You might have heard about the platform, but our Costa Games review will tell you all you need to know about it. Here you will find information regarding registration, on-site transactions, Costa Games bonuses, and so much more.
These are the platform basics you should consider before using its services.
Costa Games vs. Market Standards
Industry standard: GBP 10
Industry standard: GBP 10
Industry standard: GBP 100,000
Industry standard: 2 days
Industry standard: 2 Mins
Industry standard: 2 days
Industry standard: 500
Industry standard: 100% up to GBP 200
|150% up to GBP 28|
- Finding redeeming factors for the design directions Costa Games took is hard. The site is too simple to spark interest and too muddled for any claim to elegance. Our GTmetrix simulation returned a 71% performance rate and 77% site structure score. Judging from the user’s perspective, the site use is below average. Nonetheless, the casino adapts well to mobile use, despite having no mobile apps.
- You can top up via three payment methods, PayPal, Pay by Phone, and Mastercard or Visa cards. This is not nearly ideal, nor anything close to the UK standard. The site deals with withdrawals awkwardly and opaquely. Two days for payment processing is not disastrous, nor is it desirable. You can choose from multiple currencies, but the drawbacks overpower the pros.
- The 692 slots don’t draw much attention, albeit it does provide some activities. The UK player should get used to exploring provided slots, as the site hardly offers anything else. A 6-entry Casino category, with 5 video poker variants and Dream Catcher, 11 Scratch card games, and 4 Deal or No Deal titles are not enough. Still, it has partnered with over 30 providers which ensures diversity.
- The registration offer contains only five spins. The first deposit bonus goes up to £50, but it does include 100 rounds. There are two other deposit promotions containing 10 rounds each. Costa Games is by no means stellar bonus wise. Don’t be shocked if you can find the promo tab once you register, this is one of the many site display issues.
- Can an online casino even afford not to have a Live Chat option nowadays? You can only reach Costa Games’ support team via email or phone. You will not find the working hours clearly stated. Needless to say, solving issues encountered at Costa Games will be a hurdle. Here also, we cannot find many commendable aspects.
- Responsible gambling is an area where Costa Games does fair well. You can set deposit and auto-play limits, access your game and transaction histories, find advice and a self-assessment test, and take a break, self-exclude or close your account. Costa Games puts a lot of effort into combating underage gambling, through its minor-restrictive tools and KYC procedures.
Table of contents
Costa Games Bonuses
Available Costa Games bonuses will upstart your gambling on the website. You need to know how to use them. Let’s dive right in!Read more
British players can earn two main types of items from a bonus: points and extra funds.
They each have different ways of functioning, albeit sharing some common aspects.
All Costa Games bonuses will require some wagering. Unless otherwise stated, you will need a 30x turnover only for your received funds completable within 90 days.
The games will consume your real funds first, although only bonus funds wagering will count to turnovers.
Whatever winnings you accumulate with these amounts, you will receive in your Costa Games bonus balance. Once you complete the standard rollover for them, they become available as real cash.
British players are eligible to earn material prizes. They can request monetary rewards instead. However, the given prizes will then amount to 50% of the retail price.
Game Contributions for Costa Games Bonus Wagering
Games will contribute differently to British users’ playthrough:
|Game Types||Contribution Percentages|
|Slots, Scratch cards, Keno, Race, Arcade||100%|
|Other Casino Games & Video Poker||0%|
No matter how much you accrue from a Costa Games bonus, the casino caps claimable amounts at £100, plus the initial awarded value for all British players.
The sum is considerably lower than is the case for other casinos. Additionally, it applies to both deposit and no-deposit Costa Games bonuses. As such, it greatly reduces the player incentive.
If a Costa Games bonus has its advertised sum in Pounds Sterling, the amount will be the same for any other currency.
Point-Based Costa Games Bonuses
British players can also receive electronic vouchers and free spins. In some cases, the winnings generated by them will come in the form of points.
Receiving a prize does not entitle you to transfer it to another individual.
Once you complete related requirements, you can turn them into cash funds at a specific rate. You may claim £1 for every 100 points.
Whether proffered directly or received as a voucher, spins do not have a standard maximum amount cap. Nonetheless, the platform may limit claimable cash.
It will state the maximum sum you may obtain for each of these Costa Games bonuses.
Use up all your currently claimed voucher spins, as you cannot start playing with a new voucher until you do so.
220% UP TO £100
A choice between three possible match bonuses, for newly joining British players:
- 150% up to £28 for a £10 deposit.
- 200% up to £40 for a £20 deposit.
- 220% up to £100 for a £30 deposit.
Complete the registration process, including initial verifications.
Deposit one of the eligible amounts and use the COSTAMAX bonus code.
You can now opt for the promotion.Promotional Conditions:
The opt-in eligibility period is that of seven days. You can accumulate up to £100 plus the initial value, from using the bonus funds.
The promotion is subject to a 30x wagering requirement, applicable for the bonus sums. Games will contribute differently to your rollover. Video slots PJP, slots, arcade, scratch cards, and keno have a full 100% contribution, Hi-Lo games contribute by 50%, while roulette, blackjack and video poker options don't contribute at all.
