analysing Fairness and Security
Casino T&C Restrictive Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 12 Options |
According to our assessment of the Grand Hotel Casino review, it is legit, as the platform employs advanced security measures. This helps protect player data and transactions, ensuring a safe gaming experience. The following are examples of Grand Hotel Casino safety features:
SSL Encryption: The casino uses high SSL encryption to guarantee players a secure gaming experience. In this manner, it is encrypted before any sensitive data is sent over the internet.
Firewall Protection: The platform possesses solid firewall protection that protects the site from cyber attacks.
The platform has systems that help keep customers safe and provide a great gaming experience. Players should expect that all financial and personal information will always be private. The Kahnawake Gaming Commission supports all of these safety measures and enforces them through licensing.
Fairness of Games
| Aspect | Details | Verdict |
|---|---|---|
| RNG Certification | Certified by eCOGRA, ensuring random and fair game outcomes. | Fair and Reliable |
| Game Audits | Regularly audited by [Auditing Firm] to ensure transparency and fairness. | Transparent |
Responsible Gambling
According to statistics, 6% of the world suffers from problem gambling. As a result, online gambling platforms have put in safety measures to promote responsible gambling. Grand Hotel Casino promotes responsible gambling through various tools and resources.
These are the tools you will find on Grand Casino Hotel’s website:
- Deposit Limits: You can take charge of your account’s finances by establishing deposit caps for each day, week, and month. You can discuss your alternatives with the casino support team by contacting them if you think it would be beneficial to set your deposit limitations.
- Take-A-Break feature: Grand Hotel Casino provides the following take-a-break times for those who would need help controlling their amount of play at the casino or who would just like to take a quick break from gambling from 24 Hours to 6 Weeks.
- Self-Exclusion: Should a player feel they have a gambling problem and require a long-term or permanent restriction, Grand Hotel Casino offers a Self–exclusion option. This exclusion can be for 6 months to five years.
Support Resources:
Aside from the safety tools on the Grand Hotel Casino website, Grand Hotel Casino also supports organizations players can contact if they believe they have a gambling problem. The following are examples of support organizations players can contact:
- GamCare
- Gambling Therapy
- BeGambleAware
Helpline: Grand Hotel Casino has a 24/7 customer support helpline dedicated to problem gambling. Players can contact the casino support team if they want to activate any of the responsible gambling features.
Responsible Gambling Verdict: Grand Hotel Casino offers comprehensive responsible gambling tools and resources, supporting players in maintaining healthy gaming habits.
Your Guide to Grand Hotel Casino Payments - Deposits & Withdrawals
| Payment | Min deposit | Max withdrawal |
|---|---|---|
| $10 | $4000 |
| $10 | $4000 |
| $10 | $4000 |
| $10 | N/A |
| $10 | N/A |
| $10 | N/A |
| $10 | N/A |
| $10 | N/A |
| $10 | N/A |
| $10 | $4000 |
| Min deposit | $/€10 |
| Min. Withdrawal | $/€50 |
| Max cashout | $/€16000 |
| Payout time | 2 days |
| Currencies | GBP, EUR + 3 more |
Deposit Process Verdict
- Ease of use: Grand Hotel Casino makes it easy for users to make deposits by allowing various payment methods. Good.
- Limits: The platform’s deposit limit is quite low at $10, allowing new players to enter the games without risking much. Good.
- Deposit methods: Grand Hotel Casino supports many payment methods, including Visa, MasterCard, Neteller, and more. Good.
- Fees: There are no exploitative fees on the site that would ruin the gaming experience. Good.
- Deposit process: The deposit process is seamless. Great.
Withdrawal Process Verdict
- Limits: Grand Hotel Casino’s withdrawal limit stands at $10. This helps new players try to make safe bets. However, DBT (Direct Bank Transfers) has a withdrawal limit if up to $300.
- Withdrawal methods: The online casino has 16 withdrawal methods. They include Visa, PayPal, Neteller and other popular options.
- Fees: There is a 2.5% conversion fee for withdrawals processed in different currencies. There are also fees attached to DBT withdrawals.
- Payout times: Grand Hotel Casino’s payout time is two days. This is faster than many online casino platforms.
- Withdrawal process: The withdrawal process is quick and easy.
Customer Support at Grand Hotel Casino - How to Get Help When You Need It
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Slow (11-30 min) |
Helpful Chat Misleading |
FAQ Incomplete |
Email support@crhelpdesk.com |
Grand Hotel Casino has a customer support system to help players resolve any deposits, withdrawals, and bonus claims issues. The platform has a live chat feature and a customer support email users can contact.
- Response time & quality: The customer support’s response time is between 11 and 30 minutes. This is quite slow, especially for issues that must be resolved quickly.
- Availability: The customer support live chat is available 24/7.
- Live Chat interaction: Unfortunately, Grand Hotel Casino’s Live Chat is sometimes misleading, making it unhelpful sometimes.
- Email interaction: Casino Alpha and users alike have found email interactions helpful.
- Overall verdict: Our Grand Hotel Casino review emphasizes the availability of commendable support and the need to significantly enhance the quality of live chat interactions to provide players with timely and accurate assistance.
What we recommend Grand Hotel Casino to improve
To enhance player satisfaction and loyalty and provide good online casino experiences, Grand Hotel Casino should prioritize improvements to its customer support service.
