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Find new Captain Cooks bonuses & learn all about the casino site before you sign up. Just read our Captain Cooks review to decide if it’s the right choice!
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- Although the site allows New Zealanders to download a desktop app, the application does not always work. The graphics and colours are pleasant, but many important links only appear on a few specific pages. The site itself does not have a permanent footer, and T&Cs disappear when players are logged in.
- New Zealanders can pay using ten popular methods: Paysafecard, MuchBetter, MasterCard, Visa, Skrill Moneybookers, certain bank cards and Neteller. However, Poli and PayPal cannot be used. Moreover, New Zealanders cannot withdraw with all the options they have for deposits, that selection is less rich.
- While the Live dealer game selection shows an impressive number of over 110 games, and the Table Games include Blackjack, Baccarat, and Roulette, the Slots game collection is rather small, showing around 300 slots. There are a few big name providers like Microgaming, but not as much as other casinos.
- This casino only presents one promotion, the sign-up offer. Unfortunately, it does not provide any no deposit bonuses, cashback deals, or daily offers. However, the welcome package covers your first five deposits, which makes it one of the largest welcome packages on the market.
- The live chat is 24/7, and players are verified and screened by a bot before being transferred to a human specialist. There is also an official email, but no phone number.
- Licensed by Kahnawake Gaming Commission.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Vip program |
|---|---|---|---|---|---|---|---|---|
| NZD5 | NZD50 | NZD1000000 | 2-3 days | Baccarat, Blackjack, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Slots, Table games, Video Poker | 360 | 110 | Kahnawake Gaming Commission | No |
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Captain Cooks Casino Review Table of Contents
Captain Cooks Casino bonuses
The latest Captain Cooks bonuses come with benefits as well as with their own rules. You can now get all the insight from our experts in less than 10 minutes!
Read moreLet’s dive into our Captlppain Cooks Casino review and have a more detailed presentation of what New Zealanders can expect:
Game contribution
Different games will contribute in smaller or higher percentages to meeting the wagering requirements:
| Games | Wagering contribution |
|---|---|
| Slots and Parlor | 100% |
| Table Poker | 50% |
| Casino War | 50% |
| Sic Bo | 50% |
| Blackjack* | 10% |
| Roulette and Video Poker** | 2% |
There are a few exceptions to the table above.
For instance, Classic Blackjack does not contribute with 10%, but only with 2%. Not all Video Poker games contribute either. In this case, the exceptions are:
- All Aces Video Poker;
- Caribbean Draw Poker;
- Texas Hold’em Bonus Poker Gold;
- Triple Action Hold’em;
- Bonus Poker Gold.
Live games are a special category and count differently from bonus wagering. Our expert team made sure to simplify things for eager New Zealanders and to gather all relevant details in the table below:
| Live games | Wagering contribution |
|---|---|
| Deal Or No Deal | 100% |
| Lightning Dice | 100% |
| Live Baccarat | 10% |
| Top-Card | 10% |
| Live Blackjack | 10% |
Other Live dealer games only count for 2% towards Captain Cooks Casino bonuses. These are the Live versions of Auto Roulette, French and American Roulette, Super Sic Bo, Caribbean Stud Poker, Three-Card Poker, Casino Hold’em, 2 Hand Casino Holdem, Dream Catcher Wheel and Side Bet City.
Games you should be aware of
New Zealanders need to make sure that the game they prefer will help them meet the wagering requirements for their deal.
While some promotions may only be offered on particular games, the reverse could also be true. Some games do not contribute at all towards the wagering requirements. Our expert team did some more in-depth digging, so here is what you should look out for when you have an active bonus:
- The All Aces Video Poker game does not count towards any wagering requirements, regardless of which bonus you play;
- The game will also not help you earn any loyalty points for playing.
Another vital thing to keep in mind is that, regardless which game you play, doubling up the wager means that the specific game session will not count at all towards the wagering requirements.
How wagering works
Our Captain Cooks Casino review will explain everything about the rules of this gambling platform, especially regarding a NZ player’s funds.
For instance, to protect a player’s money, the site separates the totality of funds into a cash account balance and a bonus account balance. The only balance that can be withdrawn is the cash account balance. On the other hand, the bonus account balance can be used for wagering after the cash balance has been used up.
After placing a wager, any related winnings will be distributed back to both cash and bonus account balances in the same ratio.
Keep your bonus!
As with any respectable casino, Captain Cooks Casino bonuses can be removed any time a player takes advantage of them by breaking the bonus rules.
