GenerationVIP User Reviews

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GenerationVIP Review

GenerationVIP Overview

Min deposit£10
Max cashout£1000000
Payout time1-2 days
Slot Games903
Live Games100

Is GenerationVIP Legit? Analyzing Fairness and Trustworthiness

7.0/10Legit & Fairness

In terms of responsible tools, this trustworthy casino will not let you down. It provides industry-standard tools to keep your gameplay from becoming a problem. Moreover, the tools are compliant with the Gambling Commission, enhancing UK players’ security.

The account menu provides you with a useful option to set up deposit limits. You may set up daily, weekly and monthly limits. A budget calendar like this can be handy because it enables you to plan your gameplay.

The casino offers autoplay limits as a responsible tool as well. It might prove very useful for budget management. You will find an option to set them up in your games.

Another helpful option is the reality check, which enables notifications that inform you about the duration of your sessions at specific intervals. Select the appropriate frequency, and you’ll be good to go.

That’s not all. You can review all your past transactions and gameplay from the same account menu.

Finally, if a player feels they should take a shorter or a more extended break from gambling, they can simply set this up by contacting Support. To avoid getting in this position, make sure to read through the Responsible Gambling page of this casino. Take a self-assessment test there or ask for specialized help from the relevant organizations.

How to Manage Payments at GenerationVIP: A Quick Guide

PaymentMin depositMax withdrawal
MasterCard£10N/A
PayPal£10No limits
Paysafecard£10N/A
Trustly£10No limits
Visa£10No limits
Visa Direct£10No limits
Visa MasterCard£10No limits
Min deposit£10
Min. Withdrawal£10
Max cashout£1000000
Payout time1-2 days

Featuring the most established payment providers, this casino aims to meet its UK players’ expectations.

Not all punters will be satisfied, though. A sought-after payment option that is missing here is Boku or Pay by Phone. Still, the wide variety of e-wallets makes it evident why they didn’t include this operator.

To deposit, click on the appropriate button, select your preferred method and enter the desired amount. Chances are you have already been through a similar process before.

Withdrawals are just as quickly done. You should be aware that the only method to issue a withdrawal request is through the My Account menu: not through e-mail, live chat or other means.

As we hinted at previously, UK players have to verify their accounts to make any transactions. However, there is a separate verification process for payment methods.

To comply with the UKGC requirements, the casino needs to verify that you are indeed the holder of the debit card or e-wallet you claim to possess. To prove your financial means, provide:

  • Copies/scans of the front and back of your debit card;
  • A screenshot or other proof that you own the e-wallet;
  • A copy of your bank statement.

Your cashouts are routed back to the original deposit method, except for the cases in which the casino offers another option. This may happen if you deposit through Paysafecard or Mastercard. Although the latter doesn’t pose such problems on other casinos, UK players cannot withdraw with this operator here.

Suppose your account balance is less than the lower withdrawal limit. In this case, you can withdraw your entire amount by contacting customer support.

In some instances, not only Mastercard but also Visa cardholders may face payment problems. Should this happen, your cashouts will be redirected through any other method. You must have used that method for deposits before. If you have not used any, contact Support. You may opt to combine withdrawal requests issued for the same payment method within 24 hours into a single transaction. Thus, you’ll receive all the funds in one go.

 

GenerationVIP Support: Availability and Contact Methods

7.0/10Customer Support

We have verified the support centre of this casino for our GenerationVIP Casino review, and we must confess that it gave us mixed feelings. They have no telephone number. The only contact methods available are live chat or e-mail. The chat feature is open 7 days a week, from 8:00 AM to 00:00 AM.

On the platform, it is stated that the support agents are exceptionally trained and customer-oriented. In seeing such a remark, we felt it should be put to the test. So, we’ve tried out the Live Chat feature with various queries to see if the agents are indeed helpful as they are trained.

What Do We Think About GenerationVIP Casino Support?

Our verdict is not stellar. If you have questions of fine detail, you might want to seek help elsewhere, maybe even take the matter into your own hands and research the Terms and Conditions. On the one hand, the agents responded fast, but some of our questions were met with unsatisfying replies. Asking for extra details, we were sent off to the FAQ pages. While one must admire the effort put into creating those helpful pages, it should go without saying that Support must try and provide clear and concise answers, not redirect the player anywhere else.

GenerationVIP Products: Slots, Table Games, and Live Casino

10.0/10Product Rating

Game types

Video Poker
Video Poker
Table games
Table games
Blackjack
Blackjack
Baccarat
Baccarat
Roulette
Roulette
Jackpots
Jackpots
Live casino
Live casino
Slots
Slots
Bingo
Bingo
Sic Bo
Sic Bo
Poker
Poker

Game providers

On this platform, you’ll find classic casino games, as well as new instalments from the biggest software providers. The site is divided into two sections, both brimming with variety.

