How to claim it
- Visit the Cosmo Casino website.
- Register for an account and complete the verification process.
- Make a minimum deposit
- Wait for your bonus will be credited to your account
Our comprehensive review of Cosmo Casino reveals a diverse array of features. The game selection is diverse, encompassing various genres, yet the overall execution and innovation might benefit from further development. While the casino maintains a standard level of security features, our investigation revealed some areas where improvement is needed to ensure optimal player protection. While the live chat customer service is competent the consistency of their responsiveness leaves room for improvement. Overall, Cosmo Casino, owned by Apollo Entertainment Limited, provides a middling experience, suitable for casual players who value variety but may not meet the expectations of more discerning players.
Legit & Fairness 6.6/10 |
Payment Methods 7.8/10 |
Customer Support 7.8/10 |
Product Rating 6.0/10 |
Reputation 6.4/10 |
Min deposit | $/€10 |
Max cashout | $/€16000 |
Payout time | 2 days |
Slot games | 750 |
Live games | 264 |
Casino T&C Restrictive Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 12 Options |
Our team pays special attention to the legitimacy and fairness of a casino, being a crucial point in our research. We analyse the responsible gambling and safety tabs thoroughly, bringing you all you need to know about Cosmo Casino’s safety protocols.
Cosmo Casino license is offered by the Kahnawake Gaming Commission. Unlike the more stern licenses on the market, this one has a lower level of legitimacy, though still keeping a firm hand on the security proving Cosmo Casino legit. If the casino had employed the help of licenses such as the MGA, our mark would have been a bit higher.
When it comes to fair play, Cosmo Casino dedicated a special tab in its footer for all the independent auditors, special checks and fair play protocols it has on deck. Cosmo has an independently reviewed Random Number Generator, which ensures game outcomes are completely random and not tinkered with. Furthermore, when gaming, players can check their wagering history through PlayCheck, an independent auditor that further ensures fairness. eCOGRA is another independent auditor that is 100% mandatory for any and all casinos.
Moving on from the more technical aspect and to Cosmo Casino’s player protection measures, this online casino site includes a handful of responsible gambling tools and resources. Certain limits are put into place for players’ sake, including deposit limits, self-limits (self-exclusion, casino limitations, and minor policies), and self-assessment tests players can take to check themselves for potential addiction.
Cosmo Casino offers solid fairness and player protection measures, though its Kahnawake Gaming Commission license is less stringent than some top licenses, which impacts its overall legitimacy rating. The casino promotes fair play with an independently reviewed Random Number Generator and allows players to check their betting history via PlayCheck. eCOGRA certification further supports game fairness. For player protection, Cosmo provides tools like deposit limits, self-exclusion options, and links to support organizations such as Cyberpatrol and Cybersitter.
Min deposit | $/€10 |
Min. Withdrawal | $/€50 |
Max cashout | $/€16000 |
Payout time | 2 days |
Cosmo Casino uses over 20 payment methods, including cryptocurrencies, for deposits. These include standard picks like Visa, Mastercard, Neteller, and Skrill, as well as rare ones like Paysafecard and Neosurf.
To withdraw, you can basically use most of the deposit methods Cosmo Casino has. Keep in mind that bank transfer is one of the payment methods you cannot use to cash out, like Paysafecard. Cosmo Casino payouts done via e-wallets are usually much faster than their card counterparts, from our experience. One tip from us is to make sure that casinos allow you to cash out your winnings from bonuses via Skrill and Neteller since a handful of casinos specifically leave out these options.
The Cosmo Casino withdrawal time is set at approximately 2 days. Based on our prior research for other casinos and online slot sites, the process is quite fast, though we have reviewed casinos that payout instantly. If you’re a new player and don’t really mind the 2-day withdrawal process, this casino may be for you. On the contrary, if you are a seasoned player and are looking for instant cashouts, our experts have curated a list of instant payout casinos you are welcome to check out.
We were surprised to see that some payment methods at Cosmo Casino do incur fees. Among the 8 payment options available, debit cards are the only ones to incur fees on withdrawals over €3000. If you’d like to cash out more than €3000 at once, a €100 fee will be required. Thus, make sure to read the terms and conditions associated with withdrawals and deposits extra carefully. Luckily, Cosmo Casino is transparent with its T&Cs section, detailing all you need to know about these processes.
