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Casino Universe Ratings

In our detailed analysis Casino Universe showcases both strengths and weaknesses. The game selection is diverse, encompassing various genres, though the standard of quality and the degree of innovation could be elevated. While the casino maintains a standard level of security features, our analysis identified several areas requiring enhancements for maximum player security. The help offered by the live chat customer support is satisfactory but a more consistent rapidity in replies is desirable. Overall, Casino Universe, owned by N1 Interactive Ltd, provides a middling experience, suitable for all players who value variety but may not meet the expectations of more discerning players.

7.6/10Alpha RatingFair

Overview

Min deposit$/€10
Max cashout$/€10000
Payout time24H
Slot games5000
Live games371

Legit and Fairness

When it comes to the legitimacy of an online casino, we leave no stone unturned while conducting our checks. We thoroughly analysed every bit of the terms and conditions that were there on the casino website and were left with the impression that the terms were not as clearly defined as they should be. They were presented in a complicated tone of voice, and we could not find important information such as the wagering limits, bonus contributions and expiry dates on there.

Casino Universe is licensed by MGA, with license number MGA/B2C/394/2017. MGA is considered among the most reputable authorities in the online gambling sphere, and therefore, we can confirm that this is a completely legitimate online casino. The casino is completely secure, with over 10 responsible gambling options available.

Deposits & Withdrawals Methods

Visa
MasterCard
PayPal
Neteller
Neosurf
Paysafecard
Ecopayz
Bank Transfer
Flexepin
Skrill
Min deposit$/€10
Min. Withdrawal$/€20
Max cashout$/€10000
Payout time24H

As part of our Casino Universe review, we checked all the payment methods it offers and were slightly disappointed. The casino does not offer many payment methods that are prevalent in the online casino world, like Trustly, even though it has a good number of methods available for deposits and withdrawals.

The payment methods available are:

  • Visa Card
  • MasterCard
  • PayPal
  • Neteller
  • Neosurf
  • Paysafe Card
  • ecoPayz
  • Bank Transfer
  • Flexepin
  • Skrill

As for the minimum deposit and withdrawal amounts, these are $/€10 and $/€20, respectively, which is the standard amount for every online casino payment method. The max cashout for all these payment methods is $/€100000, and the payout takes up to 3 days.

Customer Support

8.0/10Customer Support

Every online casino should have a customer support base that caters to all the players’ needs and solves every issue they come across during their experience with the casino. Casino Universe certainly has put a lot of effort into this department, and users have reported positive things about the functionality and accessibility of its customer support options. There is an active live chat option, but it is not available 24/7. The live chat has good customer support agents who are very accessible and helpful with every query. The response time for this live chat is typically 6-10 minutes.

As an alternative, Casino Universe customer support also has an FAQ page which has answers to the most common problems users face in their experience. You can definitely find solutions related to your payout-related problems, for example, on the FAQ page. For less urgent queries, you can also use their email service, which also has a good response time. The support email for Casino Universe is support-en@casinouniverse.com.

Overall, our experience with customer support at Casino Universe was largely positive. We were impressed with the efficiency and speed of response from their customer support agents, and the FAQ satisfied most of our needs as well. It is positive that the bookmaker also offers an email service, but the presence of a phone service would have been a cherry on top. Our only qualm with the bookmaker is the lack of a 24/7 live chat, but it makes up for it with the highly impressive FAQ section, live chat and email.

Product Rating

Game types

Table games
Table games
Craps
Craps
Blackjack
Blackjack
Baccarat
Baccarat
Classic Slots
Classic Slots
Roulette
Roulette
Jackpots
Jackpots
Live casino
Live casino
Slots
Slots
Scratchcards
Scratchcards
Keno
Keno
Bingo
Bingo
Sic Bo
Sic Bo
Wheel of Fortune
Wheel of Fortune
Poker
Poker

Game providers

After completing our extensive Casino Universe review, we concluded that the bookmaker stands out in terms of its features. Casino Universe offers a wide range of games, including over 2000 slots and 371 live casino games, all from reputed game providers.

The casino website is well-made, very responsive, and does not have too many bugs or crashes. One thing that we would have liked the casino to have is a mobile app, which will be a welcome addition in the future.

Slot Games

Casino Universe has an excellent, diverse collection of slot games with over 2000 titles under its belt. This selection of games includes a lot of popular names like Slot Machine and Book of Inferno. These titles come from the most reputed providers in the industry, like NetEnt, Play’N Go and Pragmatic Play. When you consider these things, it can be easily concluded that Casino Universe is a very good casino when it comes to winning online slots.

Live Games

Casino Universe does not cut any corners, even when it comes to live games. In the live casino section, this casino also provides a huge selection of 371 live casino games, including tabletop games like roulette, baccarat, live poker, game shows, and blackjack. The excellent ensemble of providers, like Evolution Gaming and Playtech, gives these online casino games much-needed variation and makes up for a big library. These games can be enjoyed by everyone; it doesn’t matter whether you are a rookie or a high roller, as the first deposit is not high to play these games, and even the wagering requirement is decent. Overall, we were impressed with the live casino games on Casino Universe.

