Important terms about this bonus
- Use the bonus code UNIVERSE when making your deposit.
- Free spins are available for the slot Starburst.
In our detailed analysis Casino Universe showcases both strengths and weaknesses. The game selection is diverse, encompassing various genres, yet the overall execution and innovation might benefit from further development. While the casino maintains a standard level of security features, the investigation brought to light several sectors needing improvements for ensuring top-tier player security. The customer support available through live chat offers satisfactory assistance but the responsiveness could be more consistent. Overall, Casino Universe, owned by N1 Interactive Ltd, provides a middling experience, suitable for casual players who value variety but may not meet the expectations of more discerning players.
Legit & Fairness 8.0/10 |
Payment Methods 8.0/10 |
Customer Support 5.0/10 |
Product Rating 8.8/10 |
Reputation 8.0/10 |
Min deposit | $/€10 |
Max cashout | $/€10000 |
Payout time | 24H |
Game types | Roulette, Baccarat + 13 more |
Slot games | 5000 |
Live games | 371 |
Vip program | Free spins, Cashback + 6 more |
Website Language | English |
Customer Support Language | English , German + 1 more |
Casino T&C Reasonable Terms |
Bonuses T&C Limited Game Eligibility |
Responsible Gaming 10 Options |
When it comes to the legitimacy of an online casino, we leave no stone unturned while conducting our checks. We thoroughly analysed every bit of the terms and conditions that were there on the casino website and were left with the impression that the terms were not as clearly defined as they should be. They were presented in a complicated tone of voice, and we could not find important information such as the wagering limits, bonus contributions and expiry dates on there.
Casino Universe is licensed by MGA, with license number MGA/B2C/394/2017. MGA is considered among the most reputable authorities in the online gambling sphere, and therefore, we can confirm that this is a completely legitimate online casino. The casino is completely secure, with over 10 responsible gambling options available.
Min deposit | $/€10 |
Min. Withdrawal | $/€20 |
Max cashout | $/€10000 |
Payout time | 24H |
Currencies | EUR, USD + 4 more |
As part of our Casino Universe review, we checked all the payment methods it offers and were slightly disappointed. The casino does not offer many payment methods that are prevalent in the online casino world, like Trustly, even though it has a good number of methods available for deposits and withdrawals.
The payment methods available are:
As for the minimum deposit and withdrawal amounts, these are $/€10 and $/€20, respectively, which is the standard amount for every online casino payment method. The max cashout for all these payment methods is $/€100000, and the payout takes up to 3 days.
Live Chat Yes |
Live Chat 24/7 No |
Response Time Average (6-10 min) |
Helpful Chat Helpful |
FAQ Acceptable |
Email support-en@casinouniverse.com |
Every online casino should have a customer support base that caters to all the players’ needs and solves every issue they come across during their experience with the casino. Casino Universe certainly has put a lot of effort into this department, and users have reported positive things about the functionality and accessibility of its customer support options. There is an active live chat option, but it is not available 24/7. The live chat has good customer support agents who are very accessible and helpful with every query. The response time for this live chat is typically 6-10 minutes.
As an alternative, Casino Universe customer support also has an FAQ page which has answers to the most common problems users face in their experience. You can definitely find solutions related to your payout-related problems, for example, on the FAQ page. For less urgent queries, you can also use their email service, which also has a good response time. The support email for Casino Universe is support-en@casinouniverse.com.
Overall, our experience with customer support at Casino Universe was largely positive. We were impressed with the efficiency and speed of response from their customer support agents, and the FAQ satisfied most of our needs as well. It is positive that the bookmaker also offers an email service, but the presence of a phone service would have been a cherry on top. Our only qualm with the bookmaker is the lack of a 24/7 live chat, but it makes up for it with the highly impressive FAQ section, live chat and email.
Licenses MGA |
Online since 2020 |
Third Party Reviews Fair |
Gambling Products 4 |
MGA - MGA/B2C/394/2017 |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Active since 2020, Casino Universe holds a valid MGA gambling license, which allows the bookmaker to run its operations in multiple countries all across the globe, so you do not have to worry whether this casino is licensed or not. This license verifies the casino’s integrity and allows players to play with real money on the site. The casino is also verified by third-party reviews and has multiple casino products in its inventory.
We at CasinoAlpha had mixed feelings following our review of Casino Universe. Firstly, the bookmaker does not have the best payment options and does not offer an attractive payout time. The number of payment methods available is also not very high, meaning it takes away a lot from your convenience and flexibility.
Moreover, the customer support system, although very responsive, sometimes leaves a lot to be desired. The lack of a 24/7 live chat or phone call service is evident and there are no signs of that being resolved in the future. The casino lacks some basic responsible gambling tools, which makes us question the safety protocols they follow over at Casino Universe.
