Reding our Crazy King Casino review is how your time with the website should start. Our experts looked at everything, from transactions, Crazy King Casino promotions, customer support and responsible gaming practices.
- The website functions fairly well and outside of some game compartmentalisation decisions, it is clear and intuitive. On first testing, the GTmetrix tool returned an above-average B grade. While there are no apps, the mobile site version is well optimised and acts and moves well.
- Some of the best British banking options, including Pay by Phone. The minimum limits are the industry standard, and the payment processing time also is an issue. But, we cannot get over the tax imposed on all transactions and the poor banking policy terms redaction.
- The slot game category is better than the industry average, and as for the live casino, it almost works. Live baccarat is absent and the other two popular game types do not have many entries either. Table game options give a good alternative. Some top dealers are present in the roaster.
- You can opt into a first deposit bonus. There are several other weekly and monthly promotions and a birthday bonus. There is not much more than that. Most Crazy King Casino promotions are spin-based, and the 65x bonus wagering is considerably worse than the standard 35x wagering requirement.
- The only available method of communication is the email address listed on the site. The contact link sends you to the FAQ page, making it extra difficult to find the contact details. Plus, the website may take up to two business days to respond to customer queries.
- The basic responsible gambling features are there. These include deposit limits, a self-assessment test, some useful links to organisations and tools, including child-protective services. Lastly, the take-a-break and self-exclusion functions are present, and the casino works with GAMSTOP, which only adds to player safety.
| Min. deposit | £10 |
| Min. Withdrawal | £10 |
| Max. cashout | £1000000 |
| Payout time | 3 days |
| Game types | Roulette, Live Casino, Baccarat, Slots, Table games, Jackpots, Bingo, Blackjack, Slingo, Online lottery, Live Roulette, Live Blackjack, Live Baccarat |
| Slot games | 1277 |
| Live dealer games | 12 |
| Licenses | UK Gambling Commission, Alderney Gambling Control |
| Vip program | No |
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Crazy King Casino Review Table of Contents
Crazy King Casino Promotions
1000% UP TO £2000
More details1st deposit1000% Up To £2000?Free spins10 Free Spins?Casino overview
Crazy King Casino offers +1200 slots, various live dealer games and no limits on how much you can cash out.
Pros: £5 deposit minimum, Pay by Phone available
Cons: 3-day payout time
Bonus preview
- 10 no deposit spins on Aztec Gems
- 1000% up to £2000 upon a deposit of £10
Important to know
After the qualifying deposit, you receive a spin on the wheel that may grant you the match bonus. The maximum cashout is set at £250 from this offer, and you can withdraw using debit cards or PayPal. The registration process goes faster if you already have a PayPal account and the games come from providers such as Microgaming, NetEnt, Playtech and Play’n Go.
New players only, £10 min fund, £2,000 max bonus, max bonus conversion to real funds equal to lifetime deposits (up to £250), 65x wagering requirements - T&C Apply, 18+
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Casino Overview
- Company name:
- Jumpman Gaming Limited
- Website:
- crazykingcasino.com
- Online since:
- 2018
- Address:
- Inchalla, Le Val, GY9 3UL, Alderney
- Alderney Gambling Control:
- N/A
- UK Gambling Commission:
- 039175-R-319452-022
Our Crazy King Casino review will also provide the background data on the operator of the gambling site.
Jumpman Gaming Limited was founded in 2012. It is a software company specialising in iGaming related B2C and B2B products.
As for legitimacy, the operator holds pieces of accreditation from the UK Gambling Commission and the Alderney Gambling Control Commission.
It currently runs around 26 separate gambling services, specialising in slots, bingo, or casino games.
Registration process
You will start by providing your credentials. Required data will include your first and last names, date of birth, as well as your current British address.
You must also share an active email address. Providing a phone number is optional. However, the platform will share some promotional data via SMS.
Be aware
The website can only opt you out from receiving Crazy King Casino offers via SMS and email. This is not the case for ads coming from third parties.
Verifications will ensue. Our Crazy King Casino review will highlight what the site needs to check and how you can proceed:
- Age & Identity – you can upload any British government-issued ID document, including passports and driver’s licenses.
- Current British Address – you may provide any utility bill or bank statement containing the address and your name dated within the last three months.
- Payment Method Ownership – this will vary based on the option you use, from photos of the front and back of your debit card with the eight middle digits blocked out, bank statements or other specific documents.
