CasinoDep User Reviews and Ratings
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Quick Verdict: What to Expect from CasinoDep
Legit & Fairness 6.0/10 |
Payment Methods 7.6/10 |
Product Rating 10.0/10 |
Customer Support 7.4/10 |
Reputation 6.0/10 |
Overview: Key Information About CasinoDep
Min deposit | $5 |
Payout time | 1 day |
Game types | Roulette, Baccarat + 11 more |
Slot games | 1500 |
Live games | 160 |
Website Language | English |
Customer Support Language | English |
Legitimacy and Fairness: Why It’s Safe to Play Here
Casino T&C Reasonable Terms |
Bonuses T&C Reasonable Terms |
Responsible Gaming 5 Options |
One crucial aspect that we considered when conceiving the CasinoDep review was the range of responsible gaming options that protect you.
Problem gambling is a real issue, and this online gambling platform put in place the following modalities to keep New Zealanders safe:
- A self-assessment questionnaire found in the Responsible Gaming section;
- The possibility to set self-limits regarding deposits and wagers;
- The option to self-exclude by contacting live chat.
New Zealanders who need assistance with their gambling habits can also find many useful links to independent organizations that focus on gambling addiction, such as:
- RGC (Responsible Gambling Council);
- Gambling Therapy;
- Be Gamble Aware;
- Gamcare;
- Responsible Gambling trust.
The casino also keeps an eye on the issue of underage gambling. It provides links to third-party apps that can support parents and guardians in monitoring the Internet use on family computers, including Net Nanny and CYBERsitter.
The KYC (Know Your Customer) procedures also allow a thorough examination of members’ age to determine whether they are over 18 years old or whatever the legal gambling age is in the members’ jurisdiction.
Making Transactions at CasinoDep - Deposits & Withdrawals Methods
Min deposit | $5 |
Min. Withdrawal | $50 |
Payout time | 1 day |
Currencies | EUR, USD + 8 more |
Usually, deposits will be processed instantly without fees unless imposed by your payment provider of choice.
One colossal advantage when cashing out your winnings after completing the wagering requirements for CasinoDep offers is the fact that all your deposit methods can be used to make withdrawals.
Keep reading our CasinoDep review to get accustomed to the withdrawal process before you dive in:
The first step you should take is requesting a withdrawal. Make sure you have completed any wagering requirements, you have correctly submitted all KYC documents, and you have selected an amount equal to or exceeding NZ$50 so that there are no issues with your request.
The second step consists of performing any additional verifications in case you had not completed the KYC beforehand. This phase will last for a bit, as the gambling platform staff ensures no signs of any illegal financial transactions or unfair betting in your account activity.
The third step includes the actual withdrawal processing. Your account will be validated, and funds are released. New Zealanders should receive an email that informs them of such activity.
The fourth and last step is receiving your money. Although the casino may process your withdrawal quite fast, there may be some delays due to your bank or payment service of choice, which also needs time to process the transaction.
For instance, bank transfers may take about three to ten days to process, while e-wallets should not take more than a few days.
Customer Support at CasinoDep: Assistance When You Need It
Live Chat No |
Live Chat 24/7 No |
Response Time Average (6-10 min) |
Helpful Chat Misleading |
FAQ Acceptable |
Email support@casinodep.com |
There are a few methods to contact the customer support team:
- By email;
- Using live chat feature;
- Verified users can access the Messages section.
Mailing the support team works well for non-urgent queries or in case live chat is disabled. However, the site does not make it clear how long it might take for the staff to get back to you with an answer.
That’s why we warmly recommend you talk to live chat operators. The chat feature works smoothly and puts New Zealanders in contact with an agent in less than a minute. Operators answer quickly and comprehensively. They also have a lot of patience, are polite, and are evidently trained, so do not shy away from pouring down all your questions to them.
The only issue with live chat is that it has limited availability so that you can access it daily, but only between 5 am and 9 pm UTC.
Registered users can also use the Messages option by clicking the link found in the site header once they are logged in. Then, they should select Ask Question, which will create a question ticket. In this way, New Zealanders can add any attachment and documents to their messages or expand on an issue.
Once your message is complete, just click the Submit button and wait for a reply. New Zealanders should only click the “+” symbol and add a new comment to answer in return. You can close the ticket once it is resolved or any time you like by simply selecting the Close option.
CasinoDep’s Reputation: Licensing, Security, and Third-Party Reviews
Licenses Curacao |
Online since 2020 |
Third party reviews Absent |
Gambling Products 0 |
Licenses
Curacao - 8048/JAZ |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Now that you know the basics of CasinoDep offers let’s continue the CasinoDep review by getting to know the casino a little better.
Since October 2020, this online gambling platform is owned by HighWeb Services Limited, a pretty small but dynamic company. Although the owning company has three employees, its average estimated annual revenue is $226593.