On the whole, despite having an excellent, varied selection of slots, Casino Universe leaves a lot to be desired, both from functionality and practicality perspectives. Also, countries outside of Europe are restricted countries for this casino. We would not recommend this casino to any real players; newcomers and even high rollers should be careful while engaging with Casino Universe.
Our team picked this casino as it is hard to overlook the vast variety of games that it offers and even some of the unique providers they have for these games. Even with the lack of live dealer games, we really enjoyed testing and reviewing the Casino Universe game library.
Things that set Casino Universe apart from other casino sites are:
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
5000 | 371 | 2020 | $/€10 | $/€10000 | 24H | Not 24/7 | |
8210 | 610 | 2022 | $/€10 | $/€7000 | 2-3 days | Not 24/7 | |
3408 | 506 | 2021 | $/€10 | $/€20000 | 3 days | 24/7 | |
20000 | 850 | 2019 | $/€1 | $/€100000 | 1 day | 24/7 | |
830 | 320 | 2022 | $/€25 | $/€10000 | 1-2 days | 24/7 | |
1800 | 80 | 2023 | $/€10 | $/€6000 | 3 days | 24/7 |
Zinkra Casino has a high game diversity with titles from renowned providers like NetEnt and Play'n Go, adding up to a collection of over 1200 slots and 105 live dealer games. The casino stands out for its fast payout time of just 1 day and supports versatile payment methods, including Skrill and Neteller, catering to both traditional and crypto users. Although it lacks a VIP program, its modern web design and user-friendly interface on both desktop and mobile devices make it a compelling choice for gamers seeking quality entertainment and efficient service.
Read ReviewSpaceWin Casino features an impressive collection of over 4000 slots and over 100 live dealer games. Licensed by Curacao, it provides a secure and fair gaming environment for its users. While the platform is easily accessible on both desktop and mobile devices, the lack of a dedicated app is noted. CasinoAlpha's testing team noticed the fast payout time of just 1 day, an advantage for all players, as well as their quick registration process that allows access to the games right away.
Read ReviewSlots Capital Casino is an interesting destination for slots only. It impresses with its swift payout time of 2 days with most methods, catering to players who value quick access to their winnings. With a minimum deposit of just $10, it's accessible to gamers of all budgets, while the $2500 weekly cashout limit accommodates both casual and serious players. The casino's extensive slot collection, powered by top providers like Rival and Betsoft, ensures a rich and diverse gaming experience. However, the absence of live dealer games might be a drawback for those seeking the thrill of real-time casino action.
Read ReviewCategory | Trending |
---|---|
€10 Deposit Bonus | Top 20 |
N1 Interactive LTD Casinos | Top 5 |
Minimum Deposit Casinos | Top 20 |
At CasinoAlpha, ensuring a trusted and comprehensive analysis. Casino Universe undergoes an intensive testing phase followed by an additional review process dedicated to crafting the review – culminating in a detailed CasinoAlpha Rating of %rating% out of 10 . Our process includes a meticulous examination of banking methods for both deposits and withdrawals to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Casino Universe. The extensive review of Casino Universe underscores our commitment to delivering timely and precise information.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha Rating | |
Test Duration | 6 Hours |
Review Duration | 29 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Mar 2024 |
Updated Date | Sep 2024 |
You can register here to create an account. All you have to do is fill out the signup form with your current password and email address. You can begin playing without needing to confirm your email.
You can withdraw money in euros, add more funds to your casino account, and even claim a deposit bonus. Depending on where you are, you might be able to access other currencies. Make sure that every transaction you do will be simple, safe, and quick.
To guarantee safe and secure data transfer, Casino Universe makes use of the strongest and most cutting-edge technology, including 128-bit Secure Socket Layer encryption and PGP protocol.
No, there are no active VIP programs at Casino Universe.
While Casino Universe does not offer a VIP program, a loyalty scheme does exist. Casino Universe offers a 12-tier loyalty scheme where players earn level-up bonuses and casino spins as they progress. Each bonus has a 3x playthrough requirement, with the top Champion tier offering the most exclusive rewards. However, the site currently lacks a dedicated page detailing the benefits and criteria for each level. As a result, players may find it challenging to understand all the specifics of the loyalty program.
The typical processing time for withdrawals at Casino Universe varies depending on the payment method used. While withdrawals are processed as quickly as possible, some web wallets may take up to three days to complete the transaction.
Yes, you can access and enjoy Casino Universe games on a tablet. While there are no dedicated apps, you can use your tablet’s browser to play.
Casino Universe provides flexible withdrawal limits to accommodate different player needs. The exact limits and restrictions depend on your selected payment method and account status. For detailed information, please review their terms and conditions or reach out to customer support.
Cashing out your winnings at Casino Universe is easy. Navigate to the cashier section, click on ‘Withdraw,’ select your payment method, input the desired amount, and confirm the transaction. Processing times will depend on the chosen payment method.