CasiGO Review & Promotions List

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With our CasiGO casino review, we are here to provide a helping hand in choosing a suitable gambling platform. Thus, we strive to clear out any uncertainties or questions you have regarding withdrawal methods, renowned software suppliers and CasiGO casino promotions, among others.

CasiGO vs. Market Standards

Min. deposit

Industry standard: GBP 10

GBP 10
Min. withdrawal

Industry standard: GBP 10

GBP 10
Max. cashout

Industry standard: GBP 100,000

GBP 20000
Payout Time

Industry standard: 2 days

1-2 days
Register time

Industry standard: 2 Mins

3 mins
KYC Time

Industry standard: 2 days

1-2 days
Slot games

Industry standard: 500

2000
CasiGO logo

CasiGO

4.3/5
Visit
User experience
3.5/5.0
For this CasiGO casino review, we discovered that elements are neatly categorised, payment providers and software vendors are included in the page footer, and buttons and information are straightforward. While you can't join any mobile apps, the platform has been optimised for all devices. You can use identical services and visualise similar promotions while being logged in or out.
Payments
3.9/5.0
Like most UK casinos, CasiGO allows deposits and withdrawals to be made using common banking options, such as Bank Transfer, Maestro, Neosurf, Trustly. What is more, the pay-out is up to 1 -2 days, but it can take longer if Verification Checks have yet to be completed.
Games
5.0/5.0
There are over 2200 games where you can use the CasiGO casino promotions, slots alone contributing with 2000 choices at the overall number. 100+ software vendors have created Jackpots, Table Games, Video Poker choices. Game types are well-categorised, and you can see each provider attached to the game title.
Bonuses
4.5/5.0
Your first visit brings upon a welcome offer of extra spins with standard wagering requirements. Multiple CasiGO casino offers are displayed in the calendar or 'highlights' promotional types. In that section, you ought to observe daily deals, bonus spins, extra rounds or first deposit matches. Still, there is no particular promotion for players who did not add funds to their accounts.
Customer Service
4.5/5.0
You ought to be assisted via Live Chat, Email, or VIP Live Chat. The 24/7 assistance is not relevant when it comes to email support, as there you may receive a solution to your queries in 3 days. Support agents are generally well-informed, quick, and helpful on various topics, should you formulate clear questions. In case you want even faster answers, you can check out the extensive FAQ section.
Responsible gambling
4.4/5.0
Customers can stay safe by setting self-limit, self-exclusion or taking a break. Players who have discovered a gambling problem can also verify their game history and take the self-assessment test. Useful links and responsible play advice are offered on the relevant page, but other essential gaming options, such as autoplay limits, cooling-off limit, or trained customer support, are missing.

CasiGO casino promotions

The 'Promotions' rubric on the page header unravels seasonal offers, which appear as a calendar for daily, weekly and monthly deals.

Read more

You can access match offers, extra rounds, match deposit deals, bonus spins multi or single game, deposit bonuses and combo deals by checking out the availability date and the relevant bonus policy.

What is more, your very first casino visit shall include a welcome package consisting of match deposit bonuses and extra rounds.

Tips

There is a 'Messages' department at the top of the page. The casino will submit relevant offers and promotions, which means you cannot miss any gambling deals.

Bonus rules

The betting operator reserves the right to withhold funds, revoke bonuses, deny withdrawals and revoke the right to your account or future promotional types if there is any suspicious activity regarding the bonus appliance.

Multiple accounts cannot procure promotional types opened in the same name, using more IP addresses, numbers, shared computers or various payment accounts.

All CasiGO casino offers are dependent on bets below £5 and general wagering of 35 times, as stated in the relevant promotional terms.

Promotions come with an established wagering requirement that needs to be completed before a cash-out occurs. Suppose you go further with the withdrawal without finishing the rollover conditions attached to that specific bonus. In that case, you shall lose the remaining bonus amounts.

Unless otherwise specified, CasiGO casino promotions come with 30 days accessibility, which implies that the remaining amounts and bonus funds shall be confiscated upon expiration.

If you have access to bonus spins, you must fulfil their wagering in 10 days since activation.

