• 8.0Fair

    100% UP TO $400 + 20 FREE SPINS NO DEPOSIT + 180 FREE SPINS

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    Important terms

    The offers come with 40x wagering requirements, applying both to the promotional funds and winnings. You must play through your deposit balance at least once before withdrawing it. Furthermore, requesting a payout while you have an active bonus will result in the promotion’s cancellation. Deposits made with credit card will impose a 2.5% fee. Also, if you deposit using certain payment methods you may expect some conversion rates.

    Bonus verdict

    Upon registration, players receive a 20-spin bundle credited to their account. Following their initial deposit, they qualify for a 100% match up to NZ$400, accompanied by an additional 180 free spins on selected slots. These bonus spins are distributed in increments of 20 over nine consecutive days, enhancing the gaming excitement. BitStarz is a Curacao-licenced website. All its games have gone through testing by eCOGRA. Benefiting from top providers such as Play’n Go and iSoftBet, this casino offers a premium gaming experience. With the promise of payouts within just 10 minutes, it prioritizes swift transactions.

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BitStarz Casino User Reviews and Ratings

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HoganNZ flag
Reviewed on 28 Jul, 2024

So far good

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Quick Verdict: What to Expect from BitStarz Casino

8.0/10Alpha RatingFair

Overview: Key Information About BitStarz Casino

Min deposit$20
Max cashout$18000
Payout time1-2 days
Game types
Slot games5300
Live games102
Vip program
Website LanguageEnglish
Customer Support Language

Legitimacy and Fairness: Why It’s Safe to Play Here

Playing responsibly is one of this casino’s concerns. The principal measures are:

  • Restricting your autoplay spins;
  • Imposing deposit and loss limits;
  • Taking breaks;
  • Excluding yourself.

Furthermore, the platform provides rudimentary advice on the matter and links to reputable institutions in this field. However, this BitStarz casino review suffered due to a lack of minor-restrictive tools and self-assessment tests.

Plus, there is little information on breaks. The website only states that you could get one by contacting support. Nothing about how this will influence your active BitStarz bonus codes or how long it will take. Exclusions do not have a stated timeframe either.

Loss limits apply only to your deposited funds. The system lets you tip an agent if his assistance satisfied you. The cash transfer is feasible via Bitcoin, Litecoin, or Ethereum.

Making Transactions at BitStarz Casino - Deposits & Withdrawals Methods

PaymentMin depositMax withdrawal
Visa$20N/A
MasterCard$20N/A
Neosurf$20N/A
Paysafecard$20N/A
MiFinity$20$1000
Maestro$20N/A
Flexepin$20N/A
Skrill$20$6500
Min deposit$20
Min. Withdrawal$50
Max cashout$18000
Payout time1-2 days
Currencies

This website is primarily a cryptocurrency one, although credit cards and e-wallets are also available.

Although there are no fees for withdrawals, we noticed that credit card deposits would impose a 2.5% charge. Funding your account is instant, regardless of method, while the payout process might work differently.

Cryptocurrencies are highly volatile. We do not recommend withdrawing with them because the amount you take out might differ from what you gained by wagering. Plus, mixing up cryptocurrencies will result in your losing the transaction, unless it exceeds NZ$5000.

How cashout works

Generally, the team will try to verify your account first. While submitting documents is possible, their go-to method is calling the phone number you provided.

If you do not answer or call back within two weeks, BitStarz NZ will terminate your withdrawal and close your account. Upon closure, all BitStarz bonus codes you haven’t gone through will disappear, though you may be up for a cash balance refund.

However, should everything go right, your payout request will have a pending status for no more than ten minutes. It might only take longer when there is a larger withdrawal coming, but generally under an hour. Then, each payment institution will apply its processing timeframe – three days at the most.

  • You can only withdraw after having wagered your deposit at least once.
  • MuchBetter, Neteller and EcoVoucher accepts payments only in EUR. When you deposit using one of those expect some conversion rates.

Customer Support at BitStarz Casino: Assistance When You Need It

The website boasts having 24/7 email and live chat support, which is a plus in our BitStarz casino review. However, there’s no phone option, which dents our opinion a little.

The chat’s functions

Launching the chatbox is possible by pressing the text bubble at the page’s bottom right. First, a robot will handle your query. It tries to get details on the situation, so the agent knows it when he reaches you.

