
Fresh CasiGO UK Review (2023)
With our CasiGO casino review, we are here to provide a complete guide of this new online casino as well as teach you how to use it.
Min. deposit | £10 |
Min. Withdrawal | £10 |
Max. cashout | £20000 |
Payout time | 1-2 days |
Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Slingo, Progressive, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker |
Slot games | 2000 |
Live dealer games | 30 |
Licenses | Malta Gaming Authority, UK Gambling Commission |
Vip program | No |
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Progressive
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Sic Bo
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Craps
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Slingo
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Live Casino
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Blackjack
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Scratch cards
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Live Baccarat
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Video Poker
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Jackpots
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Table games
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Slots
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Baccarat
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Live Roulette
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Keno
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Live Blackjack
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Bingo
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Poker
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Roulette
CasiGO Review Table of Contents
Disclaimer
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CasiGO casino overview
- Company name:
- White Hat Gaming Limited
- Registration number:
- C73232
- Website:
- casigo.com
- Online since:
- 2020
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- UK Gambling Commission:
- 052894-R-329546-004
- Malta Gaming Authority:
- MGA/B2C/370/2017
Regarding our professional searches for this CasiGO casino overview, we have discovered that the parent company, White Hat Gaming Group, is a popular gaming company with a wide range of customers, licenses, and hosting services.
Founded in 2012, the iGaming platform is the name behind 1000+ well-known gambling brands across the UK. With 300+ employees, 5 offices, 100+ games providers and an association with Kambi, a B2C sports betting firm, the business background vouches for its products’ fairness, quality, and security.
Registration process
This CasiGO casino review announces that beginning your membership opens the door to all CasiGO gambling materials, namely deposits, withdrawals, CasiGO casino offers, game betting and more optimal casino selections.
At this crucial step, we have tested the services here by creating a player account and discovered that completing the textboxes with personal data upon registration caps at a total of 3 minutes. The steps you have to make to begin your membership are:
- Full name, gender, birth date, country, address.
- Valid email and active phone number.
- Preferred username and password.
Not using your account for more than 365 days implies having your membership considered inactive. This attracts a series of attempts to contact you to recuperate your data. From that moment on, you have 30 days to authenticate on the platform.
If there is still no sign from you, an administrative fee of £5 shall be applied to your cashable account. In case the balance in your account is no higher than £5, the White Hat Gaming Limited brand shall deduce the whole ratio.
Suppose more than 13 months have passed since the last sign from you. In that case, a reminder mail will be sent to you monthly, and the taxation fee will only stop once the value of your account turns null and void or until you log in again.
KYC procedure
Completing the ‘Know your customer’ procedure is necessary for having access to basic casino functions.
The CasiGO casino review will lend you a helping hand in finding out where you have to go, what documents you have to upload, and how long will it take before you can resume your gambling on this site.
The identification documents needed for the process can be uploaded by pressing on ‘My account’, going to ‘My Details’ and, in the end, submitting the personal documents required, which are:
- Proof of identification – To ensure the truthfulness and compatibility between the account details and the actual customer, a driver license, passport, or ID card will be accepted for the Verification Checks.
- Proof of address – The casino requests a utility bill or bank statement to form an extensive image of your personal background.
- Additional information – Third-party agencies are used in this process to regularly check your age, name, payment details and other personal details and to ensure that the gaming here will remain secure and risk-free.
- AML verification – UKGC has carefully regularised British casinos so that money-laundering procedures do not occur here and your finances remain protected. In that aspect, you may be asked at times to send proof of ownership over the source of assets or income.
- Email – An activation link will be sent here. This step is crucial, as if not completed, the account can be suspended, acquired funds voided, and deposits shall be refunded.
When an underage British customer is discovered, it will be considered a criminal offence. Their stakes shall be forfeited, and the casino will part ways with the user without putting forward any acquired balance.
Suppose the casino cannot analyse a specific document or customers do not cooperate in the identity confirmation procedure. In that case, this company has reasonable justification for terminating the membership and returning residual funds to the initial deposit value.
User experience
We understand that finding a platform that responds well to user commands and submits clear, transparent and detailed information and features is what every British customer is looking for.
Therefore, we have embarked on the site navigation and checked for our CasiGO casino review if the customer sail is smooth or problematic. We used multiple devices, numerous internet connections and various browsers, as follows:
Device | Internet | Browser |
---|---|---|
Lenovo ThinkPad E15 | 4G & WIFI | Mozilla Firefox |
Samsung Galaxy S20 | WIFI | Google Chrome |
Samsung Galaxy Tab S6 | 3G | Google Chrome |
Desktop
At first glance, it has occurred to us that indispensable casino information: Terms and Conditions, Responsible Gambling, Contact us, have the words’ font set in grey colours.