Gameplay which aims to abuse the system is considered irregular. This kind of play includes multiple or proxy account strategies, placing single bets of 25% or more of the offer value to meet the wagering requirements. It also means placing huge single bets in Roulette games, or using the double-up feature to increase the total value of wagers.
Even money wagers on games of Roulette, Craps or Sic Bo are also considered irregular play, as is using the Autoplay feature to complete the wagering conditions. New Zealanders should also be wary of using a game’s feature after the bonus account balance (which is needed to activate the feature) has run out.
New Zealanders also forbidden to intentionally place minimum risk, equal, hedge or zero margin wagers to meet the wagering requirements in improper ways.
Aside from these malicious behaviours, New Zealanders may accidentally lose the offer if they lose sight of specific details. However, the Captain Cooks Casino review is here to ensure no player walks away from a promotion because of an oversight.
So, here is what you should always keep in mind about Captain Cooks Casino bonuses:
- All promotions have limited availability. It is highly likely that each promotion comes with a different expiry date. If you pass the expiry date without completing the wagering requirements, you will lose the bonus and related winnings.
- Some bonuses are only available if you deposit via specific payment methods. Others cannot be claimed if you make a payment via an excluded payment service, so double-check before claiming any promotion.
- Do not withdraw your deposit before completing the wagering requirements, or your promotion will be cancelled, and associated winnings will be forfeited.
Wagering requirements
The conditions New Zealanders should fulfil when dealing with Captain Cooks Casino bonuses are quite straightforward.
For every promotion, there is a minimum deposit that New Zealanders need to make before they can begin their wagering.
Wagering requirements vary according to the number of deposits you have made. For instance, you need to wager 200 times the bonus amount for the first two deposits. However, all other deposits require New Zealanders to only wager 30 times the bonus amount.
Making bets will help you turn the bonus balance into a cash balance, which you can take out. While you can withdraw your cash balance at any time, you need to cash out at least $50.
Some information on the website can be contradictory. Even though it is certain that the bonus amount converts to cash in $10 instalments, the casino terms and conditions mention that winnings are equally distributed towards the two balances.
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Disclaimer:
Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.
Casino Overview
- Company name:
- Fresh Horizons Limited
- Website:
- captaincookscasino.eu
- Online since:
- 2003
- Address:
- Palm Grove House, Road Town, Tortola, British Virgin Islands
Captain Cooks Casino bonuses are managed by Fresh Horizons Limited, a rather small company located in the British Virgin Islands.
Nonetheless, let’s see what we discovered about the company and the gambling site for a complete Captain Cooks Casino review! Established in 2000, the casino holds a Canadian license from the Kahnawake Gaming Commission. All financial transactions carried out from and to the gambling platform (deposits and withdrawals) are managed by external payment processors such as Bulex Enterprises Limited and GOITSC Limited in Cyprus.
We discovered that both these companies are experienced in the iGaming industry and manage many other casino brands.
We deepened our research for our Captain Cooks Casino review to help New Zealanders who wonder about fund security. Our gambling professionals discovered that the site uses 128-bit encryption to ensure the protection of New Zealanders’ personal data whenever they conduct casino transactions such as deposits and payouts.
Registration process
For a most authentic Captain Cooks Casino review, our team went through the registration process just like any NZ player.
Signing up with this online platform takes about two minutes. At this point, no verification check is required, and you need to provide is:
- Your personal email;
- Phone number;
- Your current address;
- Your age, gender, and full name;
- A working password.
Your casino username will be automatically generated by the website once you complete the registration process. You will be able to see it in a pop up showing your complete login details.
KYC checks
It takes about to days for the casino to process KYC (Know Your Customer) documents.
Extra identity verification procedures will generally take place after New Zealanders have made a deposit or before the site accepts a withdrawal request as a means of protecting the casino and its players from fraudulent activities.
These extra checks will entail proof that you own the financial accounts you use for casino transactions, such as:
- A copy of your physical bank card;
- Bank account statement;
- Screenshots of online wallets and online payment methods.
Your identity will also be verified through a copy of your ID, passport or driver’s license, and to confirm your residence, you will need a utility bill from the past three months.
If New Zealanders upload documents that are unclear or do not display all four edges and corners, they will not pass the verification procedure.
Should the gambling site suspect the uploaded documents to be false, NZ players run the risk of account termination.
User experience
Wouldn’t you want to get an idea of what it feels like to use a site before opting for a bonus? That’s what our Captain Cooks Casino review is for!