Be aware

  1. Opting for a cash-out while having an active bonus whose wagering requirements have yet to be completed means you no longer have access to remaining bonuses.
  2. Using your attributed promotion on another game than the one mentioned in that unique offer results in withheld promotional balance and lost derived funds. Trying to meet the rollover conditions on a 0% contribution game will not be possible on the platform.

Each game type offers a different contribution towards the rollover requirements, as listed below:

Game type Percent
Slots 100%
Table Games 0%
Video Poker Games 0%
Scratchcards & Keno 100%
Jackpot Games (Progressives) 0%
Other Games 0%

Important

Not all slots contribute 100% to the bonus playthrough conditions. Some game titles provide a 20% contribution. In contrast, others do not contribute with any value, as verifiable in the bonus terms and conditions.

Irregular play

There is a zero-tolerance policy for British customers enrolling in foul play or associating with money laundering activities.

Given our understanding of the importance of safe playing, access to payment methods, and promotional eligibility, we have included what is considered and catalogued in our CasiGO casino review as an irregular play pattern. Thus, you may consider avoiding:

  • Moving from a game to another using extra spins or promotional bonuses. When a session is initiated with a bonus or cash balance, the player chooses to step out for the bonus round or bonus feature by closing the tab and heading to a different game. He ultimately returns to the original game to complete the bonus counts as 'delayed gains.'
  • Void bets will not contribute toward any offers, and users whose accounts become closed for any reason before the end of promotions will not be eligible to receive any promotional deals.
  • Using bonus or real-money funds to purely progress through the bonus stages. This is deemed 'state game abuse', meaning that initial and final stages completed with cash stakes or bonus funds have been forfeited, lost, or turnover met and converted to cash.
  • Leaving large wagers on the table on games such as Blackjack. This is done for being able to claim bonus funds termination, lost or playthrough completed and converted to cash to meet the stake.
  • Supplying your balance with cash and then retrieving the deposit immediately after. For instance, receiving extra rounds, wagering your deposit over one time the initial cash-in value, and initiating your pay-out will count as an authorised flow.

Failure to respect the terms you have agreed to leads to the revocation of bonuses, coupons, loyalty offers, deals and monies obtained as part of a particular promotion.

Read less
CasiGO
New casino

CasiGO

DEPOSIT £1 GET UP TO 165 ROUNDS ON BOOK OF DEAD

Play
CasiGO info

Under the tutelage of White Hat Gaming and associated with MGA and UKGA, CasiGO offers a safe online environment for all British players.

Pros: Quick registration process, various CasiGO casino offers.

Cons: No phone support.

What you get:

Up to 165 extra rounds on each of the 5 deposits on Book of Dead.

Useful advice:
  • You cannot bet more than £5 on any of the first 5 deposits.
  • Every £1 deposit brings 3 bonus spins, resulting in up to 165 bonus rounds per deposit, but no more than 825 rounds for the entire package.
  • Most CasiGO promotional types come with 35 times wagering requirements.
  • All bonus funds shall be used within 30 days, and extra rounds have a 10-day expiry.
  • Essential casino features are well-categorised, buttons are visible, and games are accessible.
  • The amount you can withdraw corresponds to the number of spins acquired, so 165 rounds can bring you £165.
  • There is an FAQ section that covers withdrawals, account details or promotional rules.
  • Live Chat and VIP Live Chat are available 24/7.
Bank Transfer Maestro MasterCard Neosurf Neteller PayPal
New players only. One Welcome Package per player. Max Bonus Bet £5. Get 3 Bonus spins for every £1 deposited up to 165 spins for each of your first 5 deposits. Min. deposit is £20. All spins are on Book of Dead only. Bonus funds must be used within 30 days and bonus spins within 10 days. Spins winnings credited as bonus and capped at amount equivalent to number of spins awarded. Bonus funds separate to Cash funds, and are subject to 35x wagering and withdrawal requirements T&C Apply

Disclaimer

Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.

