Important terms
This first deposit bonus is part of a welcome package consisting of 4 deposits.
We went over multiple factors when doing this Grand Mondial Casino review, including customer support, casino terms and conditions, everything you need to know about slots, live dealer games and usability, as well as the best deposit and withdrawal options available at the casino. Our CasinoAlpha experts work tirelessly for each and every comprehensive casino review we bring you, and this one is no different.
Legit & Fairness 4.4/10 |
Payment Methods 5.6/10 |
Product Rating 7.0/10 |
Customer Support 6.2/10 |
Reputation 7.0/10 |
Min deposit | $10 |
Max cashout | $16000 |
Payout time | 2 days |
Game types | Roulette, Baccarat + 13 more |
Slot games | 707 |
Live games | 270 |
Vip program | Exclusive bonuses, Birthday bonuses + 3 more |
Website Language | English |
Customer Support Language | English |
Casino T&C Restrictive Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 12 Options |
We started our Grand Hotel Casino review by analyzing the casino’s legitimacy and fairness, which are reflected in its Kahnawake Gaming Commission license. This proves that the casino functions legally and abides by industry standards. Offering 12 responsible gambling tools, Grand Hotel Casino shows that responsible gambling and the well-being of its players are a priority.
Criteria | Details | Verdict |
---|---|---|
Licensing Information | The Grand Hotel Casino license is granted by the Kahnawake Gaming Commission, which is a reputable authority in the industry. | Excellent |
Safety | The casino does not have an SSL Encryption, putting player data at risk. | Poor |
Regulatory Compliance | The casino adheres to industry regulations and standards by operating legally and having regular audits. | Good |
Fair Gaming Practices | Grand Hotel is certified by eCOGRA for RNG and is regularly audited. | Excellent |
Responsible Gambling Measures | Grand Hotel Casino offers 12 responsible gambling tools, useful links, and trained customer support. | Excellent |
Overall, Grand Hotel Casino offers its players a safe gaming experience, providing several responsible gambling measures. The casino’s license ensures its legality and compliance with industry standards. However, players’ data security is at risk as the casino has no SSL Encryption.
Min deposit | $10 |
Min. Withdrawal | $50 |
Max cashout | $16000 |
Payout time | 2 days |
Currencies | GBP, EUR + 3 more |
Deposit Methods:
Withdrawal Methods:
Withdrawal Times:
Fees and Charges:
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Slow (11-30 min) |
Helpful Chat Misleading |
FAQ Incomplete |
Email support@crhelpdesk.com |
To make a complete Grand Hotel Review, we have tested the casino’s customer support speed and quality. Grand Hotel Casino support includes a 24/7 live chat, an FAQ section, and an email address.
Support Channels:
Response Times:
Support Quality:
Additional Support Features:
Licenses Kahnawake Gaming Commission |
Online since 2000 |
Third party reviews Poor |
Gambling Products 3 |
Kahnawake Gaming Commission - Active |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
With 24 years of experience on the market, Grand Hotel Casino offers an average gaming experience due to the low number of games in its library. The Kahnawake license ensures the experience is safe, although there is the need to add SSL Encryption to ensure data protection. Player reviews show that the casino needs to up its customer support and payment section, Grand Hotel Casino payouts often taking more than the promised 2 days. Based on other Grand Hotel Casino reviews, it averages a score of 6/10, placing it among other lower-rated casinos.
 
Grand Hotel Casino Features Reviewed | Alpha’s Verdict |
---|---|
Legit & Fairness | The casino wins points thanks to its Kahnawake Gaming Commission license and eCOGRA certification. |
Deposits & Withdrawals | The deposit and withdrawal methods are varied, although the $50 minimum deposit is quite high, and the payout time is longer than usual. |
Customer Support | The customer support at Grand Hotel needs improvement as the response time is slow, and the chat is misleading. |
Product Rating | This online casino’s website needs to be updated to a more modern theme, and performance updates should be made as it is too slow. Developing a mobile app is highly recommended. |
Reputation | Third-party reviews have shown that Grand Hotel Casino is an average-rated casino. |
Pros and Cons:
Pros: Grand Hotel Casino has a standard $10 minimum deposit, making it accessible even for players with a more modest budget. The casino accepts payments with various cryptocurrencies, which accommodates larger categories of players. The desktop app offers a much more comfortable gaming experience than the website.
Cons: The game library at this online casino is modest, amassing only roughly 700 titles. The minimum withdrawal is high at $50, which could be a downside for some players. The customer support is of low quality, offering slow and rarely helpful advice. Unfortunately, there is no Grand Hotel Casino mobile app available.
Final Recommendations:
Our Grand Hotel Casino review concluded that this casino offers an average gaming experience with its modest game library and simple yet outdated website layout. Customer support needs improvement, as it is an important issue for players.
This casino is suited for new players as it has a standard $10 minimum deposit. However, the minimum withdrawal limit is more suitable for players with larger budgets. The modest game library could be a downside for high rollers.
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
707 | 270 | 2000 | $10 | $16000 | 2 days | 24/7 | |
3388 | 0 | 2016 | $10 | $50000 | 1 day | 24/7 | |
8810 | 332 | 2023 | $30 | $18000 | 1 day | 24/7 | |
4555 | 703 | 2012 | $10 | $100000 | +3 days | 24/7 | |
9500 | 900 | 2023 | $25 | $30000 | 1-2 days | 24/7 | |
8305 | 297 | 2024 | $10 | $7000 | +3 days | 24/7 |
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Read ReviewCategory | Trending |
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Casino Rewards | Top 10 |
CasinoAlphaNZ’s experts use an extensive testing protocol, followed by an in-depth analysis, to make sure our reviews are trustworthy and direct. Our team of specialists meticulously examines the deposit and withdrawal methods, verifying their efficiency and security protocols. Additionally, we test the gaming experience at Grand Hotel Casino by trying a diversity of slots and live games. This comprehensive approach ensures that our reviews remain relevant and trustworthy, providing our players with accurate and valuable insights.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha rating | |
Test Duration | 5 Hours |
Review Duration | 4 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | May 2024 |
Updated Date | Nov 2024 |