Important Bonus Terms
- The code LEGACY65 must be used to claim this bonus
- The free spins can only be used on Primal Warriors: Legacy slot
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Our team of experts, boasting over 9 years of collective experience conducted a complete analysis of Platinum Reels Casino, a reputable gambling operator holding trusted licenses since its inception in 2011. In this detailed review, our primary objective was to closely assess whether the Platinum Reels Casino maintains the requisite standards for safety, game diversity, financial operations, and mobile usability. Furthermore, we thoroughly examined the casino's website for how well it responds to mobile use and other crucial aspects.
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Important Bonus Terms
Offer Verdict
Claiming the 65 free spins no deposit bonus at Platinum Reels Casino offers a great way for new players to explore the casino without any financial risk. These free spins can only be used on the Primal Warriors: Legacy slot, providing a focused introduction to one of the casino’s popular games. This no deposit bonus means you can experience the excitement of slot play without spending any money, making it an ideal way to start your gaming journey.
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easy to join, platform looks good, also loaded with many slots
Our comprehensive review of Platinum Reels Casino reveals a diverse array of features. The game selection is diverse, encompassing various genres, but the overall quality and innovation could be more pronounced. While the casino maintains a standard level of security features, our investigation revealed some areas where improvement is needed to ensure optimal player protection. While the live chat customer service is competent the consistency of their responsiveness leaves room for improvement. Overall, Platinum Reels Casino, owned by Goldridge Solutions Limited, provides a middling experience, suitable for all types players who value variety but may not meet the expectations of more discerning players.
Legit & Fairness 8.0/10 |
User Reviews 8.0/10 |
Payment Methods 6.6/10 |
Customer Support 10.0/10 |
Product Rating 4.0/10 |
Reputation 2.0/10 |
Min deposit | $/€25 |
Max cashout | $/€20000 |
Payout time | +3 days |
Slot games | 375 |
Live games | 11 |
Anca's Verdict
"After a detailed examination, I recommend Platinum Reels Casino as a legitimate option upholding fair standards. It's licensing, reasonable terms, payment support, and responsive player service verify the trustworthy operations from Goldridge Solutions Limited. The incorporation of popular payment methods and ties with esteemed providers significantly increases its appeal. While advising further individual review, Platinum Reels Casino earns my endorsement having met benchmarks for ethical, player-friendly conduct across the board, with a rating of 6.4 out of 10."
Casino T&C Restrictive Terms |
Bonuses T&C Limited Game Eligibility |
Responsible Gaming 7 Options |
Platinum Reels makes it convenient for new players or those in need of help by displaying a Responsible Gambling tab in the lower section of the landing page for ease of access. This section details all necessary tools, such as self-exclusion, deposit, and self-limits, and links to specialized help like NCP Gambling, Gamblers Anonymous, and more. Additionally, there is also a self-assessment feature that lets players evaluate their mental and physical health in relation to gambling. Platinum Reels clearly puts responsible gambling first, assisting players with their needs.
Min deposit | $/€25 |
Min. Withdrawal | $/€100 |
Max cashout | $/€20000 |
Payout time | +3 days |
During our research, we found that Platinum Reels Casino has only 4 payment methods, with a minimum deposit of €35, which exceeds the standard market average of €10. On top of that, the minimum withdrawal imposed by the casino is €100, which is a very big drawback. This minimum cashout amount does not cater to new players, as it’s not reasonable to impose this high of a threshold for a new player.
As for deposit methods, global players only get 4 options: Mastercard, American Express, Visa and MoneyCard. Typically, we usually recommend casinos with at least 8 payment methods to give players more freedom to pick the most fitting option for them.
If you’re the type of player who finds crypto a more effective option, Platinum Reels offers 4 crypto options: Bitcoin- Wallets and Cash, Ethereum, Litecoin. Among these, you may only withdraw via Bitcoin.
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Very slow (31 min+) |
Helpful Chat Not helpful |
FAQ Incomplete |
Email support@platinumreels.com |
The well-rounded support at Platinum Reels is a very strong feature we took note of, especially since the casino offers around-the-clock staff support, which distinguishes this casino from other sites we’ve joined and tested. We’ve specifically tested the live chat feature thoroughly to see whether the response time is fast and whether you actually get in touch with a bot or a staff member, and we got tailored responses from helpful staff members. When it comes to phone and email support, both are swift, though do note that there will be a queue whenever you contact support via phone number.
