Fresh XL Casino UK Review (2023)

Registration process

If you intend to receive any XL Casino promotions, you must create an account and verify it afterwards.

The sign-up button is placed on top, and you will notice it in the green colour. Push it to create your account and follow the steps below:

1. Write down your full name, date of birth, select the gender and tick the box to confirm you are 18+;
2. Choose a region, your address and a currency;
3. Type down your email address, phone number and select if you would like to receive messages with future offers;
4. Find a proper username and password for you, select your occupation, and enter a promo code if you have one.

While navigating from one step to another, you might have the option to return to a previous page and press on next.

Regarding your account availability, when there is no activity registered for 12 consecutive months, it will become dormant.

The balance you might have will also be suspended for security reasons. To have access to your funds, contact customer support by email.

Before it becomes suspended, the casino will try to contact you through the means you provide on your profile.

Verification checks

XL Casino offers the possibility to have the account fully verified since you register, redirecting you to the verification page.

Skip this if you are not ready at that moment to verify by pressing the green-coloured button. To verify later, go to the Account section and click on the Verification Required button.

To have a fully verified account, upload a copy of the following documents:

• Official ID;
• Driving license;
• Passport;
• Birth certificate;
• Utility bill;
• Bank statement;

In order to prove identity and age, it is recommended to use your driving license. Still, it is not mandatory in case you do not own one.

You shall upload not more than 10 files per session that cannot be more than 5MB per file, while formats accepted are JPEG, TIFF, PNG, GIF, BMP, PDF, JPG, TIF, DOC, DOCX and TXT.

XL Casino user experience

To provide a proper perspective to our XL Casino review, we navigated the platform using different devices, browsers, and internet connections.

Desktop

Once you log in, notice the platform’s logo on the left side, next to the menu button, where you will find the home, Slots, and offers buttons.

The casino’s theme is dominated by dark colours of purple, black with white and yellow details or buttons.

See your username to the logo’s left and click on the little arrow to see the My Account section. From here, you may edit the information of your account, verify it, and see XL Casino promotions available to you.

Crucial information is rather difficult to find while logged in. When logged out, sections like Terms and Conditions, Responsible Gaming or Support are placed on the platform’s lower side.

Also, the bonus policy can be accessed if you log out, click on an offer, then push the “Terms and Conditions” option.

Mobile

When you switch to your smartphone, the platform’s theme will remain the same, dark with purple colours.

The interface is adapted to support a mobile browser. The buttons for deposit, logo, menu, and offers are placed the same, while ‘My Account’ is now on the far-left side.

See the purple banner that includes games, Jackpots, deposit and vouchers sections by the bottom of the screen.

Loyalty

XL Casino offers its loyalty programme through Loyalty Chips. These are provided for every £2 from real funds you wager in games.

Towards redeeming the Chips for bonus funds, go to the My Account section. Additionally, 10000 worth of Loyalty Chips will sum up £1 of bonus funds.

Responsible gambling

We understand and support the importance of a safe environment and the prevention of impulsive behaviour when gambling.

Therefore, we included in our XL Casino review the responsible gambling tools available and where they might be located.

• Access to game history – View the games played within the last 4 months;
• Account closure – Permanently close your account;
• Advice regarding this problem – Advice on how to gamble safely;
• Autoplay limits – Decide the number of rounds to play in a game;
• Financial activity monitor – View the transactions made in the last 4 months;
• Minor-restrictive tools – Prevent underage gambling using Cyber Patrol, GamBlock, NetNanny, Gamban, Betfilter or BetBlocker;
• Reality checks – From half an hour up to two hours;
• Self-assessment – A test that brings awareness upon gaming behaviour;
• Self-exclusion – Temporarily close the account for at least 6 months;
• Deposit limits – Set daily, weekly or monthly limits;
• Take a break – Temporarily close your account for 1 day up to 6 weeks;
• Useful links – Specialised organisations that can provide guidance and help such as BeGambleAware, Gambling Therapy, Gamblers Anonymous, National Council on Problem Gambling or Gamstop;
• Trained customer service – Support agents receive training on how to manage and provide assistance on the matter.

The Responsible Gambling section is placed under My Account by the Useful Links subcategory. While logged out, it is placed at the website’s bottom.

To access game and transactions history, press on the Account section and click My History. Transaction history can also be viewed from the Cashier.

To close your account permanently or temporarily, you need to contact customer support by email or phone.

Set autoplay limits from inside a game and set a reality check from Settings, under My Account. You will receive a notification about the time you have spent in a session.

Additionally, to unsubscribe from receiving XL Casino promotions messages, reach customer service or enter the Responsible Gaming section.