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Overview
Author Verdict
Legit and Fairness
Deposit and Withdrawal
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How We Test
Top Categories- Access the JackpotCity Casino platform.
- Sign up for a new user account and fulfill the identity verification requirements.
- Deposit funds into your account to ensure you have the necessary balance.
- The promotional bonus will be applied to your account.
- ReportMore detailsBonus InfoMin deposit€10Wagering35X (Deposit + Bonus)Max cashout6X DepositHow to claim this bonusBonus Verdict
We believe this match bonus is a tempting offer, but the 35x wagering requirement and 6x withdrawal limit on bonus winnings are significant drawbacks. Casual players wishing to extend their playtime may find the bonus helpful, while big rollers and bonus seekers may find the rules too tight. It’s a good offer, but players should check the wagering and withdrawal limits before opting in.
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JackpotCity Casino User Reviews and Ratings
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JackpotCity Casino Review
In our detailed analysis JackpotCity Casino showcases both strengths and weaknesses. The game selection is diverse, encompassing various genres, though the standard of quality and the degree of innovation could be elevated. While the casino maintains a standard level of security features, our analysis identified several areas requiring enhancements for maximum player security. The customer support available through live chat offers satisfactory assistance but the responsiveness could be more consistent. Overall, JackpotCity Casino, owned by Baytree Interactive Ltd, provides a middling experience, suitable for all types players who value variety but may not meet the expectations of more discerning players.
 Legit & Fairness 7.2/10 |
 Payment Methods 7.0/10 |
 Customer Support6.0/10 |
 Product Rating 8.0/10 |
 Reputation 8.6/10 |
JackpotCity Casino Overview
| Min deposit | $/€10 |
| Max cashout | $/€100000 |
| Payout time | 3 days |
| Game types | Video Poker, Table games, Craps+ 14 more |
| Slot games | 1235 |
| Live games | 290 |
| Vip program | Exclusive bonuses, Loyalty points, Tiered Loyalty Programs |
| Website Language | English , German , Spanish+ 1 more |
| Payment methods | Visa, MasterCard, Neteller+ 9 more |
Our Expert's Opinion: Is JackpotCity Casino the Right Choice for You?
Adela's Verdict
Is JackpotCity Casino Safe? Analysing Fairness and Security
Casino T&C Restrictive Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 10 Options |
The casino gets a good rating here because its terms and conditions are clear, easy to find, and in simple language that is understandable for everyone. They use clear and straightforward language that most players can understand without difficulty. However, some provisions within the T&C could place tough requirements or limitations upon players, which might affect their overall experience at the casino. The maximum cashout limits fall within industry standards, providing a balanced approach. The bonus terms also contribute to this positive rating. The wagering contributions are clearly outlined, specifying how different games contribute towards meeting the requirements. However, some bonuses have limited game eligibility.
The casino’s dedication to responsible gaming is evident through its self-exclusion and deposit limit tools. Its alignment with eCOGRA and use of SSL encryption technology make it a safe and secure casino.
Your Guide to JackpotCity Casino Payments - Deposits & Withdrawals
Min deposit 10 $/€ |
Min. Withdrawal 50 $/€ |
Max cashout 100000 $/€ |
Payout time 5 days |
Currencies
The casino offers financial support and accepts credit cards like Visa and Mastercard. It also accepts e-wallets such as ecoPayz, Skrill, Neteller, and MuchBetter. Prepaid vouchers are an option, too; Paysafecard and Neosurf can be used for payments. This variety of choices covers many different player needs! Deposits were fast, showing up in our casino account right away. For withdrawals and payouts, it was different. They usually require 24-48 hours to approve your withdrawal winnings. Some players claimed it was easy to take deposits, but when it came to withdrawing, they experienced challenges. After approval, the timeframe for receiving real money depends on the chosen method, with e-wallets generally being the fastest option.
