Fresh XL Casino UK Review (2023)
XL Casino review brings in-depth details about this UK casino. You will find information about the user experience, creating an account, and receiving XL Casino promotions.
Also, read about safe sessions using Responsible Gambling tools and the game titles available for you.
|Payout time||2 days|
|Game types||Slots, Jackpots, Scratch cards, Slingo, Progressive|
|Live dealer games||0|
|Licenses||UK Gambling Commission, Gibraltar Regulatory Authority|
|Bonus||100% up to £50|
- Scratch cards
XL Casino Review Table of Contents
XL Casino promotions
XL Casino offers bonuses to all British players under a few conditions and rules in the interest of fair play. The offers to qualify for are the Welcome Bonus and the loyalty programme.Read more
Therefore, by creating the XL Casino review, we learned that it is important to have a verified account for receiving any promotions.
Additionally, the general wagering requirement is 85 times the total amount of XL Casino promotions spins. In comparison, the general condition for bonus funds is 50 times the deposit plus real funds.
Video Slots, Slots, Scratch cards, Keno, Race, and Arcade games will contribute 100% towards wagering requirements. The rest of the games will have a 0% contribution towards wagering requirements.
At times, the wagering requirements might change within different promotions displayed by the platform.
Between real funds and funds from promotions, the real ones will be used in a bet before another type of finances.
Go to the Account section, under My Bonuses, or from the menu to see the promotions available to you. Another option is placed on the left of the upper banner.
All bonuses you might receive will be transferred in your balance as Bonus Points or Bonus funds and can be seen from Cashier’s page.
If you do not log in for 90 consecutive days, any bonuses or vouchers will be taken from your balance.
If the casino deems fit, a player should not be offered a promotion from a responsible gambling perspective.
Gains resulted from bonus wagering will be accrued to your bonus bankroll. Once the wagering requirements are met, any remaining bonus funds and other revenues from it will be transferred to your actual bankroll.
- Once you opt out from receiving specific bonuses, you will not be eligible for future similar promotions.
- If the casino acknowledges any bonus abuse, they might forfeit said bonus or funds from it.
Regarding registration XL Casino promotions, they are not to be combined with other similar promotions.
On some occasions, you might be eligible for bonus vouchers or spins, for which you still need to have a verified account.
When you claim a voucher on a specific device, you might complete the requirements for any derived funds only from the device you started.
If you do not use the vouchers provided to you when you intend to withdraw, the voucher will become forfeited.
For all promotions you will be offered, the casino will additionally send a notification either by phone number, text message or email, using the contact details you provided.
A promotion’s availability begins at 12 AM and ends at 11.59 PM GMT.
Some XL Casino offers will respect the general deposit low limits and might be available to all types of games. In contrast, other offers will have a different deposit low limit and specific games to be wagered.
100% Up to £50 + 100 Extra Spins on Gonzo’s QuestMore DetailsMin deposit£20Wagering35x B + D/35x WMax cashout£100/No Limit StatedValid only for gamesGonzo's QuestSlot games270Payout time2 days
Receive 100% up to £50 and 100 extra spins on Gonzo’s Quest.
Keep in mind:
- The spins are offered in sets of 20 for 5 consecutive days;
- Extra spins are valid for 3 days since receiving them;
- You may not receive more than 100 spins no matter the deposit amount;
- Acquirements from extra spins are attributed to you only after all spins have been used.
How to access:
- Push the visit button nearby;
- Deposit and receive the bonus.
If you decide to register, note that it only takes a couple of minutes to sign-up!New players only. Valid until further notice. Min dep £20. 100% Games Bonus [GB] max £50+ 100 Free Spins [FS] on Gonzo’s Quest (split over 5 days; valid for 3 days respectively; no wins cap). FS wins granted in GB & valid on selected games only. WR: 50x (dep+GB) & 85x FS winnings. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply - T&C Apply, 18+
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- Company name:
- 888 UK Limited
- Registration number:
- Stock indicator:
- Online since:
- 601-701 Europort, Gibraltar
- UK Gambling Commission:
- Gibraltar Regulatory Authority:
We introduce our XL Casino review with details about the development company of the casino. 888 UK Limited has published and continues to operate the platform since 2018.
The company is part of 888 Holdings Plc that started in the iGaming industry in 1997, by the present time having revenue of 849.7M USD.
If you intend to receive any XL Casino promotions, you must create an account and verify it afterwards.
The sign-up button is placed on top, and you will notice it in the green colour. Push it to create your account and follow the steps below:
- Write down your full name, date of birth, select the gender and tick the box to confirm you are 18+;
- Choose a region, your address and a currency;
- Type down your email address, phone number and select if you would like to receive messages with future offers;
- Find a proper username and password for you, select your occupation, and enter a promo code if you have one.
While navigating from one step to another, you might have the option to return to a previous page and press on next.
