Secret Pyramids Casino User Reviews

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Secret Pyramids Casino Review

Secret Pyramids Casino Overview

Min deposit£10
Payout time3 days
Game types
Slot Games1300
Live Games60
Website LanguageEnglish
Customer Support LanguageEnglish

Secret Pyramids Casino: Fairness and Trustworthiness

7.8/10Legit & Fairness

This is the Secret Pyramids review breakdown of the responsible gambling systems present on the website. The lightest and first features our British readers should take into account and use are the self-limits. You can set both a deposit limit as well as a reality check pop-up. You can also try to solve the available self-assessment questionnaire. If you have a minor using your device, we advise you to consider the minor-restrictive tools appearing on the responsible gambling page.

Breaks From Gambling

While you can close your account, you may also opt for either a shorter break from the website or a long-term self-exclusion. Break times can vary from 24 hours to six weeks, while self-exclusion has a minimum six month period. The latter will also act on all the Jumpman Gaming Limited brands. Our Tips

  1. Reach out to customer support and permanently opt out of receiving Secret Pyramids bonuses if they hinder your safe gambling.
  2. The casino operator itself may restrict you from receiving Secret Pyramids bonus offers if you show signs of problematic play.

Secret Pyramids Casino: Payment Methods

PaymentMin depositMax withdrawal
Maestro£10No limit
MasterCard£10No limit
Pay by phone£5N/A
PayPal£10No limit
Paysafecard£10N/A
Visa£10No limit
Min deposit£10
Min. Withdrawal£10
Payout time3 days
CurrenciesGBP

We wish to keep our British readers informed regarding the website’s poor payments policy via this Secret Pyramids review. You will find out about the platform issues, extra payment fees, and possible deposit limitations.

The Extra Fees

The first fact you should be aware of is that, although you can add sums as low as £5 via Pay by Mobile, instead of the £10 flat minimum deposit amount for other methods, this will come with a price. Keep In Mind:

  1. Deposits amounting to £5, £10, and £20 paid via Pay by Mobile attract a £2.50 fee.
  2. The cashier interface only permits you to select a rounded value for your deposit.

Imposed Limits at Secret Pyramids Casino

While you can place a self-imposed deposit limit, the gambling site operator too can impose payment thresholds and change them at its will. However, the former will be the priority in such circumstances.

Withdrawals: Limits and How to Make One

Once you request a withdrawal, the online casino may require you to complete additional verifications. This will certainly be the case for your first request of the kind.

Documents for Withdrawal Verifications

  • A valid British government issues ID document, such as a driving license or a passport.
  • Any bank statement or utility bill showing your address. These cannot be older than three months.
  • A photo of the front as well as the back of your debit cards, with the middle eight digits and the CVV digits obscured.
  • Proof that you own any other type of payment method.
  • In some cases, notarised or certified identification documents.

While any £20 deposit deems you eligible for a go at the Mega Wheel Secret Pyramids bonus scheme, this will not be the case if you have a pending withdrawal. You can also request your full cashable balance in one transaction, but only following due diligence, account activity, and standard verification checks. However, the worst part for the British consumer, as far as withdrawals go, is represented by the transaction fees. All withdrawals will also attract a £2.5 flat transaction fee.

Secret Pyramids Casino Support

7.8/10Customer Support

You can only reach out to the website customer support team via email. The support system of this remote casino is horrendous and proved to be a great difficulty while making our Secret Pyramids review. For some amount of ease of access, you can utilise the contact form provided by the casino to its British users. Worse so, you may get a response for a query as late as two business days after placing it.

FAQ for Further Questions

The gambling website also has an FAQ page with relevant information for account management, transactions, responsible gambling, and promotions. However, this is the worst situation possible. The lack of a live chat feature will only slow down communications between the gambling service and its British customers.

How to Place Disputes

You should also know how to place a dispute properly and follow up on it. You should start by notifying the complaints team by sending an email to complaints@jumpmangaming.com. Do so within three months of the event in question occurring.

How the Casino Will Handle Your Complaint

The team will acknowledge your complaint within 48 hours of its placement. If needed, it will ask you for additional information. Then, the casino complaints team has two weeks to come back with an answer. Let us entertain the idea that this initial process did not solve your issue. Now, you have a dispute on your hands. You cannot reapply via the casino site, but you may reach out to an alternate dispute resolution procedure.

When to Appeal to an Alternate Dispute Resolution Agency

  • You must have completed the previously described internal complaint procedure. You consider the ending of said procedure to have been a deadlock.
  • You are still dealing with the internal complaint process, but you did not receive any resolution within eight weeks of the complaint.