The minimum deposit amount is a reasonable €10, making it accessible for players of different budgets. One potential drawback is that withdrawals must be processed using the same method for deposits, at least up to the amount deposited, and you can’t withdraw during the weekends. Once you sign up, you will be automatically redirected to Jackpot City Casino in five seconds
Customer Support at JackpotCity Casino - How to Get Help When You Need It
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Slow (11-30 min) |
Helpful Chat Not helpful |
FAQ Incomplete |
Email support@playersupportcentre.com |
Language Options
Website Languages
Support Languages
We read customer service and player reviews to gauge customer response efficiency and tested their available methods. Unfortunately, Jackpot City doesn’t prominently display a live chat or direct phone support like other online casinos. This absence is a drawback, as some players prefer speaking directly to a representative. We did not appreciate this because it’s an essential tool for instant feedback.
We were also disappointed that the help center page was not working and that we couldn’t find an official email address on the website. However, we found an email during our research from another casino review platform, complaints@playersupportcenter.com. Players are required to include detailed information about their concerns, including evidence if available. While email isn’t ideal for urgent issues, it’s a viable option to get in touch with Jackpot City Casino support for detailed questions or concerns. The casino also features a FAQ section. Here, our evaluation is mixed. While the FAQ section covers various topics, the information provided could be more comprehensive.
Overall, Jackpotcity’s customer support is lackluster compared to other casinos. They need a live chat feature, official email, and phone number to process casino complaints effectively.
JackpotCity Casino Products: Slots, Table Games, and Live Casino
Game Providers 49 |
Slot games 1235 |
Live games 290 |
Usability Overwhelming |
Apps Android, Desktop app, iOS |
Game types
Game providers
The casino offers a compelling package for online casino enthusiasts. This section delves into the casino’s core functionalities, including the game library (progressive slots, video poker, video slots, slot machines, slots and table games, progressive jackpots, etc.) and usability across different devices.
Slot Games
The casino has a variety of games, including more than 1200 slots to choose from, which, while substantial, falls short of what most other online casinos have. Popular classic slot titles include Mega Diamonds Jackpot, Fire and Roses Joker, Amazing Link Zeus, like Break da Bank Again, Mega Moolah, Pile Em Up, Ancient Fortunes: Zeus, Thunderstruck Stormchaser, Trojan Kingdom, and Gold Blitz. The casino maintains quality over quantity for its games. The casino works with top software providers, including Microgaming, On Air Entertainment™ for its interactive and engaging live casino games, and Pragmatic Play for its high-quality games with a diverse portfolio.
Live Games
As stated before, Jackpot City provides many live dealer games and blackjack games that you can participate in on one casino using your phone or PC. The live game casino gives a genuine playing experience with real-time gameplay alongside professional dealers. The games are made by top providers such as OnAir Entertainment and Pragmatic Play, who have good video streaming techs and various well-liked casino table games, including Live Blackjack, European blackjack, Atlantic City blackjack, Premier Roulette, Baccarat, plus others. Through chat, you can communicate with both dealers and other players, adding a social component to the experience. The streaming technology is smooth, and the gameplay feels real, greatly enhancing the excitement from the casino floor straight to the device interface.
Usability
The casino website can be viewed in 17 languages, making it suitable for a diverse audience. With its one-page design, this casino keeps everything tidy with an organized layout. There is also a mobile application on both iOS and Android systems, where you can enjoy playing the same wide array of games available from your computer or laptop via phone or tablet. The procedure of registration is simple. You need to provide your verification documents and registration details. Know Your Customer (KYC) verification was also efficient, usually taking only one day. The platform was smooth, displaying fast load times and no apparent lag in playing games. We also appreciated the subtle aspects of Jackpot City’s usability features, such as its adaptability to various screen dimensions (responsive design) and all devices having access to identical game libraries.
How JackpotCity Casino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
Licenses Alderney Gambling Control, Kahnawake Gaming Commission |
Online since 1998 |
Third Party Reviews Absent |
Gambling Products 3 |
Licenses
| Kahnawake Gaming Commission - 00892 | |
| Alderney Gambling Control - 155 C1 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Jackpot City has been around since 1998, making it a veteran in online casino games. It holds multiple licenses from the Malta Gaming Authority, Kahnawake Gaming Commission, and the Alcohol and Gaming Commission of Ontario, as well as certifications by eCOGRA. Our review team has checked the reputation by using typical ways in the industry, and they have also looked into what professionals say and feedback from players on prominent websites like casino.org, AskGamblers, and Trustpilot. While it scored slightly above average on most websites we checked, at the time we were reviewing the site, their help page was not working. There was no live chat, leaving email as the only way to reach them. We gave it a score of 8/10. Though the individual experiences can vary, the overall rating score from other experts and players suggests this casino is a legitimate and trustworthy operator.
