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Deposit and Withdrawal
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How We Test
Top Categories- Visit the HeyCasino website.
- Create your account and verify your identity.
- Fund your account using your preferred payment method.
- Once your deposit is processed, the welcome bonus will be automatically credited to your account.
- ReportMore detailsBonus InfoMin deposit€50Wagering30X (Deposit + Bonus)Max cashout€2000How to claimOffer Verdict
The HeyCasino welcome bonus is highly recommended due to its favorable conditions and value. Your initial deposit is tripled with a 200% match. The full contribution of slot games increases your chances of meeting the competitive 30x wagering requirement. Although there is a 3-day deadline for wagering, dedicated players should be able to manage it.
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HeyCasino User Reviews and Ratings
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A
Aleksejs
Reviewed on Jan 14, 2025Good
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GG
Grisha Genov
Reviewed on Nov 03, 2024Bonus free for registration no deposit?
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HeyCasino Review
In our detailed analysis HeyCasino showcases both strengths and weaknesses. The game selection is diverse, encompassing various genres, but the overall quality and innovation could be more pronounced. While the casino maintains a standard level of security features, the investigation brought to light several sectors needing improvements for ensuring top-tier player security. The customer support available through live chat offers satisfactory assistance but the responsiveness could be more consistent. Overall, HeyCasino, owned by SpectraWeb Services SRL, provides a middling experience, suitable for all players who value variety but may not meet the expectations of more discerning players.
 Legit & Fairness 8.0/10 |
 User Reviews10.0/10 |
 Payment Methods 7.0/10 |
 Customer Support4.0/10 |
 Product Rating 7.6/10 |
 Reputation 8.0/10 |
HeyCasino Overview
| Min deposit | $/€20 |
| Max cashout | $/€40000 |
| Payout time | 2-3 days |
| Game types | Roulette, Baccarat, Slots+ 15 more |
| Slot games | 3405 |
| Live games | 426 |
| Vip program | No Vip |
| Website Language | English |
| Payment methods | Visa, MasterCard, Neteller+ 12 more |
Our Expert's Opinion: Is HeyCasino the Right Choice for You?
Adela's Verdict
Is HeyCasino Safe? Analysing Fairness and Security
Casino T&C Restrictive Terms |
Bonuses T&C Reasonable Terms |
Responsible Gaming 8 Options |
- HeyCasino legitimacy: HeyCasino operates under 3 licenses from Curacao, the Kahnawake Gaming Commission, and the Estonian Tax and Customs Board, proving it operates under law and industry standards.
- Casino Payout: HeyCasino minimum deposits start at $/€20, and the maximum cashout limit is $/€40,000. The payout time is 3 days, which is slow compared to other similar casinos.
- Safety at HeyCasino: The casino implements SSL encryption and has firewall protection to protect player data and transactions. It is also RNG-certified and undergoes regular audits to maintain fair game outcomes.
- Security and Responsible Tools: HeyCasino provides 9 responsible gaming tools, including Self-Limits, Access to game history, Useful links, and Self-exclusion. The casino also offers trained customer support for players who need help in maintaining healthy gambling habits.
Pros & Cons of legitimacy and fairness
| Pros | Cons |
|---|---|
| Holds 3 reputable licenses | Payout time of 3 days is slow compared to other casinos |
| Offers 9 responsible gambling tools | Restrictive casino terms |
Your Guide to HeyCasino Payments - Deposits & Withdrawals
Min deposit 20 $/€ |
Min. Withdrawal 50 $/€ |
Max cashout 40000 $/€ |
Payout time 4 days |
Currencies
| Payment | Min deposit | Max withdrawal |
|---|---|---|
 | €20 | N/A |
 | €20 | N/A |
 | €20 | €1000 |
 | €20 | €1000 |
 | €20 | €2500 |
 | €20 | N/A |
 | €20 | N/A |
 | €20 | €1000 |
| Instant Bank Transfer | €20 | N/A |
| Jeton Wallet | €20 | €1000 |
 | €20 | N/A |
HeyCasino has a straightforward banking process with various payment options for deposits and withdrawals, including credit and debit cards, e-wallets, bank transfers, and cryptocurrency.
- Deposit process: HeyCasino requires a minimum deposit of $/€20, which is higher than the industry standard of $/€10. The casino supports various payment methods, providing flexibility for players. However, the high minimum deposit makes the casino less accessible for some players.
- Withdrawal process: Withdrawals at HeyCasino start from $/€50, which is high and does not appeal to some players. The withdrawal process is simple and straightforward, although slow compared to other casinos.
- Payout Times: HeyCasino payout time takes up to 3 days or more, which is slow compared to industry standards.
- Limits: The maximum cashout limit at HeyCasino is $/€40,000, which is advantageous for high-rollers. However, the minimum withdrawal of $/€50 is too high for some players.
- Fees: HeyCasino does not have any deposit fees. However, all withdrawals are subject to a $/€3 fee per transaction.
