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Casilando Casino User Reviews and Ratings
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Casilando offers a vibrant and user-friendly gaming experience with a vast selection of games from top providers. Players can enjoy generous bonuses and reliable customer support. Puntreview also gave 8.5 scoring to this gaming platform check here for Casilando casino reviews.
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Quick Verdict: What to Expect from Casilando Casino
10.0/10 |
Legit & Fairness 6.4/10 |
Payment Methods 6.2/10 |
Product Rating 10.0/10 |
Customer Support 9.0/10 |
Reputation 10.0/10 |
Overview: Key Information About Casilando Casino
Min deposit | $10 |
Max cashout | $20000 |
Payout time | 2-3 days |
Game types | Video Poker, Table games + 16 more Game typesCrapsBlackjackSlingoBaccaratClassic SlotsRouletteJackpotsLive casinoSlotsScratchcardsKenoBingo5-Reel SlotsSic BoWheel of FortunePoker |
Slot games | 3680 |
Live games | 62 |
Vip program | Tiered Loyalty Programs, Birthday bonuses + 5 more Vip programExclusive bonusesCashbackFree spinsHigher payment limitsVip support |
Website Language | English , Spanish + 3 more Website LanguageFinnish Norwegian Portuguese |
Customer Support Language | English , Spanish + 3 more Customer Support LanguageFinnish Norwegian Portuguese |
Legitimacy and Fairness: Why It’s Safe to Play Here
Casino T&C Fair Terms |
Bonuses T&C Fair Terms |
Responsible Gaming 11 Options |
Casilando has made sure to implement many measures in support of responsible gambling on the platform. Our Casilando casino review will explain how you can best use them.
You can easily set deposit limits on some given amount of time, whether daily, weekly, or monthly. These are measure retrospectively for the selected period. Additionally, you can choose a duration limit that logs you out from the platform following a particular elapsed time.
The platform also notifies you on an hourly basis while logged in. It also presents you with your total bets and losses, giving you the options to continue or stop playing.
You may also take a time-out from the website for a set period. The shortest time 24 hours, while the maximum being six weeks. A request to opt-out of self-exclusions will take effect following a 24-hour cool-off period. Although your balances and winnings remaining intact, you may only access them after the cool-off time has ended.
Opting to self-exclude means Casilando prevents you from using your account and takes all reasonable steps to stop you from creating other accounts. After the agreed-on time, your profile is accessible once more.
You may request a cancellation of the definite exclusion only after a 24-hour cool-off period. Indefinite exclusion cancellations will apply after seven days.
You may close and subsequently reopen your account by contacting customer support. Casilando will reimburse your funds.
Important
- Removing or increasing limits takes effect after 24 hours and require confirmation via email at that given time. A decrease will take action immediately.
- Upon requesting the self-exclusion measure, you will receive a confirmation email. If you don’t confirm your intention in this method, your account will remain active.
- Any active or claimed Casilando bonuses can still expire during the Time-Out.
Making Transactions at Casilando Casino - Deposits & Withdrawals Methods
Min deposit | $10 |
Min. Withdrawal | $10 |
Max cashout | $20000 |
Payout time | 2-3 days |
Currencies | EUR, USD + 8 more CurrenciesCADNOKNZDPENBRLINRARSCLP |
You can efficiently perform a deposit by using the dedicated tab upon logging in. Remember that the NZ platform allows for transactions in your country’s currency. Kiwi players will use New Zealander Dollar.
You cannot request your funds back through chargebacks. Any chargeback will lead to you refunding the sum in full.
Casilando will accept specific methods only after the fulfilment of requirements. As these are not clearly stated, we urge you to contact customer support before proceeding with any method.
There are no precise specifications for upper deposit limits. However, we can tell you that there generally is no upper bound for your payments.
You must not think of your profile on this New Zealand website to be like a banking facility.
Your balance is not insured or guaranteed by any such institution. Say you proceed to request a series of deposits and withdrawals without engaging in bets. In that case, you may be liable to lose your rights of access.
The platform can also deduct banking charges without notice. These are incurred on a case-by-case basis, so these procedures signal a lack of transparency.