JackpotCity Casino Top 3 Alternatives
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Pros
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- 14 different payment options
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Cons
- 3 days cashout is slow
- Only €2500 weekly can be withdrawn
Verdict
Slots Capital Casino is an interesting destination for slots only. It impresses with its swift payout time of 2 days with most methods, catering to players who value quick access to their winnings. With a minimum deposit of just $10, it's accessible to gamers of all budgets, while the $2500 weekly cashout limit accommodates both casual and serious players. The casino's extensive slot collection, powered by top providers like Rival and Betsoft, ensures a rich and diverse gaming experience. However, the absence of live dealer games might be a drawback for those seeking the thrill of real-time casino action.
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Diamond Reels Casino
Pros
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Cons
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Verdict
Diamond Reels Casino has the added advantage of significantly faster transaction times compared to traditional payment methods. Diamond Reels ensures swift and efficient deposits and withdrawals, but the absence of dedicated mobile apps and VIP programs may present minor inconveniences. Despite these minor drawbacks, Diamond Reels provides an immersive and reliable gaming environment for cryptocurrency enthusiasts.
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Royalspin Casino
Pros
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Cons
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Verdict
RoyalSpin Casino stands out as a reliable online casino with its wide range of gaming options, including over 4000 slots and 115 live dealer games. With a minimum deposit of $20 and no maximum cashout limit, it caters to both casual players and high rollers. The casino offers a variety of payment methods, including e-wallets like Neteller, Apple Pay, Revolut and cryptocurrencies, ensuring quick payouts within 1 day. Its user-friendly design and compatibility with major browsers make it accessible to a broad audience.
Read ReviewJackpotCity Casino Verdict - Pros, Cons, and What It Offers
Jackpot City gives you various games, especially in slots and dealer sections. It’s also easy to use on both computer and mobile devices. The bonus package may be pleasing to new players who enjoy playing slots. Although Jackpot City is an old casino platform, having a mobile app shows that it embraces technology.
CainoAlpha reviewers like the fact that Jackpot City Casino values responsible gaming, offering a variety of tools and resources to help players stay in control. If you want to play in a safe place with plenty of games available, Jackpot City is the perfect choice for you.
Still, the requirement for high bets and specific rules on how much each game contributes towards meeting these requirements can make it less appealing for those who play casually or favor table games. The website does not have a live chat feature or a dedicated phone, and the help page had problems during the review.
Why We Picked JackpotCity Casino
We decided to review this casino because of the quality of its games, particularly online slots. The casino focuses on quality rather than quantity, which is a good thing. Only a few online casino sites offer bingo games. We were interested in seeing how they have great welcome bonuses, promotions, deposit bonuses, free spins, loyalty points, and jackpot slots like Mining Fever.
What Sets JackpotCity casino Apart from its Competitors
- Quality games over quantity
- Emphasis on responsible gambling
- Interactive one-page interface
- 17 different languages
- Dedicated mobile app
JackpotCity Casino vs Competitors: How It Compares to Other Top Casinos
| Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
|---|---|---|---|---|---|---|---|
| 1235 | 290 | 1998 | $/€10 | $/€100000 | 3 days | 24/7 |
 | 6305 | 243 | 2023 | $/€10 | $/€6000 | 2 days | 24/7 |
 | 1340 | 122 | 2019 | $/€10 | $/€500 | 2 days | Not 24/7 |
 | 550 | 250 | 2004 | $/€10 | $/€16000 | 2 days | 24/7 |
 | 4012 | 1400 | 2022 | $/€20 | $/€50000 | +3 days | 24/7 |
 | 1452 | 56 | 2024 | $/€15 | $/€20000 | 1-2 days | 24/7 |
Explore JackpotCity Casino’s Sister Sites - Find Casinos With Similar Experience
How We Review JackpotCity Casino - Our Methodology Explained
At CasinoAlpha, ensuring a trusted and comprehensive analysis. JackpotCity Casino undergoes an intensive testing phase followed by an additional review process dedicated to crafting the review – culminating in a detailed CasinoAlpha Rating of 7.4 out of 10 . Our process includes a meticulous examination of banking methods for both deposits and withdrawals to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at JackpotCity Casino. The extensive review of JackpotCity Casino underscores our commitment to delivering timely and precise information.