Regarding your account availability, when there is no activity registered for 12 consecutive months, it will become dormant.
The balance you might have will also be suspended for security reasons. To have access to your funds, contact customer support by email.
Before it becomes suspended, the casino will try to contact you through the means you provide on your profile.
To have a comprehensive user perspective, we have created an account ourselves and can advise you that the timeframe of creating one is about a couple of minutes.
XL Casino offers the possibility to have the account fully verified since you register, redirecting you to the verification page.
Skip this if you are not ready at that moment to verify by pressing the green-coloured button. To verify later, go to the Account section and click on the Verification Required button.
To have a fully verified account, upload a copy of the following documents:
- Official ID;
- Driving license;
- Birth certificate;
- Utility bill;
- Bank statement;
In order to prove identity and age, it is recommended to use your driving license. Still, it is not mandatory in case you do not own one.
You shall upload not more than 10 files per session that cannot be more than 5MB per file, while formats accepted are JPEG, TIFF, PNG, GIF, BMP, PDF, JPG, TIF, DOC, DOCX and TXT.
The verification process, also called the KYC process, might take up to 72 hours until the casino approves the documents submitted.
XL Casino user experience
To provide a proper perspective to our XL Casino review, we navigated the platform using different devices, browsers, and internet connections.
|Asus ZenBook 14||WIFI||Google Chrome|
|iPhone 12 Pro Max||4G||Safari|
|Samsung Galaxy Tab S6||3G||Mozilla Firefox|
Once you log in, notice the platform’s logo on the left side, next to the menu button, where you will find the home, Slots, and offers buttons.
The casino’s theme is dominated by dark colours of purple, black with white and yellow details or buttons.
See your username to the logo’s left and click on the little arrow to see the My Account section. From here, you may edit the information of your account, verify it, and see XL Casino promotions available to you.
Crucial information is rather difficult to find while logged in. When logged out, sections like Terms and Conditions, Responsible Gaming or Support are placed on the platform’s lower side.
Also, the bonus policy can be accessed if you log out, click on an offer, then push the “Terms and Conditions” option.
- To look for a specific game title, click the search button placed next to all games categories.
- To log out from your profile, select the last option from the My Account section’s menu.
When you switch to your smartphone, the platform’s theme will remain the same, dark with purple colours.
The interface is adapted to support a mobile browser. The buttons for deposit, logo, menu, and offers are placed the same, while ‘My Account’ is now on the far-left side.
See the purple banner that includes games, Jackpots, deposit and vouchers sections by the bottom of the screen.
While the platform runs correctly on a browser, there are no iOS nor Android apps to install.
XL Casino review brings details about the game categories you can select to create a proper session.
Make sure your account has gone through the KYC process and is fully verified towards playing any game.
As mentioned before in our XL Casino review, you may search for your preferred title or access games from the home page or the menu button. You may also notice while logged in a selection of games, named Daily or Exclusive.
The categories available include Slots, Slingo or Jackpots without any games for Roulette, Blackjack, other Table Games or Live Casinos.
You may come across titles that can be played using only real funds deposited and not funds from bonuses. They will appear with this mention right under the game’s name.
There are over 270 Slots titles available, including Fox Fire, Scroll of Egypt, Starburst, Cazino Cosmos, Hotline 2 and Treasure Temple.
Go to the menu and click the suggestive section to get redirected to these games to access Slots.
Some Jackpots titles you shall find are Voyage of the Vikings, Dragon’s Fire, The Wolf’s Den and Wild O’Clock.
XL Casino vs. Market Standards
Industry standard: GBP 10
Industry standard: GBP 10
Industry standard: GBP 100,000
Industry standard: 2 days
Industry standard: 2 Mins
Industry standard: 2 days
Industry standard: 500
Industry standard: 100% up to GBP 200
|100% up to £50|
|Casino||Rating||Min. deposit||Min. withdrawal||Max. cashout||Payout Time||Register time||KYC Time||Slot games||Bonus|
||£10||£10||£1000000||2 days||2 mins||3 days||270||100% up to £ 50|
||£3||£30||1 000 000||1 day||2 mins||2-3 days||30||200% up to £ 100|
||£10||£10||£1000000||1 day||1 min||1 day||1100||100% up to £ 200|
||£10||£10||£30000||1-2 days||1 min||1 day||1000||200% up to £ 550|
||£5||£10||£1000000||1 day||3 mins||1 day||30||200% up to £ 200|
||£10||£10||£7000||+3 days||2 mins||1 day||900||200% up to £ 40|
||£10||£10||£1000000||1 day||2 mins||2-3 days||800||100% up to £ 150|
||£10||£20||£1000000||1 day||2 mins||1 day||2600||200% up to £ 50|
XL Casino Review - Payment Methods
In order to make any transaction, the method used is necessary to be in your name. You can deposit using Apple Pay, MasterCard, Visa, PayPal, Paysafecard or Wire Transfer.