Cosmo Casino is part of the €10 minimum deposit casinos list, with a €16000 maximum cashout across most of the payment methods available. Though this maximum cap is considered low by our standards – some casinos do not impose any limits, giving players all the freedom – lower withdrawal limits can also act as a safety tool for players to keep their spending in check. The minimum withdrawal is €50, though, which could be lowered to at least €20. As far as our research goes, there are no limits on how much players can deposit in one sitting.
The deposit and withdrawal processes are both swift and easy to do, with payout methods like Neosurf being available. This option specifically is quite rare to see, so whenever we come across it, it is our mission to point it out. Make sure you check out our other online casinos with Paysafecard since some of them offer instant and low minimum deposits.
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Failed to respond |
Helpful Chat Misleading |
FAQ Incomplete |
Email support@crhelpdesk.com |
One important factor we usually check out about a casino is its customer support, and Cosmo Casino includes most of the mandatory support channels: live chat, email and FAQ section. What we did not see, though, is a phone support feature.
Cosmo Casino Support Features | Alpha’s Take |
---|---|
Support channels | We appreciate the existence of a live chat feature, an email and an FAQ section. This way, players can pick and choose their preferred method and get the answers they need. The absence of phone support is a drawback, though. |
Live Chat Availability | Cosmo Casino live chat feature is available 24/7. New players especially need extra help, so the availability of 24 hours for 7 days a week is definitely handy. |
Response time | The response time is very slow at Cosmo Casino, with answers from live chat agents taking over 30 minutes to reach us. |
Support Quality | On top of the fact that the agents take too long to respond, the quality of the responses leave much to be desired. We did not get the answers we needed, and in the end resorted to sending an email instead. |
Support agent interaction | The support agents at Cosmo Casino are quite friendly, though as our previous point entails we did not get the answers we needed. |
Overall Verdict | From our time spent on Cosmo Casino’s website, it is quite clear that the casino has much to improve in the support department. The response time could be shorter, and the FAQ section must be updated. |
Licenses Kahnawake Gaming Commission |
Online since 2017 |
Third Party Reviews Poor |
Gambling Products 3 |
Kahnawake Gaming Commission - Active |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Cosmo Casino, established in 2017, holds an active license from the Kahnawake Gaming Commission. With a reputation rating of 7.6/10, the casino’s third-party reviews are generally poor, which may impact its reliability. Despite this, the casino has some strong points in its payments department as well as slots. Though it has fewer licenses compared to some competitors, you can still rest assured that you’re safe. Players who already have a Cosmo Casino account consider it a good overall choice when it comes to what Cosmo Casino provides, such as slot games, live casino games, table games, and others, as we’ve seen in their online casino reviews.
Overall, Cosmo Casino offers a solid selection of games and good mobile performance. However, it only has a Kahnawake Gaming Commission license, which is less rigorous than some other licenses. Customer support is slow, lacks phone options, and the desktop site is difficult to navigate. Additionally, there are fees on large withdrawals. While the casino provides good player protection and a high RTP for slots, its overall experience may not meet everyone’s needs.
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
750 | 264 | 2017 | $/€10 | $/€16000 | 2 days | 24/7 | |
6802 | 80 | 2023 | $/€10 | $/€20000 | 2-3 days | Not 24/7 | |
955 | 116 | 2019 | $/€10 | $/€500 | 2 days | 24/7 | |
7132 | 588 | 2013 | $/€5 | $/€10000 | 1-2 days | 24/7 | |
5400 | 550 | 2020 | $/€20 | $/€20000 | 2-3 days | 24/7 | |
280 | 11 | 2017 | $/€5 | $/€100000 | 2 days | 24/7 |
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Category | Trending |
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Casino Rewards | Top 10 |
At CasinoAlpha, we take pride in our comprehensive and transparent review methodology for Cosmo Casino. Cosmo Casino is subjected to an intensive testing and review process leading to a precise CasinoAlpha Rating of %rating% out of 10 . Our process includes a meticulous examination of deposits and withdrawal methods to verify their efficiency and security. Furthermore, we extensively test a variety of slots and live games to assess the quality and fairness of the gaming experience at Cosmo Casino. The extensive review of Cosmo Casino underscores our commitment to delivering timely and precise information.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha Rating | |
Test Duration | 8 Hours |
Review Duration | 53 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Jun 2024 |
Updated Date | Sep 2024 |