How to claim this bonus
- Visit the Captain Cooks Casino website
- Sign up for an account and finish the verification steps
- Deposit the required amount into your account
- Your bonus will be automatically added to your account.
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Alpha's specialists, boasting over 9 years of collective experience conducted a complete analysis of Captain Cooks Casino, a reputable gambling operator holding trusted licenses since its inception in 2003. In this detailed assessment, our primary objective was to closely assess whether the Captain Cooks Casino maintains the requisite standards for legitimacy, game diversity, financial operations, and mobile usability. Furthermore, we closely inspected the casino's website for how it adapts to mobile screens and checked other vital parts.
How to claim this bonus
Bonus Verdict
The welcome offer at Captain Cooks Casino is an excellent way for new players to start. You only need to deposit a minimum of £5 to get 100 chances to win the Mega Moolah jackpot. Even though the 200x wagering requirement may seem high, you can place 100 wagers at £0.25 each on progressive jackpot slots, which gives you plenty of opportunities to win big. It’s important to note that the first five individual deposits are crucial for maximizing this bonus, so plan your deposits carefully!
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Captain Cooks Casino presents a mixed picture in our thorough evaluation of its offerings. The game selection is diverse, encompassing various genres, though there's room for improvement in quality and innovation. While the casino maintains a standard level of security features, the investigation brought to light several sectors needing improvements for ensuring top-tier player security. The customer support available through live chat offers satisfactory assistance but the responsiveness could be more consistent. Overall, Captain Cooks Casino, owned by Apollo Entertainment Limited, provides a middling experience, suitable for all types players who value variety but may not meet the expectations of more discerning players.
Legit & Fairness 6.4/10 |
User Reviews 2.0/10 |
Payment Methods 7.4/10 |
Customer Support 7.2/10 |
Product Rating 7.8/10 |
Reputation 6.6/10 |
Min deposit | $/€5 |
Max cashout | $/€16000 |
Payout time | 2 days |
Game types | Roulette, Baccarat + 11 more Game typesSlotsTable gamesVideo PokerJackpotsBlackjackSic BoPokerScratchcardsClassic SlotsLive casino5-Reel Slots |
Slot games | 703 |
Live games | 200 |
Vip program | Exclusive bonuses, Vip support + 2 more Vip programLoyalty pointsTiered Loyalty Programs |
Website Language | English |
Customer Support Language | English , German + 1 more Customer Support LanguageFrench |
Adela's Verdict
"After in-depth testing, I recommend Captain Cooks Casino as a legitimate option upholding fair standards. It's licensing, reasonable terms, payment support, and responsive player service verify the trustworthy operations from Apollo Entertainment Limited. The incorporation of popular payment methods and ties with esteemed providers significantly increases its appeal. While advising further individual review, Captain Cooks Casino earns my endorsement having met benchmarks for ethical, player-friendly conduct across the board, with a rating of 7.1 out of 10."
Casino T&C Restrictive Terms |
Bonuses T&C Limited Game Eligibility |
Responsible Gaming 7 Options |
A team of reviewers from Casino Alpha, boasting of a combined experience of over nine years, did a complete analysis on Captain Cooks Casino. Captain Cooks is a reputable casino holding a Kahnawake gaming license since its inception in 2003. The Kahnawake Gaming Commission license is among the most reputable and trusted licenses in the gambling community making Captain Cooks Casino a legit casino.
After being in the online casino business for a while, our reviewers concluded that Captain Cooks Casino was invested in ensuring a secure gaming experience for its players. The casino utilizes a 128-bit SSL encryption as a security measure for players’ personal and financial information. This information is fully encrypted while in transit and once it arrives at the Captain Cooks Casino server. It is protected with an industry standard firewall.
The CasinoAlpha team also saw that the casino ensures a fair gaming experience. The casino is RNG-certified and carries an eCogra license. This certification guarantees that the games provided are indeed fair and that the casino does not use malicious means to dupe players of their money.
Our review team also ascertained that you could read the eCogra Safe & Fair report by clicking on the seal at the bottom of the site. This report is updated every month and even states the payout percentages of the previous month. Our experts agreed that this level of transparency was enough to clear the doubts off the minds of players concerning the genuineness of the games.
Our in-depth review also led us to understand the casino’s responsible gambling stand. Captain Cooks Casino employs a variety of responsible gambling measures, including;
These measures help players avoid problem gambling. The casino has partnered with Gamstop to ensure that the players who feel like they are turning towards problem gambling are helped. They provide the link to Gamstop on their site.
Min deposit | $/€5 |
Min. Withdrawal | $/€50 |
Max cashout | $/€16000 |
Payout time | 2 days |
Currencies | GBP, EUR + 3 more CurrenciesUSDCADNZD |
When gambling for real money, the payment processor you choose matters greatly in your experience. Captain Cooks Casino has prioritized the needs of its customers by providing flexible banking support and reasonable limits. You can make payments using direct bank transfers, credit/debit cards or e-wallets.