We advise you to read the full terms for yourself. You will find them on the Costa Games casino's website.
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- Live casino
- Fast withdrawal
- VIP program
- Company name:
- 888 Holdings plc
- Registration number:
- Stock indicator:
- Online since:
- 601-701 Europort, Gibraltar
- Gibraltar Regulatory Authority:
- RGL No. 112/113
- UK Gambling Commission:
The most significant aspect for the service is that it is operated by 888 UK Limited, a local British branch of the broader market landmark company, 888 Holdings PLC.
Before completing our Costa Games review, we did expect the quality and prestige of such an industry giant to rub off on all its gambling platforms, both notable and small.
Unfortunately, this is not the case for this site. Surely, it does have the backing of 888 Holdings PLC’s licensing, but services wise, it is lacking.
One important prerequisite is that the website page display present before registering will differ significantly from what you will see once you sign up.
There is no good reason for such discrepancies, and this decision only comes off as non-transparent and off-putting.
Nonetheless, the registration process itself is quick and straightforward.
You provide relevant data, such as your full name, date of birth, British address and phone number, and an active email address.
The initial account verification for UK users is done via an SMS code.
Once you complete it, you’re redirected to an identity and address verification page. Here you must upload proof in the form of documents, such as your British ID or driver’s license, and some utility bill containing both your name and stated address.
You may be shocked to find out that there is no tab for Costa Games bonuses once you log in. You do have a window for your active or upcoming promotions. Still, UK players will not be able to see any other available offers.
Although you can postpone identity verifications, you cannot play, pay or claim any prizes before their completion. Upload your documents in time.
Account Closure: Causes & Clauses
Naturally, any breach of terms leads to your profile getting closed.
These include accessing someone else’s account, having funds of questionable origin, providing incorrect information, and even the names associated with your account and your transaction method differing.
Additionally, you can opt-out on your terms. British users must contact the support team via email and state their decision.
The site then will enact the closure within seven days. The casino will let you know about the procedure’s completion via an emailed receipt.
You are still held responsible for any actions taken during the closure waiting period.
This is the point in our Costa Games review where we put the platform’s performance on trial.
To provide relevant information for the average UK user, we picked several devices and environments. The purpose behind this is that we try to simulate as many situations British online gamblers may find themselves in as possible.
These are the technical specifications for our Costa Games review assessments:
|Lenovo Chromebook S345||Wi-Fi||Google Chrome, Microsoft Edge, Mozilla Firefox|
|Samsung Galaxy A52||4G, 3G, Wi-Fi||Google Chrome, Microsoft Edge, Mozilla Firefox|
|Apple iPad Air||4G, 3G, Wi-Fi||Safari, Google Chrome|
The overall look seems dated. This is the first thing that hits you. Additionally, we cannot ignore the unexplainable discrepancies between the display before and after logging in.
This is an issue, especially since some relevant links and pages become unavailable or harder to locate once British players access their account.
You won’t find the previously present tab for Costa Games bonuses.
We did encounter several navigation faults, an aspect aggravated by the counterintuitive design of the whole website.
One of the assessments our Costa Games review encompasses is that of platform performance. For this, we employed the GTmetrix tool.
When accessing the platform from a British server via Chrome, the performance received an average 71% rate, while the site structure sat at 77%. There are no great differences when using other browsers.
The casino has no dedicated mobile apps. This is not a drawback in itself. The website adapts well to mobile environments.
We found no outstanding scaling issues. The load times were marginally below those encountered before. However, the platform is in most aspects identical to what you find on a desktop.
We would have wished to see perhaps more innovation and not just adapting a desktop site for mobile accessibility. Still, as far as its ease of use, we could not find any outlier.
If you start using a voucher-based Costa Games bonus on a specific device, you must complete using on that device only.
- Video Poker
- Table games
- Scratch cards
- Sic Bo
- Live Roulette
- Live Casino
- Live Blackjack
- Live Baccarat
- Online lottery
Our Costa Games review will highlight how you can and cannot spend your time using the website.
We start by telling you that British players will not find any Live Casino games at all. This is a great drawback given today’s iGaming standards.
The other available activities do not add too much either.
British players can engage in five different video poker games, one Dream Catcher entry, and eleven Scratch cards titles. As for finding the latter, you first need to enter the oddly named Casino or Slots lobby and then look through the tabs.
British players have around 690 slots to choose from. Here we include both Jackpots and Progressives. You will find them all under the ‘Home’ tab.
Luckily, the platform provides some quick access buttons for Hot Slots, new entries, or Jackpots.
Additionally, it will select some top picks suited for each British player.
At times, you may also have the chance to enter into Exclusive jackpots. These will include several games with a total progressive prize. You have a specific stated time for playing to be eligible to win.
Slots will be your main activity in the casino, as most Costa Games bonuses either include spins or are suited for them.
