How We Review Casinos
Discover how CasinoAlpha NZ provides detailed and fair online casino reviews using a data-driven process. Learn about the thorough steps and expert checks that ensure every review is accurate and reliable.CasinoAlpha NZ provides data-driven, unbiased online casino reviews. Our strategy & research leadership inform thousands of players every day.
How We Asses Casinos
We evaluate each online casino across five core review categories, so that every aspect of the player experience is covered. Each category is weighted based on factors that matter most to our players.
Legit & Fairness
The fairness and honesty of the casino’s T&Cs account for 40% of our Legitimacy rating. Another 40% comes from the specific bonus T&Cs, and the last 20% comes from the amount and usability of responsible gambling methods put at your disposal by the casino.
| Caracteristics | Rating percentage |
|---|---|
| Casino T&C | |
| Bonus T&C | |
| Responsible Gaming |
Deposits & Withdrawal
The minimum deposit limit carries 40%, rewarding casinos with low deposit limits. Payout speed accounts for 30%, prioritising fast withdrawals. 20% of our score here deals with the maximum cashout limits. The remaining 10% is represented by how low the minimum withdrawal requirement is.
| Caracteristics | Rating percentage |
|---|---|
| Min. Deposit | |
| Min. Withdrawal | |
| Max. Cashout | |
| Payout Time |
Customer Support
20% of this mark is represented by the existence or absence of a Live Chat feature. 20% is then made up by whether it works 24/7. 20% is calculated based on the waiting times. 20% is then made up by our quality assurance of the answers received by support agents. 10% is calculated based on how informative the FAQ section is, and 10% on how well the staff communicates with players via the emails they send.
| Caracteristics | Rating percentage |
|---|---|
| Live Chat | |
| Live Chat 24/7 | |
| Response Time | |
| Helpful Chat | |
| FAQ | |
Product Rating
30% of our mark is set by the how many popular game providers are partnered with the casino. Another 40% deals with how large and how varied the slot collection is. Live dealer games and their stream quality make up the rest of 30%. Here we give high scors only to games that have more than 15 distinct Live Dealer games.
| Caracteristics | Rating percentage |
|---|---|
| Game Providers | |
| Slot Games | |
| Live Games |
Casino Reputation
40% of our score here deals with how the casino is licensed and compliant to regulatory standards. 30% of our mark is the average opinion we scout for in online player reviews. 20% remarks the casino’s operational history and reputation, while the remaining 10% deals with how many casino games and casino products the site offers, such as Poker variants or raffles.
| Caracteristics | Rating percentage |
|---|---|
| Licences | |
| Online Since | |
| Third-Party Reviews | |
| Gambling Products |
How We Test Casinos
Legit & Fairness
- We check the Casino Terms & Conditions: We confirm that the casino’s policies are transparent and fair.
- We check the Bonus Terms & Conditions: We review wagering requirements, expiry dates, max bets, and restrictions to confirm fairness.
Deposits & Withdrawal
Casinos with low deposit thresholds score higher. Casinos that allow low minimum withdrawals receive higher ratings. We verify withdrawal limits to ensure fair player winnings. We test withdrawal times across various methods, fiat and cryptocurrencies alike.
Customer Support
- Live Chat: We test availability, promptness, and resolution efficiency.
- 24/7 Support: Casinos offering round-the-clock support receive higher scores.
- Response Time: We measure the time taken to resolve player queries.
- Helpfulness: The knowledge and friendliness of support agents are reviewed.
- FAQ Quality: We check if common issues are well-covered in FAQs.
- Email Support: We assess response accuracy and resolution times.
Product Rating
- Game Providers: We require at least 10 popular providers, such as NetEnt, Microgaming, Evolution Gaming, etc.
- Slot Selection: Casinos must offer around 1000 slot games for high ratings.
- Live Dealer Games: A variety of at least 15 live dealer games is required, including blackjack, roulette, and baccarat.
Casino Reputation
We only review casinos with an active license. Established casinos with a proven track record score higher. We also look at third-party reviews from Trustpilot, gambling forums, and industry experts, and if the casinos offering poker, sports betting, and bingo score higher.
Why You Should Trust Us
Integrity
Objective reviews. Unbiased ratings. Transparent expert information
Player Control
Empowering gamblers in the fight against addiction.
Safety
Safe online gambling. Casino sites with the latest encryption & security protocols.
Independency
Unique online casino database. Independent research. Authentic data analysis
Budgeting
Secure management guidance for online casino transactions
Progress
Evolving for players: adapting our practices to meet your needs!