CasiGO casino overview

  • Slots Slots CasiGO
  • Live casino Live casino CasiGO
  • Fast withdrawal Fast withdrawal CasiGO
  • VIP program VIP program CasiGO
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
casigo.com
Online since:
2020
Address:
85 St John Street, Valletta, VLT1165, Malta

Licenses

UK Gambling Commission:
052894-R-329546-004
Malta Gaming Authority:
MGA/B2C/370/2017

Regarding our professional searches for this CasiGO casino overview, we have discovered that the parent company, White Hat Gaming Group, is a popular gaming company with a wide range of customers, licenses, and hosting services.

Founded in 2012, the iGaming platform is the name behind 1000+ well-known gambling brands across the UK. With 300+ employees, 5 offices, 100+ games providers and an association with Kambi, a B2C sports betting firm, the business background vouches for its products' fairness, quality, and security.

Registration process

This CasiGO casino review announces that beginning your membership opens the door to all CasiGO gambling materials, namely deposits, withdrawals, CasiGO casino offers, game betting and more optimal casino selections.

At this crucial step, we have tested the services here by creating a player account and discovered that completing the textboxes with personal data upon registration caps at a total of 3 minutes. The steps you have to make to begin your membership are:

  • Full name, gender, birth date, country, address.
  • Valid email and active phone number.
  • Preferred username and password.

Not using your account for more than 365 days implies having your membership considered inactive. This attracts a series of attempts to contact you to recuperate your data. From that moment on, you have 30 days to authenticate on the platform.

If there is still no sign from you, an administrative fee of £5 shall be applied to your cashable account. In case the balance in your account is no higher than £5, the White Hat Gaming Limited brand shall deduce the whole ratio.

Suppose more than 13 months have passed since the last sign from you. In that case, a reminder mail will be sent to you monthly, and the taxation fee will only stop once the value of your account turns null and void or until you log in again.

Be aware

Following your departure, the account may be terminated and permanently closed.

KYC procedure

Completing the 'Know your customer' procedure is necessary for having access to basic casino functions.

The CasiGO casino review will lend you a helping hand in finding out where you have to go, what documents you have to upload, and how long will it take before you can resume your gambling on this site.

The identification documents needed for the process can be uploaded by pressing on 'My account', going to 'My Details' and, in the end, submitting the personal documents required, which are:

  • Proof of identification – To ensure the truthfulness and compatibility between the account details and the actual customer, a driver license, passport, or ID card will be accepted for the Verification Checks.
  • Proof of address – The casino requests a utility bill or bank statement to form an extensive image of your personal background.
  • Additional information – Third-party agencies are used in this process to regularly check your age, name, payment details and other personal details and to ensure that the gaming here will remain secure and risk-free.
  • AML verification – UKGC has carefully regularised British casinos so that money-laundering procedures do not occur here and your finances remain protected. In that aspect, you may be asked at times to send proof of ownership over the source of assets or income.
  • Email – An activation link will be sent here. This step is crucial, as if not completed, the account can be suspended, acquired funds voided, and deposits shall be refunded.

Tips

Alternatively, the KYC documentation can also be sent via email.

When an underage British customer is discovered, it will be considered a criminal offence. Their stakes shall be forfeited, and the casino will part ways with the user without putting forward any acquired balance.

Suppose the casino cannot analyse a specific document or customers do not cooperate in the identity confirmation procedure. In that case, this company has reasonable justification for terminating the membership and returning residual funds to the initial deposit value.

Recommendation

As you won't be able to cash out any balance without completing the KYC procedure, we kindly suggest completing the step from your first CasiGO visit and have a shorter waiting time when you request a pay-out.

User experience

We understand that finding a platform that responds well to user commands and submits clear, transparent and detailed information and features is what every British customer is looking for.

Therefore, we have embarked on the site navigation and checked for our CasiGO casino review if the customer sail is smooth or problematic. We used multiple devices, numerous internet connections and various browsers, as follows:

Device Internet Browser
Lenovo ThinkPad E15 4G & WIFI Mozilla Firefox
Samsung Galaxy S20 WIFI Google Chrome
Samsung Galaxy Tab S6 3G Google Chrome

Desktop

At first glance, it has occurred to us that indispensable casino information: Terms and Conditions, Responsible Gambling, Contact us, have the words' font set in grey colours.

As the casino theme of choice is white, it is safe to say that customers might be visually bothered, and they could find page roaming quite challenging.

