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Alpha's experts, with over 9 years of experience conducted a complete analysis of CrownPlay Casino, a reputable casino operator holding trusted licenses since its inception in 2023. In this detailed assessment, our central focus was to closely assess whether the CrownPlay Casino maintains the requisite standards for security, game diversity, financial operations, and mobile usability. Furthermore, we did a deep dive into how the casino's site performs on mobile devices and looked into other key details.
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CrownPlay Casino User Reviews and Ratings
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CrownPlay Casino Review
CrownPlay Casino presents a mixed picture in our thorough evaluation of its offerings. The game selection is diverse, encompassing various genres, though the standard of quality and the degree of innovation could be elevated. While the casino maintains a standard level of security features, the investigation brought to light several sectors needing improvements for ensuring top-tier player security.
The help offered by the live chat customer support is satisfactory but a more consistent rapidity in replies is desirable. Overall, CrownPlay Casino, owned by Rabidi N.V., provides a middling experience, suitable for all players who value variety but may not meet the expectations of more discerning players.
7.8/10Alpha RatingFair
Legit & Fairness
6.8/10
Payment Methods
8.0/10
Customer Support
7.6/10
Product Rating
9.0/10
Reputation
7.4/10
CrownPlay Casino Overview
Min deposit
$/€20
Max cashout
$/€20000
Payout time
3 days
Slot games
11200
Live games
302
Payment methods
CrownPlay Casino User Experience Snapshots
Our Expert's Opinion: Is CrownPlay Casino the Right Choice for You?
"After careful testing, I can confidently recommend CrownPlay Casino for its adherence to equitable standards. It's licensing, reasonable terms, payment support, and responsive player service verify the trustworthy operations from Rabidi N.V.. The selection of preferred payment options and partnerships with notable providers greatly amplifies its appeal. While advising further individual review, CrownPlay Casino earns my endorsement having met benchmarks for ethical, player-friendly conduct across the board, with a rating of 7.8 out of 10."
Is CrownPlay Casino Safe? Analysing Fairness and Security
6.8/10Legit & Fairness
Casino T&C
Restrictive Terms
Bonuses T&C
Restrictive Terms
Responsible Gaming
6 Options
CrownPlay Casino legitimacy: Fair
Casino Payout: Excellent
Safety at CrownPlay Casino: Good
Security and Responsible Tools: Excellent
Pros & Cons of legitimacy and fairness
Pros
Cons
Offers many tools for responsible gambling
No certificate from third-party auditing organizations
Features SSL encryption to ensure safety
The license is not the best
Your Guide to CrownPlay Casino Payments - Deposits & Withdrawals
Payment
Min deposit
Max withdrawal
€20
€3000
€20
€3000
€20
€5000
€20
N/A
€20
€2500
€20
€5000
€20
€5000
€20
€5000
€20
N/A
€20
€5000
€20
€2250
€20
N/A
€20
N/A
€20
€5000
€20
N/A
€20
€5000
€30
€5000
€20
€5000
€20
€5000
€20
€5000
€20
€5000
€20
€5000
€20
€5000
€20
€5000
€20
€5000
€20
€5000
Min deposit
$/€20
Min. Withdrawal
$/€20
Max cashout
$/€20000
Payout time
3 days
CrownPlay Casino offers more than 10 deposit and withdrawal methods, which may vary depending on your location. For deposits, you can choose from Mastercard, Skrill and Neteller, Interac, Neosurf, and Cryptocurrencies like Bitcoin and Ethereum.
Depending on the option, the minimum deposit is $20, while the maximum is $5,000. CrownPlay Casino processes deposits instantly and does not charge a fee.
Withdrawals are also straightforward using many of the same options above, including bank transfers. The minimum withdrawal for most options is $20, except for bank transfer, which is $50. In contrast, the maximum amount you can withdraw is $5,000 for all options.
Deposit process: Excellent
Withdrawal process: Excellent
Payout Times: Great – up to 3 days
Limits: Great – $5,000
Fees: Excellent – N/A
Pros & Cons of Deposits & Withdrawals
Pros
Cons
Good range of payment options
Minimum withdrawal for some payment options is high
Deposits are instant
Some regions may not have full access to all payment options
There are no fees attached to payments
Customer Support at CrownPlay Casino - How to Get Help When You Need It
6.8/10Customer Support
Live Chat
Yes
Live Chat 24/7
Yes
Response Time
Slow (11-30 min)
Helpful Chat
Not helpful
FAQ
Incomplete
Email
support@crownplay.com
English Website
All languages (11)
Languages website
English Czech German Greek, Modern SpanishFinnish Hungarian Italian Norwegian Polish Portuguese
English Customer Support
All languages (10)
Support languages
English Czech German SpanishFinnish Hungarian Italian Norwegian Polish Portuguese
If you ever run into a hitch at CrownPlay Casino, simply click the “Help Center” button underneath the page. This will direct you to the various help outlets available.