Game Providers 3 |
Slot games 375 |
Live games 11 |
Platinum Reels Casino is a very sturdy option for rookies looking to join a new casino, specifically for the diverse slot options which are also available in demo version. The following section of our thorough review will focus on the three main aspects players seek at a top worldwide casino: slot games, live casino and usability.
Though there are only around 400 slot options available, which is on the lower side, the games we found are quite varied, with balanced betting limits starting at €0.10. You may make your pick from progressive jackpots, classic slots, or video slots. On the flip side, the casino only has 3 providers: RTG, Visionary Gaming and SpinLogic. Having only 3 providers is a big flow usually, but seeing the diverse games the casino manages to include, that won’t be a problem here.
Platinum Reels Casino only has 1 live casino game, this being a very underwhelming collection. Despite this, the casino tries to make up for the lack of live dealer games by having a standard video poker collection of over 10 games, though the absence of a live casino tab is heavily felt. The addition of live games would definitely increase our overall score, but until then, CasinoAlpha will give the live casino section of Platinum Reels a 2/10.
The site is notably challenging to navigate, with users often struggling to locate games on the cluttered interface. The absence of a prominent search bar further accentuates this issue, making it difficult for players to find their preferred titles.
Additionally, the outdated interface detracts from the overall user experience, lacking the sleekness and efficiency expected in modern online casinos. Alongside these issues is the absence of dedicated apps for iOS and Android devices, which limits accessibility and convenience for mobile users. Overall, significant improvements are needed to enhance the usability of Platinum Reels Casino to be on par with the market standard.
Licenses Curacao |
Online since 2011 |
Third Party Reviews Absent |
Gambling Products 4 |
Curacao - 365/JAZ |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Platinum Reels Casino, owned by Digital Way International, maintains a mixed reputation within the online gambling community. Some users appreciate its diverse selection of games and occasional promotional offers, but others criticize its outdated interface and difficult navigation. According to reviews on Trustpilot, the casino has an average score of 2.5 out of 5, with some users praising its game variety while others lament its customer service and withdrawal process. Similarly, on Casino.org, Platinum Reels Casino holds an average rating of 3 out of 5, with users expressing both positive and negative experiences, highlighting the casino’s polarizing nature among players.
Platinum Reels Casino provides numerous advantages that make it a standout choice for online gambling enthusiasts. With the inclusion of cryptocurrency options, players can enjoy secure and convenient transactions. Moreover, the casino offers a diverse selection of games, catering to various preferences and ensuring hours of entertainment. Additionally, the availability of 24/7 customer support further enhances the overall user experience, making Platinum Reels Casino a top choice in the online gaming landscape.
Platinum Reels Casino earns our recommendation for its outstanding customer support, offering 24/7 live chat support, phone and email assistance. This comprehensive support system ensures that players receive prompt and effective assistance whenever they need it, enhancing their overall gaming experience. This type of support is hard to come by, so joining a casino like Platinum Reels is a must.
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
375 | 11 | 2011 | $/€25 | $/€20000 | +3 days | 24/7 | |
375 | 11 | 2021 | $/€10 | $/€20000 | 2-3 days | 24/7 | |
2883 | 380 | 2022 | $/€5 | $/€17142 | 1 day | 24/7 | |
6305 | 343 | 2023 | $/€10 | $/€6000 | 2 days | 24/7 | |
4450 | 400 | 2023 | $/€10 | $/€15000 | 3 days | 24/7 | |
4980 | 126 | 2022 | $/€10 | $/€7000 | 2 days | Not 24/7 |
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Read ReviewCategory | Trending |
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€5 No Deposit | Top 20 |
At CasinoAlpha, ensuring a trusted and comprehensive analysis. Platinum Reels Casino undergoes an intensive testing phase followed by an additional review process dedicated to crafting the review – culminating in a detailed CasinoAlpha Rating of %rating% out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Platinum Reels Casino. Through this Platinum Reels Casino review we demonstrate our commitment to delivering timely and accurate information.
Review | Details |
---|---|
Reviewer | Anca Iamandi |
CasinoAlpha Rating | 6.4 / 10 |
Test Duration | 6 Hours |
Review Duration | 21 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Dec 2023 |
Updated Date | Jul 2024 |
Anca's analytic skills developed in Generative Linguistics allow her to bring you clear and concise gambling-related content. Her texts will help you understand casinos, bonuses, fees, and rules and forget about all the gambling myths that pull you down. She's a strong advocate of safe gambling.