As the casino theme of choice is white, it is safe to say that customers might be visually bothered, and they could find page roaming quite challenging.
Nevertheless, buttons are straightforward, and payment providers are visible. The indispensable features are displayed in the page footer, along with essential elements.
Roaming through pages logged in or unregistered makes no difference in accessing essential gambling components, but keep in mind that you must be logged in to access sports betting and CasiGO casino promotions.
Mobile
Users have access to the same features, similar offers, and no extra betting elements when using a mobile. Every page is accessible in the same way without any noticeable delays or issues arising.
The Promotions page includes identical offers. Thus, there are no particular promotional types for portable devices. The only difference is a session timer’s presence, which keeps you anchored and is an advantageous element.
App Preview
Unfortunately, the casino doesn’t provide players with a casino app. However, you will be able to create accounts on casinos with apps, which you can see on our designated list.
Games
The gaming part of our CasiGO casino review includes selections from over 100 renowned software suppliers and presents the Table Games, Slots, or Live Dealer options available.
Games are neatly displayed on top of the screen. A list of game categories and the providers who created them is accessible in this section.
Slots
Provided by 120+ providers, such as Microgaming, IGT, NetEnt, Bally and more, punters can enrol into their preferred slot title from the 2000+ array:
- Classic Slots – Eye of Dead, Rolling in Gold, Big Bass Bonanza.
- Daily Jackpots – 10001 Nights, Dream Destiny, Reptizillions Power Reels.
- Must Go Jackpots – Gonzo’s Quest Megaways, Joe Exotic, Primate King.
Table Games
Almost 60 titles await punters to choose their desired Blackjack, Baccarat or Roulette option.
You have 15+ Roulette choices, specifically Lightning Roulette First Person, Nouveau, 3D European and American.
Blackjack fans are not forgotten either since they can access over 20 options, including 3D Blackjack, X-Change, or Neo.
You can also try the Baccarat services here but note that there are only three options to opt for: Classic Baccarat, Baccarat First Person, and 3D.
Live Roulette
Mainly provided by Evolution, you may opt for Lightning, Instant, Hindi, Classic as part of the 5+ Live Roulette selections.
Live Blackjack
You have landed on Live Blackjack, the category that counts three live titles: Blackjack Lobby, Power and Live Blackjack.
Live Baccarat
Last but not least, Baccarat enthusiasts may head to Live Dealer Games and place their stakes on Baccarat Lobby or Live Baccarat, as the only options available.
Game providers
CasiGO vs. Market Standards
Min. deposit Industry standard: GBP 10 | £10 |
---|---|
Min. withdrawal Industry standard: GBP 10 | £10 |
Max. cashout Industry standard: GBP 100,000 | £20000 |
Payout Time Industry standard: 2 days | 1-2 days |
Register time Industry standard: 2 Mins | 3 mins |
KYC Time Industry standard: 2 days | 1-2 days |
Slot games Industry standard: 500 | 2000 |
CasiGO Review - Payment Methods
Whenever you chose to cash in or cash out funds, you should be supported by numerous British payment providers.
When you want to make a deposit, you shall press the big green ‘Deposit’ button from the header and place in funds via Visa, Mastercard, Paysafecard, PayPal, Skrill Moneybookers, and the list goes on.
You need to deposit over £10 and use one of the specified methods, keeping in mind that the process is instant and easy to go through.
Even though the deposit limit should not be lower than £10, most CasiGO casino offers are subject to a cash-in limit of over £20.
Withdrawals
Pay-outs shall be done to the same payment method you used for making a deposit. What is more, this casino accepts withdrawals over £10.
In the event that your balance is lower than the sum allowed for withdrawals and you want to request a cash-out, you may do so by contacting customer support.
An imposed monthly withdrawal limit applies on a weekly and monthly basis. You cannot cash out sums higher than £5000 per transaction or go over £20000 per month.
Still, exceptions may occur when a player obtains the Jackpot. In that case, if the progressive jackpot value is over £250000, the achiever must wait up to 30 days before the sum is paid to him.
Loyalty
Apart from CasiGO casino promotions, you may access the loyalty scheme and be offered numerous deals from the moment you make your first CasiGO deposit.
