Fresh CasiGO UK Review (2023)
With our CasiGO casino review, we are here to provide a complete guide of this new online casino as well as teach you how to use it.
|Payout time||1-2 days|
|Game types||Roulette, Live Casino, Baccarat, Slots, Table games, Video Poker, Jackpots, Scratch cards, Keno, Bingo, Blackjack, Craps, Slingo, Progressive, Sic Bo, Live Roulette, Live Blackjack, Live Baccarat, Poker|
|Live dealer games||30|
|Licenses||Malta Gaming Authority, UK Gambling Commission|
- Sic Bo
- Live Casino
- Scratch cards
- Live Baccarat
- Video Poker
- Table games
- Live Roulette
- Live Blackjack
CasiGO Review Table of Contents
CasiGO casino promotions
The ‘Promotions’ rubric on the page header unravels seasonal offers, which appear as a calendar for daily, weekly and monthly deals.Read more
You can access match offers, extra rounds, match deposit deals, bonus spins multi or single game, deposit bonuses and combo deals by checking out the availability date and the relevant bonus policy.
What is more, your very first casino visit shall include a welcome package consisting of match deposit bonuses and extra rounds.
The betting operator reserves the right to withhold funds, revoke bonuses, deny withdrawals and revoke the right to your account or future promotional types if there is any suspicious activity regarding the bonus appliance.
Multiple accounts cannot procure promotional types opened in the same name, using more IP addresses, numbers, shared computers or various payment accounts.
All CasiGO casino offers are dependent on bets below £5 and general wagering of 35 times, as stated in the relevant promotional terms.
Promotions come with an established wagering requirement that needs to be completed before a cash-out occurs. Suppose you go further with the withdrawal without finishing the rollover conditions attached to that specific bonus. In that case, you shall lose the remaining bonus amounts.
Unless otherwise specified, CasiGO casino promotions come with 30 days accessibility, which implies that the remaining amounts and bonus funds shall be confiscated upon expiration.
If you have access to bonus spins, you must fulfil their wagering in 10 days since activation.
- Opting for a cash-out while having an active bonus whose wagering requirements have yet to be completed means you no longer have access to remaining bonuses.
- Using your attributed promotion on another game than the one mentioned in that unique offer results in withheld promotional balance and lost derived funds. Trying to meet the rollover conditions on a 0% contribution game will not be possible on the platform.
Each game type offers a different contribution towards the rollover requirements, as listed below:
|Video Poker Games||0%|
|Scratchcards & Keno||100%|
|Jackpot Games (Progressives)||0%|
Not all slots contribute 100% to the bonus playthrough conditions. Some game titles provide a 20% contribution. In contrast, others do not contribute with any value, as verifiable in the bonus terms and conditions.
There is a zero-tolerance policy for British customers enrolling in foul play or associating with money laundering activities.
Given our understanding of the importance of safe playing, access to payment methods, and promotional eligibility, we have included what is considered and catalogued in our CasiGO casino review as an irregular play pattern. Thus, you may consider avoiding:
- Moving from a game to another using extra spins or promotional bonuses. When a session is initiated with a bonus or cash balance, the player chooses to step out for the bonus round or bonus feature by closing the tab and heading to a different game. He ultimately returns to the original game to complete the bonus counts as ‘delayed gains.’
- Void bets will not contribute toward any offers, and users whose accounts become closed for any reason before the end of promotions will not be eligible to receive any promotional deals.
- Using bonus or real-money funds to purely progress through the bonus stages. This is deemed ‘state game abuse’, meaning that initial and final stages completed with cash stakes or bonus funds have been forfeited, lost, or turnover met and converted to cash.
- Leaving large wagers on the table on games such as Blackjack. This is done for being able to claim bonus funds termination, lost or playthrough completed and converted to cash to meet the stake.
- Supplying your balance with cash and then retrieving the deposit immediately after. For instance, receiving extra rounds, wagering your deposit over one time the initial cash-in value, and initiating your pay-out will count as an authorised flow.
Failure to respect the terms you have agreed to leads to the revocation of bonuses, coupons, loyalty offers, deals and monies obtained as part of a particular promotion.
Deposit £1 get up to 165 rounds on Book of DeadMore DetailsMin deposit£20Wagering35x BMax cashout£165Valid only for gamesBook of DeadSlot games2000Payout time1-2 days
Under the tutelage of White Hat Gaming and associated with MGA and UKGA, CasiGO offers a safe online environment for all British players.
Pros: Quick registration process, various CasiGO casino offers.
