Casinos have been adopting the term VIP in their name lately to convey a special kind of care for their UK players. Our experts, however, are seasoned enough to know that it may be just empty words. Thus, we have put GenerationVIP to the test to determine whether it lives up to its name. Read on to discover the results.
- The website is not user-friendly and the graphic theme seems outdated. We have encountered a number of bugs and crashes on a computer. Luckily, on mobile devices the platform did not present us with the same errors. This casino is optimized for mobile play, so your games will perform well on a decent smartphone.
- In terms of payment options, GenerationVIP is not stellar. You will not be able to use your Skrill Moneybookers or Neteller wallets here. On the other hand, the casino provides support for other e-wallets like PayPal, Paysafecard and Trustly, which balances the scales a bit. However, we had to lower the rating because of the various problems debit card users face, and especially players that use Mastercard.
- This casino has all the game types UK players normally seek. They host over 1000 slots and close to 100 live casino rooms, with baccarat, roulette and blackjack all represented. Players that prefer table games get to play their favourites here as well, with tens of choices. In terms of providers, GenerationVIP offers a rich catalogue, although we could not overlook the omission of Yggdrasil, Thunderkick and Playtech.
- At GenerationVIP, players are offered different types of bonuses, among which the welcome deals and the loyalty bonuses stand out. The casino runs cashback and extra spins promotions from time to time as well. The wagering requirements associated with the offers are industry standard. However, we did not see any registration bonuses, sought by some players.
- The Support centre may be unprofessional at times, depending on the agent you speak to. Although it may be hard to find your answers, you'll get them eventually. And if Support cannot help you, you'll find most queries answered in the FAQ pages. The contact methods offered are e-mail and live chat, the latter feature being available 7 days a week.
- The casino shines in this respect, with all the responsible tools usually present on UK casinos. We have found useful utilities for budget management like deposit limits and past transactions history, a self-assessment test and an option to set autoplay limits. Moreover, you can take a break or opt to self-exclude if the situation requires it.
| Min. deposit | £10 |
| Min. Withdrawal | £10 |
| Max. cashout | £1000000 |
| Payout time | 1-2 days |
| Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Bingo, Blackjack, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker |
| Slot games | 903 |
| Live dealer games | 100 |
| Licenses | Malta Gaming Authority, UK Gambling Commission |
| Vip program | No |
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Poker -
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Live Baccarat -
Sic Bo -
Live Roulette -
Bingo -
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Video Poker -
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Table games -
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Live Casino -
Roulette
GenerationVIP Review Table of Contents
Casino Overview
- Company name:
- AG Communications Limited
- Website:
- generationvip.com/
- Stock indicator:
- ASPIRE.ST
- Online since:
- 2019
- Address:
- High Street 135, SLIEMA, SLM 1548, Malta
- UK Gambling Commission:
- 000-039483-R-319409-001
- Malta Gaming Authority:
- MGA/CRP/148/2007
This GenerationVIP casino review is guided by facts alone, so we had to look up the company that owns this brand and do a background check. We’ve found numerous cues that indicate its legitimacy.
The company is licensed by the UKGC since 2014. This warrants the safety of your personal information, funds and transactions, as the Commission is very stringent when it comes to these matters. Moreover, it ensures you that you’ll only be going to play fair games.
As our research shows, this company hasn’t gotten into legal problems since their licensing, which means they have always kept the highest standards. No leap of faith is needed when registering on GenerationVIP: we can objectively tell that it is worthy of your trust.
Registration process
Should you decide to sign-up, check out this step-by-step guide. We’ve put it together to help you get through the process as effortlessly as possible:
- Enter your e-mail address.
- Create a strong password.
- Type in a unique username.
- Enter your full name.
- Type in your address: postal code, city name, street name, house number.
- Confirm your preferred currency.
- Select your date of birth.
- Enter your bonus code if you have any.
- Don’t forget to tick the promo box to receive future bonuses.
To deposit and play, you must verify your account. We cover this process next, along with the various rules that relate to your account.
Account details
A verification reminder will appear each time you log in if you don’t do it at once with the registration. This makes it even easier. Click on the green Upload Documents button, and a pop-up window will appear.
First, you will need to verify your age and address. You may ascertain both by providing a driver’s license. However, if you don’t have one, use your ID or passport for age verification. To confirm your address, send a bank statement or utility bill.
Have the photos or scans ready and click on the green Upload button. Browse through your computer or smartphone for the files and select them.
User experience
We have tested the platform on multiple devices, looking for any differences between computer and mobile versions. Our benchmarks reveal a platform that’s been conceived with mobile users’ interests at heart. For the analysis, the following devices, connections and browsers have been used:
| Device | Internet | Browser |
|---|---|---|
| Apple MacBook Air | WiFi | Safari |
| iPhone X | 4G | Safari |
| Microsoft Surface Pro 7 | 4G | Opera |
Desktop
The account menu provides quick access to your personal settings, GenerationVIP bonus codes and customer support. Pages that you access from the account menu will open in a pop-up window. This holds for deposits as well. We are not very fond of this structural detail, but it poses no practical problems.