The company is owned by another organization, Spectator Sports Industry, which deals in the performing arts, entertainment, amusement and recreation, online gambling and, of course, spectator sports.
These online gambling platforms work with HighWeb Ventures N.V. to process its financial transactions. This company is located at Heelsumstraat 51, E-Commerce Park, Vredenberg, Curacao, and is a subsidiary of Highweb Services Limited, which has its headquarters at 64 Agiou Georgiou Makri, Anna Maria Lena Court, Office 201, 6037 Larnaca, Cyprus.
Our Final Verdict: Should You Play at CasinoDep?
Pros
- Over 2500 titles with more than 160 Live dealer games;
- Collaborations with top game providers like Evolution, Microgaming, and Thunderkick;
- Most pokies can be accessed in demo mode;
- A wide variety of bonuses;
- Easy navigation;
- Top-notch loyalty scheme.
Cons
- No mobile or desktop downloadable apps;
- A restricted number of responsible gambling tools;
- Live games and Table games cannot be played in demo mode;
- Only three popular methods in N.Z. are available for casino transactions.
Compare CasinoDep With Other Top NZ Casino Sites
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
1500 | 160 | 2020 | $5 | 1 day | No | ||
4567 | 273 | 2020 | $10 | $100000 | 2-3 days | 24/7 | |
2786 | 382 | 2020 | $20 | $50000 | +3 days | 24/7 | |
6899 | 500 | 2023 | $15 | $10000 | 2 days | 24/7 | |
724 | 0 | 2012 | $25 | $10000 | +3 days | 24/7 | |
1000 | 98 | 2001 | $10 | $20000 | +3 days | Not 24/7 |
CasinoDep vs Competitors: How It Stands Up Against Other Top NZ Casinos
BluVegas Casino
Pros
- MGA licensed
- 4400 pokies
- 110 live dealer games
- Good customer service facilities, including a 24/7 live chat option
- Available VIP programme
Cons
- No mobile app
- No support via phone number
- The KYC process is on the longer side
- Low maximum deposit and withdrawal amounts
- Only 2 withdrawal options
Our Verdict
BluVegas Casino is a good place for new players to start due to its comfortable limits in the payments department. Alongside that, the extensive collection of games is a nice addition. Should you ever encounter any problems, customer support is there for you 24/7, though you should keep in mind that phone support is not available.
Read ReviewShinyWilds Casino
Pros
- You can access the website affordably with $10 minimum deposits
- 2500+ pokies and over 300 live dealer titles
- Compelling VIP scheme with multiple rewards and permanent benefits
- Over 10 payment methods with cards, crypto and e-wallets
Cons
- Limited monthly cashouts of up to $10000 for regular users
- Your withdrawal requests can take up to 3 days to process
Our Verdict
As one of our most recommended casinos in NZ, ShinyWilds Casino offers an accessible entry point with $10 minimum deposits, providing you with a diverse selection of over 2500 pokies and more than 300 live dealer titles. The website features a compelling VIP scheme that offers multiple rewards and permanent benefits, enhancing the gaming experience for loyal NZ users. With over 10 payment methods available, including cards, crypto, and e-wallets, transactions are convenient and versatile. However, regular users face limited monthly cashouts of up to $10000, and withdrawal requests can take up to 3 days to process. Despite these constraints, ShinyWilds Casino’s extensive game library and attractive VIP program make it a noteworthy option for online gaming enthusiasts.
BetVictor Casino
Pros
- Downloadable app from AppStore and Google Play
- Live chat support is available 24/7
- Fast payout processing time in under 24 hours
Cons
- No phone support option
- Has a monthly withdrawal limit
- Doesn’t accept cryptocurrency
Our Verdict
Amassing over 2000 slots and 130 live games, BetVictor Casino is one of our best-rated casinos, providing titles by top providers of the industry like Playtech, Microgaming, and Evolution Gaming. The casino also features 131 live dealer games, providing an immersive gaming experience. You can enjoy these games on the go with the downloadable app available on both the App Store and Google Play. BetVictor offers 24/7 live chat support and boasts a one-day payout time, enhancing user convenience. However, some limitations include the absence of phone support and a monthly cashout limit of $50,000, which, while substantial, could be more flexible.
Read ReviewCasinoDep's Rankings Across Our Categories
Category | Trending |
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The Methodology Behind Our CasinoDep Review
We employ a detailed testing process, followed by an in-depth analysis, to ensure our casino reviews are comprehensive and reliable. Our team of experts examines the payment methods in detail, testing their security protocols and trustworthiness. In addition, we meticulously analyse a variety of games to test the quality of the gaming experience at CasinoDep. This comprehensive approach ensures that our reviews remain relevant and trustworthy, giving our players valuable insights.
Review | Details |
---|---|
Reviewer | Mihnea Mosneagu |
CasinoAlpha rating | |
Test Duration | 8 Hours |
Review Duration | 27 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Sep 2024 |