Cons: No phone support.
What you get:
Up to 165 extra rounds on each of the 5 deposits on Book of Dead.
New players only. One Welcome Package per player. Max Bonus Bet £5. Get 3 Bonus spins for every £1 deposited up to 165 spins for each of your first 5 deposits. Min. deposit is £20. All spins are on Book of Dead only. Bonus funds must be used within 30 days and bonus spins within 10 days. Spins winnings credited as bonus and capped at amount equivalent to number of spins awarded. Bonus funds separate to Cash funds, and are subject to 35x wagering and withdrawal requirements - T&C Apply, 18+
- You cannot bet more than £5 on any of the first 5 deposits.
- Every £1 deposit brings 3 bonus spins, resulting in up to 165 bonus rounds per deposit, but no more than 825 rounds for the entire package.
- Most CasiGO promotional types come with 35 times wagering requirements.
- All bonus funds shall be used within 30 days, and extra rounds have a 10-day expiry.
- Essential casino features are well-categorised, buttons are visible, and games are accessible.
- The amount you can withdraw corresponds to the number of spins acquired, so 165 rounds can bring you £165.
- There is an FAQ section that covers withdrawals, account details or promotional rules.
- Live Chat and VIP Live Chat are available 24/7.
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CasiGO casino overview
- Company name:
- White Hat Gaming Limited
- Registration number:
- Online since:
- 85 St John Street, Valletta, VLT1165, Malta
- UK Gambling Commission:
- Malta Gaming Authority:
Regarding our professional searches for this CasiGO casino overview, we have discovered that the parent company, White Hat Gaming Group, is a popular gaming company with a wide range of customers, licenses, and hosting services.
Founded in 2012, the iGaming platform is the name behind 1000+ well-known gambling brands across the UK. With 300+ employees, 5 offices, 100+ games providers and an association with Kambi, a B2C sports betting firm, the business background vouches for its products’ fairness, quality, and security.
This CasiGO casino review announces that beginning your membership opens the door to all CasiGO gambling materials, namely deposits, withdrawals, CasiGO casino offers, game betting and more optimal casino selections.
At this crucial step, we have tested the services here by creating a player account and discovered that completing the textboxes with personal data upon registration caps at a total of 3 minutes. The steps you have to make to begin your membership are:
- Full name, gender, birth date, country, address.
- Valid email and active phone number.
- Preferred username and password.
Not using your account for more than 365 days implies having your membership considered inactive. This attracts a series of attempts to contact you to recuperate your data. From that moment on, you have 30 days to authenticate on the platform.
If there is still no sign from you, an administrative fee of £5 shall be applied to your cashable account. In case the balance in your account is no higher than £5, the White Hat Gaming Limited brand shall deduce the whole ratio.
Suppose more than 13 months have passed since the last sign from you. In that case, a reminder mail will be sent to you monthly, and the taxation fee will only stop once the value of your account turns null and void or until you log in again.
Completing the ‘Know your customer’ procedure is necessary for having access to basic casino functions.
The CasiGO casino review will lend you a helping hand in finding out where you have to go, what documents you have to upload, and how long will it take before you can resume your gambling on this site.
The identification documents needed for the process can be uploaded by pressing on ‘My account’, going to ‘My Details’ and, in the end, submitting the personal documents required, which are:
- Proof of identification – To ensure the truthfulness and compatibility between the account details and the actual customer, a driver license, passport, or ID card will be accepted for the Verification Checks.
- Proof of address – The casino requests a utility bill or bank statement to form an extensive image of your personal background.
- Additional information – Third-party agencies are used in this process to regularly check your age, name, payment details and other personal details and to ensure that the gaming here will remain secure and risk-free.
- AML verification – UKGC has carefully regularised British casinos so that money-laundering procedures do not occur here and your finances remain protected. In that aspect, you may be asked at times to send proof of ownership over the source of assets or income.
- Email – An activation link will be sent here. This step is crucial, as if not completed, the account can be suspended, acquired funds voided, and deposits shall be refunded.
When an underage British customer is discovered, it will be considered a criminal offence. Their stakes shall be forfeited, and the casino will part ways with the user without putting forward any acquired balance.
Suppose the casino cannot analyse a specific document or customers do not cooperate in the identity confirmation procedure. In that case, this company has reasonable justification for terminating the membership and returning residual funds to the initial deposit value.
We understand that finding a platform that responds well to user commands and submits clear, transparent and detailed information and features is what every British customer is looking for.