You can only use payment methods registered in your name. The welcome Casilando bonus is not available for Skrill Moneybookers users in New Zealand, so use other methods when claiming said promotions.
Withdrawal Specifications
Firstly, Casilando may not process any of your withdrawals before:
- Completing your verification checks.
- Your deposits being successfully confirmed.
- Complying with specific rules and conditions regarding website use.
You might be surprised to find no withdrawal methods. These will appear following a successful deposit. You must use the same method employed for adding money to your account. Specific methods can become unavailable, but such situations should not be a concern.
You will not lose any owned funds; the casino will request an alternative payment method, along with additional details. Your withdrawal is withheld during this process.
The weekly NZ$25000 pay-out limit is well above average, as there are countless examples of thresholds a lot lower in today’s Kiwi iGaming industry.
Say you are awarded undeserved funds. The New Zealand platform will deduct the mistakenly given amount from your balance.
If wagered or withdrawn, your winnings will be void, and you will need to return the owed money. Inform customer assistance as soon as this unfortunate event occurs.
However, if you actually win NZ$100000 or more, remember that the casino reserves a longer time for the total pay-out. Casilando will award you the sum in a span of 10 months, paid in monthly instalments amounting to 10%. In this process, you only receive your winnings and do not receive any form of interest.
Important
- You must complete at least one purchase and wager it in full before cash-out eligibility.
- Even if your given details are faulty or mistaken, a processed withdrawal is final. Make sure that the method provided has complete and correct information and is registered in your name.
Customer Support at Casilando Casino: Assistance When You Need It
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Fast (1-5 min) |
Helpful Chat Helpful |
FAQ Extensive |
Email support@casilando.com |
Casilando’s Live Chat puts you in contact directly with one agent. Additionally, you can set a four-digit pin and sidestep verification procedures.
Do pay attention to all the website’s messages, as these can also include instant Casilando bonuses.
You will have to use the email address for placing complaints. There also is a clear protocol for such situations. Our Casilando casino review briefly describes it.
Complaints
Try to solve your issue through customer assistance first, using provided methods. If you are not satisfied with the resolution, the matter is forwarded to the Support Host’s Team Leader.
Finding no resolve at this stage, you will be directed to the Complaints Team, and your inquiry becomes a complaint. You get a case ID, and the casino authorities require it’s quoting in further correspondence.
If your complaint does not end satisfyingly, you can seek arbitrage through Alternate Dispute Resolution agencies. Their decision will supersede the casino’s decision.
Casilando will provide you with information if you arrive at this stage. The Complaints Team will seek to solve your issue within ten days. Contact other authorities only after this period ends.
Casilando Casino Product Ratings: How Slots, Table Games, and Live Casino Perform for Players
Game providers 155 |
Slot games 3680 |
Live games 62 |
Usability Well-Organized |
Apps Desktop app |
Game types
Game providers
Casilando comes with a generous selection of over 2200 games. Still, quantity is not the only strong point this website presents when it comes to their offer. Available games show a significant amount of variety.
Before delving into the catalogue of provided games and services, we urge you to consider practising using a ‘Play for fun’ account. Furthermore, Casilando ensures that the rules and the RTP for all games are identical to their real counterparts.
Slots
With an approximate number of 2100 possibilities to choose from.
You will surely acquaint yourself with Book of Dead, provided by Play’n GO, as it is the default choice for many free spin Casilando bonuses.
Whether you are looking for the industry darlings, such as Gonzo’s Quest, or pokies based on well-known intellectual properties, like Blueprint Gaming’s The Goonies or NetEnt’s Vikings, you can find them all in Casilando’s pokies tab.
You will also see related games, specific features, and common tags used upon opening a particular game’s tab.
Jackpots
You can take advantage of the 54 total jackpot game offers present on Casilando’s website.
Take note that Jackpots are subject to specific regulations.
If you won a Jackpot exceeding NZ$250000, and Casilando obliges to reward you, it may take up to 30 days for you to receive the amount in full.
Always wait for the casino’s confirmation regarding your rewards, as minor discrepancies and issues could arise due to multiple factors:
- The exchange rates if the prize is in another currency.