The two buttons near the account menu redirect you to the Casino section, with slots and table games, or to Live Casino. Each is further organized by game category, and you can use the search bar to find out your favourite games or sort them by provider.

This online casino is dedicated to keeping its game pages fresh, bringing in new titles every month. You’ll be notified by e-mail whenever new games are launched, provided you allowed this type of communication with the casino at sign-up.

Slots Available at GenerationVIP

Generally, it’s advisable to use your GenerationVIP bonus codes in slot games. However, technically you can roll them over on any game you want. You’ll find a wide array of options to choose from if you plan on going the slot route.

Although the slot catalogue is extensive enough and the search bar is proper when you need to locate your favourites, browsing through is not easy. Unless you’re a fan of scrolling through hundreds of games, you won’t find the page very friendly. It would have been useful to organize the games further by provider or theme.

However, we can quickly get over this detail because variety is a more critical metric than arrangement for the objective analysis put forth in our GenerationVIP casino review.

To give some examples, you get to play titles from providers such as:

  • NetEnt: Starburst, Twin Spin, Wild Water
  • Play’n Go: Fire Joker, Energoonz, Diamond Vortex
  • Red Tiger: Lucky Wizard, Legend of Athena, Wild Elements

And the list goes on. Keep in mind that the games will be locked until you verify your account.

Live Roulette

The Live Casino section will present you with a neater arrangement, but fortunately, the diversity remains.

Live roulette players are spoiled with over 20 choices. There are games for any budget, with accepted bets ranging from £0.1 to £10000:

Game Minimum Bet Maximum Bet
Speed Roulette £0.1 £2000
American Roulette £0.2 £10000
VIP Roulette £1 £5000

Live Blackjack

If you’d rather beat a real dealer in a blackjack session, you’ll always find a live table awaiting. Go to the Live Blackjack section and put your skill to the test on these titles:

Game Minimum Bet Maximum Bet
Blackjack – The Strip £5 £5000
Blackjack Party £0.5 £200
Infinite Blackjack £1 £5000

Live Baccarat

This classic casino game makes its appearance too on this complete gambling platform. And the games come with many rooms each, so you won’t have to wait in line:

Game Minimum Bet Maximum Bet
Speed Baccarat A £1 £1000
Lightning Baccarat £1 £250
Baccarat Squeeze £1 £1000

Table Games

In assessing the games catalogue offered by the casino, we have found that it provides a dedicated table games section, complete with blackjack, roulette and baccarat titles.

Here are the titles that caught our attention:

Game Minimum Bet Maximum Bet
Roulette Lounge £1 £50
European Blackjack Gold £1 N/A
Baccarat £10 £500
Classic Blackjack Gold £1 £200

We have tested the platform on multiple devices, looking for any differences between computer and mobile versions. Our benchmarks reveal a platform that’s been conceived with mobile users’ interests at heart. For the analysis, the following devices, connections and browsers have been used:

Device Internet Browser
Apple MacBook Air WiFi Safari
iPhone X 4G Safari
Microsoft Surface Pro 7 4G Opera

Desktop Interface Breakdown

The account menu provides quick access to your personal settings, GenerationVIP bonus codes and customer support. Pages that you access from the account menu will open in a pop-up window. This holds for deposits as well. We are not very fond of this structural detail, but it poses no practical problems.

In the footer, you’ll find helpful links and transparent information regarding the casino company. You also have quick access to critical information regarding payments, responsible gaming and the promotional policy.

All in all, the platform is not so user friendly, but at least it provides transparent information about its features.

Mobile Gameplay – Our Rating

For our smartphone test, all the features presented themselves in a straightforward manner. The simple design looks and feels better on a smartphone.

The tight arrangement was kept, and all the GenerationVIP bonus codes were readily available. Moreover, you are granted the same loyalty points when playing on mobile devices.

The mobile website’s architecture seems compatible with the most up-to-date devices. While playing, we didn’t encounter any bugs, and the games were displayed well.

Should you decide to sign up, check out this step-by-step guide. We’ve put it together to help you get through the process as effortlessly as possible:

  1. Enter your e-mail address.
  2. Create a strong password.
  3. Type in a unique username.
  4. Enter your full name.
  5. Type in your address: postal code, city name, street name, house number.
  6. Confirm your preferred currency.
  7. Select your date of birth.
  8. Enter your bonus code if you have any.
  9. Don’t forget to tick the promo box to receive future bonuses.

To deposit and play, you must verify your account. We cover this process next, along with the various rules that relate to your account.

Account Details Needed for Verification

A verification reminder will appear each time you log in if you don’t do it at once with the registration. This makes it even easier. Click on the green Upload Documents button, and a pop-up window will appear.

First, you will need to verify your age and address. You may ascertain both by providing a driver’s license. However, if you don’t have one, use your ID or passport for age verification. To confirm your address, send a bank statement or utility bill.

