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Alpha's experts, with over 9 years of experience made an extensive review of Hugo Casino, a reputable gambling operator holding recognized licenses since its inception in 2023. In this detailed analysis, our central focus was to closely assess whether the Hugo Casino maintains the requisite standards for security, game diversity, financial operations, and mobile usability. Furthermore, we thoroughly examined the casino's website for how well it responds to mobile use and other crucial aspects.
This offer is part of a Welcome Package consisting of three deposits.
The free spins will be credited as 25 spins per day for 4 days.
To also get the free spins you must deposit at least €50.
Offer verdict: highly recommended
Our experts at CasinoAlpha rate this first deposit bonus as highly recommended as it offers players 100% of their initial deposit of a minimum of €20. Even though the 45x wagering requirement is higher than the industry standard of 35x, we appreciate the 10x maximum cashout limit. The bonus has an overall good value, offering players up to €150 extra funds to their initial deposit as well as 100 free spins.
After claiming this bonus, you can explore Hugo Casino’s over 3000 slots and 500 live games, developed by popular providers like NetEnt, Play’n Go, Betsoft, and more. High-rollers can join the casino’s Loyalty Club for exclusive offers and promotions.
Reload Offers
2nd Deposit75% Up To €150
3rd Deposit50% up to €300 + 100 Free Spins
Only by email
9.2Alpha Rating
Get 100 Free Spins No Deposit
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Our comprehensive review of Hugo Casino reveals a diverse array of features. The game selection is diverse, encompassing various genres, though the standard of quality and the degree of innovation could be elevated. While the casino maintains a standard level of security features, the investigation brought to light several sectors needing improvements for ensuring top-tier player security.
The customer support available through live chat offers satisfactory assistance but the responsiveness could be more consistent. Overall, Hugo Casino, owned by GBL Solutions N.V, provides a middling experience, suitable for all types players who value variety but may not meet the expectations of more discerning players.
8.0/10Alpha RatingFair
Legit & Fairness
7.5/10
User Reviews
10.0/10
Payment Methods
7.5/10
Customer Support
7.0/10
Product Rating
8.8/10
Reputation
7.0/10
Hugo Casino Overview
Min deposit
$/€10
Max cashout
$/€15000
Payout time
3 days
Game types
Roulette, Baccarat
+ 16 more
Game types
SlotsTable gamesVideo PokerJackpotsKenoBingoBlackjackCrapsSic BoPokerScratchcardsClassic SlotsLive casinoArcade 5-Reel SlotsWheel of Fortune
"After a detailed examination, I endorse Hugo Casino as a credible choice that meets high fairness standards. It's licensing, reasonable terms, payment support, and responsive player service verify the trustworthy operations from GBL Solutions N.V. The integration of popular payment methods and collaboration with leading providers adds to its attractiveness. While advising further individual review, Hugo Casino earns my endorsement having met benchmarks for ethical, player-friendly conduct across the board, with a rating of 7.6 out of 10."
Is Hugo Casino Safe? Analysing Fairness and Security
7.5/10Legit & Fairness
Casino T&C
Restrictive Terms
Bonuses T&C
Reasonable Terms
Responsible Gaming
8 Options
Our team analysed Hugo Casino’s legitimacy and fairness by testing its licensing, safety, regulatory compliance, and responsible gambling tools.
Criteria
Details
Verdict
Licensing Information
Hugo Casino operates under a Curacao license, ensuring a standard level of trustworthiness due to regular audits.
Good
Safety
The casino implements standard security measures, such as SSL encryption, ensuring player data protection.
Good
Regulatory Compliance
Hugo Casino adheres to basic regulatory standards by going through audits. However, it could improve transparency in its terms and conditions.
Good
Fair Gaming Practices
Hugo has an RNG certification that guarantees fair game outcomes, but detailed information on the certification provider is absent.
Good
Responsible Gambling Measures
The casino provides only 4 responsible gambling tools, including useful links and self-exclusion.
Fair
Hugo Casino scored reasonably in legitimacy and fairness, offering standard security measures, licensing, and fair gaming practices. However, areas like responsible gambling, stricter licenses like MGA or UKGC, and transparency need improvement to make the casino more trusted among players.
Your Guide to Hugo Casino Payments - Deposits & Withdrawals
Min deposit
$/€10
Min. Withdrawal
$/€20
Max cashout
$/€15000
Payout time
3 days
Currencies
EUR, AUD
+ 15 more
Currencies
CADHUFCHFDKKNOKNZDPLNBTCLTCBCHETHTRXDOGEUSDTADA
Deposit Methods:
Hugo Casino offers a range of deposit methods, including Visa, MasterCard, Neteller, Skrill, Bank Transfers, Apple Pay, Paysafecard, and multiple cryptocurrencies, ensuring flexibility for players.
To make a Hugo Casino deposit, log into your account, select your preferred payment method, enter the amount you want to deposit, and confirm the deposit.
The minimum deposit is standard at $/€10, which makes the casino accessible to multiple players.
Withdrawal Methods:
Hugo Casino supports the same payment options for withdrawals as for deposits, except for Paysafecard, which is a deposit-only method.