You can choose from the 24/7 live chat or email support@crownplay.com. The live chat is best for instant responses, but you may need to wait a day if you send an email. From our experience, the support team is knowledgeable and always willing to help with issues.
If you prefer sorting out issues yourself, we recommend you use the FAQs page.
Support Features
Our Editor’s Verdict
Live Chat Interaction
From my experience during this CrownPlay Casino review, the 24/7 live chat is the best option for getting help. I sent a message and received a response almost instantly. My support agent was helpful and seemed to know what he was doing.
Email Interaction
I recommend sending an email if you don’t want urgent responses. With this option, you might need to wait a day or two for a response.
FAQ’s in-depth
I found the FAQs page to be reasonably extensive. There were answers to questions relating to accounts, bonuses, payments, and more
Editor’s Final Verdict for Support
CrownPlay Casino has a reliable support team that you can reach any time of the day using the 24/7 live chat or email. The inclusion of a detailed FAQs page was also another major plus we loved. However, there is no support via phone or social media outlets.
CrownPlay Casino Products: Slots, Table Games, and Live Casino
9.0/10Product Rating
Game Providers
132
Slot games
11200
Live games
302
Game types
Roulette
Baccarat
Slots
Table games
Video Poker
Jackpots
Keno
Bingo
Blackjack
Craps
Slingo
Sic Bo
Poker
Scratchcards
Classic Slots
Live casino
5-Reel Slots
Wheel of Fortune
Game providers
Slots
Variety of slots: Excellent: Classic slots, Video Slots, Progressive Jackpots, and Megaways
Min & Max bet: Excellent – $0.10 – $200+
Slot Providers: Excellent – Features 100+ providers, including Microgaming, NetEnet, Pragmatic Play, Red Tiger, Push Gaming, Felix Gaming, and Big Time Gaming
RTP: Excellent – Over the industry average of 96%.
Best CrownPlay Casino slots: Excellent – Features popular games like Big Bass Bonanza and Wolf Gold
The CrownPlay Casino section offers more than 7,000 slot games from some of the top game providers in the industry. With names like Microgaming, Pragmatic Play, NetEnt, and many others featured here, casino players will always be sure of something to play.
The best part is that these casino games feature RTPs ranging from 96% to 98% and have flexible budgets, ensuring all types of players can take part in the fun!
Live Dealer Games
Variety of Live Dealer Games: Excellent – Features variants of Roulette, Poker, Baccarat, and Blackjack lie table games.
Quality of Live Streaming: Excellent: Enjoy HD streaming without lags
Live dealer providers: Excellent – Evolution Gaming, Ezugi, Pragmatic Play Live
Dealer Professionalism: Excellent: Plenty of professional and Friendly dealers manning games and ensuring exciting experiences.
This crypto casino met our expectations with its array of live casino games. Titles are from renowned live dealer game developers like Ezugi, Evolution Gaming, and Pragmatic Play Live, so you are in for a treat if you visit the live casino section.
Crown Play Casino’s live interface is also amazing, allowing you to stream online casino games in HD without lags. Lastly, you can expect to find different live dealers, each with their own unique talents that add immersion and excitement to games.
Usability
Site Navigation: Excellent: Flawless navigation with plenty of helpful links
Mobile Compatibility: Excellent: Well-designed mobile casino site
Loading Speed: Excellent – Pages load excellently
Sign-up process: Excellent – Simple sign-up process on both PC and mobile devices
CrownPlay Casino boasts a dark-themed website with a touch of gold that seems to portray royalty. This amazing color combination gives you the feeling of being in a modern online casino.
New players can easily navigate this top online platform using the links on the home page. For instance, in the left corner, there is a pane with links to the casino games section, live casino, jackpot games, tournaments, help center, and more.
At the bottom of the homepage is a longer list of links to various pages, including security and responsible gaming. There is also a search bar above, where you can search for games by name, category, or provider. Simply click any link, and you’ll instantly be redirected to the page.
You can access the online gambling site on your PC and mobile device and get the same quality experience. Unfortunately, the casino doesn’t have a dedicated mobile Casino app.
