Ireland 
New Zealand 
Romania 
You might have heard about the platform, but our Costa Games review will tell you all you need to know about it. Here you will find information regarding registration, on-site transactions, Costa Games bonuses, and so much more.
These are the platform basics you should consider before using its services.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our UK customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- Finding redeeming factors for the design directions Costa Games took is hard. The site is too simple to spark interest and too muddled for any claim to elegance. Our GTmetrix simulation returned a 71% performance rate and 77% site structure score. Judging from the user’s perspective, the site use is below average. Nonetheless, the casino adapts well to mobile use, despite having no mobile apps.
- You can top up via three payment methods, PayPal, Pay by Phone, and Mastercard or Visa cards. This is not nearly ideal, nor anything close to the UK standard. The site deals with withdrawals awkwardly and opaquely. Two days for payment processing is not disastrous, nor is it desirable. You can choose from multiple currencies, but the drawbacks overpower the pros.
- The 692 slots don’t draw much attention, albeit it does provide some activities. The UK player should get used to exploring provided slots, as the site hardly offers anything else. A 6-entry Casino category, with 5 video poker variants and Dream Catcher, 11 Scratch card games, and 4 Deal or No Deal titles are not enough. Still, it has partnered with over 30 providers which ensures diversity.
- The registration offer contains only five spins. The first deposit bonus goes up to £50, but it does include 100 rounds. There are two other deposit promotions containing 10 rounds each. Costa Games is by no means stellar bonus wise. Don’t be shocked if you can find the promo tab once you register, this is one of the many site display issues.
- Can an online casino even afford not to have a Live Chat option nowadays? You can only reach Costa Games’ support team via email or phone. You will not find the working hours clearly stated. Needless to say, solving issues encountered at Costa Games will be a hurdle. Here also, we cannot find many commendable aspects.
- Responsible gambling is an area where Costa Games does fair well. You can set deposit and auto-play limits, access your game and transaction histories, find advice and a self-assessment test, and take a break, self-exclude or close your account. Costa Games puts a lot of effort into combating underage gambling, through its minor-restrictive tools and KYC procedures.
Costa Games Quick Facts
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| GBP 10 | GBP 10 | GBP 50,000 | 2 days | Jackpots, Progressive, Scratch cards, Slingo, Slots, Table games, Video Poker | 690 | 0 | Gibraltar Regulatory Authority, UK Gambling Commission | 150% up to GBP 28 | No |
Costa Games Games Overview
-
Jackpots -
Progressive -
Scratch cards -
Slingo -
Slots -
Table games -
Video Poker
Costa Games Review Table of Contents
Table of contents
Costa Games Bonuses
Available Costa Games bonuses will upstart your gambling on the website. You need to know how to use them. Let’s dive right in!
Read moreBritish players can earn two main types of items from a bonus: points and extra funds.
They each have different ways of functioning, albeit sharing some common aspects.
All Costa Games bonuses will require some wagering. Unless otherwise stated, you will need a 30x turnover only for your received funds completable within 90 days.
The games will consume your real funds first, although only bonus funds wagering will count to turnovers.
Whatever winnings you accumulate with these amounts, you will receive in your Costa Games bonus balance. Once you complete the standard rollover for them, they become available as real cash.
Be aware
British players are eligible to earn material prizes. They can request monetary rewards instead. However, the given prizes will then amount to 50% of the retail price.
Game Contributions for Costa Games Bonus Wagering
Games will contribute differently to British users’ playthrough:
| Game Types | Contribution Percentages |
|---|---|
| Slots, Scratch cards, Keno, Race, Arcade | 100% |
| Hi-Lo Games | 50% |
| Other Casino Games & Video Poker | 0% |
No matter how much you accrue from a Costa Games bonus, the casino caps claimable amounts at £100, plus the initial awarded value for all British players.
The sum is considerably lower than is the case for other casinos. Additionally, it applies to both deposit and no-deposit Costa Games bonuses. As such, it greatly reduces the player incentive.
Important
If a Costa Games bonus has its advertised sum in Pounds Sterling, the amount will be the same for any other currency.
Point-Based Costa Games Bonuses
British players can also receive electronic vouchers and free spins. In some cases, the winnings generated by them will come in the form of points.
Be aware
Receiving a prize does not entitle you to transfer it to another individual.