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Quick comparison between casinos
|Casino||Rating||Min. deposit||Min. withdrawal||Max. cashout||Payout Time||Register time||KYC Time||Slot games||Bonus|
| ||GBP 10||GBP 10||GBP 50000||2 days||2 mins||2 days||690||150% up to GBP 28|
| ||GBP 10||GBP 10||GBP 1000000||1 day||1 min||1 day||1100||-|
| ||GBP 10||GBP 10||GBP 30000||1-2 days||1 min||1 day||1000||200% up to GBP 300|
| ||GBP 10||GBP 10||GBP 7000||+3 days||2 mins||1 day||900||100% up to GBP 50|
| ||GBP 10||GBP 20||GBP 1000000||1 day||2 mins||1 day||2600||100% up to GBP 50|
| ||GBP 10||GBP 5||GBP 15000||+3 days||2 mins||1-2 days||900||100% up to GBP 200|
| ||GBP 5||GBP 5||GBP 1000000||1 day||2 mins||1 day||900||100% up to GBP 300|
| ||GBP 10||GBP 20||GBP 1000000||1 day||2 mins||1-2 days||2500||200% up to GBP 150|
Costa Games Payment methods
Although the casino has four of the most popular UK transaction methods, British online gamblers may consider this to be lacking.
The deposit tab could have seen better implementation. Initially, we only encountered debit cards and PayPal as possible options while doing our review. It was only once we selected to add a new method that Pay by Phone appeared.
Although the transactions page features a 'Reversals' tab, UK players cannot perform any chargebacks and may be asked to return any amount in such instance.
Additionally, you can only see transaction limits for PayPal. Other maximum deposit limits remain unstated, and British customers will not find any relevant info on the platform.
The casino will limit generated winnings from any Costa Games bonus if you have a non-Funded account.
UK customers can add all the payment options available onto their profile.
We will go through the pay-out procedure for the casino.
You have the possibility to requests up to 10 withdrawals per day.
Note that, when it comes to withdrawals, the service keeps separate balances for each added method.
This means that, once you deposit a sum using, say, PayPal, its transaction balance grows accordingly. Likewise, depositing via a separate method will result in another opened transaction balance.
When you request funds, the site will first send them via previously used options, up to the total accrued transaction balance.
The casino then will send any outstanding sum by a method of your choice.
You will require to provide ID photos, copies of the front and back of credit cards, proof of address, and in some cases, documents from a notary when withdrawing money. Proof of legitimacy is necessary, and more so, it is proof of a casino's fairness and lawfulness.
- The choices for sums exceeding transaction balances are Visa cards or PayPal if you have used them within the past four months.
- Pay by Phone pay-out times are not present in the site’s Terms, although the method appears in the tab.
- Pay by phone
British players can accrue loyalty points either through their gameplay or via Costa Games bonuses.
The rate for their accruing is 1 point for every £10 wagered in the casino. This is valid only for real funds.
You can see your accrued total in the 'My Zone' tab and then spend points in the ‘Shop.’
- Live chat:
- No live chat available
One of the greatest drawbacks for the service is its lack of Live Chat functionalities.
Granted, you do have two contact methods, but you will not find their working hours stated anywhere.
Additionally, the support team is not site-specific. Thus, it may not prove as helpful as explicitly specialised in solely helping the service customers.
The site’s dispute procedure is standard for platforms administered by its parent company.
Once you place a complaint, you wait for 14 days for a response. You may then escalate the issue to a team manager at email@example.com. Following 14 additional days, you receive a final answer from the casino.
Suppose your dispute did not arrive at a fair and satisfactory completion. In that case, the service provides links to eCOGRA, an ADR agency you can contact.
We had difficulties due to the lacking a Live Chat option while making our Costa Games review, and British players may have the same issues.
When it comes to protecting its UK user base, the casino proves to be up to the task.
Our Costa Games review will describe how you can use the responsible gambling features on the platform.
Right off the start, the verification procedures are a step in the right direction for combating underage gambling.
While some platforms ask you to place your deposit limits when registering, you can do so from the ‘Cashier’ tab by pressing on the 'More' option.
Additionally, British players will find a dedicated, responsible gambling page under Relevant links. This contains relevant advice and links, and a self-assessment test.
UK users can also set auto-play and game time reminders and review their transaction and game histories via the ‘My History’ tab.
Lastly, when in dire need, British gamblers can either ‘Take a break’ for a period ranging from one day up to six weeks, or self-exclude for a set period, even indefinitely.
Opting to cool off or self-exclude may affect your current and future Costa Games bonus eligibility.
Self-exclusion may take up to two days to complete. The casino will also remove you from its marketing database.
You can choose to self-exclude either from the casino or from all sister platforms. If you suspect having a gambling addiction, we advise you to opt-out of all gambling sites.
Pros and Cons
- Wagering requirements are lower than the 35x British industry standard.
- The general Costa Games bonus playthrough time is longer.
- Some variation in the slots catalogue includes Jackpots and Progressives.
- Some of the most popular UK payment methods are present.
- A point-based loyalty system is available for British users.
- A robust list of responsible gambling measures is available.
- No Live Casino, nor any table games present.
- Few bonuses are available.
- The promotions tab becomes absent once you log in.
- No Live Chat option. Customer support work hours not stated.
- No clear transaction limitations specified anywhere.
- Some performance and display issues on desktop and mobile.
- Complicated withdrawal procedure, utilising several balances.