Therefore, we have embarked on the site navigation and checked for our CasiGO casino review if the customer sail is smooth or problematic. We used multiple devices, numerous internet connections and various browsers, as follows:
|Lenovo ThinkPad E15||4G & WIFI||Mozilla Firefox|
|Samsung Galaxy S20||WIFI||Google Chrome|
|Samsung Galaxy Tab S6||3G||Google Chrome|
At first glance, it has occurred to us that indispensable casino information: Terms and Conditions, Responsible Gambling, Contact us, have the words’ font set in grey colours.
As the casino theme of choice is white, it is safe to say that customers might be visually bothered, and they could find page roaming quite challenging.
Nevertheless, buttons are straightforward, and payment providers are visible. The indispensable features are displayed in the page footer, along with essential elements.
Roaming through pages logged in or unregistered makes no difference in accessing essential gambling components, but keep in mind that you must be logged in to access sports betting and CasiGO casino promotions.
Users have access to the same features, similar offers, and no extra betting elements when using a mobile. Every page is accessible in the same way without any noticeable delays or issues arising.
The Promotions page includes identical offers. Thus, there are no particular promotional types for portable devices. The only difference is a session timer’s presence, which keeps you anchored and is an advantageous element.
Unfortunately, the casino doesn’t provide players with a casino app. However, you will be able to create accounts on casinos with apps, which you can see on our designated list.
The gaming part of our CasiGO casino review includes selections from over 100 renowned software suppliers and presents the Table Games, Slots, or Live Dealer options available.
Games are neatly displayed on top of the screen. A list of game categories and the providers who created them is accessible in this section.
Provided by 120+ providers, such as Microgaming, IGT, NetEnt, Bally and more, punters can enrol into their preferred slot title from the 2000+ array:
- Classic Slots – Eye of Dead, Rolling in Gold, Big Bass Bonanza.
- Daily Jackpots – 10001 Nights, Dream Destiny, Reptizillions Power Reels.
- Must Go Jackpots – Gonzo’s Quest Megaways, Joe Exotic, Primate King.
Almost 60 titles await punters to choose their desired Blackjack, Baccarat or Roulette option.
You have 15+ Roulette choices, specifically Lightning Roulette First Person, Nouveau, 3D European and American.
Blackjack fans are not forgotten either since they can access over 20 options, including 3D Blackjack, X-Change, or Neo.
You can also try the Baccarat services here but note that there are only three options to opt for: Classic Baccarat, Baccarat First Person, and 3D.
Mainly provided by Evolution, you may opt for Lightning, Instant, Hindi, Classic as part of the 5+ Live Roulette selections.
You have landed on Live Blackjack, the category that counts three live titles: Blackjack Lobby, Power and Live Blackjack.
Last but not least, Baccarat enthusiasts may head to Live Dealer Games and place their stakes on Baccarat Lobby or Live Baccarat, as the only options available.
CasiGO vs. Market Standards
Industry standard: GBP 10
Industry standard: GBP 10
Industry standard: GBP 100,000
Industry standard: 2 days
Industry standard: 2 Mins
Industry standard: 2 days
Industry standard: 500
|Casino||Rating||Min. deposit||Min. withdrawal||Max. cashout||Payout Time||Register time||KYC Time||Slot games|
||£10||£10||£20000||1-2 days||3 mins||1-2 days||2000|
||£3||£30||1 000 000||1 day||2 mins||2-3 days||30|
||£10||£10||£1000000||1 day||1 min||1 day||1100|
||£10||£10||£30000||1-2 days||1 min||1 day||1000|
||£5||£10||£1000000||1 day||3 mins||1 day||30|
||£10||£10||£7000||+3 days||2 mins||1 day||900|
||£10||£10||£1000000||1 day||2 mins||2-3 days||800|
||£10||£20||£1000000||1 day||2 mins||1 day||2600|
CasiGO Review - Payment Methods
Whenever you chose to cash in or cash out funds, you should be supported by numerous British payment providers.
When you want to make a deposit, you shall press the big green ‘Deposit’ button from the header and place in funds via Visa, Mastercard, Paysafecard, PayPal, Skrill Moneybookers, and the list goes on.
You need to deposit over £10 and use one of the specified methods, keeping in mind that the process is instant and easy to go through.
Even though the deposit limit should not be lower than £10, most CasiGO casino offers are subject to a cash-in limit of over £20.
Pay-outs shall be done to the same payment method you used for making a deposit. What is more, this casino accepts withdrawals over £10.