| Review | Details |
|---|---|
| Reviewer | Adela Mariuta |
| CasinoAlpha Rating | |
| Test Duration | 9 Hours |
| Review Duration | 44 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Jun 2024 |
| Updated Date | Oct 2024 |
JackpotCity Casino Rankings Across Our Categories
| Category | Trending |
|---|---|
| Best Casino Bonuses | Top 5 |
| NeoSurf Casinos | Top 5 |
| iOS Casinos | Top 5 |
| Skrill Casinos | Top 5 |
| Visa Casinos | Top 5 |
| Casino Apps | Top 5 |
| Minimum Deposit Casinos | Top 5 |
| Trustly Casinos | Top 5 |
| Neteller Casinos | Top 5 |
| 100% Deposit Bonus | Top 5 |
F.A.Q.
Is JackpotCity Casino a legitimate platform?
Yes, JackpotCity Casino is a legitimate platform. It is licensed and regulated by the Malta Gaming Authority, one of the most respected regulatory bodies in the online gaming industry.
What payment methods are available at JackpotCity Casino?
JackpotCity Casino offers a variety of payment methods to cater to different player preferences. These include major credit and debit cards such as Visa and MasterCard, as well as popular e-wallets like Neteller and Skrill. Additionally, players can use bank transfers for their transactions.
What is the minimum deposit and withdrawal amount at JackpotCity Casino?
At JackpotCity Casino, the minimum deposit and withdrawal amount is $/€10. This low minimum amount makes it accessible for players with varying budgets to start playing and cash out their winnings without needing to accumulate a large sum.
How long do withdrawals take to process?
Withdrawals at JackpotCity Casino are generally processed within 1-2 business days. E-wallet withdrawals are typically faster, while bank transfers and credit card withdrawals might take a bit longer due to banking processing times.
What types of games are available at JackpotCity Casino?
The JackpotCity Casino game library includes a wide range of slots, from classic three-reel games to the latest video slots with advanced graphics and features. In addition to slots, players can enjoy various table games such as blackjack, roulette, and baccarat. The casino also offers live dealer games, providing an immersive experience with real-time interaction with dealers. Video poker is another popular option available to players.
Does JackpotCity Casino offer customer support?
Yes, JackpotCity Casino provides customer support around the clock. Players can reach out to the support team 24/7 via live chat and email (x@address.com). This ensures that any issues or queries are promptly addressed, enhancing the overall gaming experience by providing reliable assistance whenever needed.
Is there a mobile app for JackpotCity Casino?
Yes, JackpotCity Casino offers a dedicated mobile app that players can download. The app is designed to provide a seamless gaming experience on the go, allowing players to access their favorite games, manage their accounts, and perform transactions directly from their mobile devices. The app is available for both iOS and Android platforms.
What are the wagering requirements for bonuses at JackpotCity Casino?
Bonuses at JackpotCity Casino typically come with wagering requirements of 50x. This means that players must wager the bonus amount fifty times before they can withdraw any winnings derived from it. Understanding these requirements is crucial for players to manage their expectations and plan their gameplay effectively.
Are there any limits on winnings from bonuses?
Yes, there are limits on winnings from bonuses at JackpotCity Casino. These limits are specified in the bonus terms and conditions, which players should read carefully before claiming any bonuses.
What languages are supported by JackpotCity Casino?
JackpotCity Casino supports multiple languages to cater to its global player base. The website and customer support are available in several languages, including English, French, Spanish, and German.
