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Royal Ace Casino User Reviews and Ratings
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Royal Ace Casino Review
Our analysis of Royal Ace Casino reveals critical shortcomings that could concern potential players. The gaming portfolio, while extensive, lacks the innovation and excitement found in best online casinos, offering a subpar experience for discerning players. The safety measures at Royal Ace Casino raise some red flags, with obvious weaknesses in their encryption and data protection efforts. Even though a live chat support is presented, our tests showed it wasn't reliable, as response times were inconsistent. In light of these findings, we advise against playing with real money at Royal Ace Casino, as it falls short in several critical areas.
 Legit & Fairness 6.0/10 |
 Payment Methods 4.0/10 |
 Customer Support7.0/10 |
 Product Rating 3.0/10 |
 Reputation 6.8/10 |
Royal Ace Casino Overview
| Min deposit | $/€30 |
| Max cashout | $/€10000 |
| Payout time | +3 days |
| Game types | Video Poker, Table games + 9 more |
| Slot games | 275 |
| Live games | 0 |
| Vip program | Cashback, Exclusive bonuses + 5 more |
| Website Language | English |
| Customer Support Language | English |
Our Expert's Opinion: Is Royal Ace Casino the Right Choice for You?
Adela's Verdict
Is Royal Ace Casino Safe? Analysing Fairness and Security
Casino T&C Restrictive Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 2 Options |
Royal Ace Casino markets itself as a secure hub; however, the Casino Alpha team did find some problems that question both its legitimacy and equity.
Royal Ace Casino Safety Features
SSL Encryption: While the online casino advertises SSL encryption to protect player data, our team’s analysis found some slack in securing it. Verdict: Inconsistent.
Firewall Protection: Royal Ace Casino does seem to have basic firewall protection; we would expect more rigorous measures concerning players’ safety. Verdict: Unsatisfactory.
Overall Security Verdict: Royal Ace Casino’s security measures are not up to the industrial standard. Though there is some protection, the Alpha team found that this platform does not have all the security features required to offer a safe gaming environment.
Fairness of Games
| Feature | Details | Verdict |
|---|---|---|
| RNG Certification | No evidence of eCOGRA certification was found, which raises concerns about non-random game outcomes. | Not verified |
| Game Audits | The Casino Alpha reviewers couldn’t find any reliable third-party auditing records. | Not transparent |
Fairness Verdict: Royal Ace Casino does not provide transparent evidence regarding the randomness of its games. This is a significant setback for players who aim to have a legitimate gambling experience.
Responsible Gambling
Royal Ace Casino allows players to access a few tools in order to gamble responsibly but those are still at a low level compared to the top casino gaming providers.
Tools Available
- Limits on Deposits: Daily, weekly, or monthly limits can be set, but these options are few and far between.
- Loss Limits: The setting for loss limits is basic and leaves no room for flexibility around this.
- Session Limits: These are available, but it isn’t that easy to find.
- Self-Exclusion: Self-exclusion is possible; however, this process isn’t as smooth as it is in other casinos.
Support Resources
- Links to Support Organisations: You get some basic links to GamCare and Gambling Therapy.
- Support Line: They do offer a 24/7 support helpline, but responses varied when our team put them to a test.
Responsible Gambling Verdict: Royal Ace Casino does not go to many lengths with responsible gaming. Tools are available, but not many in variety, and the Alpha team found them quite poor for players who require overall support.
Your Guide to Royal Ace Casino Payments - Deposits & Withdrawals
| Min deposit | $/€30 |
| Min. Withdrawal | $/€20 |
| Max cashout | $/€10000 |
| Payout time | +3 days |
| Currencies | USD |
Deposit Procedure Verdict
- Convenience Factor: It is easy to set up a deposit, but options are limited to basic payment methods.
- Limits: The minimum deposit is $30, which can be high for casual players.
- Deposit Methods: Visa, Mastercard, Bitcoin, Litecoin, among a couple of others. No e-wallets, though.