In the event that your balance is lower than the sum allowed for withdrawals and you want to request a cash-out, you may do so by contacting customer support.
An imposed monthly withdrawal limit applies on a weekly and monthly basis. You cannot cash out sums higher than £5000 per transaction or go over £20000 per month.
Still, exceptions may occur when a player obtains the Jackpot. In that case, if the progressive jackpot value is over £250000, the achiever must wait up to 30 days before the sum is paid to him.
Apart from CasiGO casino promotions, you may access the loyalty scheme and be offered numerous deals from the moment you make your first CasiGO deposit.
Rules and details about the loyalty program on this website can be found by heading to ‘My account’ – ‘Loyalty’ or reading further to see what await returning, trustworthy and loyal UK customers.
To earn casino bonus funds, make a first deposit and accumulate CasiGO points from that very moment.
The ‘Loyalty Points’ rubric in the player profile reveals accumulated points and their value. Two hundred loyalty points have a £1 value, so redeeming over 1000 of them means you can receive a £5 bonus money equivalent in your balance.
With your newly acquired 500 points, which is the value you receive after successfully cashing in funds, you can begin playing casino games and receive three times more loyalty offers if you opt for the new weekly releases.
We have learned that you can obtain up to 10000 loyalty points on a daily basis but redeem a top limit amount of 1000 in increments.
Should you be interested in obtaining lucrative loyalty offers, tiers or bonus funds, wager at least £10 on particular games, such as:
|Game type||Loyalty points|
|Video Poker and Video Poker Sidebet 1||1|
All existing players have the chance to explore loyalty offers, should they enroll into fair play and stick to the CasiGO loyalty general rule.
- No phone available
- Live chat:
- Yes, 24/7
You have reached the customer support part of our CasiGO casino review! Having your questions solved by helpful casino employees is a critical element of efficient business-customer communication.
The Live Chat feature is designed to solve queries all day and year long, so getting in touch with a support agent does not take more than 30 seconds.
Whilst this brand endeavours to answer and solve account technical, CasiGO casino promotions ambiguities, banking options curiosities and all gambling-related questions in under a minute, email queries are settled down within 72 hours.
If you are a member of the VIP Honors Club, moving up VIP tiers means you have access to first-hand customer experience, as a tailored team is ready to provide you with non-stop assistance. On top of this, top levels imply having a Dedicated VIP host with whom you can directly communicate.
Compulsive gambling is an issue that every customer and business operator tries to avoid, which determined all UK casinos to opt for reliable tools, professional input from specialised organisations, play guidance or self-assessment tests.
The CasiGO casino review includes all the relevant safe gaming tools that will keep your gaming session away from harm:
- Access to account history – Verify the record of your financial activity and time spent on CasiGO products throughout your membership.
- Self-exclusion – Freeze your account for up to 5 years if any habit-forming actions occur. During that period, you will be prevented from reopening an account on any other brand sisters. You shall not receive CasiGO casino promotions, being assured that your remaining balance will be paid back to you.
- Deposit limits – Set up a daily, weekly, and monthly budget, and you should not be permitted to spend more than that. Choosing to increase or decrease your money threshold is allowed, but increasing limits imply 24 hours waiting period.
- Time-out – Temporarily block yourself from 24 hours to 6 weeks if addictive gaming is in order and be prevented from accessing your account or removing the time-out period.
- Game Time Reminder – To prevent being absorbed in the gaming world, you can set a reminder from as low as 1 minute to pop out and notify you of the time spent on gambling materials.
- Account closure – You may terminate your membership for any reason by simply getting in contact with support agents.
After the ‘take a break’ measure expires, the casino will send a confirmation link via email after one day has passed to determine if you are indeed prepared to resume your gambling on this site.
Recognising a problem is the first step in beginning your security procedure, as the casino can keep you away from harm with responsible tools, advice regarding this problem, parental filtering solutions or financial activity monitoring.
CasiGO Review - Pros and Cons
- The presence of a comprehensive FAQ section.
- Live Chat is open 24/7 for British players and VIP members.
- KYC procedure completion resumes your gameplay in 48 hours.
- Multiple safe gaming tools for customer’s protection.
- Making an account takes no more than 3 minutes.
- There is a loyalty program for dedicated and returning users.
- Over 100 software vendors provide thousands of CasiGO games.
- Reoccurring CasiGO casino promotions are verifiable in the promotional calendar.
- The casino layout is not clear or user-friendly.
- A visible discrepancy between the slots and Live Casino numbers.
- No phone support available.
- The VIP scheme is invite-only.