After talking to the bot, you’ll enter the queue. Generally, you need not wait longer than five minutes to connect to a representative. Although the conversation often flows smoothly, there might be longer breaks – do not worry, the customer rep is still there, looking for answers.

We appreciated that they do more than link to T&Cs or other core pages. Furthermore, their expertise extends to:

  • Responsible gambling – support and online resources;
  • BitStarz bonus codes, including the redemption process and wagering;
  • Account creation and management;
  • Banking options, with emphasis on crypto transactions;
  • Verification;
  • Technical issues;
  • Questions related to security.

You can access the chat even as a non-member. It’s one of the best ways to learn about BitStarz bonus codes and other features before committing to the registration.

BitStarz Casino Product Ratings: How Slots, Table Games, and Live Casino Perform for Players

9.0/10Product Rating

Game types

Video Poker
Video Poker
Table games
Table games
Craps
Craps
Blackjack
Blackjack
Baccarat
Baccarat
Classic Slots
Classic Slots
Roulette
Roulette
Jackpots
Jackpots
Live casino
Live casino
Slots
Slots
Scratchcards
Scratchcards
Keno
Keno
Bingo
Bingo
Arcade
Arcade
5-Reel Slots
5-Reel Slots
Sic Bo
Sic Bo
Wheel of Fortune
Wheel of Fortune
Poker
Poker

Game providers

The gaming section stands at the core of each casino review. Besides its generous array, we appreciated the numerous available filters.

Firstly, you may choose products based on their software provider. Other options include:

  • Top games – the most popular products of all time;
  • Trending – those that are in during a specific period;
  • Bitcoin games – here, you may place your bets with cryptocurrency.

Another unique filter is Feeling Lucky. By pressing it, the website will provide a random title for you to try.

We also appreciated that fun mode is always accessible. This way, you are able to test the products before staking real money on them. Even non-members have access to demo play. This is positive because they get to know the site before committing to it.

Slots

There are over 1800 slots here, and only top providers signed them. NetEnt, Microgaming, Play’n Go, and iSoftBet are a few of these leading developers. The return-to-player rate generally stands at 96%, although some gaming solutions are going below it. We created a table detailing the top pokies according to RTP and pay lines:

Title Development team RTP Pay lines
Wolf Gold Pragmatic Play 96.01% 25
Moon Princess Play’n Go 96.5% 20
Emerald King Pragmatic Play 95.5% – 96.5% 20
Aloha! Cluster Pays NetEnt 96.42% None

For Aloha! Cluster Pays, all lines can be pay lines, which makes the pokie stand out from the rest. Stakes may also vary – generally, they are lower than those you’d see at games of skill. Here, the bets will often range between NZ$0.1 and NZ$25, with the odd slot letting you wager up to NZ$100 (for example, Wolf Gold).

Table games

The table section does not receive much representation – even in its dedicated category, you’ll see live products more often. Even so, the few tables cover the three classics: Blackjack, Baccarat, and Roulette. The games, courtesy of BGaming, will let you stake between NZ$1 and NZ$100. Software-based cards often let you bet less than their live iterations.

Live Blackjack

Evolution Gaming dominates this category. Fun play is not available here, and you cannot launch any title until you deposit. However, the section shows that there are both regular and VIP Blackjack versions to try out here, with Blackjack VIP B being a standout title.

Live Baccarat

Baccarat shines especially through the Speed Baccarat series. Still, there are not many other iterations to try besides it.

Live Roulette

Roulette is highly versatile. Here, you can play Auto Roulette, its European version, or the Arabic take on it. Evolution Gaming’s Ruletka Live also goes for the Russian approach, and we appreciate the gameplay diversity provided by the site that is slighly above other live casinos.

VIP Scheme

Besides the additional BitStarz promo codes, which require high rolling, there is more to the VIP system.

We found that it’s invitation-only, and the team will reach via email if you qualify. The benefits are numerous, including:

  • Personal account manager;
  • Extra Bistarz promo codes every week;
  • No max withdrawal limit for any method;
  • No maximum stake limits.

For responsible reasons, you may set a cashout cap by talking to your account manager.