- Fees: No significant deposit fees; unclear about crypto transactions.
- Deposit Process: Fast to deposit; the players’ options are narrow.
Withdrawal Process Verdict
- Limits: Cashout limit per transaction is $2500 for crypto and $10000 overall.
- Withdrawal Methods: Crypto withdrawals are allowed, which is laudable, but the absence of more flexible options, such as e-wallets, is a letdown.
- Fees: Generally, most withdrawals have no fees. However, some unclear rules exist concerning larger cashouts.
- Payout Times: It takes them over three days; compared to many competitors, this is much longer.
- Withdrawal Process: The process is overly cumbersome with highly excessive limits and vague line-ups in terms of fees.
Customer Support at Royal Ace Casino - How to Get Help When You Need It
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Average (6-10 min) |
Helpful Chat Not helpful |
FAQ Acceptable |
Email help@royalacecasino.com |
The team behind Casino Alpha has tested Royal Ace Casino’s customer support, and the results are underwhelming.
- Response Time & Quality: Sometimes immediate, sometimes zero.
- Availability: Live chat is available 24/7, though of variable quality.
- Live Chat Interaction: We’ve encountered unsatisfying live chat experiences. Several times, agents were unable to resolve simple issues.
- E-mail Interaction: E-mail responses took days, and the answers often didn’t fully address our concerns.
- Overall Verdict: Customer support at Royal Ace Casino is by far one of the weakest points. The Alpha team’s casino experience had been inconsistent; instead of resolution, frustration reigned.
What We Suggest Royal Ace Casino Work On
Casino Alpha’s team believes that Royal Ace Casino should improve customer support to respond faster and better train agents to answer customer issues. Besides, the addition of more payment methods and clearer terms concerning withdrawals would increase users’ satisfaction a lot.
Royal Ace Casino Products: Slots, Table Games, and Live Casino
Game Providers 2 |
Slot games 275 |
Live games 0 |
Usability Responsive |
Apps No Apps |
Game types
Game providers
Slots
Royal Ace Casino has 177 slots, but the Alpha team felt that this number was not enough to amaze, considering other casinos. There is also a lack of creative game providers, with most games being provided by small developers.
Verdict: Not a lot of variety and action there.
Live Dealer Games
Royal Ace Casino does not have live dealer games, which is a serious drawback for players who seek real-life casino action.
Casino Sign-Up Process & Usability
The registration process works but is too complicated and vague concerning the terms and conditions.
Desktop Performance
The casino loaded slowly for Casino Alpha reviewers, while the gameplay was often laggy.
Mobile Performance
The performance is better on mobile compared to a desktop; however, this still does not match the fluidity top casinos boast.
Royal Ace Casino App
There is no dedicated app, which further complicates the process of playing on mobile.
VIP Program
The VIP program, too, offers cashback and rewards, but the high-tier rewards are unreachable for most players due to the extremely high deposit requirements.
How Royal Ace Casino’s Reputation Stands Up: Licensing, Security, and Third-Party Reviews
Licenses Curacao |
Online since 2009 |
Third Party Reviews Poor |
Gambling Products 3 |
Licenses
| Curacao - 365/JAZ |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Royal Ace Casino opened its virtual gates back in 2009 and is licenced by Curacao. Despite this, the casino gets a very mediocre rating.
User Reviews: Player comments in forums usually report low withdrawal limits and delayed payments, but the games variety leaves much to be desired, too.
Industry Recognition: Royal Ace Casino does not have any significant awards or recognition from big industry bodies.
Royal Ace Casino Verdict - Pros, Cons, and What It Offers
The reputation of Royal Ace Casino is, at best, shaky because there are more negative comments than positive ones, especially with regard to payments and support.
Pros:
- It accepts cryptocurrencies, such as Bitcoin, for more versatility to crypto players.
Cons:
- No live dealer games, few slots.