After a detailed analysis, our team at Casino Alpha was happy with the minimum deposit amount as it stood at only $/€5. The withdrawal amount was also favorable, being set at $/€ 16,000 across the majority of methods. The good range of minimum deposits and maximum withdrawals makes the casino accessible to all types of players, from small-scale players to high rollers.
Making deposits into the casino is quite a simple task once you are familiar with the different payment options available to you. You can choose to use Skrill, Neteller, Paysafecard, Visa, MasterCard, and various other popular methods. Here are the steps you can follow:
Most of the deposits are almost instantaneous, allowing players to play immediately they make their deposits. If you are unsure about how to make your deposits, you can contact the customer support.
Making withdrawals is another simple process. Our reviewers realized that not all methods of depositing funds could be used to make withdrawals. It is therefore important that you confirm whether your preferred method of payment can work both for banking and withdrawing.
After a thorough analysis of the T&Cs, the Casino Alpha team confirmed that you do not have to withdraw your winnings after you finish a session. You can leave your account with a positive balance, which will be saved automatically and be available the next time you log in to play.
We also noted a couple of more things concerning the withdrawals.
When you want to make withdrawals, you can follow the following steps:
We also noted that there were no withdrawal fees on Captain Cooks Casino for different methods of payments except bank transfers. They charge $/€50 for transactions below $/€ 3000, and $/€100 for any amount above that.
Pros | Cons |
---|---|
Many payments methods available | Charges on direct bank transfers |
Zero fee charges of most payment methods | |
Fast payout processing | |
User friendly process of depositing and withdrawing | |
High maximum cashout limit |
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Very slow (31 min+) |
Helpful Chat Not helpful |
FAQ Incomplete |
Email support@crhelpdesk.com |
Captain Cooks Casino includes a variety of features that players can use to sort out their problems. You can access the casino’s support through a 24/7 live chat function, 24/7 email assistance, telephone services and an FAQ section.
An interesting fact is that the live chat function uses the auto-translate feature for some languages. This is quite helpful, especially for players who are non-English speakers.
Although the live chat was slow, we realized that the support staff were very knowledgeable. They gave clear and concise answers, which helped us sort out the problems. However, we were not fully excited by the chatbot as it did not demonstrate much knowledge.
The support team via the call center was very helpful. We discovered that Captain Cooks Casino has toll-free telephone numbers for a variety of countries and an email address that is designed for player issues and feedback.
After making some calls using different accounts, we encountered friendly, lively and knowledgeable agents. These support agents were helpful in ensuring that they answered our questions during any time of the day. Our team also realized that we could access the customer support agents in three different languages, including English, German and French.
When going through the FAQ section, we were convinced that despite Captain Cook Casino making a good attempt to answer many day-to-day questions, it was still incomplete. On a more positive note, the answers given in the FAQ section were well elaborated and gave full information about what it was answering.
The FAQ section gave detailed answers on player-relevant topics, including banking, games and account matters. However, the matter of casino bonuses was not dealt with as effectively as we had hoped. The only thing that was explained was the loyalty program, which was not explained to our satisfaction.
Because of the few cons following the customer support system, we rated it at 6.0/10, a fair rating. Captain Cooks Casino has room to improve how they handle their customers and their issues.
After a detailed examination, I can confidently recommend Captain Cooks Casino because of its adherence to standards. Its terms and condition, responsive player services, and payments verify the trustworthy operations from Apollo entertainment Limited. I recommend that players have their individual reviews but at the same time, the casino earns my endorsement having met benchmarks for ethical, player-friendly conduct across with a rating of 7.0 out of 10.
Game Providers 25 |
Slot games 703 |
Live games 200 |
Usability Slow Performance |
Apps Android |
Captain Cooks Casino has a heart for its players and incorporates a wide range of games. However, compared to other casinos, the number of games is not a strong point, although we appreciate the diversity of both game types and providers. The games you are sure to find at the casino include classic and video slots, poker, baccarat, roulette, jackpots, blackjack, sic bo, scratchcards and live casino games.
Captain Cooks does not have very many slot games, as it only has 703 available.
However, most of the games are powered by Microgaming, which is among the best software providers in the gambling world. This means that the games being provided are of high quality and standards.
Some of the most popular slots offered in Captain Cooks Casino include:
Apart from the classic slots and video slots, Captain Cooks Casino also offers progressive jackpots, including:
From our analysis, we were impressed by how clear the games were and their high RTPs. We did not struggle to open any game as they all loaded quite fast. Overall, apart from the small number of games, we thought that the casino deserved an excellent rating in its slots.
Captain Cooks Casino has partnered with one of the best software providers for live dealer games, Evolution Gaming. Evolution has been the king of live dealer games since 2006 when it was established. In total, the casino offers 200 live casino games, which is commendable as it ensures inclusivity and meeting high standards for a good gaming experience.
The wide selection of games offered by Captain Cooks Casino includes variances of games like roulette, blackjack, hybrid slot games, baccarat and keno. Since most of the games are powered by Evolution, we were not surprised to get high-quality experiences with clear designs and HD streaming.
During our review, the CasinoAlpha team tested different games in this category, and we enjoyed them. The live dealers were friendly and dealt with the games professionally. We were also able to interact with other players through the chatroom function, making the gaming experience worth our while.