To withdraw funds, go to the withdrawal section, select a payment method, enter the amount, and confirm the transaction.
The minimum withdrawal amount is $/€20 which is higher than acreage and is limiting for low-stakes players. For bank transfers, $/€100 is the minimum withdrawal, and $/€50 for cryptocurrency. The maximum cashout limit is $/€15,000.
Withdrawal Times:
Hugo Casino withdrawals are processed within 3 days, longer than similar casinos such as Betroom24 Casino, which has payouts of 1-2 days.
For faster transactions, use e-wallets like Skrill or Neteller for faster payout times.
Fees and Charges:
Hugo Casino reserves the right to charge processing fees for deposits and withdrawals.
The casino does not specify the fee amount.
Customer Support at Hugo Casino - How to Get Help When You Need It
7.5/10Customer Support
Live Chat
Yes
Live Chat 24/7
Yes
Response Time
Slow (11-30 min)
Helpful Chat
Not helpful
FAQ
Incomplete
Email
support@hugocasino.com
Our team tested Hugo Casino’s customer support channels for accessibility and responsiveness. The casino offers 24/7 live chat and email support but no phone support.
Support Channels:
Hugo Casino offers 24/7 live chat support, email support, and an incomplete FAQ section.
Support is available 24/7 at Hugo Casino via live chat.
Response Times:
Response times in live chat are an average of 6-10 minutes. Email responses typically take several hours up to one day, depending on the time of day and complexity.
Support Quality:
When testing Hugo Casino customer support, we connected with the casino team via live chat to solve a slow KYC issue. Live chat responded promptly but was not helpful, while email support offered a detailed response.
Players are mostly satisfied with Hugo Casino’s support, though response speed and quality could be more consistent.
Additional Support Features:
Hugo Casino offers an incomplete FAQ section, which needs to be updated to allow players to solve basic issues independently.
Support is available in English only. Adding multiple languages will enhance accessibility for players.
Hugo Casino Products: Slots, Table Games, and Live Casino
8.8/10Product Rating
Game Providers
137
Slot games
3000
Live games
919
Usability
Slow Performance
Apps
Desktop app
Game types
Roulette
Baccarat
Slots
Table games
Video Poker
Jackpots
Keno
Bingo
Blackjack
Craps
Sic Bo
Poker
Scratchcards
Classic Slots
Live casino
Arcade
5-Reel Slots
Wheel of Fortune
Game providers
Game Variety:
Hugo Casino offers a game selection including over 3,000 slot titles and 500 live games, catering to various gaming preferences. The selection consists of slots, table games like roulette and baccarat, and live casino games.
Best Hugo Casino Games: Among the popular games at Hugo Casino, Hugo’s Adventure, themed around the casino’s mascot, features adventurous gameplay, Wolf Gold with stunning visuals and a progressive jackpot, Sweet Bonanza with vibrant graphics and multiplier features, and Live Lightning Roulette with innovative design and multipliers, which create a twist on traditional roulette.
Slots:
Hugo Casino’s slot library features classic, video, and progressive slots and 5-reel options.
Popular Hugo Casino slot titles include Snoop Dogg Dollars, The Hand of Midas, and Fist of Destruction, each presenting unique themes and game mechanics.
Hugo Casino has an average RTP of 96%.
Overall, the Hugo Casino slots library offers a variety of high-quality slots with unique themes and exclusive titles.
Live Dealer Games:
Hugo Casino’s live casino library offers around 300 games, including live blackjack, roulette, baccarat, and poker.
The live streaming quality is stable, ensuring an immersive experience. The user-friendly interface makes it easy to join and enjoy live games.
Hugo Casino’s live dealers are highly professional. They engage with the game and with players, creating a pleasant gaming experience.
Software Providers:
Hugo Casino collaborates with over 120 reputable software providers, including NetEnt, Play’n Go, and Evolution Gaming.
Hugo Casino game providers ensure high-quality graphics, reliable gameplay, and a trustworthy gaming experience.
Mobile Experience:
Hugo Casino is mobile-optimized for smooth gameplay, offering intuitive navigation and fast load times. There is no Hugo Casino mobile app available, which is a downside for players who prefer an app-based experience.
The mobile site is responsive and mirrors the desktop experience, allowing seamless play on the go with all the games and features available.
Desktop Experience:
The desktop version of Hugo Casino is straightforward, allowing quick and hassle-free navigation. However, there is no desktop app available.
The design could benefit from an update, as it is overloaded. The casino website has slow performance and occasional lags but provides an enjoyable experience for desktop players.
Sign Up Process
Creating a Hugo Casino account is simple and fast, requiring only a few minutes. The KYC process is typically completed within three days.
How Hugo Casino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
7.0/10Reputation
Licenses
Curacao
Online since
2023
Third Party Reviews
Poor
Gambling Products
4
Licenses
Curacao - OGL/2024/589/0556
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Hugo Casino, launched in 2023, holds a Curacao license, which ensures a basic level of player security and regulatory oversight. In our review, Hugo Casino was analysed for its reliability and transparency. Though it is a relatively new casino, third-party reviews and player feedback are mixed, with some players praising its variety of games and others noting areas for improvement, such as customer support and payout time.