Firstly, reducing live chat response times is crucial. Aiming for a response time of under 10 minutes would significantly improve player experience, especially for urgent issues. Secondly, the live chat agents require additional training to provide accurate and helpful information. Clear and concise communication is essential to resolve player queries efficiently.
While the 24/7 availability of live chat is commendable, considering supplementary options like phone support could benefit players who prefer verbal communication. By addressing these areas, Grand Hotel Casino can elevate its customer support to industry standards and foster stronger player relationships.
Grand Hotel Casino Products: Slots, Table Games, and Live Casino
Game Providers 36 |
Slot games 707 |
Live games 270 |
Usability Slow Performance |
Apps Desktop app |
Game types
Game providers
- Slots
There are a limited number of games at Grand Hotel Casino. If you choose to start playing, there are around 700 slot games users can play on its platform, video slots included. This number falls below the required number of 1,000 for online casinos. Nevertheless, Grand Hotel Casino offers wide variety of interesting slot games from different providers like Triple Edge Studios, Microgaming software and Neon Valley Studios. The casino also offers its players big wins with jackpots and progressive jackpots.
- Live Dealer games
Grand Hotel Casino has over 200 live dealer games, which is way over the casino industry requirement of 50 games. The casino features table games like roulette, blackjack and other live casino games. The live dealer variety of games offers users a unique experience and the more there are on sight, the more fun the platform will be
- Casino Sign Up Process & Usability
The Grand Hotel Casino log-in process is quite easy and seamless. The casino’s website also has a high level of usability.
- Desktop performance
The online casino was easy to use and navigate using a desktop, even if it doesn’t have a downloadable version yet.
- Mobile performance
By adding a specialised app for mobile users, Grand Hotel Casino has greatly improved the gaming experience and is ideal for people who like to gamble while on the go.
- Grand Hotel Casino app:
The Grand Hotel Casino app has made betting on the platform seamless. Players can now access this casino easier and with the same intuitive as the one on mobile browser.
How Grand Hotel Casino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
Licenses Kahnawake Gaming Commission |
Online since 2000 |
Third Party Reviews Poor |
Gambling Products 3 |
Licenses
| Kahnawake Gaming Commission - Active |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Grand Hotel Casino is an online casino with many reviews and opinions. We will analyze user reviews and industry recognition to understand its reputation and provide a comprehensive assessment.
User Reviews: Verdict
- Mixed feedback: User reviews for Grand Hotel Casino present a varied picture. While most players report positive experiences with a good selection of games, fair payouts, and responsive customer support, others express dissatisfaction with technical issues, slow withdrawals, and poor customer service.
Industry Recognition: Verdict
- Limited recognition: Grand Hotel Casino has few industry awards or recognition. This could be due to several factors, including the casino’s age, size, or marketing strategy.
Alpha’s Verdict: Verdict
Grand Hotel Casino’s reputation is good based on the experts and user reviews. Although there are some features that must be improved for the casino to be flawless, it is undoubtedly a well-viewed casino in this industry.
Grand Hotel Casino Verdict - Pros, Cons, and What It Offers
Grand Hotel Casino’s vast array of casino offerings remarkably exceeds most expectations. Players who value quick financial operations will find the Grand Hotel Casino’s fast transaction times and 2-day payment speed very tempting. But there’s still an opportunity to improve by giving them more options regarding payment methods.
With 707 different slot game titles, the selection at CasinoAlpha is quite impressive. Slot fans would surely find Grand Hotel Casino to be a perfect location. Notwithstanding these advantages, Grand Hotel Casino must improve its search engine capabilities. The user experience is hampered by the difficulty of effectively searching for games in such a large library of slot titles.
Grand Hotel Casino vs Competitors: How It Compares to Other Top Casinos
| Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
|---|---|---|---|---|---|---|---|
| 707 | 270 | 2000 | $/€10 | $/€16000 | 2 days | 24/7 |
 | 9080 | 551 | 2021 | $/€10 | $/€7000 | 3 days | Not 24/7 |
 | 750 | 264 | 2008 | $/€10 | $/€16000 | 2 days | 24/7 |
 | 4000 | 248 | 2023 | $/€20 | $/€40000 | 2-3 days | 24/7 |
 | 6500 | 244 | 2023 | $/€20 | $/€7000 | 3 days | 24/7 |
 | 7000 | 840 | 2014 | $/€1 | $/€40000 | +3 days | 24/7 |
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Grand Hotel Casino Rankings Across Our Categories
| Category | Trending |
|---|---|
| Casino Rewards | Top 20 |
How We Review Grand Hotel Casino - Our Methodology Explained
At CasinoAlpha, ensuring a trusted and comprehensive analysis. Grand Hotel Casino undergoes an intensive testing phase followed by an additional review process dedicated to crafting the review – culminating in a detailed CasinoAlpha Rating of 7.2 out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Grand Hotel Casino. ensuring that our evaluations retain their relevance and trustworthiness for our players.
| Review | Details |
|---|---|
| Reviewer | Adela Mariuta |
| CasinoAlpha Rating | |
| Test Duration | 2 Hours |
| Review Duration | 44 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Jun 2024 |
| Updated Date | Oct 2024 |