Once you complete related requirements, you can turn them into cash funds at a specific rate. You may claim £1 for every 100 points.
Whether proffered directly or received as a voucher, spins do not have a standard maximum amount cap. Nonetheless, the platform may limit claimable cash.
It will state the maximum sum you may obtain for each of these Costa Games bonuses.
Tips
Use up all your currently claimed voucher spins, as you cannot start playing with a new voucher until you do so.
COSTAMAX Copied ! Costa Games
220% UP TO £100
COSTAMAX Copied ! Costa Games
150% UP TO £28
Disclaimer
Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.
Casino Overview
- Company name:
- 888 Holdings plc
- Registration number:
- 39028
- Website:
- costagames.com
- Stock indicator:
- 888.L
- Online since:
- 2010
- Address:
- 601-701 Europort, Gibraltar
- Gibraltar Regulatory Authority:
- RGL No. 112/113
- UK Gambling Commission:
- 039028-R-319297-011
The most significant aspect for the service is that it is operated by 888 UK Limited, a local British branch of the broader market landmark company, 888 Holdings PLC.
Before completing our Costa Games review, we did expect the quality and prestige of such an industry giant to rub off on all its gambling platforms, both notable and small.
Unfortunately, this is not the case for this site. Surely, it does have the backing of 888 Holdings PLC’s licensing, but services wise, it is lacking.
Registration process
One important prerequisite is that the website page display present before registering will differ significantly from what you will see once you sign up.
There is no good reason for such discrepancies, and this decision only comes off as non-transparent and off-putting.
Nonetheless, the registration process itself is quick and straightforward.
You provide relevant data, such as your full name, date of birth, British address and phone number, and an active email address.
The initial account verification for UK users is done via an SMS code.
Once you complete it, you’re redirected to an identity and address verification page. Here you must upload proof in the form of documents, such as your British ID or driver’s license, and some utility bill containing both your name and stated address.
You may be shocked to find out that there is no tab for Costa Games bonuses once you log in. You do have a window for your active or upcoming promotions. Still, UK players will not be able to see any other available offers.
Recommendation
Although you can postpone identity verifications, you cannot play, pay or claim any prizes before their completion. Upload your documents in time.
Account Closure: Causes & Clauses
Naturally, any breach of terms leads to your profile getting closed.
These include accessing someone else’s account, having funds of questionable origin, providing incorrect information, and even the names associated with your account and your transaction method differing.
Additionally, you can opt-out on your terms. British users must contact the support team via email and state their decision.
The site then will enact the closure within seven days. The casino will let you know about the procedure’s completion via an emailed receipt.
Important
You are still held responsible for any actions taken during the closure waiting period.
User experience
This is the point in our Costa Games review where we put the platform’s performance on trial.
To provide relevant information for the average UK user, we picked several devices and environments. The purpose behind this is that we try to simulate as many situations British online gamblers may find themselves in as possible.
These are the technical specifications for our Costa Games review assessments:
| Device | Internet | Browser |
|---|---|---|
| Lenovo Chromebook S345 | Wi-Fi | Google Chrome, Microsoft Edge, Mozilla Firefox |
| Samsung Galaxy A52 | 4G, 3G, Wi-Fi | Google Chrome, Microsoft Edge, Mozilla Firefox |
| Apple iPad Air | 4G, 3G, Wi-Fi | Safari, Google Chrome |
Desktop
The overall look seems dated. This is the first thing that hits you. Additionally, we cannot ignore the unexplainable discrepancies between the display before and after logging in.
This is an issue, especially since some relevant links and pages become unavailable or harder to locate once British players access their account.
You won’t find the previously present tab for Costa Games bonuses.
We did encounter several navigation faults, an aspect aggravated by the counterintuitive design of the whole website.
One of the assessments our Costa Games review encompasses is that of platform performance. For this, we employed the GTmetrix tool.
When accessing the platform from a British server via Chrome, the performance received an average 71% rate, while the site structure sat at 77%. There are no great differences when using other browsers.
Mobile
The casino has no dedicated mobile apps. This is not a drawback in itself. The website adapts well to mobile environments.
We found no outstanding scaling issues. The load times were marginally below those encountered before. However, the platform is in most aspects identical to what you find on a desktop.