- Differences between the displayed value and the one registered by the server.
- If two NZ players are shown to have won the jackpot, the one registered on the server receives the prize. The second player will get the jackpot amount following its reset.
- If, instead, the server does register two Kiwi players winning simultaneously, the New Zealand site divides the prize.
The maximum pay-out ensured by Casilando is NZ$ 250000. The figure does not count for Progressive Jackpot winnings. Nevertheless, the NZ website only commits to paying this maximum amount.
Live Blackjack
You may think that Casilando only has two Live Blackjack options from looking at the Live Casino lobby. However, while creating our Casilando casino review, we found that Evolution Gaming and Pragmatic Play, the primary Live dealer game providers, have a different implementation method.
Instead of providing several niche Live Blackjack types, it only offers its two Live Blackjack games.
Once you select one, you are taken to a secondary lobby. There you will find a total of 144 separate game rooms with different play rules.
For the sake of easy navigation, each room has betting limits, the number of participating players and other relevant info in its thumbnail.
Live Roulette
You will find the same situation with Live Roulette, with two lobby-like entries that take you to several standalone rooms.
The way you distinguish between Evolution Gaming’s rooms and those of Pragmatic Play is noting the former simply calls its lobby Roulette Live, while the latter explicitly names it Roulette Lobby.
Additionally, Casilando’s Kiwi users also get an extra Lightning Roulette game, separately from the 20 rooms.
Live Baccarat
You have two Live Baccarat lobbies, with a total of 27 rooms. These include Speed Baccarat, as well as No Commission and Squeeze versions.
You additionally get relevant info from the lobby so that you can pick the right version for you. Note that Evolution Gaming lumps Live Baccarat together with Sic Bo and Super Tiger rooms.
One conclusion you should remember from our Casilando casino review is that the website’s Live Casino option does provide enough activities. However, it may not seem so at first sight.
Table Games
Casilando offers you 60 table game activities. You will generally encounter elegant game implementation.
Betting limits are displayed upon the cursor’s movement around a layout, corresponding to the square it is hovering over, never running the risk of missing this essential information.
Most of the game types found in the Live tab are also available in the table game variety.
Loyalty Program
Casilando can award you loyalty points during your gaming on the website. Note that these prizes, more than compensating you for your activities on the platform, have a substantial value.
Type | Points earned per NZ$10 |
---|---|
Pokies | 2 |
Scratch cards | 2 |
Bingo | 1 |
Video Poker | 1 |
Blackjack | 0.50 |
Roulette | 0.25 |
You can redeem between 250 and 10000 points daily. Some Casilando bonuses have loyalty points as part of their awards. Also, note that 250 loyalty points amount to NZ$1. Your loyalty points expire if your account shows no activity for 30 days or more. Make sure to log in in due time.
Usability
The user experience details we share in our Casilando casino review should clarify why the service is worth accessing and allow you to make an informed decision.
Before assessing the platform implementation, we will provide specifications regarding the virtual environment in which we performed the verifications.
As the sole purpose of the Casilando casino review is to prove relevant for as many of our New Zealander readers, we chose our devices and connection settings to be as varied as possible.
Device | Internet | Browser |
---|---|---|
DELL Vostro 5490 | Wi-Fi | Google Chrome, Microsoft Edge, Opera |
Samsung Galaxy A12 | Wi-Fi, 3G, 4G | Google Chrome, Microsoft Edge |
Apple iPad 8 | Wi-Fi, 4G | Safari, Google Chrome |
Given the platform, connection, and browser variation, we consider that you will find the user observations we make in our Casilando casino review to be relevant for your experience.
Desktop
The interface is aired and intuitive. Casilando evidently dedicates a significant amount of effort to developing and maintaining a high-quality user experience.
Casilando’s restrained design is rather proof of transparency and earnestness, traits that many other New Zealand users might be looking for.
You’ll quickly find the games you desire, check your account, or find any Casilando bonus in the dedicated tabs.
Additionally, note the very intuitive presentation of balances. While most platforms separate your funds from awards, you can always clearly tell the amounts both the Casilando bonus and cash balances held on the website.