In the footer, you’ll find helpful links and transparent information regarding the company that operates the casino. You also have quick access to critical information regarding payments, responsible gaming and the promotional policy.
All in all, the platform is not so user friendly, but at least it provides transparent information about its features.
Mobile
For our smartphone test, all the features presented themselves in a straightforward manner. The simple design looks and feels better on a smartphone.
The tight arrangement was kept, and all the GenerationVIP bonus codes were readily available. Moreover, you are granted the same loyalty points when playing on mobile devices.
The architecture of the mobile website seems compatible with most up to date devices. While playing, we didn’t encounter any bugs, and the games were displayed well.
GenerationVIP Games
On this platform, you’ll find classic casino games, as well as new instalments from the biggest software providers. The site is divided into two sections, both brimming with variety.
The two buttons near the account menu redirect you to the Casino section, with slots and table games, or to Live Casino. Each is further organized by game category, and you can use the search bar to find out your favourite games or sort them by provider.
This online casino is dedicated to keeping its game pages fresh, bringing in new titles every month. You’ll be notified by e-mail whenever new games are launched, provided you allowed this type of communication with the casino at sign-up.
Slots
Generally, it’s advisable to use your GenerationVIP bonus codes in slot games. However, technically you can roll them over on any game you want. You’ll find a wide array of options to choose from if you plan on going the slot route.
Although the slot catalogue is extensive enough and the search bar is proper when you need to locate your favourites, browsing through is not easy. Unless you’re a fan of scrolling through hundreds of games, you won’t find the page very friendly. It would have been useful to further organize the games by provider or theme.
However, we can quickly get over this detail because variety is a more critical metric than arrangement for the objective analysis put forth in our GenerationVIP casino review.
To give some examples, you get to play titles from providers such as:
- NetEnt: Starburst, Twin Spin, Wild Water
- Play’n Go: Fire Joker, Energoonz, Diamond Vortex
- Red Tiger: Lucky Wizard, Legend of Athena, Wild Elements
And the list goes on. Keep in mind that the games will be locked until you verify your account.
Live Roulette
The Live Casino section will present you with a neater arrangement, but fortunately, the diversity remains.
Live roulette players are spoiled with over 20 choices. There are games for any budget, with accepted bets ranging from £0.1 to £10000:
| Game | Minimum Bet | Maximum Bet |
|---|---|---|
| Speed Roulette | £0.1 | £2000 |
| American Roulette | £0.2 | £10000 |
| VIP Roulette | £1 | £5000 |
Live Blackjack
If you’d rather beat a real dealer in a blackjack session, you’ll always find a live table awaiting. Go to the Live Blackjack section and put your skill to the test on these titles:
| Game | Minimum Bet | Maximum Bet |
|---|---|---|
| Blackjack – The Strip | £5 | £5000 |
| Blackjack Party | £0.5 | £200 |
| Infinite Blackjack | £1 | £5000 |
Live Baccarat
This classic casino game makes its appearance too on this complete gambling platform. And the games come with many rooms each, so you won’t have to wait in line:
| Game | Minimum Bet | Maximum Bet |
|---|---|---|
| Speed Baccarat A | £1 | £1000 |
| Lightning Baccarat | £1 | £250 |
| Baccarat Squeeze | £1 | £1000 |
Table Games
In assessing the games catalogue offered by the casino, we have found that it provides a dedicated table games section, complete with blackjack, roulette and baccarat titles.
Here are the titles that caught our attention:
| Game | Minimum Bet | Maximum Bet |
|---|---|---|
| Roulette Lounge | £1 | £50 |
| European Blackjack Gold | £1 | N/A |
| Baccarat | £10 | £500 |
| Classic Blackjack Gold | £1 | £200 |
Game providers
GenerationVIP vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £10 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 1-2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 1 day |
| Slot games Industry standard: 500 | 903 |
| Bonus Industry standard: 100% up to GBP 200 | bonus |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
£10 | £10 | £1000000 | 1-2 days | 2 mins | 1 day | 903 | 100% up to £ 77 |
|
|
£3 | £30 | 1 000 000 | 1 day | 2 mins | 2-3 days | 30 | 200% up to £ 100 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 | 100% up to £ 200 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to £ 550 |
|
|
£5 | £10 | £1000000 | 1 day | 3 mins | 1 day | 30 | 200% up to £ 200 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 | 200% up to £ 40 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to £ 150 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 | 200% up to £ 50 |
GenerationVIP Review - Payment Methods
Featuring the most established payment providers, this casino aims to meet its UK players’ expectations.