Usability

No BitStarz casino review would be complete without a look at the experience you’ll get. To do this, we assessed numerous aspects:

  • The platform’s speed;
  • Mobile compatibility and apps, if any;
  • Whether the same BitStarz bonus codes and games are available on smartphones and tablets;
  • Graphics and design.
Device Internet Browser
Lenovo Flex 5 4G Microsoft Edge
Huawei P30 Lite 4G VoLTE Opera
Lenovo ThinkPad 4G Chromium

Desktop

On laptops, the platform moves reasonably fast. The pages will load in time, but interactivity is a problem here. With the online testing tool we used, we found that it takes six whole seconds until the on-page elements become interactive. The optimal value is 2.5 seconds, so the difference is striking.

Otherwise, the graphics are beautiful, with subdued reds and greys comprising the site’s theme. Furthermore, the game thumbnails are detailed and vivid, giving the platform a modern feel. It’s also easy to access the most relevant pages – the Help button is always with you, in the middle right.

Mobile

Although this platform does not have mobile app iterations, its in-browser version works well on smartphones. Its loading time is shorter than on the Desktop, and the gaming section received complete optimisation. This way, you won’t need to scroll sideways to find your favourites. And all the products you grew to enjoy are here, as are the BitStarz bonus codes. Tablets provide a strikingly similar experience.

BitStarz Casino’s Reputation: Licensing, Security, and Third-Party Reviews

6.0/10Reputation

Licenses

Curacao - 8048/JAZ2020-013

Gambling Products

Online Casino

Online Casino

Betting

Betting

Bingo

Bingo

Poker

Poker

Brick & Mortar

Brick & Mortar

This website is a Dama N.V. brand. The Curacao company has been around for quite a while – the 2014 BitStarz NZ is one of its first products.

Financially, it has accrued over $220000, which puts it in the medium tier. However, the company is undoubtedly resourceful enough to keep upgrading its platform, which is more intuitive than most. Its performance is a core point in our BitStarz casino review, along with other aspects that you shall find at all Dama N.V. casinos.

From a licencing perspective, the corporation got its seal of approval from a Curacaoan authority. More specifically, Antillephone N.V., which is the principal regulatory body in this jurisdiction.

Licences coming from Curacao are easier to obtain than others. Moreover, they do not provide as much consumer protection as the Maltese or British ones. Our advice is to test the platform in fun mode before wagering real money. And even when you do stake cash, go for lower bets first.

Our Final Verdict: Should You Play at BitStarz Casino?

Pros

  • Over 150 live dealer options;
  • Fun play for non-users, too;
  • Contacting support even if you haven’t registered;
  • Payouts take 10 minutes to process;
  • No fees for withdrawals;
  • BitStarz promo codes for high rollers and VIP players;
  • The platform identifies temporary emails.

Cons

  • Low cashout limits for non-crypto methods;
  • The platform takes a long time to become interactive.

Compare BitStarz Casino With Other Top NZ Casino Sites

CasinoSlot GamesLive GamesOnline SinceMin. DepositMax. CashoutPayout TimeLive Chat (24/7)
BitStarz Casino Logo53001022014$20$180001-2 days24/7
Lucky Thrillz Casino Logo31631762017$20$140002 daysNot 24/7
Royal Panda Casino Logo26382492013$10$100000+3 days24/7
Wildz Casino Logo44872822019$10$1000003 days24/7
Thor Casino Logo85007842022$5$100001 day24/7
CasiGo Casino Logo44752142020$10$200002 days24/7

BitStarz Casino’s Sister Sites - Explore NZ Casinos With Similar Experience

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BitStarz Casino vs Competitors: How It Stands Up Against Other Top NZ Casinos

Cosmo Casino Logo

Cosmo Casino

Pros

  • Well-structured FAQ section
  • eCOGRA and MGA certifications
  • Complex Loyalty program
  • Good selection of Blackjack games
  • Responsive Live Chat
  • 170 live dealer games

Cons

  • Few payment methods are available for the New Zealand market
  • The Terms and Conditions, as well as other important sections, are not available unless logged in
  • 72+ hours payout time
  • High minimum cashout of $50

Our Verdict

Cosmo Casino promises NZ bettors one of the best live dealer experiences through its comprehensive 170-game catalog. Also, the site has a reliable support team for any inquiry. The minimum deposit on the site is pretty accessible, $10. Yet, you cannot cash out less than $50 from your winnings. Existing members can join the extensive loyalty program and enhance their betting gameplay and strategy, while collecting extra perks.

