How to Claim
- Register at Cosmo Casino
- Complete the KYC verification
- Deposit $10
Legit & Fairness 8.0/10 |
Payment Methods 6.6/10 |
Product Rating 9.2/10 |
Customer Support 7.6/10 |
Reputation 8.2/10 |
Min deposit | $10 |
Max cashout | $16000 |
Payout time | 2 days |
Game types | Video Poker, Table games + 15 more |
Slot games | 750 |
Live games | 264 |
Vip program | Exclusive bonuses, Birthday bonuses + 3 more |
Website Language | English |
Customer Support Language | English |
Casino T&C Restrictive Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 12 Options |
It is attested by the Malta Gaming Authority, and it ensures a safe experience through the eCOGRA certification. In case of insolvency, your funds are safe since they are separated from the casino’s own funds.
Using casino embedded responsible gambling tools is the most important step in preventing gambling addiction. How do you know which one suits you best?
In this Cosmo Casino review, the CasinoAlpha team has explained all of them in detail in order to help you pick the right one for you.
Besides these tools that are designed especially for Kiwi players, you can also find useful links, parental control apps as well as a self-assessment test on the Responsible Gambling Page. Furthermore, this NZ online casino comes with its own set of tips to keep you away from gambling addiction. These include setting a fixed budget before you start playing, staying away from gambling when you have a poor mental state or treating gambling as a leisure activity and not as a way to win money quickly.
In order to benefit from the above-mentioned responsible gambling tools, you must contact the customer support team. Only through them, you can activate one or more options.
Min deposit | $10 |
Min. Withdrawal | $50 |
Max cashout | $16000 |
Payout time | 2 days |
Currencies | GBP, EUR + 3 more |
Now that we have seen the game selection and Cosmo Casino bonuses, it is time to find out how to make a deposit.
The CasinoAlpha team is here to give you a helping hand with all you need to know about deposit limits, withdrawal methods or payout time.
Unfortunately, Kiwi players don’t have many options when it comes to payment and withdrawal methods. However, the minimum deposit value is NZ$10, which is a good number compared to the market average.
Pay attention to the Direct Bank Transfer as a withdrawal method, since the casino imposes some fees:
When we say units, we refer to NZ dollars.
Don’t forget that, in order to make a withdrawal, you must first go through the KYC procedure. Make sure you have all the requested documents at hand, such as ID, bank statement and a utility bill.
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Failed to respond |
Helpful Chat Misleading |
FAQ Incomplete |
Email support@crhelpdesk.com |
There are 2 options available for you if you want to contact Cosmo Casino: Live Chat and e-mail.
Further on in our Cosmo Casino review, we shall analyse each one of them in-depth and see their pros and cons.
First and foremost, you should know that the Live Chat is available every day of the week, at any hour. This is a plus because you are not constrained by a fixed schedule when you can ask your questions.
Nonetheless, you will have to go through a chat bot first and then be redirected to an agent. This might be time-consuming since, most of the time, the bot doesn’t understand your queries. On the bright side, the agents respond very quickly and to the point. The service is indeed externalised so, if you have a more complicated issue to deal with, you will have to write an e-mail.
And, speaking about e-mail, you have 2 options here too. You can send a message directly through the Website or copy the e-mail address and send the message yourself. Another section that we consider helpful for those who might need some immediate answers is the FAQ tab. There, you will find additional information about Cosmo Casino bonuses, Loyalty program, games, registration and so on.
If you believe that your issue might night further assistance from a member of the customer support team, right from the start, you can type in “get me an agent” in the chat bot box and you will be redirected to an agent.
If you want to read more into the FAQ section, you should know that you can only access it while logged out; the same with the Terms and Conditions, Privacy Policy, Responsible Gambling options and others.
Licenses Kahnawake Gaming Commission |
Online since 2017 |
Third party reviews Poor |
Gambling Products 3 |
Kahnawake Gaming Commission - 00884 |
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Cosmo Casino has been on the NZ gambling market since 2017 and brings the freshest games out there.
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
750 | 264 | 2017 | $10 | $16000 | 2 days | 24/7 | |
3680 | 370 | 2017 | $10 | $20000 | 2-3 days | 24/7 | |
4685 | 125 | 2020 | $20 | $25000 | 2-3 days | 24/7 | |
2500 | 210 | 2014 | $10 | 2 days | Not 24/7 | ||
1500 | 200 | 2014 | $20 | 1 day | No | ||
5000 | 530 | 2022 | $0.0001 | $10 | 3 days | 24/7 |
SpinAway Casino is a worthwhile casino most recommended for its extensive pokies library, where you will find titles like Power Crown Hold and Win, Sugar Rush 1000, Big Bass Floats My Boat and more. On top of that every available pokie on this top online casino is powered by Games Global, NetEnt, Pragmatic Play, Hacksaw and 20+ more with minimum bets per spin from $0.10 up to $100. However, we consider a drawback the fact that you can't participate in VIP system in 2024.
CasinoDep stands out as one of the top-rated casinos, offering over 2500 titles, including 160+ live dealer games, from leading providers like Evolution, Microgaming, and Thunderkick. While most pokies are available in demo mode, live games and table games are not. Additionally, the casino offers a top-notch loyalty scheme. However, it lacks mobile or desktop downloadable apps, has a restricted number of responsible gambling tools, and offers only three popular transaction methods in New Zealand.
Read ReviewRoyal Panda Casino is on our top online casino sites list due to its extensive game selection and well-rounded support features. With over 2,000 games from various categories and a wide range of game developers, you can enjoy diverse gaming options. The operator offers 24/7 customer support, fast approval of verification checks, and no cashout limits, ensuring a smooth and efficient experience for NZ users. Multiple currencies and payment methods are available, enhancing the convenience for players worldwide. Additionally, Royal Panda provides an iOS app developed by Royal Panda LTD. and numerous Responsible Gaming tools. However, the casino has some small drawbacks, including a withdrawal process that can take up to 5 days and a relatively slow website loading speed. Important pages can be hard to find, and there is no phone support, VIP or loyalty program, or apps for desktop or Android devices.
Read ReviewCategory | Trending |
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Casino Rewards | Top 20 |
Mega Moolah Free Spins | Top 5 |
We start our review process with a comprehensive testing phase, followed by a detailed assessment. We place a strong emphasis on examining the deposit and withdrawal options, ensuring their seamless functionality and robust security measures. CasinoAlphaNZ’s team of experts strictly tests a number of slots and live dealer games to assess the quality of the gaming experience. This approach guarantees that our reviews remain accurate, revised , and fair for players.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha rating | |
Test Duration | 6 Hours |
Review Duration | 58 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Dec 2024 |