Hugo Casino Verdict - Pros, Cons, and What It Offers
Hugo Casino Features Reviewed
Alpha’s Verdict
Legit & Fairness
Hugo Casino offers a fair and secure gaming environment, but improvements in transparency and stricter licensing, such as UKGC, would enhance player trust.
Deposits & Withdrawals
The casino accepts multiple payment options with accessible limits, though a 3-day withdrawal is slow.
Customer Support
24/7 live chat and email support are available at Hugo Casino, but they are generally not helpful and would benefit from improvement.
Product Rating
Hugo Casino’s game library is extensive, including over 3,000 slots and 500 live games, meeting various player preferences. However, the slow performance and lack of apps are downsides for many players.
Reputation
With a score of 7/10 from our review team, Hugo Casino has a decent reputation as a trustworthy online casino. However, it will benefit from improvements in transparency and a stricter license.
Pros and Cons:
Pros: Hugo Casino’s diverse library of over 3,000 games appeals to multiple players. The casino accepts multiple flexible payment options, and its high maximum withdrawals of $/€15,000 make it accessible to a wide range of players.
Cons: The three-day payout time is slow compared to other casinos. Customer support could benefit from improvement in response quality. The minimum withdrawal of $/€20 is limiting for low-stakes players, as it is higher than average.
Final Recommendations:
The casino is a fair choice thanks to its game library and accessible payment options. However, it needs improvement in areas like payout time, customer support, transparency and licensing. Overall, Hugo Casino is a reliable choice if you value a diverse range of slots and live games, as well as for high rollers benefiting from high cash-out limits.
Hugo Casino vs Competitors: How It Compares to Other Top Casinos
Casino
Slot Games
Live Games
Online Since
Min. Deposit
Max. Cashout
Payout Time
Live Chat (24/7)
3000
919
2023
$/€10
$/€15000
3 days
24/7
2186
448
2019
$/€20
$/€15000
3 days
24/7
8840
690
2020
$/€5
$/€5000
1-2 days
24/7
2750
95
2020
$/€10
$/€7000
2-3 days
Not 24/7
750
264
1999
$/€1
$/€16000
3 days
24/7
423
250
1998
$/€1
$/€100000
3 days
24/7
Explore Hugo Casino’s Sister Sites - Find Casinos With Similar Experience
Diverse range of payment options, including cryptocurrencies
Reasonable minimum deposit and withdrawal of $/€20
Cons
2-3 days payout depending on the method
Only $/€10000 maximum cashout
Verdict
Cobra Casino features a substantial library of over 2,300 slot games and an impressive array of live dealer options, including roulette and blackjack. With reputable payment options like MasterCard, Visa, and cryptocurrencies such as Bitcoin and Ethereum, players have ample choices for deposits and withdrawals. The minimum deposit and withdrawal of $/€20, coupled with a generous maximum cashout of $/€10000, ensure accessibility and potential for substantial winnings. With a quick payout time of 1-2 days, Cobra Casino sets a high standard for the industry.
For Vegas2Web, the overall casino experience was rated rather poor by our team, mainly due to the lack of games the casino offers. For a new casino on the market, 370 games is quite low, especially seeing how the casino has only 3 providers. Luckily, transactions are made easier here, with plenty of crypto options available, as well as traditional cards like Visa and Mastercard. Just keep an eye on the minimum deposit required, which is a standard €35 for all options.
Slots Empire Casino
Pros
€10 minimum deposit is low
Accepts cryptocurrencies
Over 10 payment methods
Cons
Only 10 live games
Only 150 slots
Verdict
Slots Empire Casino stands out as a great Pay-by-Phone casino. This easy payment method lets you deposit with your phone hassle-free. With a wide range of exciting games, from slots to live options, it's a top pick for players who want both convenience and quality in their online gaming. Plus, with a low minimum deposit of just €10, it's accessible to all players, making it even more appealing for those using Pay by Phone.
How We Review Hugo Casino - Our Methodology Explained
At CasinoAlpha, our evaluation process for Hugo Casino is both thorough and transparent ensuring that our readers have access to a reliable and comprehensive review. Through an exhaustive testing and review phase led by our seasoned expert – Hugo Casino is awarded a CasinoAlpha Rating of 8 out of 10 . Our process includes a meticulous examination of deposits and withdrawal methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Hugo Casino. The extensive review of Hugo Casino underscores our commitment to delivering timely and precise information.
Mihnea’s communication skills make his articles easy to understand by the readers. He is a good analyst and a great strategist, which allows him to extract the most relevant information and then explain it so that everyone will easily understand the complicated terms of the casino world.
ReviewerAnca IamandiSenior Author & Editor at Casino alpha
Anca's analytic skills developed in Generative Linguistics allow her to bring you clear and concise gambling-related content. Her texts will help you understand casinos, bonuses, fees, and rules and forget about all the gambling myths that pull you down. She's a strong advocate of safe gambling.
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