After doing a thorough test of a good number of games in the casino, we were convinced that the casino deserved an excellent rating for the live dealer games section. The games are fun to play, the live dealers fun to interact with and the quality of games is top-notch.
Working with the Captain Cooks Casino platform is a seamless adventure. The site utilizes colors and designs that are friendly, which makes navigation easy and fun. The most important buttons are placed strategically in a manner that would make it impossible to miss.
The CasinoAlpha review team interacted with various aspects of the casino site from the sign-up process. The process is fast and takes less than three minutes to complete everything. We were happy with the fact that various pages are not buggy and open instantly when you click.
The casino website is compatible with both mobile and desktop devices.You can be able to play your favorite games wherever you are, whenever you want. This accessibility improves the player experience.
Captain Cooks Casino has an app that can be downloaded from the App Store or Google Play. By saving essential data on your phone and offering strong security measures, this software improves online gaming while using less internet bandwidth. The mobile application is intended to be easy to use.
The Captain Cooks Casino mobile app offers a wide range of games, such as online slots, poker, roulette, baccarat, and more. With the live gaming function, you can watch live card and tabletop games in high definition straight from your phone.
Our review team interacted with the app and commended it for being highly effective. It has an intuitive and user-friendly interface that makes it easy to navigate from page to page. We can recommend that people who play Captain Cooks Casino download the app since it provides extra encryption functions. This is essential as it protects your data even when you are playing using public Wi-Fi.
Captain Cooks Casino is among those casinos that have great VIP perks. Once you become a member by signing in and making a deposit, you enter the programs and are eligible to earn points as you play your favorites. The more you play at the casino, the more points you get and the higher your status level.
There are six status levels with increasing perks. These are:
Different games earn you different points. For example, wagering $/€5 on slots will earn you one point, while playing table games will earn you half a point.
Each status level has different sets of benefits, that is: more promotions, priority support, personal VIP hosts, exclusive games, bigger bonuses, VIP Lucky Jackpot, and many more.
Licenses Kahnawake Gaming Commission |
Online since 2003 |
Third Party Reviews Poor |
Gambling Products 2 |
Kahnawake Gaming Commission - Active |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Section | Verdict |
---|---|
Licensing and Regulation | The casino has its license from the Kahnawake Gaming Commission. This is among the best regulatory commissions worldwide. |
Security Measures | The casino utilizes a 128-bit SSL encryption as a security measure for players’ personal and financial information |
Fairness of Games | There is a certification and auditing for the Random Number Generator (RNG) used by Captain Cooks, which is provided by COGRA. There is no third-party auditing for the casino. |
Player Feedback | Most of the reviews praise Captain Cooks for having great games. Another place that the reviews praise is the good customer support offered by the casino. However, many players have given negative feedback concerning the bonuses claiming that they are not able to access the bonuses or that there is a gray area in the wagering requirements. |
Conclusion on Reputation | Captain Cooks Casino is one of the casinos that have exhibited excellence. From having a reputable license, good security measures and fair gaming practices, the casino can only be termed as a great online casino. |
For a safe and secure gaming environment, Captain Cooks Casino is an excellent option. The platform features a relatively limited game catalog consisting of 200 live games and 703 slots, but the games are well-curated and supported by leading suppliers.
With regard to payment and customer care, Captain Cooks Casino fulfills the majority of our requirements. We also had fun exploring its selection of games and were surprised to find such many payment alternatives in one casino.
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
703 | 200 | 2003 | $/€5 | $/€16000 | 2 days | 24/7 | |
3142 | 182 | 2022 | $/€0.0001 | $/€10 | 1 day | 24/7 | |
8305 | 297 | 2024 | $/€10 | $/€7000 | +3 days | 24/7 | |
6500 | 200 | 2023 | $/€10 | $/€20000 | 2-3 days | 24/7 | |
3518 | 300 | 2023 | $/€10 | $/€50000 | +3 days | 24/7 | |
5000 | 371 | 2020 | $/€10 | $/€10000 | 24H | Not 24/7 |
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Category | Trending |
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Casino Rewards | Top 5 |
Android Casinos | Top 20 |
A-Z Casino List | Top 20 |
Muchbetter Casinos | Top 10 |
Slot Sites | Top 20 |
€5 Deposit | Top 5 |
At CasinoAlpha, we take pride in our comprehensive and transparent review methodology for Captain Cooks Casino. Captain Cooks Casino is subjected to an intensive testing and review process leading to a precise CasinoAlpha Rating of 6.2 out of 10 . Our process includes a meticulous examination of payment methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Captain Cooks Casino. This review reflects our commitment to providing up-to-date and accurate information ensuring that our evaluations remain relevant and trustworthy for our players.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha Rating | 6.2 /10 |
Test Duration | 0 Hours |
Review Duration | 0 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | May 2024 |
Updated Date | Oct 2024 |
Adela enjoys exploring the industry in-depth and gathering insights to provide useful guides and casino reviews meant to help players throughout their online gambling journey. When she’s not venturing into the gambling universe, she likes taking long drives and listening to old-school tunes.