Secret Pyramids Casino User Reviews
Rate casino and write a review
Secret Pyramids Casino Review
Legit & Fairness 7.8/10 |
Payment Methods 7.4/10 |
Product Rating 9.2/10 |
Customer Support 7.0/10 |
Reputation 9.0/10 |
Secret Pyramids Casino Overview
Min deposit | £10 |
Payout time | 3 days |
Game types | Roulette, Baccarat + 9 more |
Slot Games | 1300 |
Live Games | 60 |
Website Language | English |
Customer Support Language | English |
Secret Pyramids Casino: Fairness and Trustworthiness
Casino T&C Reasonable Terms |
Bonuses T&C Limited Game Eligibility |
Responsible Gaming 9 Options |
This is the Secret Pyramids review breakdown of the responsible gambling systems present on the website. The lightest and first features our British readers should take into account and use are the self-limits. You can set both a deposit limit as well as a reality check pop-up. You can also try to solve the available self-assessment questionnaire. If you have a minor using your device, we advise you to consider the minor-restrictive tools appearing on the responsible gambling page.
Breaks From Gambling
While you can close your account, you may also opt for either a shorter break from the website or a long-term self-exclusion. Break times can vary from 24 hours to six weeks, while self-exclusion has a minimum six month period. The latter will also act on all the Jumpman Gaming Limited brands. Our Tips
- Reach out to customer support and permanently opt out of receiving Secret Pyramids bonuses if they hinder your safe gambling.
- The casino operator itself may restrict you from receiving Secret Pyramids bonus offers if you show signs of problematic play.
‘
Secret Pyramids Casino: Payment Methods
Min deposit | £10 |
Min. Withdrawal | £10 |
Payout time | 3 days |
Currencies | GBP |
We wish to keep our British readers informed regarding the website’s poor payments policy via this Secret Pyramids review. You will find out about the platform issues, extra payment fees, and possible deposit limitations.
The Extra Fees
The first fact you should be aware of is that, although you can add sums as low as £5 via Pay by Mobile, instead of the £10 flat minimum deposit amount for other methods, this will come with a price. Keep In Mind:
- Deposits amounting to £5, £10, and £20 paid via Pay by Mobile attract a £2.50 fee.
- The cashier interface only permits you to select a rounded value for your deposit.
Imposed Limits at Secret Pyramids Casino
While you can place a self-imposed deposit limit, the gambling site operator too can impose payment thresholds and change them at its will. However, the former will be the priority in such circumstances.
Withdrawals: Limits and How to Make One
Once you request a withdrawal, the online casino may require you to complete additional verifications. This will certainly be the case for your first request of the kind.
Documents for Withdrawal Verifications
- A valid British government issues ID document, such as a driving license or a passport.
- Any bank statement or utility bill showing your address. These cannot be older than three months.
- A photo of the front as well as the back of your debit cards, with the middle eight digits and the CVV digits obscured.
- Proof that you own any other type of payment method.
- In some cases, notarised or certified identification documents.
While any £20 deposit deems you eligible for a go at the Mega Wheel Secret Pyramids bonus scheme, this will not be the case if you have a pending withdrawal. You can also request your full cashable balance in one transaction, but only following due diligence, account activity, and standard verification checks. However, the worst part for the British consumer, as far as withdrawals go, is represented by the transaction fees. All withdrawals will also attract a £2.5 flat transaction fee.
Secret Pyramids Casino Support
Live Chat Yes |
Live Chat 24/7 Yes |
Response time Failed to respond |
Helpful Chat Not helpful |
FAQ Extensive |
Email support@secretpyramids.com |
You can only reach out to the website customer support team via email. The support system of this remote casino is horrendous and proved to be a great difficulty while making our Secret Pyramids review. For some amount of ease of access, you can utilise the contact form provided by the casino to its British users. Worse so, you may get a response for a query as late as two business days after placing it.
FAQ for Further Questions
The gambling website also has an FAQ page with relevant information for account management, transactions, responsible gambling, and promotions. However, this is the worst situation possible. The lack of a live chat feature will only slow down communications between the gambling service and its British customers.
How to Place Disputes
You should also know how to place a dispute properly and follow up on it. You should start by notifying the complaints team by sending an email to complaints@jumpmangaming.com. Do so within three months of the event in question occurring.
How the Casino Will Handle Your Complaint
The team will acknowledge your complaint within 48 hours of its placement. If needed, it will ask you for additional information. Then, the casino complaints team has two weeks to come back with an answer. Let us entertain the idea that this initial process did not solve your issue. Now, you have a dispute on your hands. You cannot reapply via the casino site, but you may reach out to an alternate dispute resolution procedure.