We made sure to test the site thoroughly before making our recommendation. Here is how we went about it:
| Device | Internet | Browser |
|---|---|---|
| Lenovo ThinkPad E15 | WIFI | Microsoft Edge |
| Huawei Mate XS | 5G | Google Chrome |
| iPad Pro 12.9 | WIFI | Safari |
After testing the platform on different devices, these are the conclusions we drew:
Desktop
The interface is pleasant, with dark undertones of brown and gold highlighting the restful black background.
Motifs and graphics are elegant in an adventure/exploration style, which makes for a wonderful experience. However, the buttons are not extraordinarily clear. Many pages do not show the link for Terms and Conditions.
Some pages, such as the Promotions or Loyalty page, load very slowly and sometimes fail to load altogether.
This online gambling platform has a downloadable desktop app powered by Microgaming. However, when attempting to test the app in order to provide a complete Captain Cooks Casino review, the app failed to work when trying to use it, despite the fact that it got installed without any issues.
Mobile
On the mobile version, the site behaved quite similarly as when accessed on the desktop browser.
The theme remained just as pleasant on mobile, and unfortunately, the terms and conditions link disappeared when we logged in.
The same promotion can be seen on mobile. However, the number of games is slightly lower in comparison with the selection provided on the desktop version. For instance, the only Live dealer games available on mobile are Live Baccarat and a much more restricted number of Live Roulette and Live Blackjack.
Games
Captain Cooks Casino bonuses can be played on games that are verified by eCOGRA, one of the most well-known independent auditors.
The average RTP for the games on this online platform is 96%, which is quite high compared with the rest of the industry. The Random Number Generators at work on this site are public and published by the independent auditor.
Our team made sure to browse through the over 550 games existent on the website, including Slots, Table games, Live dealer tables, and trendy Jackpots like Mega Moolah, Treasure Nile, and Roulette Royale.
Keep on reading our Captain Cooks Casino review as we are about to dive into the nitty-gritty of the online game selection!
Slots
The online Slots selection is comprised of three-reeled and five-reeled games, which can be roughly categorised as Video Slots and Progressive Jackpots.
Some of the most popular titles and their minimum and maximum bet limits are:
- 9 Pots of Gold: $0.20 – $120;
- 777 Mega Deluxe: $0.20 – $40;
- Chicago Quest: $0.20 – $50;
- Book of Oz Hyperspins: $0.10 – $50;
- Arthur’s Gold: $0.20 – $50.
Table games
Captain Cooks Casino bonuses also include an impressive collection of over 40 table games.
The collection includes Sic Bo, Fortune Finder, Dragon Tiger, Baccarat, Blackjack, and Roulette, in their classical, European and American versions:
- Atlantic City Blackjack: $1 – $5000;
- Multifire Roulette: (even-money bet) $0.25 – $16000;
- Baccarat: $5 – $1000;
- Multi Hand European Blackjack: $1 – $25000;
- American Roulette: $1 – $2000.
Games like Baccarat, American Roulette, and Multifire Roulette allow for different types of bets, such as straight-up wagers, split bets, street bets, square bets, line bets, tie-hand, etc. New Zealanders should check the paytable for the minimum and maximum limits, which are different for all bet types.
Live Roulette
The Live dealer game selection on the official casino website is a truly varied collection.
There are 13 Live Roulette tables, including:
- Lightning Roulette: $0.20 – $10000;
- Immersive Roulette: $1 – $10000;
- VIP Roulette: $1 – $10000;
- French Roulette Gold: $1 – $10000;
- Auto-Roulette La Partage: $0.20 – $10000;
Live Blackjack
New Zealanders can find Live game shows, Live Super Sic Bo, variations of Live Video poker, and an impressive number of over 60 Live Blackjack tables:
- Free Bet Blackjack;
- Power Blackjack;
- Infinite Blackjack;
- Speed VIP Blackjack (tables listed from A to M);
- Blackjack VIP (ranging from table A to table X);
- Blackjack Silver (from table A to table D).
The betting range for Live Blackjack ranges from a minimum of $1 to as high as $10000, though each game will have different wagering limits.
Live Baccarat
With over 25 Live Baccarat tables, New Zealanders can enjoy Captain Cooks Casino bonuses on games such as:
- Speed Baccarat (table A to table Q): $1 – $15000;
- No Commission Baccarat (table A to table C): $1 – $15000;
- Baccarat Squeeze: $1 – $15000;
- Lightning Baccarat: $1 – $2000.
All Live dealer games present on this website are powered by the high-industry provider, Evolution Gaming.