Secret Pyramids Casino: Slots, Table Games, and Live Casino

9.2/10Product Rating

Game types

Roulette
Roulette
Baccarat
Baccarat
Slots
Slots
Table games
Table games
Jackpots
Jackpots
Bingo
Bingo
Blackjack
Blackjack
Slingo
Slingo
Scratchcards
Scratchcards
Live casino
Live casino
Online Lottery
Online Lottery

Game providers

The casino site came short of getting a good Secret Pyramids review score for its game catalogue. The gambling service does host all the required activities for a high ranking. This is crucial, as no Secret Pyramids bonus would justify joining an online gambling platform were it not for its multitude of high-quality titles.

How Many Slots Does Slots Pyramid Have?

Secret Pyramids Casino currently holds around 1319 slots. Nonetheless, the average British gambler would find it hard to access all available games of the kind. There is no aggregating slot tab on the site. You only get a Hot Slots section that does not show to the full extent of its slot catalogue. Naturally, British players can locate all such games via the A-Z tab that lists all titles. Unfortunately, the sheer number of casino games featured poses a hindrance for decent browsing.

Live Blackjack

5 Live Blackjack titles are mixed with non-live table games. The number is not impressive by any measure. Nor is the variety. Most live casino games face the same problem, among others. You can find live blackjack titles not in the Casino tab, which also features some slots, but in Table One. Live blackjack games on the site show no variation in game versions.

Betting Limits for the Live Blackjack Options

The Game The Minimum Betting Limit The Maximum Betting Limit
Live Blackjack A £10 £100
Live Blackjack B £10 £100
Live Blackjack C £25 £125
Live Blackjack D £25 £125
Live Blackjack E £50 £150

All of these titles come from Pragmatic Play. However, only Live Blackjack B is part of the Drops & Wins system.

Live Roulette

There are only three titles. The British player may fail to find the third entry, as it is wrongly associated with a Live Blackjack B thumbnail.

What British Gamblers Can Play

  • Live Roulette, with £0.1 and £25 as its lower and upper betting bounds.
  • Live Speed Roulette, having the same minimum and maximum wager limits as above.
  • Mega Roulette, with the same betting limits.

And what the live roulette titles win in their game type variation. They lose by having virtually no difference as far as betting bounds go. From what we could observe, only Live Roulette is part of the Drops & Wins scheme. With the mention of a live Mega Wheel title, you officially know the entire live casino catalogue. While the online gambling website does have two of the three important live casino options, they may prove lacklustre for the British player.

Table Games and Other Games

There are around 28 such titles, and they manage to cover some lacking aspects in the live casino catalogue. For instance, they provide a baccarat option. Moreover, they also provide variations of live options that are present on the casino website. For instance, they add both European and American roulette versions and several more options for blackjack. There also is the Real Roulette with Sarati entry from Real Dealer Studios, which mimics live options of the kind. We have a multifaceted approach to testing each online gambling service. One of our approaches is the assessment of technical aspects for each platform we have in our sight. Naturally, results can vary, depending on hardware and software specificities, such as your choice of device, the connectivity environment, or the browsers used to reach the online casino website. For the sake of relevancy for as many British readers, we have used the following devices for this Secret Pyramids review:

Device Internet Browser
Lenovo Idea Pad Wi-fi, 3G, 4G Google Chrome, Mozilla Firefox
Samsung Galaxy Z Fold3 Wi-fi, 3G, 4G Google Chrome, Mozilla Firefox
Lenovo Tab M10 HD Wi-fi, 3G, 4G Google Chrome, Mozilla Firefox

Desktop Interface Verdict

The casino website is usable, and its layout is not counterintuitive by any means. Most British users and we could find all relevant data, links, and activities. You can monitor your remaining wagering requirement for Secret Pyramids bonuses from the withdrawal page.

  • Interface Issues

Slots do not have a dedicated tab with a complete list. Additionally, live casino options are lumped together with non-live table games. This could prove to be an aggravating aspect and a hindrance to a pleasant experience.

  • Bad Looks

The biggest drawback is the aesthetic direction, or lack thereof, to be more specific. The casino not only ends up looking antiquated but low-quality and downright untrustworthy. There is no good explanation for the aspect the gambling site showcases other than lack of interest, attention, or overall direction.

  • GTmetrix Grades for the Site

We approached the remote gambling service assessment objectively. The following performance and structure rates have been arrived at using the GTmetrix site testing tool. For the sake of relevancy for our British readers, we also used a London-based server and completed the checks via Google Chrome. Results may vary for other browsers.

The Pages We Tested Their Performance Rates Their Structure Scores
The Homepage 94% 98%
The Promotions Page 90% 98%
The Games Page 96% 96%
The Cashier Page 99% 99%

The results for this online casino website simply are the best we have seen market wide. They are a few percentages shy of being perfect. Naturally, the GTmetrix grades for all assessed pages are all A’s. British players will have no issues connecting to and using the platform.

Mobile Interface Verdict

The tablet implementation is horrendous. Not only that there is no native adaptation for such device’s accessibility, but the loading times proved considerably worse on these devices. We have no effective way of testing these considerations. Still, the performance concerns were so great that they were visible by a simple website browsing.