- Bad customer support and a long waiting time for withdrawals upset players.
- This is a big miss, especially for those fond of live dealer games.
- Limited responsible gambling tools and inconsistent security measures across various regions give way to serious concerns regarding player safety.
- Unclear and restrictive terms around withdrawals make managing your winnings difficult to withdraw.
Royal Ace Casino fails at many points, which means a lot in the area of online casino players. Casino Alpha recommends avoiding this casino until much change and improvement happens.
Royal Ace Casino vs Competitors: How It Compares to Other Top Casinos
| Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
|---|---|---|---|---|---|---|---|
| 275 | 0 | 2009 | $/€30 | $/€10000 | +3 days | 24/7 |
 | 750 | 264 | 1999 | $/€20 | $/€16000 | 2 days | 24/7 |
 | 2215 | 146 | 2017 | $/€10 | $/€7000 | 2 days | 24/7 |
 | 280 | 0 | 2017 | $/€5 | $/€30000 | 2 days | 24/7 |
 | 2885 | 229 | 2022 | $/€10 | $/€7000 | 2 days | 24/7 |
 | 2500 | 91 | 2019 | $/€10 | $/€6000 | +3 days | 24/7 |
Royal Ace Casino Top 3 Alternatives
Fairspin Casino
Pros
- Over 6000 slots
- More than 400 live games
- Over 10 payment methods
Cons
- No mobile apps
- Slow cashout that takes 3 days
Verdict
Fairspin Casino offers a plethora of over 6000 slot games for players to enjoy. What sets it apart is that the slots are powered by some of the most important developers of the industry, Microgaming, NetEnt and others. Additionally, the betting options are balanced, catering to both high rollers and those with smaller budgets, ensuring an inclusive gaming experience for all.
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Zinkra Casino
Pros
- Crypto payments such as Bitcoin and Ethereum
- Unique game providers
- Great slot variety
Cons
- Low monthly withdrawal limit
- Lacks responsible gaming tools
Verdict
Zinkra Casino has a high game diversity with titles from renowned providers like NetEnt and Play'n Go, adding up to a collection of over 1200 slots and 105 live dealer games. The casino stands out for its fast payout time of just 1 day and supports versatile payment methods, including Skrill and Neteller, catering to both traditional and crypto users. Although it lacks a VIP program, its modern web design and user-friendly interface on both desktop and mobile devices make it a compelling choice for gamers seeking quality entertainment and efficient service.
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Winstler Casino
Pros
- Over 300 live dealer games and 800 slots
- More than 20 top-rated game providers
- Accepts crypto and fiat payments
Cons
- Minimum deposit of $25
- Minimum withdrawal of $50
- Low maximum cashout
Verdict
Winstler Casino shines as a well-regarded online casino, offering quality services and user-friendly features tailored to new players. While the casino's game library may be smaller, with around 1000 titles, each game comes from popular online providers. However, the minimum deposit of $25 can be relatively high for some casual players.
Read ReviewRoyal Ace Casino Rankings Across Our Categories
| Category | Trending |
|---|
How We Review Royal Ace Casino - Our Methodology Explained
We carefully evaluate Royal Ace Casino to ensure our readers receive a thorough and transparent review. Directed by our knowledgeable reviewer, Royal Ace Casino goes through in-depth testing and analysis, culminating in a detailed CasinoAlpha Rating of 5.4 out of 10. Every deposit and withdrawal option is rigorously tested by us to confirm their reliability and safety. Furthermore, we thoroughly test various slots and live games to assess the gaming experience at Royal Ace Casino. Our review highlights our mission to deliver the most recent and accurate data, ensuring our evaluations are relevant and trustworthy for our players.
| Review | Details |
|---|---|
| Reviewer | Adela Mariuta |
| CasinoAlpha Rating | |
| Test Duration | 5 Hours |
| Review Duration | 56 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Jul 2024 |
| Updated Date | Oct 2024 |