Game providers
1X2 Gaming
Alchemy Gaming
All41 Studios
Atomic Spin
Crazy Tooth Studio
Evolution Gaming
Fortune Factory
Foxium
Gameburger
Gold Coin Studios
Half Pixel
Just For the Win
Microgaming
Neko
Neon Valley Studios
Pulse Gaming
Rabcat
Snowborn
Spin Play
Stormcraft
Switch Studios
Triple Edge Studios
Captain Cooks Casino vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD5 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD50 |
| Max. cashout Industry standard: NZ$5,000 | NZD1000000 |
| Payout Time Industry standard: 2 days | 2-3 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 360 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games |
|---|---|---|---|---|---|---|---|---|
|
|
NZD5 | NZD50 | NZD1000000 | 2-3 days | 2 mins | 2 days | 360 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 |
Thinking of signing up? Then take a moment to check our expertly researched Captain Cooks Casino review and learn about the payments policy.
It’s best to know how your casino transactions will go before you decide to invest. When dealing with this online gambling platform, New Zealanders should deposit at least $10 and withdraw at least $50. There are no maximum deposit limits. However, the payment service you choose may impose its own limit, so ensure you check with your payment service of choice.
If you want to cash out using Visa or via Direct Bank Transfer, there are no maximum limits imposed by the site. These will depend entirely on the limits imposed by your bank. At the same time, Skrill and ecoPayz impose no withdrawal limits whatsoever.
New Zealanders are advised never to transfer funds to other players’ accounts or to receive funds from other players, as this will be considered an unfair activity by the gambling site and, consequently, funds will be voided, and you risk losing your account.
Good to remember:
- The casino does not deal in NZ$, but only accepts USD, EUR, CAD, and GBP. If conversion is necessary, the fee will be 2.5% of the withdrawal amount.
- Also, Direct Bank Transfers will be charged a $50 fee if the withdrawal is below $ 3000 and a $ 100 for amounts that exceed $ 3000.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | NZD50 | No limit | 1-3 days |
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | NZD50 | NZD50000 | 1-3 days |
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | NZD50 | No limit | 1-3 days |
|
NZD5 | No limit | NZD50 | No limit | 1-3 days |
|
N/A | No limit | NZD50 | No limit | 1-3 days |
VIP
This platform is part of an exclusive Casino Rewards loyalty programme!
Essentially. This means that New Zealanders playing at any casino enlisted in the programme will keep on earning loyalty points.
Stick with our Captain Cooks Casino review to find out what the programme entails and how to what it means to access the scheme with Captain Cooks Casino bonuses.
The Casino Rewards programme is called the Time of Your Life Sweepstakes and rewards NZ players with more exclusive and unique prizes as they keep playing.
The more points you have, you increase your status level. Each level offers its unique list of prizes, and you can go ahead and pick your favourite prize once you reach the appropriate level.
There are regular draws, and loyalty points help you purchase draw tickets that increase your chances of winning. The higher your status, the more chances you get!
Related casinos
Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- 24/7
The live chat facility is available daily, all around the clock.
New Zealanders will first be directed to an AI automatic screening which will analyse their query in order to send them to the right specialist human operator.
The operators are fast, polite, and offer comprehensive replies.
For non-urgent queries, New Zealanders can also use the email provided on the website. Unfortunately, there is no phone number available.
Responsible gambling
The safety of NZ players is a top priority for us and for this online gambling platform.
When dealing with Captain Cooks Casino bonuses, NZ players can set their own deposit limits, betting limits, or time-session limits. They also have the possibility to close their account, self-exclude, and take cooling-off periods between 24 hours and six months.
Responsible gambling resources abound. The site offers solid advice on how to prevent yourself from developing a gambling disorder. You can also access the Responsible gambling section and click the self-assessment quiz list to ensure you are aware of your habits. In this section, you can also find a link to Gamblers Anonymous and minor-restrictive tools.
The site also constantly monitors games in order to identify problem gamblers and underage gambling. Every hour, NZ players will receive a reality check pop-up.
Captain Cooks Casino Review - Pros and Cons
- The casino has a 24/7 live chat feature;
- There is no casino-imposed maximum cash-out;
- The site is part of the Casino Rewards loyalty programme;
- There’s an extensive Live casino selection on desktop;
- New Zealanders can download a desktop app;
- Pleasant interface.
- There is no phone number available;
- Withdrawals can sometimes impose fees;
- Sometimes, the desktop app fails to function;
- Fewer games on mobile.
How we review
| Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|
| Ioana Nutulescu | 3.8 / 5 | 8 Hours | 52 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Sep 2023 |
Captain Cooks Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!