Pros & Cons of Deposits & Withdrawals
| Pros | Cons |
|---|---|
| High maximum cashout limit of $/€40,000 | High $/€50 minimum withdrawal |
| No fees on deposits | High minimum deposit of $/€20 |
| 12 payment methods, including cryptocurrency | Slow 3-day payout time |
Customer Support at HeyCasino - How to Get Help When You Need It
Live Chat No |
Live Chat 24/7 No |
Response Time Failed to respond |
Helpful Chat Misleading |
FAQ No |
Email support@heycasino.com |
Language Options
Website Languages
Support Languages
HeyCasino offers customer support through email only, lacking 24/7 live chat, which is limiting for players who need quick assistance.
| Support Features | HeyCasino only provides email support, which makes it harder to solve issues quickly and efficiently. The absence of live chat or phone support reduces the overall accessibility of customer service. |
| Live Chat Interaction | No live chat is available at HeyCasino, which is disappointing if you need fast responses. Email is the only method of communication, which significantly slows down customer support. |
| Email Interaction | Email is the only support channel available at HeyCasino. While functional, it is slow and is not suitable for urgent issues. |
| FAQ’s in-depth | The casino does not offer an FAQ section. Without it, it is harder for players to get quick answers to common questions, slowing down customer support even more. |
Editor’s Final Verdict for Support
HeyCasino’s customer support is limited, and no live chat or FAQ section is available. Having only email support considerably slows down response time, which is a major downside for players looking for fast solutions. Overall, HeyCasino must improve its customer support features to meet players’ expectations and provide quick and effective help.
HeyCasino Products: Slots, Table Games, and Live Casino
Game Providers 52 |
Slot games 3405 |
Live games 426 |
Usability Slow Performance |
Apps Desktop app |
Game types
Game providers
Slots
- Variety of slots: HeyCasino offers a collection of 3,405 slots, including classic, video, and jackpot slots.
- Min & Max bet: Bet limits at HeyCasino vary, catering to both new players and high-rollers. The minimum bet starts from $/€0.10, while the maximum bet can go up to $/€100 or more in some games like Starburst and Gonzo’s Quest.
- Slot Providers: HeyCasino offers titles by over 48 providers, including NetEnt, Play’n Go, and Pragmatic Play. This ensures a high standard of gameplay and variety for players.
- RTP: The average RTP for HeyCasino slots is around 96%, which is standard. Popular games like Book of Dead and Wolf Gold maintain competitive RTP rates, ensuring fair game outcomes.
- Best HeyCasino slots: Top HeyCasino slots include Starburst, Book of Dead, and Mega Moolah. These slots are known for their engaging gameplay and high RTPs.
HeyCasino provides an extensive slots library with good variety and high RTP rates. The casino offers both quality and variety by providing titles from some of the most reputable game providers in the industry.
Live Dealer Games
- Variety of Live Dealer Games: The live dealer section includes 426 games, including blackjack, roulette, baccarat variations, and more. Popular titles include Lightning Roulette and Infinite Blackjack.
- Quality of Live Streaming: The live streaming quality is good, with smooth video and minimal lags. However, videos are not ultra-HD quality like in similar casinos.
- b Games are powered by providers like Evolution Gaming and Pragmatic Play, ensuring professional live dealers and variety in gameplay.
- Dealer Professionalism: The live dealers are friendly and professional, creating an engaging and interactive environment for players during live games.
HeyCasino’s live dealer game library has many games and professional dealers. The good quality of live streaming enhances the live game experience, making HeyCasino a great choice for live game enthusiasts.
Usability
- Site Navigation: HeyCasino’s website navigation is straightforward, allowing easy access to games and features. However, the desktop website performance is slow.
- Mobile Compatibility: HeyCasino’s mobile version is functional and adapts well to smaller screens, but performance isn’t smooth. You can access all the games which are available on the desktop.
- HeyCasino App: HeyCasino doesn’t have a mobile app, which limits the gaming experience for players who prefer gambling on the go.
- Loading Speed: The site loads slowly, with minor delays during game loading.
- Sign-up process: Creating a HeyCasino account is straightforward, requiring only a few steps, making registration quick and easy. KYC verification takes up to 2 days to be completed.
HeyCasino offers an average user experience, and the absence of a mobile app as well as the slightly outdated design, hinder its overall appeal. It’s user-friendly but could improve in performance.