Nevertheless, buttons are straightforward, and payment providers are visible. The indispensable features are displayed in the page footer, along with essential elements.

Roaming through pages logged in or unregistered makes no difference in accessing essential gambling components, but keep in mind that you must be logged in to access sports betting and CasiGO casino promotions.

Mobile

Users have access to the same features, similar offers, and no extra betting elements when using a mobile. Every page is accessible in the same way without any noticeable delays or issues arising.

The Promotions page includes identical offers. Thus, there are no particular promotional types for portable devices. The only difference is a session timer's presence, which keeps you anchored and is an advantageous element.

Tips

Finding a game and its correspondent provider should be done by using the search bar available.

Be aware

While the betting operator has been optimised for desktop, mobile and tablets, there are no Android or iOS apps for portable device users.

Games

  • Baccarat Baccarat
  • Poker Poker
  • Table games Table games
  • Slots Slots
  • Slingo Slingo
  • Sic Bo Sic Bo
  • Scratch cards Scratch cards
  • Roulette Roulette
  • Progressive Progressive
  • Video Poker Video Poker
  • Bingo Bingo
  • Live Roulette Live Roulette
  • Live Casino Live Casino
  • Live Blackjack Live Blackjack
  • Live Baccarat Live Baccarat
  • Keno Keno
  • Jackpots Jackpots
  • Craps Craps
  • Blackjack Blackjack
  • Online lottery Online lottery

The gaming part of our CasiGO casino review includes selections from over 100 renowned software suppliers and presents the Table Games, Slots, or Live Dealer options available.

Games are neatly displayed on top of the screen. A list of game categories and the providers who created them is accessible in this section.

Be aware

Should you be wishing for a demo play or a way to test the gaming services without supplying your balance with money, the lowest and highest bet won't appear until you make a relevant deposit.

Slots

Provided by 120+ providers, such as Microgaming, IGT, NetEnt, Bally and more, punters can enrol into their preferred slot title from the 2000+ array:

  • Classic Slots – Eye of Dead, Rolling in Gold, Big Bass Bonanza.
  • Daily Jackpots – 10001 Nights, Dream Destiny, Reptizillions Power Reels.
  • Must Go Jackpots – Gonzo's Quest Megaways, Joe Exotic, Primate King.

Table Games

Almost 60 titles await punters to choose their desired Blackjack, Baccarat or Roulette option.

You have 15+ Roulette choices, specifically Lightning Roulette First Person, Nouveau, 3D European and American.

Blackjack fans are not forgotten either since they can access over 20 options, including 3D Blackjack, X-Change, or Neo.

You can also try the Baccarat services here but note that there are only three options to opt for: Classic Baccarat, Baccarat First Person, and 3D.

Live Roulette

Mainly provided by Evolution, you may opt for Lightning, Instant, Hindi, Classic as part of the 5+ Live Roulette selections.

Live Blackjack

You have landed on Live Blackjack, the category that counts three live titles: Blackjack Lobby, Power and Live Blackjack.

Live Baccarat

Last but not least, Baccarat enthusiasts may head to Live Dealer Games and place their stakes on Baccarat Lobby or Live Baccarat, as the only options available.