If you intend to claim any XL Casino promotions, make a deposit by pressing the green coloured deposit button.
You will see the payment methods available to you, read the Funds Protection Information, thick the box that you agree with them, press “Continue”, and follow the steps.
You can deposit not less than £10, with no higher limits, unless you decide upon that. As well, deposits can be placed by calling customer support without a charge.
Occasionally, the casino will request you to provide additional information about your transactions’ payment methods.
Between the deposit methods, a few are not permitted for a withdrawal, such as Apple Pay and Paysafecard.
In this scenario, you will be advised to use only the methods available on the withdrawal page. These are MasterCard, PayPal, Visa and Wire Transfer.
To make a withdrawal, next to the balance available, click the arrow and press the Cashier. Go to the designated page and follow the procedure.
- Once you request a withdrawal, this process cannot be cancelled or reversed.
- If you request to withdraw the entire account balance, all limits and rules will still be applied.
The lowest limit of a withdrawal is £10, and the approval from the casino can take up to 2 working days.
Additionally, suppose multiple requests are made in 24 hours on the same method. In that case, they might be sent as one payment to you.
From the cashier window, you can see the total balance, as well as bonus or deposit funds.
The Cashier also offers the possibility to view transactions or set deposit limits.
XL Casino offers its loyalty programme through Loyalty Chips. These are provided for every £2 from real funds you wager in games.
Placing wagers using bonus funds cannot contribute towards receiving loyalty chips.
Towards redeeming the Chips for bonus funds, go to the My Account section. Additionally, 10000 worth of Loyalty Chips will sum up £1 of bonus funds.
XL Casino support
- Live chat:
- No live chat available
XL Casino offers customer support by email address or phone number. Therefore, we gathered for our XL Casino review the info needed to get in touch with them.
If you instead reach customer service by email, there are a few addresses you can select, according to your query:
- support@Gamessupportonline.com – Account Inquiries
- Promos@bestcareteam.com – Promotions
- Connect@bestloyaltyteam.com – Loyalty Club Inquiries
For phone support, you can call 0800-279-3222. The operating hours begin at 8 AM and can go up to 1 AM. The working days are Monday to Sunday, excluding Saturday, in which you can leave a voice mail or send an email.
The customer support representatives can assist you with queries from XL Casino promotions to platform technical issues. We advise you to reach them with any question as there is no FAQ section and no live chat to provide faster answers, making the experience difficult.
We understand and support the importance of a safe environment and the prevention of impulsive behaviour when gambling.
Therefore, we included in our XL Casino review the responsible gambling tools available and where they might be located.
- Access to game history – View the games played within the last 4 months;
- Account closure – Permanently close your account;
- Advice regarding this problem – Advice on how to gamble safely;
- Autoplay limits – Decide the number of rounds to play in a game;
- Financial activity monitor – View the transactions made in the last 4 months;
- Minor-restrictive tools – Prevent underage gambling using Cyber Patrol, GamBlock, NetNanny, Gamban, Betfilter or BetBlocker;
- Reality checks – From half an hour up to two hours;
- Self-assessment – A test that brings awareness upon gaming behaviour;
- Self-exclusion – Temporarily close the account for at least 6 months;
- Deposit limits – Set daily, weekly or monthly limits;
- Take a break – Temporarily close your account for 1 day up to 6 weeks;
- Useful links – Specialised organisations that can provide guidance and help such as BeGambleAware, Gambling Therapy, Gamblers Anonymous, National Council on Problem Gambling or Gamstop;
- Trained customer service – Support agents receive training on how to manage and provide assistance on the matter.
The Responsible Gambling section is placed under My Account by the Useful Links subcategory. While logged out, it is placed at the website’s bottom.
To access game and transactions history, press on the Account section and click My History. Transaction history can also be viewed from the Cashier.
To close your account permanently or temporarily, you need to contact customer support by email or phone.
Requests to close your account, no matter for which period, might take up to 48 hours to be approved and actioned.
Set autoplay limits from inside a game and set a reality check from Settings, under My Account. You will receive a notification about the time you have spent in a session.
Additionally, to unsubscribe from receiving XL Casino promotions messages, reach customer service or enter the Responsible Gaming section.
If you begin to notice or understand that gambling is disrupting your health or that it is altering your behaviour or daily life, we recommend contacting support and ask for a permanent self-exclusion. You can also rely upon help organisations that will assist you with guidance toward this matter.
XL Casino Review - Pros and Cons
- Various responsible gambling tools;
- Variety of game providers;
- Fast registration process;
- E-Wallets and Debit Cards available for transactions;
- Customer support available by email and phone.
- No live chat available;
- No Live Casino or Table Games;
- Extensive KYC process;
- Low number of XL Casino promotions.