We would have wished to see perhaps more innovation and not just adapting a desktop site for mobile accessibility. Still, as far as its ease of use, we could not find any outlier.
Important
If you start using a voucher-based Costa Games bonus on a specific device, you must complete using on that device only.
Costa Games Slot Games
Our Costa Games review will highlight how you can and cannot spend your time using the website.
We start by telling you that British players will not find any Live Casino games at all. This is a great drawback given today’s iGaming standards.
The other available activities do not add too much either.
British players can engage in five different video poker games, one Dream Catcher entry, and eleven Scratch cards titles. As for finding the latter, you first need to enter the oddly named Casino or Slots lobby and then look through the tabs.
Slots
British players have around 690 slots to choose from. Here we include both Jackpots and Progressives. You will find them all under the ‘Home’ tab.
Luckily, the platform provides some quick access buttons for Hot Slots, new entries, or Jackpots.
Additionally, it will select some top picks suited for each British player.
At times, you may also have the chance to enter into Exclusive jackpots. These will include several games with a total progressive prize. You have a specific stated time for playing to be eligible to win.
Slots will be your main activity in the casino, as most Costa Games bonuses either include spins or are suited for them.
Game providers
AGS 
Ainsworth 
Bally 
Big Time Gaming 
Blueprint Gaming 
Bulletproof Gaming 
ELK Studios 
Endemol Studios 
Evolution Gaming 
Eyecon 
Gamevy 
Gaming Realms 
GGP 
High 5 Games 
IGT 
Inspired Gaming Group 
iSoftBet 
Leap Gaming 
Lightning Box Games 
Lotto Instant Win 
Microgaming 
NetEnt 
NextGen Gaming 
Pariplay 
Pragmatic Play 
Realistic Games 
Red Tiger Gaming 
ReelPlay 
Reflex Gaming 
Sigma Gaming 
Skillzz Gaming 
Warner Bros. Entertainment Inc 
Wazdan 
World Match 
Yggdrasil Gaming Costa Games vs. Market Standards
| Min. deposit Industry standard: GBP 10 | GBP 10 |
|---|---|
| Min. withdrawal Industry standard: GBP 10 | GBP 10 |
| Max. cashout Industry standard: GBP 100,000 | GBP 50,000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 690 |
| Bonus Industry standard: 100% up to GBP 200 | 150% up to GBP 28 |
Compare Costa Games
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
 | | GBP 10 | GBP 10 | GBP 50,000 | 2 days | 2 mins | 2 days | 690 | 150% up to GBP 28 |
 | | GBP 3 | GBP 30 | 1 000 000 | 1 day | 2 mins | 2-3 days | 30 | 200% up to GBP 100 |
 | | GBP 10 | GBP 10 | GBP 1,000,000 | 1 day | 1 min | 1 day | 1100 | 100% up to GBP 200 |
 | | GBP 10 | GBP 10 | GBP 30,000 | 1-2 days | 1 min | 1 day | 1000 | 200% up to GBP 550 |
 | | GBP 5 | GBP 10 | GBP 1,000,000 | 1 day | 3 mins | 1 day | 30 | 200% up to GBP 200 |
 | | GBP 10 | GBP 10 | GBP 7,000 | +3 days | 2 mins | 1 day | 900 | 100% up to GBP 50 |
 | | GBP 10 | GBP 10 | GBP 1,000,000 | 1 day | 2 mins | 2-3 days | 800 | 100% up to GBP 150 |
 | | GBP 10 | GBP 20 | GBP 1,000,000 | 1 day | 2 mins | 1 day | 2600 | 200% up to GBP 50 |
Costa Games Review - Payment Methods
Although the casino has four of the most popular UK transaction methods, British online gamblers may consider this to be lacking.
The deposit tab could have seen better implementation. Initially, we only encountered debit cards and PayPal as possible options while doing our review. It was only once we selected to add a new method that Pay by Phone appeared.
Be aware
Although the transactions page features a ‘Reversals’ tab, UK players cannot perform any chargebacks and may be asked to return any amount in such instance.
Additionally, you can only see transaction limits for PayPal. Other maximum deposit limits remain unstated, and British customers will not find any relevant info on the platform.
Important
The casino will limit generated winnings from any Costa Games bonus if you have a non-Funded account.