Game providers

  • 1X2 Gaming 1X2 Gaming
  • 2By2 Gaming 2By2 Gaming
  • 4The Player 4The Player
  • Adoptit Publishing Adoptit Publishing
  • AGS AGS
  • Ainsworth Ainsworth
  • Alchemy Gaming Alchemy Gaming
  • All41 Studios All41 Studios
  • Asylum Labs Asylum Labs
  • Bally Bally
  • Barcrest Barcrest
  • BB Games BB Games
  • Betdigital Ltd Betdigital Ltd
  • Big Time Gaming Big Time Gaming
  • Bla Bla Bla Studios Bla Bla Bla Studios
  • Black Pudding Black Pudding
  • Blueprint Gaming Blueprint Gaming
  • Bulletproof Gaming Bulletproof Gaming
  • Cayetano Cayetano
  • Chance Interactive Chance Interactive
  • Colossus Bets Colossus Bets
  • Concept Gaming Concept Gaming
  • CoreGaming CoreGaming
  • Crazy Tooth Studio Crazy Tooth Studio
  • D-tech Gaming D-tech Gaming
  • DiceLab DiceLab
  • Electric Elephant Electric Elephant
  • ELK Studios ELK Studios
  • Endemol Studios Endemol Studios
  • Eurostar Studios Eurostar Studios
  • Evolution Gaming Evolution Gaming
  • Eyecon Eyecon
  • Fantasma Games Fantasma Games
  • FELT FELT
  • Fortune Factory Fortune Factory
  • Foxium Foxium
  • FugaGaming FugaGaming
  • Gameburger Gameburger
  • Games Inc Games Inc
  • Games Warehouse Games Warehouse
  • GamesLab GamesLab
  • GamesWarehouse GamesWarehouse
  • Gamevy Gamevy
  • Gold Coin Studios Gold Coin Studios
  • Golden Rock Studios Golden Rock Studios
  • Gong Gaming Technology Gong Gaming Technology
  • Green Jade Green Jade
  • GreenTube GreenTube
  • Hacksaw Gaming Hacksaw Gaming
  • Half Pixel Half Pixel
  • High 5 Games High 5 Games
  • Hurricane Hurricane
  • IGT IGT
  • Inspired Gaming Group Inspired Gaming Group
  • Iron Dog Iron Dog
  • Jade Rabbit Studios Jade Rabbit Studios
  • Just For the Win Just For the Win
  • Kalamba Kalamba
  • Leander Games Leander Games
  • Lightning Box Games Lightning Box Games
  • Live5 Gaming Live5 Gaming
  • Magic Dreams Magic Dreams
  • MaxWin Gaming MaxWin Gaming
  • Merkur Gaming Merkur Gaming
  • MetaGU MetaGU
  • Microgaming Microgaming
  • Mutuel Play Mutuel Play
  • Neon Valley Studios Neon Valley Studios
  • NetEnt NetEnt
  • NetGaming NetGaming
  • Nolimit City Nolimit City
  • Northernlights Northernlights
  • NYX NYX
  • PearFiction Studios PearFiction Studios
  • PG Soft PG Soft
  • Pirates Gold Studios Pirates Gold Studios
  • Play'n Go Play'n Go
  • Playko Playko
  • Playson Playson
  • Pragmatic Play Pragmatic Play
  • Probability Jones Probability Jones
  • Pulse 8 Pulse 8
  • Push Gaming Push Gaming
  • Quickspin Quickspin
  • Rabcat Rabcat
  • Realistic Games Realistic Games
  • Red Tiger Gaming Red Tiger Gaming
  • Red7 Red7
  • Reel NRG Reel NRG
  • Reel Time Gaming Reel Time Gaming
  • ReelPlay ReelPlay
  • Reflex Gaming Reflex Gaming
  • Relax Gaming Relax Gaming
  • Revolver Revolver
  • RTG RTG
  • Sapphire Gaming Sapphire Gaming
  • Seven Deuce Gaming Seven Deuce Gaming
  • SG Digital SG Digital
  • Shuffle Master Shuffle Master
  • Side City Studios Side City Studios
  • Sigma Gaming Sigma Gaming
  • Silverback Games Silverback Games
  • Skillzz Gaming Skillzz Gaming
  • Skywind Group Skywind Group
  • Slingo Originals Slingo Originals
  • Slingshot Slingshot
  • Snowborn Snowborn
  • Spearhead Spearhead
  • Spieldev Spieldev
  • Spin Play Spin Play
  • Spribe Spribe
  • StakeLogic StakeLogic
  • STHLM Gaming STHLM Gaming
  • Storm Gaming Storm Gaming
  • Stormcraft Stormcraft
  • Switch Studios Switch Studios
  • Thunderkick Thunderkick
  • Touchstone Gaming Touchstone Gaming
  • Triple Edge Studios Triple Edge Studios
  • Wazdan Wazdan
  • Wild Streak Wild Streak
  • WMS Gaming WMS Gaming
  • YoloPlay YoloPlay
  • Show more Show less