- Source of Wealth Checks – the site may request payslips, bank statements or any other financial documentation.
Important
The website reserves the right to request certified or notarized documents. This can come with expenses and difficulties for British players.
What happens to dormant accounts
If you do not use your account for 12 consecutive months, it will go dormant.
The online casino will attempt to reach out to you before dormancy going into effect.
But, once it starts, the website will suspend your cashable balance.
If you log into the casino, you will see your funds have hit zero.
This does not mean that your money is lost. You can retrieve it by contacting the customer support team via the available means.
Important
Additional identity checks will ensue before receiving your remaining balance.
Closing Your Account
When wanting to close your British account, reach out to the customer assistance staff and stating your decision.
Your decision will go into effect after 72 hours.
Be aware
Logging into your account during the 72-hour processing period will cancel your request.
The gambling site will also ask you to reconfirm your intention when logging in. Reopening your account also is as simple as emailing the support team. Note that the account will not be closed if you still have pending withdrawals.
User experience
One of the key aspects that will affect your time on an online casino is its performance. It will mainly depend on the platform implementation and site architecture. Still, it can also vary based on your used device and the type of connection British customers are using.
This is why our testers simulated a wider array of online play environments.
These are the specifications for our review:
| Device | Internet | Browser |
|---|---|---|
| HP Chrome book x3600 | Wi-fi, 3G, 4G | Google Chrome, Mozilla Firefox |
| Acer Aspire 3 | Wi-fi, 3G, 4G | Google Chrome, Mozilla Firefox |
| Apple iPhone 11 | Wi-fi, 3G, 4G | Google Chrome, Safari |
Desktop
The website works fairly well. We encountered no outlying issues or performance drops. Granted, the outlay may seem simplistic, at times, lacklustre, having no dedicated ‘All Slots’ tab.
Additionally, the table games tab includes both video and live casino games, making it harder to parse the titles.
One more odd decision is to make the ‘Contact Us’ link send you to the FAQ page, especially since there is already an FAQ link. This only hinders British users from finding the contact details.
Nevertheless, the website acts well upon tab rescaling. You can find everything, from desired games to Crazy King Casino promotions. We also checked the performance and structure on the site, using the GTmetrix tool:
| Test Number | Performance | Structure | GTmetrix Grade |
|---|---|---|---|
| 1 | 79% | 94% | B |
| 2 | 81% | 94% | B |
| 3 | 84% | 94% | B |
Mobile
The online casino has one of the better mobile adaptations we have seen on today’s iGaming market.
We found no issues, as the mobile version of the gambling website functions well and smoothly.
More so, the interface is not just a portation of the desktop version. All the main features have either been redone or created from scratch to accommodate the best user experience on handheld devices.
Games
The gambling website has an edge when it comes to available games. To find out how you will be able to spend your time at the casino, read our Crazy King Casino review.
As a starter, we note that bingo has gotten a considerable care, having its dedicated tab and even a ‘Free Bingo’ room option.
Important
The ‘Free Bingo’ room will be available for British players that have deposited within the last seven days.
You can additionally play several jackpot titles. The online casino also holds a special tab with your favourite games.
Recommendation
Do not use funds from Crazy King Casino promotions on jackpots, bingo, table or live casino games, as these will not contribute to your wagering.
Slots
British users will find slots in two places on the gambling website.
The ‘Hot Slots’ tab hosts a selection of popular titles, while the ‘Casino’ tab has a more varied array of entries.
It is unfortunate that the casino site provides no complete list of slots on the game page, especially since it has what to boast about.
The gambling website has over 1000 slots titles, well beyond the 500 industry standard.
Live Blackjack
You will find only five Live Blackjack games. They all come from one provider, Pragmatic Play.
We can find virtually no variation in game types. One exception is the Drops & Wins extra entry, dual of the Live Blackjack B room with this extra feature added.
Live Roulette
We find a similar situation in the case of Live Roulette, having five entries in the Table Games tab.
As far as variety goes, we see a better situation here. We can find Speed Roulette, Auto Roulette, and Real Roulette with Sarati, a live casino fan favourite.
Pragmatic Play is also the main provider for Live Roulette games, with Real Dealer Studios being the second.
Table Games
The remaining 24 entries from the Table Games tab comprise video versions of the live games.
However, we can see more variation in-game versions. This fact is especially pleasant for blackjack but is also fortunate for roulette players as it adds both American and European versions.