Our Verdict: Better on Smartphones

The interface saw an overall overhaul, incredibly well-fitting for mobile devices. The developers made sure to make the site as user friendly as possible. You get recommended games and a very intuitive set of links to the cashier and other features. There are no issues British gamblers will meet while using their smartphone to access the website. Our final verdict would be that you will have the best experience via your smartphone. The company behind the online gambling site is Jumpman Entertainment Limited, an Alderney-based operator holding multiple domains. Knowing the casino operator’s background and accreditation is key in our conclusions from this Secret Pyramids review. We take the holding of several licensing pieces to be a good sign for a remote gambling service’s policies and actions. Commissions can impose various requirements, and as such, the casino may have the backing of several licensors only if it showcases a high amount of responsibility.

Our Guide to Secret Pyramids Casino Register

The Standard Registration Process is:

  • You go through the three-step process.
  • At first, you type in your first and last names, date of birth, and contact details.
  • While an email address is obligatory, you may optionally add a British mobile phone number.
  • You then select your address. The process is quick, as you only require to type in your postcode and select the exact address from the dropdown menu.
  • You finally choose a username and password and tick the box if you wish to receive offers for Secret Pyramids bonuses.

By hitting the PayPal registration, you select the method for first-time deposit and complete the registration process faster. Note that you are responsible for any transactions and wagers placed via your British account. This policy does not change in the event of hacking, malware infestations, or forfeiture of any other type of account details.

Other Verifications Needed

The casino operator will try to check for the validity of all provided personal data, as required by its licensors, the UK Gambling Commission, and the Alderney Gambling Control Commission.

  • Standard Checks

The remote casino site will try verifying your age, identity, address, and the ownership of utilised payment methods. The casino operator may also require you to provide certified or notarised documents, which can attract additional charges.

  • Source of Wealth Checks

In some specific instances, the gambling company may ask you for additional documents to check the source of your wealth. These can include bank statements or payslips. Naturally, if you fail any of the imposed Know Your Customer or Anti-Money Laundering verifications, your time on the casino will end.

Account Closures

You can close your account as well as reopen it by emailing the casino customer support crew. Closures will take up to 72 hours to complete. If you log in during this processing period, the operator will cancel your previous request and will have you re-confirm it. Additionally, you are responsible for any actions taken on your British account during the 72 hours. You could not have a try at the Mega Wheel to receive Secret Pyramids bonuses if you did not log into your account for seven days.

Secret Pyramids Casino’s Reputation

9.0/10Reputation

Licenses

Alderney Gambling Control - N/A
UK Gambling CommissionUK Gambling Commission - 039175-R-319452-022

Gambling Products

Online Casino

Online Casino

Betting

Betting

Bingo

Bingo

Poker

Poker

Brick & Mortar

Brick & Mortar

The company behind the online gambling site is Jumpman Entertainment Limited, an Alderney-based operator holding multiple domains. Knowing the casino operator’s background and accreditation is key to our conclusions from this Secret Pyramids review. We take the holding of several licensing pieces to be a good sign for a remote gambling service’s policies and actions. Commissions can impose various requirements, and as such, the casino may have the backing of several licensors only if it showcases a high amount of responsibility.

Secret Pyramids Casino Summary

Pros

  • The Mega Wheel can provide anything from Secret Pyramids bonuses to Amazon Vouchers.
  • The casino features 1319 slots from top providers.
  • The table games present on the website are good.
  • The casino has some of the best payment options in the British market.
  • The website has great desktop performance rates.
  • Its mobile implementation is better than for most casinos.

Cons

  • The 65x standard wagering requirement is worse than the 35x industry standard.
  • The live casino has few entries, no live baccarat options, and bad implementation.
  • Pay by phone deposits have a £2.5 fee, while all withdrawals have the same flat fee.
  • The casino has no live chat nor phone line communication options.
  • The website is terrible on tablets.
  • Most game types have zero contribution for Secret Pyramids bonus wagering.

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Secret Pyramids Casino Sister Sites: Explore More Casinos for a Similar Experience

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Secret Pyramids Casino’s Rankings Across Our Categories

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Secret Pyramids Casino Review Methodology

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Reviewer
CasinoAlpha Rating
Test Duration
Review Duration
Deposit Methods Checked
Withdrawal Methods Checked
Slots Tested
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Authors
Elena Buzincu
AuthorElena BuzincuSenior Author & Editor at CasinoAlpha

Elena is here to help players make their best gambling decisions. She already has a vast understanding of what gamblers are looking for and what this industry is about, but she knows there's much more to discover. Maybe someday she will travel to Asia to learn about that unique gambling scene too.

Tudor Turiceanu
ReviewerTudor TuriceanuCEO & Chief Editor at CasinoAlpha

Tudor Turiceanu uses his multiple systematic skillsets to oversee and coordinate the CasinoAlpha project. He assists the authors in creating a transparent gambling niche for users. As a CEO and Chief Editor with broad knowledge, Tudor knows the importance of transmitting confident advice.