Quick comparison between casinos

Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot games
CasiGO

CasiGO

4.3/5
GBP 10GBP 10GBP 200001-2 days3 mins1-2 days2000
PokerStars

PokerStars

4.2/5
GBP 10GBP 10GBP 10000001 day1 min1 day1100
888casino

888casino

4.5/5
GBP 10GBP 10GBP 300001-2 days1 min1 day1000
TradaCasino

TradaCasino

4.4/5
GBP 10GBP 10GBP 7000+3 days2 mins1 day900
Mega Casino

Mega Casino

4.4/5
GBP 10GBP 20GBP 10000001 day2 mins1 day2600
MansionCasino

MansionCasino

4.3/5
GBP 10GBP 5GBP 15000+3 days2 mins1-2 days900
The Sun Vegas

The Sun Vegas

4.4/5
GBP 5GBP 5GBP 10000001 day2 mins1 day900
Casushi

Casushi

4.3/5
GBP 10GBP 10GBP 200001-2 days3 mins1 day750
Load more

Payment methods

Whenever you chose to cash in or cash out funds, you should be supported by numerous British payment providers.

When you want to make a deposit, you shall press the big green 'Deposit' button from the header and place in funds via Visa, Mastercard, Paysafecard, PayPal, Skrill Moneybookers, and the list goes on.

You need to deposit over £10 and use one of the specified methods, keeping in mind that the process is instant and easy to go through.

Even though the deposit limit should not be lower than £10, most CasiGO casino offers are subject to a cash-in limit of over £20.

Be aware

You cannot obtain any deposit sum back as a chargeback or reversal. Furthermore, making repeated deposits and withdrawals without significant stakes gives this operator the right to terminate the membership.

Withdrawals

Pay-outs shall be done to the same payment method you used for making a deposit. What is more, this casino accepts withdrawals over £10.

In the event that your balance is lower than the sum allowed for withdrawals and you want to request a cash-out, you may do so by contacting customer support.

An imposed monthly withdrawal limit applies on a weekly and monthly basis. You cannot cash out sums higher than £5000 per transaction or go over £20000 per month.

Still, exceptions may occur when a player obtains the Jackpot. In that case, if the progressive jackpot value is over £250000, the achiever must wait up to 30 days before the sum is paid to him.

Tips

After you opt for a cash-out, the casino takes up to 48 hours to process the withdrawals request, and the money shall appear in your account in up to 3 business days, depending on the withdrawal method.

  • Bank Transfer Bank Transfer
  • Maestro Maestro
  • MasterCard MasterCard
  • Neosurf Neosurf
  • Neteller Neteller
  • PayPal PayPal
  • Paysafecard Paysafecard
  • Skrill Moneybookers Skrill Moneybookers
  • Trustly Trustly
  • Visa Visa
  • Show more Show less

Loyalty

Apart from CasiGO casino promotions, you may access the loyalty scheme and be offered numerous deals from the moment you make your first CasiGO deposit.

Rules and details about the loyalty program on this website can be found by heading to 'My account' – 'Loyalty' or reading further to see what await returning, trustworthy and loyal UK customers.

To earn casino bonus funds, make a first deposit and accumulate CasiGO points from that very moment.

The 'Loyalty Points' rubric in the player profile reveals accumulated points and their value. Two hundred loyalty points have a £1 value, so redeeming over 1000 of them means you can receive a £5 bonus money equivalent in your balance.

With your newly acquired 500 points, which is the value you receive after successfully cashing in funds, you can begin playing casino games and receive three times more loyalty offers if you opt for the new weekly releases.

Be aware

Loyalty Points shall be added to your bonus account and will have standard wagering requirements applied to them.

We have learned that you can obtain up to 10000 loyalty points on a daily basis but redeem a top limit amount of 1000 in increments.

Should you be interested in obtaining lucrative loyalty offers, tiers or bonus funds, wager at least £10 on particular games, such as:

Game type Loyalty points
Roulette 0.25
Blackjack 0.5
Scratchcards 2
Slots 2
Video Poker and Video Poker Sidebet 1 1

All existing players have the chance to explore loyalty offers, should they enroll into fair play and stick to the CasiGO loyalty general rule.