Additionally, you can find one online baccarat entry that can be a good placeholder for the lacking live baccarat titles.
Game providers
Crazy King Casino vs. Market Standards
| Min. deposit Industry standard: GBP 10 | £10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | £10 |
| Max. cashout Industry standard: GBP 100,000 | £1000000 |
| Payout Time Industry standard: 2 days | 3 days |
| Register time Industry standard: 2 Mins | 1 min |
| KYC Time Industry standard: 2 days | 3 days |
| Slot games Industry standard: 500 | 1277 |
| Bonus Industry standard: 100% up to GBP 200 | bonus |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
£10 | £10 | £1000000 | 3 days | 1 min | 3 days | 1277 | 1000% up to £ 2000 |
|
|
£10 | £10 | £1000000 | 1 day | 1 min | 1 day | 1100 | 100% up to £ 200 |
|
|
£10 | £10 | £30000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to £ 550 |
|
|
£10 | £10 | £7000 | +3 days | 2 mins | 1 day | 900 | 200% up to £ 40 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to £ 150 |
|
|
£10 | £20 | £1000000 | 1 day | 2 mins | 1 day | 2600 | 200% up to £ 50 |
|
|
£10 | £10 | £1000000 | 1 day | 2 mins | 1 day | 300 | 100% up to £ 100 |
|
|
£5 | £10 | No limit | 2 days | 1 min | 1 day | 96 | 110% up to £ 50 |
Crazy King Casino Review - Payment Methods
You may see that the website allows for using some of the best payment options British customers could expect. However, our Crazy King Casino review will provide further details for banking.
While the minimum deposit amount is stated to be £10, the terms also mention that pay by phone deposits of £5, £10, and £20 incur a £2.5 fee. This can prove confusing and is a failure in communication on the casino’s side.
Important
- The operator may impose deposit thresholds that will act on all sister sites too. It does not explicitly say when this is the case. You can consider this failure in communication to be a lack of transparency.
- British customers can add up to three cards to their accounts.
Withdrawals
While requesting real funds is straightforward, bonus money acts differently.
These are the basics:
Each time you add funds into your account, your lifetime deposit amount grows accordingly. Once you have completed the wagering for promotions, you may convert into cash an amount equal to your current lifetime deposits.
Tips
You can also check the remaining wagering obligations for Crazy King Casino offers on the withdrawal page.
The maximum lifetime deposit amount for funded accounts is £250, while non-funded accounts can only convert up to £50 from bonuses.
Finally, when you request a withdrawal, the site will try to verify your identity. If it cannot do so within 48 hours, it will reject the pending payment.
Recommendation
Let the website staff know whether you need to remove a card from your account, as this will be your sole responsibility.
Important
If you wish to request a withdrawal while accessing the online gambling site in the UK via a mobile device, the process will differ. You must go to your account section, and select the cashier button under the ‘My Trophies’ tab. Finally, you can opt to make a withdrawal there.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal time |
|---|---|---|---|---|---|
|
£10 | £200 | £10 | No limit | 1-3 days |
|
£10 | £200 | £10 | No limit | 1-3 days |
|
£5 | £30 | N/A | N/A | N/A |
|
£10 | £200 | £10 | No limit | 1-3 days |
|
£10 | £100 | N/A | N/A | N/A |
|
£10 | £200 | £10 | No limit | 1-3 days |
Loyalty
If you go on the Trophy page, you can assess your current level progression in the website’s loyalty scheme.
The system will request that you complete various tasks. In turn, you will attain trophies.
Once you level up, you also receive a no deposit option to play the Mega Reel. The items you receive from this will also depend on the tier you are at.
You must obtain five trophies to progress to the next level. Our Crazy King Casino review will tell you what items you will receive:
| Levels | Items |
|---|---|
| 1 – 5 | Five or more spins |
| 6 – 10 | Ten or more spins |
| 11 – 15 | 15 or more spins |
| 16 and up | 20 or more spins |
All the terms for Crazy King Casino promotions will apply to these items.
Be aware
If you opt-out of any Crazy King Casino offers, you will not receive any trophy related spins.
You can accumulate up to three unspun Mega Reel rounds, and the spins you receive from them will only be available if you have added funds within the last two days.
Related casinos
Support
- Phone:
- No phone available.
- Email:
- support@crazykingcasino.com
- Live chat:
- No Live Chat available.