Tips
UK customers can add all the payment options available onto their profile.
Withdrawals
We will go through the pay-out procedure for the casino.
Tips
You have the possibility to requests up to 10 withdrawals per day.
Note that, when it comes to withdrawals, the service keeps separate balances for each added method.
This means that, once you deposit a sum using, say, PayPal, its transaction balance grows accordingly. Likewise, depositing via a separate method will result in another opened transaction balance.
When you request funds, the site will first send them via previously used options, up to the total accrued transaction balance.
The casino then will send any outstanding sum by a method of your choice.
You will require to provide ID photos, copies of the front and back of credit cards, proof of address, and in some cases, documents from a notary when withdrawing money. Proof of legitimacy is necessary, and more so, it is proof of a casino’s fairness and lawfulness.
Important
- The choices for sums exceeding transaction balances are Visa cards or PayPal if you have used them within the past four months.
- Pay by Phone pay-out times are not present in the site’s Terms, although the method appears in the tab.
MasterCard Pay by phone PayPal Visa Loyalty
British players can accrue loyalty points either through their gameplay or via Costa Games bonuses.
The rate for their accruing is 1 point for every £10 wagered in the casino. This is valid only for real funds.
You can see your accrued total in the ‘My Zone’ tab and then spend points in the ‘Shop.’
That’s it.
Related casinos
Support
- Phone:
- 8002797638
- Email:
- support@Gameshelp247.com
- Live chat:
- No live chat available
One of the greatest drawbacks for the service is its lack of Live Chat functionalities.
Granted, you do have two contact methods, but you will not find their working hours stated anywhere.
Additionally, the support team is not site-specific. Thus, it may not prove as helpful as explicitly specialised in solely helping the service customers.
The site’s dispute procedure is standard for platforms administered by its parent company.
Once you place a complaint, you wait for 14 days for a response. You may then escalate the issue to a team manager at manager@bingosupport.com. Following 14 additional days, you receive a final answer from the casino.
Suppose your dispute did not arrive at a fair and satisfactory completion. In that case, the service provides links to eCOGRA, an ADR agency you can contact.
We had difficulties due to the lacking a Live Chat option while making our Costa Games review, and British players may have the same issues.
Responsible gambling
When it comes to protecting its UK user base, the casino proves to be up to the task.
Our Costa Games review will describe how you can use the responsible gambling features on the platform.
Right off the start, the verification procedures are a step in the right direction for combating underage gambling.
While some platforms ask you to place your deposit limits when registering, you can do so from the ‘Cashier’ tab by pressing on the ‘More’ option.
Additionally, British players will find a dedicated, responsible gambling page under Relevant links. This contains relevant advice and links, and a self-assessment test.
UK users can also set auto-play and game time reminders and review their transaction and game histories via the ‘My History’ tab.
Lastly, when in dire need, British gamblers can either ‘Take a break’ for a period ranging from one day up to six weeks, or self-exclude for a set period, even indefinitely.
Opting to cool off or self-exclude may affect your current and future Costa Games bonus eligibility.
Important
Self-exclusion may take up to two days to complete. The casino will also remove you from its marketing database.
Recommendation
You can choose to self-exclude either from the casino or from all sister platforms. If you suspect having a gambling addiction, we advise you to opt-out of all gambling sites.
Costa Games Review - Pros and Cons
Pros and Cons
- Wagering requirements are lower than the 35x British industry standard.
- The general Costa Games bonus playthrough time is longer.
- Some variation in the slots catalogue includes Jackpots and Progressives.
- Some of the most popular UK payment methods are present.
- A point-based loyalty system is available for British users.
- A robust list of responsible gambling measures is available.
- No Live Casino, nor any table games present.
- Few bonuses are available.
- The promotions tab becomes absent once you log in.
- No Live Chat option. Customer support work hours not stated.
- No clear transaction limitations specified anywhere.
- Some performance and display issues on desktop and mobile.
- Complicated withdrawal procedure, utilising several balances.
How we tested Costa Games
We assure you that our review process is always in motion. We continue to test and verify the online casinos after publishing our ratings, and it's based on hands-on research that filters the qualitative options from the subpar ones.
| Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|
| Francisc Csiki | 3.7 / 5 | 5 Hours | 68 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Nov 2022 |
Costa Games Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!