Have the photos or scans ready and click on the green Upload button. Browse through your computer or smartphone for the files and select them.

GenerationVIP’s Reputation: Licensing, Background, and Third-Party Reviews

10.0/10Reputation

Licenses

UK Gambling CommissionUK Gambling Commission - 000-039483-R-319409-001
MGA - MGA/CRP/148/2007

Gambling Products

Online Casino

Online Casino

Betting

Betting

Bingo

Bingo

Poker

Poker

Brick & Mortar

Brick & Mortar

This GenerationVIP Casino review is guided by facts alone, so we had to look up the company that owns this brand and do a background check. We’ve found numerous cues that indicate its legitimacy.

The company is licensed by the UKGC since 2014. This warrants the safety of your personal information, funds and transactions, as the Commission is very stringent when it comes to these matters. Moreover, it ensures that you’ll only be going to play fair games.

As our research shows, this company hasn’t gotten into legal problems since their licensing, which means they have always kept the highest standards. No leap of faith is needed when registering on GenerationVIP: we can objectively tell that it is worthy of your trust.

GenerationVIP Summary: Pros, Cons, and What to Expect

Pros

  • A wide selection of games with 1000+ slots and 100+ live casino titles;
  • Option to set autoplay limits;
  • Each bet yields you loyalty points that you can convert into bonus funds;
  • Many payment methods supported, with 6 e-wallet providers;
  • Useful FAQ pages.

Cons

  • No Mastercard withdrawals;
  • The website is not user-friendly.

Compare GenerationVIP with Other Top UK Casinos

CasinoSlot GamesLive GamesOnline SinceMin. DepositMax. CashoutPayout TimeLive Chat (24/7)
GenerationVIP Logo Logo9031002019£10£10000001-2 daysNot 24/7
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Rich Ride Casino Logo Logo80002017£10£1000002-3 days24/7
PlayFrank Casino Logo Logo1500172014£10£1000002 days24/7
PlayToro Casino Logo Logo25001002020£10£1000000+3 days24/7
Jonny Jackpot Logo Logo1100902018£10£200002 days24/7

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GenerationVIP Top 3 Alternatives

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OK Bingo Casino

Pros

  • No cashout limit
  • Tiered loyalty program
  • 1300+ slots

Cons

  • No iOS, Android or Desktop apps
  • £2.50 fee on deposits and cashouts

Verdict

OK Bingo is on our casino list for its £10 low minimum deposit and the impressive 1350+ slots collection you can access with it. With this in mind, our testing team considers OK Bingo a great choice for slot players with a low starting budget. The withdrawal limit of £1000000 makes room for jackpot players as well, but we don't consider OK Bingo Casino to be fit for more experienced punters because it lacks live game options. UK players have limited payment options, but PayPal, Neteller and PayByPhone are all available.

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MrQ Casino Logo Logo

MrQ Casino

Pros

  • No withdrawal limits
  • More than 500 slots
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  • Low minimum deposit of £10

Cons

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  • There are only 4 payment methods available
  • No phone support available

Verdict

MrQ Casino is a rather small casino that offers quality over quantity. The casino proves care to the players and efficiency in fast processing time. Not only that, but it is also a low minimum deposit casino with a cashout limit of £1000000. Their bonuses usually don't have wagering and no limits on your winnings.

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Wild West Wins

Pros

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Cons

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Verdict

Wild West Wins is especially recommended to low-budget slot players. They have a low minimum deposit of £10 and more than 1400 games available. Each title is carefully chosen and comes from highly popular providers like NetEnd, Red Tiger, Pragmatic Play, Playson and many more. Wild West Wins has accessible promotions and a modern website that can be easily accessed from any device. Note that the payout time is slower than average at 3 days, and the payment options are also limited, so we would like to see an improvement in this aspect.

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GenerationVIP’s Rankings Across Our Categories

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GenerationVIP Review Methodology

ReviewDetails
Reviewer
CasinoAlpha Rating
Test Duration
Review Duration
Deposit Methods Checked
Withdrawal Methods Checked
Slots Tested
Live Games Tested
Published Date
Updated Date
Cosmin Brehoi
AuthorCosmin BrehoiAuthor & Editor at CasinoAlpha

Since forever a student of life and writer at his core, he loves to gamble on football matches in his spare time. Combining the art of prediction and a rigorously trained intuition, he has joined the iGaming world to promote a responsible and data-driven approach to sports betting.

Tudor Turiceanu
ReviewerTudor TuriceanuCEO & Chief Editor at CasinoAlpha

Tudor Turiceanu uses his multiple systematic skillsets to oversee and coordinate the CasinoAlpha project. He assists the authors in creating a transparent gambling niche for users. As a CEO and Chief Editor with broad knowledge, Tudor knows the importance of transmitting confident advice.