The only way to reach out to the site staff is by sending an email. If you access the contact link, the website will redirect you to the FAQ page. To find the contact details, go to the bottom of it and click on the last query.
The operator also has a responsible gambling-centred address at keepitfun@jumpmangaming.com. Since the assistance staff can take up to two business days to respond, you can use it to quickly deal with safe gambling issues. This also is essential to modifying your self-imposed deposit limits.
The FAQ section can offer some initial help, more efficiently.
You will find a total of a total of 23 answered questions. These will relate to:
- How British customers will administer their casino account.
- What the deposit options are and how much can the users add to their balance.
- Several clarifications relating to using and converting promotional funds and items into cash.
- How the withdrawals work on the gambling website, including specific verifications and processing times.
- How the deposit limits function and how you can proceed if you wish to lift your self-imposed deposit limits.
- How to contact the customer support team.
Each answer will come with a through answer and relevant links for quicker access.
Recommendation
If you receive codes for Crazy King Casino offers via any communication means, these will be valid until 23:59 of that day.
Disputes
This is a comprehensive Crazy King Casino review guide dispute resolution on the site.
Start by placing your complaint at complaints@jumpmangaming.com. The staff will acknowledge your inquiry within 48 hours, provide a receipt, request all necessary info, and return with a verdict within two weeks.
Wait for the result and see if it solves your issue. If this is not the case, move to stage two:
Contact an ADR agency once the internal casino process is completed.
Tips
You can directly appeal to an ADR if you received no response within eight weeks of placing your complaint.
The site directs British customers to contact eCOGRA, one of the most respected alternate dispute resolution agencies.
The company’s say will finally supersede that of the operator or, if you did not receive any response, will provide an accredited resolution.
Recommendation
Place your dispute in due time since eCOGRA will reject appeals relating to issues that occurred six months before their placement.
Responsible gambling
The operator provides enough tools for its platform to be a safe environment for British players.
We hoped to see more than the basic responsible gaming tools. Still, we will provide the details in our Crazy King Casino review and let you make a decision.
Self-limits include both deposit caps and time reminders. The former can be daily, weekly, or monthly and act upon the website only. If you wish to lift the deposit limits, you may only do so after 24 hours of cool-down.
Tips
The site also has a self-assessment test and useful links to safe gambling agencies and outreach programs.
If you require extra help, you can opt to take a break for a period ranging from one day to one week, one month, or up to six weeks.
You do not need to request access once the period has passed.
If you wish to self-exclude, however, you can do so for a minimum of six months. Additionally, once the time has elapsed, your account will stay closed until you contact the support staff and state your wish to reopen it.
The self-exclusion will act on the entire Jumpman Gaming Limited catalogue of services. Both the website and our team advises you to also register with GAMSTOP if you decide that self-exclusion is the necessary step. The responsible gambling page present on the website shares a link to the agency. You can also visit Gamcare and Gamblers Anonymous, two other organisations that work towards the same safe gambling aim.
Tips
You can permanently opt-out of receiving Crazy King Casino promotions by reaching out to the customer support staff.
Lastly, the minor restrictive and parental control systems will ensure that no minor risks participating in gambling. The casino website shares links to Net Nanny, and Cybersitter, two of the most effective tools of the kind.
Crazy King Casino Review - Pros and Cons
- A large catalogue of slots is present.
- Spin-based Crazy King Casino offers are available.
- Several popular British payment options are present for use.
- Some of the best performance scores encountered.
- Great mobile optimisation for handheld device use.
- A loyalty scheme is present on the site.
- A fair amount of responsible gaming tools are available.
- An additional daily cashback scheme is present.
- Several weekly or monthly promotions, as well as a birthday offer.
- The wagering of 65x for Crazy King Casino promotions is worse than the average.
- All withdrawals come with a £5 fee.
- Several untransparent, self-contradictory, or disadvantageous terms.
- Only one method of communication with the customer crew.
- No live baccarat games.
- The payment processing period is detrimental and badly communicated.
How we review
| Reviewer | Adela Mariuta |
| Reviewer | Tudor Turiceanu |
| Casinoalpha rating | 7.8 / 10 |
| Test duration | 6 Hours |
| Review Duration | 49 Hours |
| Deposit Methods Checked | Yes |
| Withdrawal Methods Checked | Yes |
| Slots Tested | Yes |
| Live Games Tested | Yes |
| Published Date | Sep 2021 |
|---|---|
| Updated Date | Mar 2024 |
Crazy King Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!