When to Appeal to an Alternate Dispute Resolution Agency
- You must have completed the previously described internal complaint procedure. You consider the ending of said procedure to have been a deadlock.
- You are still dealing with the internal complaint process, but you did not receive any resolution within eight weeks of the complaint.
Secret Pyramids Casino’s Reputation
Licenses UK Gambling Commission, Alderney Gambling Control |
Online Since 2018 |
Third Party Reviews Absent |
Gambling Products 0 |
Licenses
Alderney Gambling Control - N/A | |
UK Gambling Commission - 039175-R-319452-022 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
The company behind the online gambling site is Jumpman Entertainment Limited, an Alderney-based operator holding multiple domains. Knowing the casino operator’s background and accreditation is key to our conclusions from this Secret Pyramids review. We take the holding of several licensing pieces to be a good sign for a remote gambling service’s policies and actions. Commissions can impose various requirements, and as such, the casino may have the backing of several licensors only if it showcases a high amount of responsibility.
Secret Pyramids Casino Summary
Pros
- The Mega Wheel can provide anything from Secret Pyramids bonuses to Amazon Vouchers.
- The casino features 1319 slots from top providers.
- The table games present on the website are good.
- The casino has some of the best payment options in the British market.
- The website has great desktop performance rates.
- Its mobile implementation is better than for most casinos.
Cons
- The 65x standard wagering requirement is worse than the 35x industry standard.
- The live casino has few entries, no live baccarat options, and bad implementation.
- Pay by phone deposits have a £2.5 fee, while all withdrawals have the same flat fee.
- The casino has no live chat nor phone line communication options.
- The website is terrible on tablets.
- Most game types have zero contribution for Secret Pyramids bonus wagering.
Compare Secret Pyramids Casino with Other Top UK Casinos
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
1300 | 60 | 2018 | £10 | 3 days | 24/7 | ||
1450 | 30 | 2017 | £10 | £20000 | 1-2 days | Not 24/7 | |
3682 | 200 | 2010 | £5 | £10000 | 1 day | 24/7 | |
2232 | 73 | 2018 | £10 | £100000 | 2-3 days | 24/7 | |
1000 | 80 | 2018 | £10 | £100000 | 3 days | 24/7 | |
2475 | 180 | 2022 | £10 | £7000 | 1-2 days | 24/7 |
Secret Pyramids Casino Sister Sites: Explore More Casinos for a Similar Experience
Secret Pyramids Casino Top 3 Alternatives
Captain Cooks Casino
Pros
- Fast cashout methods
- Fast mobile speed
- Loyalty programme
Cons
- Outdated interface
- No search button
Verdict
Captain Cooks is dedicated to new players because of the low £10 minimum deposit. Our expert team discovered a modest games catalogue with around 260 slots, which caters to inexperienced players looking to test the most popular titles first. Captain Cooks Casino has a quick payout time as well, and the registration and KYC times are also fast, which benefits new players especially. The favourable verdict on their website was also influenced by the presence of 10+ payment methods, including PayPal, Skrill and Neteller.
Read ReviewViva Fortunes Casino
Pros
- Straightforward design and interface.
- Level-based loyalty program.
- £5 minimum payout sum.
- Email, phone and live chat customer support.
Cons
- No live or table games.
- No mobile apps available for Android and iOS.
- Wagering requirement of 85x.
Verdict
Viva Fortunes Casino was rated by our specialists as a suitable platform for new players, but could benefit improvements. The site works well, both on mobile and desktop, without any bugs. Unfortunately, there are no live games available on this platform and few payments available.
Read ReviewPlayluck Casino
Pros
- Various game providers;
- Variety of Responsible Gambling tools;
- Multiple types of games;
- Straightforward platform;
- Customer support available via live chat and email;
- Fast verification process.
Cons
- No phone number available to contact;
- Extensive timeframe in live chat queue;
- No 24/7 customer support available;
- Low number of Playluck bonus codes.
Verdict
PlayLuck surprised us with an overall rating of 8.6/10. One of the best features is the £10 low minimum deposit that accommodates new players and more budget-oriented gamblers. PlayLuck Casino has a collection of over 850 slots and more than 130 live dealer games available, and our tests confirm that all the titles are carefully selected. They all come from various providers like Big Time Gaming, PlaySon, Pragmatic Play or Evolution Gaming, so gameplay diversity is guaranteed.
Read ReviewSecret Pyramids Casino’s Rankings Across Our Categories
Category | Trending |
---|
Secret Pyramids Casino Review Methodology
Review | Details |
---|---|
Reviewer | Elena Buzincu |
CasinoAlpha Rating | |
Test Duration | 5 Hours |
Review Duration | 6 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Sep 2024 |