Read Review
Mirax Casino Logo

Mirax Casino

Pros

  • Over 8000 games are available.
  • Over 50 providers with well-known names such as Ezugi and Yggdrasil.
  • An interesting VIP program.
  • You can use rare payment methods such as cryptocurrency.

Cons

  • Deposit and withdrawal fees for some payment methods.
  • No live chat and phone number for customer support.
  • The website interface is slow and has bugs and glitches.

Our Verdict

Mirax Casino is one of the highest-rated casino choices for NZ players, offering an extensive collection of over 8000 games from more than 50 reputable providers, including Ezugi and Yggdrasil. The casino's intriguing VIP program adds an extra layer of excitement for dedicated players. Additionally, Mirax Casino supports a variety of rare payment methods, including cryptocurrency, catering to diverse preferences. However, you should be aware of potential deposit and withdrawal fees for some payment methods. The platform lacks live chat and phone support, which may be a drawback for those needing immediate assistance. Furthermore, the website interface can very rarely be slow and occasionally suffer from bugs and glitches.

Read Review
Royal Panda Casino Logo

Royal Panda Casino

Pros

  • Customer support is available 24/7;
  • There are no limits for cashouts;
  • Wide variety of game providers;
  • Over 2000 games from different categories;
  • Multiple Responsible Gaming tools;
  • Fast approval of verification checks;
  • Several currencies and payment methods available for selection;
  • iOS app provided by Royal Panda Ltd.

Cons

  • Some of the important pages are missing or hard to find;
  • The withdrawal process can take up to 5 days;
  • No phone number to get in contact with support;
  • The website’s loading speed is relatively slow;
  • No VIP or Loyalty programme;
  • There is no app for desktop or Android devices.

Our Verdict

Royal Panda Casino is on our top online casino sites list due to its extensive game selection and well-rounded support features. With over 2,000 games from various categories and a wide range of game developers, you can enjoy diverse gaming options. The operator offers 24/7 customer support, fast approval of verification checks, and no cashout limits, ensuring a smooth and efficient experience for NZ users. Multiple currencies and payment methods are available, enhancing the convenience for players worldwide. Additionally, Royal Panda provides an iOS app developed by Royal Panda LTD. and numerous Responsible Gaming tools. However, the casino has some small drawbacks, including a withdrawal process that can take up to 5 days and a relatively slow website loading speed. Important pages can be hard to find, and there is no phone support, VIP or loyalty program, or apps for desktop or Android devices.

Read Review

BitStarz Casino's Rankings Across Our Categories

CategoryTrending
20 Free SpinsTop 10
Free SpinsTop 20
Free Mobile BonusesTop 20

The Methodology Behind Our BitStarz Casino Review

We start our review process with a comprehensive testing phase, followed by an in-depth assessment. We place a strong emphasis on examining the deposit and withdrawal options, ensuring their seamless functionality and robust security measures. CasinoAlphaNZ’s team of experts meticulously analyses a variety of live games and slots to evaluate the overall quality and fairness of the gaming experience offered by BitStarz Casino. This process ensures that our reviews remain valid, up-to-date, and reliable for our players.

ReviewDetails
Reviewer
CasinoAlpha rating
Test Duration
Review Duration
Deposit Methods Checked
Withdrawal Methods Checked
Slots Tested
Live Games Tested
Published Date
Updated Date
Authors
Cosmin Brehoi
AuthorCosmin BrehoiAuthor & Editor at CasinoAlpha

Since forever a pupil of life and writer at his core, he loves to place bets on football matches in his spare time. Combining the art of prediction and a rigorously trained intuition, he has joined the iGaming world to promote a responsible and data-driven approach to sports gambling.

Tudor Turiceanu
ReviewerTudor TuriceanuCEO & Chief Editor at CasinoAlpha

Tudor makes use of his multiple systematic skillsets to oversee and coordinate the CasinoAlpha project. He assists the authors, to create a transparent gambling niche for users. As a CEO and Chief Editor with broad knowledge, Tudor knows the importance of transmitting confident advice.