Be aware

Loyalty bonus abuse may contribute to losing all the earnings you have accrued.

However, for the casino to suspend or annul your loyalty offers, you will be announced 30 days prior.

Tips

Accounts are verified daily by the VIP Management for the customers' eligibility for the scheme. Should you qualify for the VIP tier, you shall receive an invitation and learn all the requirements, deals and conditions.

Related casinos

Support

Phone:
No phone available
Email:
support@casigo.com
Live chat:
Yes, 24/7

You have reached the customer support part of our CasiGO casino review! Having your questions solved by helpful casino employees is a critical element of efficient business-customer communication.

The Live Chat feature is designed to solve queries all day and year long, so getting in touch with a support agent does not take more than 30 seconds.

Tips

To avoid going through the identity check every time you contact customer support, you can create a PIN and have an agent set it as your confirmed account detail. This implies that casino staff can respond to inquiries directly.

Whilst this brand endeavours to answer and solve account technical, CasiGO casino promotions ambiguities, banking options curiosities and all gambling-related questions in under a minute, email queries are settled down within 72 hours.

If you are a member of the VIP Honors Club, moving up VIP tiers means you have access to first-hand customer experience, as a tailored team is ready to provide you with non-stop assistance. On top of this, top levels imply having a Dedicated VIP host with whom you can directly communicate.

Recommendation

In case you wish to skip the Live Chat communication altogether, there is an FAQ section at the 'Contact Us' rubric that covers a wide array of commonly asked gambling questions from various topics.

Responsible gambling

Compulsive gambling is an issue that every customer and business operator tries to avoid, which determined all UK casinos to opt for reliable tools, professional input from specialised organisations, play guidance or self-assessment tests.

The CasiGO casino review includes all the relevant safe gaming tools that will keep your gaming session away from harm:

  • Access to account history – Verify the record of your financial activity and time spent on CasiGO products throughout your membership.
  • Self-exclusion – Freeze your account for up to 5 years if any habit-forming actions occur. During that period, you will be prevented from reopening an account on any other brand sisters. You shall not receive CasiGO casino promotions, being assured that your remaining balance will be paid back to you.
  • Deposit limits – Set up a daily, weekly, and monthly budget, and you should not be permitted to spend more than that. Choosing to increase or decrease your money threshold is allowed, but increasing limits imply 24 hours waiting period.
  • Time-out – Temporarily block yourself from 24 hours to 6 weeks if addictive gaming is in order and be prevented from accessing your account or removing the time-out period.
  • Game Time Reminder – To prevent being absorbed in the gaming world, you can set a reminder from as low as 1 minute to pop out and notify you of the time spent on gambling materials.
  • Account closure – You may terminate your membership for any reason by simply getting in contact with support agents.

After the 'take a break' measure expires, the casino will send a confirmation link via email after one day has passed to determine if you are indeed prepared to resume your gambling on this site.

Recognising a problem is the first step in beginning your security procedure, as the casino can keep you away from harm with responsible tools, advice regarding this problem, parental filtering solutions or financial activity monitoring.

Important

Upon self-exclusion, open stakes remain valid, and derived funds should be paid out. Deciding to get back on the platform after this prolonged period can be done by contacting customer support.

Pros & Cons

  • Pros
    • The presence of a comprehensive FAQ section.
    • Live Chat is open 24/7 for British players and VIP members.
    • KYC procedure completion resumes your gameplay in 48 hours.
    • Multiple safe gaming tools for customer's protection.
    • Making an account takes no more than 3 minutes.
    • There is a loyalty program for dedicated and returning users.
    • Over 100 software vendors provide thousands of CasiGO games.
    • Reoccurring CasiGO casino promotions are verifiable in the promotional calendar.
  • Cons
    • The casino layout is not clear or user-friendly.
    • A visible discrepancy between the slots and Live Casino numbers.
    • No phone support available.
    • The VIP scheme is invite-only.

Outside her voluntary work for a multilingual magazine, Ema shapes a professional product to enlighten gamblers across barriers, using her language studies to cross every language border. Thus, you can also learn to employ bonuses in safe gameplay!

Play responsible! Visit CasiGO

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