Usability

Our team registered a new account on Casino Universe and tested the website’s usability following our rigorous and detailed protocols, which we use for all our online casino testing. While registering the account, we found the entire signup and KYC verification process very straightforward, and could register an account without any hassle. The website has a futuristic design and stands true to its theme of space and universe. Despite the lack of mobile apps, we were still able to access the casino using Opera and Google Chrome on our phones, and we were pleased to see that the features remained the same and the design was still contemporary.

Reputation

Licenses

MGAMGA - MGA/B2C/394/2017

Gambling Products

Online Casino

Online Casino

Betting

Betting

Bingo

Bingo

Poker

Poker

Brick & Mortar

Brick & Mortar

Active since 2020, Casino Universe holds a valid MGA gambling license, which allows the bookmaker to run its operations in multiple countries all across the globe, so you do not have to worry whether this casino is licensed or not. This license verifies the casino’s integrity and allows players to play with real money on the site. The casino is also verified by third-party reviews and has multiple casino products in its inventory.

Casino Universe Verdict

We at CasinoAlpha had mixed feelings following our review of Casino Universe. Firstly, the bookmaker does not have the best payment options and does not offer an attractive payout time. The number of payment methods available is also not very high, meaning it takes away a lot from your convenience and flexibility.

Moreover, the customer support system, although very responsive, sometimes leaves a lot to be desired. The lack of a 24/7 live chat or phone call service is evident and there are no signs of that being resolved in the future. The casino lacks some basic responsible gambling tools, which makes us question the safety protocols they follow over at Casino Universe.

On the whole, despite having an excellent, varied selection of slots, Casino Universe leaves a lot to be desired, both from functionality and practicality perspectives. Also, countries outside of Europe are restricted countries for this casino. We would not recommend this casino to any real players; newcomers and even high rollers should be careful while engaging with Casino Universe.

Why we picked Casino Universe?

Our team picked this casino as it is hard to overlook the vast variety of games that it offers and even some of the unique providers they have for these games. Even with the lack of live dealer games, we really enjoyed testing and reviewing the Casino Universe game library.

What sets Casino Universe apart from its competitors?

Things that set Casino Universe apart from other casino sites are:

  • Unique slots providers.
  • Very stylish, sci-fi-inspired website design.

Casino Universe Compared

CasinoSlot GamesLive GamesOnline SinceMin. DepositMax. CashoutPayout TimeLive Chat (24/7)
Casino Universe Logo50003712020$/€10$/€1000024HNot 24/7
21Bets Casino Logo82106102022$/€10$/€70002-3 daysNot 24/7
SlotVibe Casino Logo34085062021$/€10$/€200003 days24/7
Megapari Casino Logo200008502019$/€1$/€1000001 day24/7
Winstler Casino Logo8303202022$/€25$/€100001-2 days24/7
RouletteUK Casino Logo1800802023$/€10$/€60003 days24/7

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How We Test Casino Universe

At CasinoAlpha, our evaluation process for Casino Universe is both thorough and transparent ensuring that our readers have access to a reliable and comprehensive review. Casino Universe undergoes an intensive testing phase followed by an additional review process dedicated to crafting the review – culminating in a detailed CasinoAlpha Rating of %rating% out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Casino Universe. thereby ensuring the ongoing relevance and trustworthiness of our evaluations for our players.

ReviewDetails
Reviewer
CasinoAlpha Rating
Test Duration
Review Duration
Deposit Methods Checked
Withdrawal Methods Checked
Slots Tested
Live Games Tested
Published Date
Updated Date

F.A.Q.

How do I register for an account at Casino Universe?

You can register here to create an account. All you have to do is fill out the signup form with your current password and email address. You can begin playing without needing to confirm your email.

 What currencies are eligible at Casino Universe?

You can withdraw money in euros, add more funds to your casino account, and even claim a deposit bonus. Depending on where you are, you might be able to access other currencies. Make sure that every transaction you do will be simple, safe, and quick.

Does Casino Universe safely store all your information?

To guarantee safe and secure data transfer, Casino Universe makes use of the strongest and most cutting-edge technology, including 128-bit Secure Socket Layer encryption and PGP protocol.

Is there a VIP program at Casino Universe?

No, there are no active VIP programs at Casino Universe.

Cosmin Brehoi
AuthorCosmin BrehoiAuthor & Editor at Casino alpha

Since forever a student of life and writer at his core, he loves to gamble on football matches in his spare time. Combining the art of prediction and a rigorously trained intuition, he has joined the iGaming world to promote a responsible and data-driven approach to sports betting.

Tudor Turiceanu
ReviewerTudor TuriceanuCEO & Chief Editor at Casino alpha

Tudor Turiceanu uses his multiple systematic skillsets to oversee and coordinate the CasinoAlpha project. He assists the authors in creating a transparent gambling niche for users. As a CEO and Chief Editor with broad knowledge, Tudor knows the importance of transmitting confident advice.