Not all punters will be satisfied, though. A sought-after payment option that is missing here is Boku or Pay by Phone. Still, the wide variety of e-wallets make evident why they didn’t include this operator.
To deposit, click on the appropriate button, select your preferred method and enter the desired amount. Chances are you have already been through a similar process before.
Withdrawals are just as quickly done. You should be aware that the only method to issue a withdrawal request is through the My Account menu: not through e-mail, live chat or other means.
As we hinted at previously, UK players have to verify their account to make any transactions. But there is a separate verification process concerning payment methods.
To comply with the UKGC requirements, the casino needs to verify that you are indeed the holder of the debit card or e-wallet you claim to possess. To prove your financial means, provide:
- Copies/scans of the front and back of your debit card;
- A screenshot or other proof that you own the e-wallet;
- A copy of your bank statement.
Your cashouts are routed back to the original deposit method, except for the cases in which the casino offers another option. This may happen if you deposit through Paysafecard or Mastercard. Although the latter doesn’t pose such problems on other casinos, UK players cannot withdraw with this operator here.
Suppose your account balance is less than the lower withdrawal limit. In this case, you can withdraw your entire amount by contacting customer support.
Be aware
In some instances, not only Mastercard but also Visa cardholders may face payment problems. Should this happen, your cashouts will be redirected through any other method. You must have used that method for deposits before. In case you did not use any, contact Support.
Tips
You may opt to combine withdrawal requests issued for the same payment method within 24 hours into a single transaction. Thus, you’ll receive all the funds in one go.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
£10 | No limits | N/A | N/A | N/A |
|
£10 | No limits | £10 | No limits | 1-2 days |
|
£10 | No limits | N/A | N/A | N/A |
|
£10 | No limits | £10 | No limits | 1-4 days |
|
£10 | No limits | £10 | No limits | 1-6 days |
|
£10 | No limits | £10 | No limits | 1-6 days |
|
£10 | No limits | £10 | No limits | 1-6 days |
Related casinos
Support
- Phone:
- No phone available
- Email:
- support@Generationvip.com
- Live chat:
- Schedule: 08:00 CET to 00:00 CET
We have verified the support centre of this casino for our GenerationVIP casino review, and we must confess that it gave us mixed feelings. They have no telephone number. The only contact methods available are live chat or e-mail. The chat feature is open 7 days a week, from 8:00 AM to 00:00 AM.
On the platform, it is stated that the support agents are exceptionally trained and customer-oriented. In seeing such a remark, we felt it should be put to the test. So, we’ve tried out the Live Chat feature with various queries to see if the agents are indeed helpful as they are trained.
Our verdict is not stellar. If you have questions of fine detail, you might want to seek help elsewhere, maybe even take the matter into your own hands and research the Terms and Conditions.
On the one hand, the agents responded fast, but some of our questions were met with unsatisfying replies. Asking for extra details, we were sent off to the FAQ pages.
While one must admire the effort put into creating those helpful pages, it should go without saying that Support must try and provide clear and concise answers, not redirect the player anywhere else.
Responsible gambling
In terms of responsible tools, this trustworthy casino will not let you down. It provides industry-standard tools to keep your gameplay from becoming a problem. Moreover, the tools are compliant with the Gambling Commission, enhancing UK players’ security.
The account menu provides you with a useful option to set up deposit limits. You may set up daily, weekly and monthly limits. A budget calendar like this can be handy because it enables you to plan your gameplay.
Recommendation
The casino offers autoplay limits as a responsible tool as well. It might prove very useful for budget management. You will find an option to set them up in your games.
Another helpful option present here is the reality check, enabling notifications that inform you about the duration of your sessions at specific intervals. Select the appropriate frequency, and you’ll be good to go.
That’s not all. You can review all your past transactions and gameplay from the same account menu.
Finally, if a player feels they should take a shorter or a more extended break from gambling, they can simply set this up by contacting Support. To avoid getting in this position, make sure to read through the Responsible Gambling page of this casino. Take a self-assessment test there or ask for specialized help from the relevant organizations.
GenerationVIP Review - Pros and Cons
- A wide selection of games with 1000+ slots and 100+ live casino titles;
- Option to set autoplay limits;
- Each bet yields you loyalty points that you can convert into bonus funds;
- Many payment methods supported, with 6 e-wallet providers;
- Useful FAQ pages.
- No Mastercard withdrawals;
- The website is not user-friendly.
How we review
| Reviewer | Cosmin Brehoi |
| Casinoalpha rating | 8.5 / 10 |
| Test duration | 7 Hours |
| Review Duration | 60 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2021 |
|---|---|
| Updated Date | Nov 2023 |
GenerationVIP Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!