Rules and details about the loyalty program on this website can be found by heading to ‘My account’ – ‘Loyalty’ or reading further to see what await returning, trustworthy and loyal UK customers.
To earn casino bonus funds, make a first deposit and accumulate CasiGO points from that very moment.
The ‘Loyalty Points’ rubric in the player profile reveals accumulated points and their value. Two hundred loyalty points have a £1 value, so redeeming over 1000 of them means you can receive a £5 bonus money equivalent in your balance.
With your newly acquired 500 points, which is the value you receive after successfully cashing in funds, you can begin playing casino games and receive three times more loyalty offers if you opt for the new weekly releases.
We have learned that you can obtain up to 10000 loyalty points on a daily basis but redeem a top limit amount of 1000 in increments.
Should you be interested in obtaining lucrative loyalty offers, tiers or bonus funds, wager at least £10 on particular games, such as:
Game type | Loyalty points |
---|---|
Roulette | 0.25 |
Blackjack | 0.5 |
Scratchcards | 2 |
Slots | 2 |
Video Poker and Video Poker Sidebet 1 | 1 |
All existing players have the chance to explore loyalty offers, should they enroll into fair play and stick to the CasiGO loyalty general rule.
Related casinos
Support
- Phone:
- No phone available
- Email:
- support@casigo.com
- Live chat:
- Yes, 24/7
You have reached the customer support part of our CasiGO casino review! Having your questions solved by helpful casino employees is a critical element of efficient business-customer communication.
The Live Chat feature is designed to solve queries all day and year long, so getting in touch with a support agent does not take more than 30 seconds.
Whilst this brand endeavours to answer and solve account technical, CasiGO casino promotions ambiguities, banking options curiosities and all gambling-related questions in under a minute, email queries are settled down within 72 hours.
If you are a member of the VIP Honors Club, moving up VIP tiers means you have access to first-hand customer experience, as a tailored team is ready to provide you with non-stop assistance. On top of this, top levels imply having a Dedicated VIP host with whom you can directly communicate.
Responsible gambling
Compulsive gambling is an issue that every customer and business operator tries to avoid, which determined all UK casinos to opt for reliable tools, professional input from specialised organisations, play guidance or self-assessment tests.
The CasiGO casino review includes all the relevant safe gaming tools that will keep your gaming session away from harm:
- Access to account history – Verify the record of your financial activity and time spent on CasiGO products throughout your membership.
- Self-exclusion – Freeze your account for up to 5 years if any habit-forming actions occur. During that period, you will be prevented from reopening an account on any other brand sisters. You shall not receive CasiGO casino promotions, being assured that your remaining balance will be paid back to you.
- Deposit limits – Set up a daily, weekly, and monthly budget, and you should not be permitted to spend more than that. Choosing to increase or decrease your money threshold is allowed, but increasing limits imply 24 hours waiting period.
- Time-out – Temporarily block yourself from 24 hours to 6 weeks if addictive gaming is in order and be prevented from accessing your account or removing the time-out period.
- Game Time Reminder – To prevent being absorbed in the gaming world, you can set a reminder from as low as 1 minute to pop out and notify you of the time spent on gambling materials.
- Account closure – You may terminate your membership for any reason by simply getting in contact with support agents.
After the ‘take a break’ measure expires, the casino will send a confirmation link via email after one day has passed to determine if you are indeed prepared to resume your gambling on this site.
Recognising a problem is the first step in beginning your security procedure, as the casino can keep you away from harm with responsible tools, advice regarding this problem, parental filtering solutions or financial activity monitoring.
CasiGO Review - Pros and Cons
- The presence of a comprehensive FAQ section.
- Live Chat is open 24/7 for British players and VIP members.
- KYC procedure completion resumes your gameplay in 48 hours.
- Multiple safe gaming tools for customer’s protection.
- Making an account takes no more than 3 minutes.
- There is a loyalty program for dedicated and returning users.
- Over 100 software vendors provide thousands of CasiGO games.
- Reoccurring CasiGO casino promotions are verifiable in the promotional calendar.
- The casino layout is not clear or user-friendly.
- A visible discrepancy between the slots and Live Casino numbers.
- No phone support available.
- The VIP scheme is invite-only.
How we review
Reviewer | Elena Buzincu |
Reviewer | Tudor Turiceanu |
Casinoalpha rating | 4.3 / 5 |
Test duration | 5 Hours |
Review Duration | 50 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
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Updated Date | Nov 2023 |
CasiGO Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!