How To Close A Casino Account

How To Close A Casino Account

4 min

For whatever reason it may be, it is possible to close your online casino account whenever you choose. Follow our guide to learn how to do it!

Common Reasons for Closing a Casino Account

  • Gambling problems such as gambling addiction
  • The casino no longer meets the expectations of the player
  • A complete loss of interest in gambling online
  • Being unsatisfied with the casino bonuses provided by a platform
  • Choosing to play at a different casino
  • Taking a break from gambling sites

How to Terminate an Active Online Casino Account

Though the process may differ, all top online casinos have a standard procedure to terminate your account.

These steps are usually outlined within their terms and conditions section on manually deleting the account from your account dashboard.

How to Terminate an Active Online Casino Account


A much simpler option would be to contact the support team directly via their live chat feature and promptly receive the account closure confirmation.

Step 1

Log in to your existing casino account and access the customer live chat support feature.

Step 2

Start by explaining that you would like to terminate your account with them.

Step 3

The support agent will then ask you some security questions to verify if you are indeed the account holder. Even though you are logged in already, this is a standard procedure on their end.

Step 4

Once you have provided them with the requested information, the support staff will ask you to confirm the account closure. This may also be followed by why you would like to close the account. The support agent will then continue to close the account.

Step 5

You will receive a confirmation stating that your account will be fully closed within a 24-hour period. If you have any funds remaining on the account that is higher than the minimum withdrawal amount, it will be refunded to you.

However, the casino operator may charge a transfer fee if the amount remaining is less than the minimum withdrawal amount.

Different Account Closure Types

Closing your casino account is not the end of the road. In most cases, it is possible to reinstate your account should you wish to resume playing on the online platform.

The reason you decide to close your account will determine the type of closure, as there are a few options available out there.

Regular Closure

If you choose to close your account and would like to close it indefinitely, select this method. Regular account closure is the most common and can be done directly with the customer support team.

They can assist with closing your account either by email or the live chat support feature.

Temporary Closure

This type of account closure is normally referred to as a “cool-off” or “time-out” period by most casinos. The account will remain closed for a predetermined time set out by the player.


The player usually manually does this type of account closure by accessing the dashboard and setting the desired parameters.

Once the closure is in effect, the player will no longer have access to the account until the timeframe has lapsed, in which the account will automatically reopen.

Permanent Closure

Permanent account closure is also known as a “self-exclusion” and is often used as a responsible gambling protocol.

Once closed, these types of account closures can never be reopened under any circumstances.


All personal information will be permanently removed from the database, and the account will automatically be unsubscribed from any email or SMS notification service.

Permanent account closures are done within the settings or with the help of customer support.

Reopening a Closed Casino Account

As mentioned, it is possible to reopen a closed casino account. Only if the account has been permanently closed will it not be possible to reopen it.

It is important to note that opening a new account at an online casino you have previously registered with is forbidden. This results in fraudulent, duplicate accounts and could end in legal proceedings against the perpetrator.

Reopening Your Closed Account Depends on the Type of Closure

  • Regular closure – The easiest way to reopen a closed account. Simply contact customer support and request to have your account reinstated. This can be actioned either by email or the live chat feature
  • Temporary closure – If you have temporarily closed your account, it will automatically reopen once the allocated timeframe has lapsed. You will not be able to request for the account to be reopened until the timer has expired
  • Permanent closure – It is not possible to reopen this type of account closure as all personal information has been purged, and self-exclusion parameters have been set

Final Thoughts

Closing an online casino account can be straightforward if the correct steps are followed.

Always ensure that you withdraw any remaining balance before requesting the account closure. It is also advisable to check the casino’s terms and conditions to ensure that you are aware of any other information in regard to account closure.

Many easily accessible third-party gambling institutions are happy to assist with gambling addiction.

If you are experiencing gambling addiction, seeking professional help is the correct action. By closing your online casino account, you are taking a positive step towards regaining personal control of your gambling habits.

Cosmin Brehoi
AuthorCosmin BrehoiAuthor & Editor at CasinoAlpha

Since forever a student of life and writer at his core, he loves to gamble on football matches in his spare time. Combining the art of prediction and a rigorously trained intuition, he has joined the iGaming world to promote a responsible and data-driven approach to sports betting.

Anca Iamandi
ReviewerAnca IamandiSenior Author & Editor at CasinoAlpha

Anca's analytic skills developed in Generative Linguistics allow her to bring you clear and concise gambling-related content. Her texts will help you understand casinos, bonuses, fees, and rules and forget about all the gambling myths that pull you down. She's a strong advocate of safe gambling.