How HeyCasino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
Licenses Curacao, Kahnawake Gaming Commission, Estonian Tax and Customs Board |
Online since 2020 |
Third Party Reviews Poor |
Gambling Products 4 |
Licenses
| Kahnawake Gaming Commission - 00942 | |
| Estonian Tax and Customs Board - HKL000373 | |
| Curacao - 365/JAZ |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
HeyCasino has a fair reputation in the online gambling space. It holds 3 reputable licenses and follows industry standards for security and fairness. However, some areas need improvement.
| Section | Verdict |
|---|---|
| Licensing and Regulation | HeyCasino is licensed by the Curacao Gambling Authority, Kahnawake Gaming Commission, and the Estonian Tax and Customs Board. |
| Security Measures | HeyCasino uses SSL encryption to protect player data, ensuring secure transactions. |
| Fairness of Games | HeyCasino’s RNG is regularly audited by independent authorities to ensure fair game outcomes. |
| Player Feedback | Player feedback is mixed, with common complaints about slow payout times and poor customer support. However, players appreciate the game variety and reasonable bonus terms. |
| Conclusion on Reputation | HeyCasino holds 3 solid licenses and offers a secure gambling environment. Its RNG audits ensure fair game results. Players appreciate its game variety, though slow withdrawal times and customer support issues are significant downsides. |
HeyCasino Top 3 Alternatives
Just Casino
Pros
- Android, iOS, and desktop app
- High €30,000 maximum cashout limit
- More than 120 recognized providers
Cons
- High €20 minimum deposit
- Incomplete FAQ section
- Curacao license is not the most secure
Verdict
Just Casino offers its players a wide variety of over 8900 slots and 240 live games. Featuring games from providers such as NetEnt, Play’n Go, Evolution Gaming, and more, it offers players a great experience on the website by allowing them to test out most of the games in demo mode. The casino would be a fit for players with a higher budget, as it has a high minimum deposit requirement. The impressive cashout limit of €30000 makes this casino an interesting option for high rollers.
Read Review
Haz Casino
Pros
- Accepts cryptocurrencies
- Over 400 live games
- More than 100 different providers
Cons
- No VIP program
- €30 minimum cashout
Verdict
With almost 8000 slots available, Haz Casino is a well-regarded slot site, as it provides players with numbers and diversity as well as popular games and providers. On top of that, we also appreciate the fact that you get to test out this casino with a low minimum deposit of €5, which will allow you to experiment with the games without major financial risks. Furthermore, Haz Casino's commitment to player satisfaction is evident through its generous bonuses and attentive customer support.
Read Review
JoyCasino
Pros
- €5 minimum deposit
- 30+ game providers
- 6300 slots
Cons
- No casino apps
- Too few responsible gaming tools
Verdict
JoyCasino has a diverse selection of high-quality games, user-friendly interface, and generous bonuses. JoyCasino has a commitment to security, fair play, and responsive customer support. Whether you're a casual or a seasoned player, JoyCasino's €5 minimum deposit option ensures that everyone can enjoy safe gaming without breaking the bank.
Read ReviewHeyCasino Verdict - Pros, Cons, and What It Offers
HeyCasino offers a wide range of games and a high maximum cashout limit. However, its slow withdrawal time and lack of 24/7 customer support considerably diminish its appeal. The casino’s licensing from reputable bodies like the Curacao and Kahnawake Gaming Commission provides security, but overall, the casino should improve its payout time speed and customer support to provide a high-quality online gambling experience.
- Why we picked HeyCasino: HeyCasino’s extensive slots library of 3,400 games and a reasonable range of payment options make it a decent choice for online gamblers. It also offers a generous maximum cashout of $/€40,000, making HeyCasino attractive to a wide audience, particularly high-rollers.
- What sets HeyCasino apart from its competitors: HeyCasino’s high maximum cash-out limit sets it apart from other casinos, making it appealing to high-stakes players. Additionally, offering titles by well-known game providers like NetEnt and Pragmatic Play ensures a quality gaming experience. However, compared to its competitors, it falls short with its slow 3-day withdrawal time and the absence of 24/7 customer support.
HeyCasino vs Competitors: How It Compares to Other Top Casinos
| Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
|---|---|---|---|---|---|---|---|
| 3405 | 426 | 2020 | $/€20 | $/€40000 | 2-3 days | No |
 | 3500 | 400 | 2023 | $/€10 | $/€100000 | +3 days | Not 24/7 |
 | 4700 | 220 | 2024 | $/€10 | $/€20000 | +3 days | 24/7 |
 | 4543 | 280 | 2015 | $/€10 | $/€20000 | 1-2 days | 24/7 |
 | 5000 | 371 | 2020 | $/€10 | $/€10000 | 24H | Not 24/7 |
 | 7500 | 900 | 2021 | $/€20 | $/€15000 | +3 days | 24/7 |
Explore HeyCasino’s Sister Sites - Find Casinos With Similar Experience
How We Review HeyCasino - Our Methodology Explained
At CasinoAlpha, ensuring a trusted and comprehensive analysis. HeyCasino is subjected to an intensive testing and review process leading to a precise CasinoAlpha Rating of 7.4 out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at HeyCasino. ensuring that our evaluations retain their relevance and trustworthiness for our players.
| Review | Details |
|---|---|
| Reviewer | Adela Mariuta |
| CasinoAlpha Rating | |
| Test Duration | 6 Hours |
| Review Duration | 62 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Jun 2024 |
| Updated Date | Jan 2025 |
HeyCasino Rankings Across Our Categories
| Category | Trending |
|---|---|
| DMG Solutions B.V. Casinos | Top 5 |
| Sofort Casinos | Top 20 |