VIP Programme
VIP Levels and Benefits: Excellent: 5 levels with benefits like Personalized offers, VIP Manager, Higher withdrawal limits, and Cashback bonuses.
Exclusive Rewards: Excellent: Cashback, on-site promotions and personalized offers
Customer Support for VIPs: Excellent – 24/7 live chat access to a multilingual support team
The VIP program that CrownPlay Casino provides is rewarding enough to keep you playing on the site. It features only 5 levels and offers amazing benefits, including cashback bonuses, personalized offers, and many more. All you need to do is keep playing real money games, and you can progress up the tiers. Note that terms and conditions apply.
How CrownPlay Casino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
7.4/10Reputation
Licenses
Curacao
Online since
2023
Third Party Reviews
Poor
Gambling Products
4
Licenses
Curacao - OGL/2023/103/0067
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
CrownPlay Casino operates with a license from the government of Curacao. It is also owned and operated by Liernin Enterprises LTD, a properly registered company with a physical address. This is a sign of transparency that shows it has nothing to hide. Check out the table below to see the other areas we evaluated to determine this casino’s reputation in this casino review.
Section
Verdict
Licensing and Regulation
It has a Philippine Amusement & Gaming Corporation Offshore Gaming License
Security Measures
CrownPlay Casino uses high-end SSL encryption to keep your details safe.
Fairness of Games
It uses a Random Number Generator but does not feature a certificate from top third-party institutions like the eCOGRA
Player Feedback
We found more negative complaints about CrownPlay casino on Trustpilot. Most of the complaints stem from withdrawal problems and general payment issues.
Conclusion on Reputation
While CrownPlay has a few signs of a reputable site, it does not meet up in many areas. First, its license is not the best and we would have loved to find one from well-known bodies like the UKGC or MGA. Also, it does not have a certificate from any third-party auditor that shows its RNG has been properly tested for fairness. Lastly, there are many negative complaints from platers online regarding slow payments and withdrawal problems.
CrownPlay Casino Verdict - Pros, Cons, and What It Offers
From the results of our Crown Play casino review, it has all the indications of a great site. It offers an impressive game selection from leading software developers like Microgaming and Pragmatic Play.
You’ll also find plenty of payment options based on where you reside, including cryptocurrencies for anonymous gameplay – alongside many bonuses like cashback and weekly reload for new and existing players. The casino also offers a sports section if that is more your niche.
However, this operator does not have the best license, and there have been multiple complaints online regarding withdrawal problems. While we did not experience these issues during our time here, you’ll want to do your due diligence and make sure your preferred payment method is supported in your region before you sign up.
CrownPlay Casino vs Competitors: How It Compares to Other Top Casinos
Casino
Slot Games
Live Games
Online Since
Min. Deposit
Max. Cashout
Payout Time
Live Chat (24/7)
11200
302
2023
$/€20
$/€20000
3 days
24/7
1800
100
2015
$/€10
$/€6000
1 day
24/7
6850
691
2023
$/€10
$/€5000
+3 days
24/7
1900
56
2020
$/€15
$/€20000
2 days
24/7
550
250
2004
$/€10
$/€16000
2 days
24/7
2500
90
2019
$/€10
$/€6000
+3 days
24/7
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Cons
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Verdict
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Slots Empire Casino stands out as a great Pay-by-Phone casino. This easy payment method lets you deposit with your phone hassle-free. With a wide range of exciting games, from slots to live options, it's a top pick for players who want both convenience and quality in their online gaming. Plus, with a low minimum deposit of just €10, it's accessible to all players, making it even more appealing for those using Pay by Phone.
How We Review CrownPlay Casino - Our Methodology Explained
At CasinoAlpha, ensuring a trusted and comprehensive analysis. CrownPlay Casino is subjected to an intensive testing and review process leading to a precise CasinoAlpha Rating of %rating% out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at CrownPlay Casino. Through this CrownPlay Casino review we demonstrate our commitment to delivering timely and accurate information.
Adela enjoys exploring the industry in-depth and gathering insights to provide useful guides and casino reviews meant to help players throughout their online gambling journey. When she’s not venturing into the gambling universe, she likes taking long drives and listening to old-school tunes.
ReviewerElena BuzincuSenior Author & Editor at Casino alpha
Elena is here to help players make their best gambling decisions. She already has a vast understanding of what gamblers are looking for and what this industry is about, but she knows there’s much more to discover. Maybe someday she will travel to Asia to learn about that unique gambling scene too.
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