However, we did find two minor issues while testing the website for our Casilando casino review.
When scaling your browser tab, some relevant links, including ones to the Terms and Conditions, Live Chat, or the Responsible Gambling page, disappear.
Additionally, the Chat widget will not initially appear in the bottom right corner of your page. You must access it via the link present at the bottom of your home page first.
We completed a meta-analysis of experts opinions for our NZ Casilando casino review. This only further proved that there hardly are any other known issues with the website. This is always subject to change and further inquiry. Nonetheless, we constantly update the facts present in our New Zealand Casilando casino review when needed.
Mobile
Although Casilando has no dedicated apps for Apple or Android devices, its platform is greatly optimized for mobile devices.
You don’t need to worry about accessing the website from your phone or tablet. All games and NZ Casilando bonuses will be there.
The two issues we previously mentioned in the desktop usability Casilando casino review make a return.
You cannot locate the Live Chat button at the bottom of the page, nor do you have the dedicated widget.
You must go to the menu, click on the link you find there and follow the necessary steps.
Afterwards, the Live Chat widget will appear and make the feature use a lot simpler.
But issues do stop at this level, as the display adaptability is effective, and the mobile platform version proves well thought out.
This platform is an overall good website, with proper implementation and pleasant design. But you would not think twice to access it were it not for available activities.
We have dedicated a considerable amount of time when working on the NZ Casilando casino review to assess the game catalogue.
Casilando Casino’s Reputation: Licensing, Security, and Third-Party Reviews
Licenses MGA, UK Gambling Commission |
Online since 2017 |
Third party reviews Fair |
Gambling Products 3 |
Licenses
MGA - MGA/B2C/370/2017 | |
UK Gambling Commission - 052894-R-329546-004 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Casilando is an online platform founded in 2017. It is currently owned and operated by White Hat Gaming Ltd. Its Malta-based parent company employs over 170 personnel, working in five different global office locations and deals with 100 providers.
The NZ site holds licenses from three of the most trustworthy regulatory entities. No New Zealander should fear using Casilando’s services. Casilando’s sister is PlayGrand, both good platforms in their own right. As for the intricacies that make the casino outshine other platforms, our NZ Casilando casino review will provide all the details.
Our Final Verdict: Should You Play at Casilando Casino?
Pros
- Trustworthy accreditation from three renowned licensors.
- Extensive and varied pokies, table games and live casino catalogues.
- Earnest and pleasing design and platform implementation.
- It provides a downloadable desktop app.
- No maximum deposit limit for New Zealander users.
- A generous maximum weekly pay-out limit.
- The 24/7 Live Chat facility.
Cons
- Several transaction clauses are unfair to the player.
- The minimum transaction sums are higher than average.
- Some minor interface issues present on desktop and mobile devices.
- Several terms lack transparency and require your further inquiry.
Compare Casilando Casino With Other Top NZ Casino Sites
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
3680 | 62 | 2017 | $10 | $20000 | 2-3 days | 24/7 | |
825 | 79 | 2003 | $10 | $100000 | 3 days | 24/7 | |
3163 | 176 | 2017 | $20 | $14000 | 2 days | Not 24/7 | |
1500 | 80 | 2001 | $5 | +3 days | 24/7 | ||
4100 | 400 | 2020 | $30 | $15000 | 1-2 days | 24/7 | |
6500 | 201 | 2023 | $10 | $20000 | 2-3 days | 24/7 |
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Read ReviewFairspin Casino
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Cons
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Casilando Casino's Rankings Across Our Categories
Category | Trending |
---|---|
50 Free Spins | Top 20 |
10 Free Spins | Top 20 |
$5 No Deposit | Top 20 |
The Methodology Behind Our Casilando Casino Review
We are committed to give you truthful reviews of Casilando Casino. We conduct comprehensive testing of all aspects before we offer you the complete review. We carefully look at the deposit and withdrawal options to make sure they are easy to use and fully secure. We also play lots of different slot games and live games to check if they are of good quality and fair. Our meticulous testing process ensures that our reviews are fair and reliable. Our meticulous testing process ensures that our reviews are fair and reliable.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha rating | 8.6 /10 |
Test Duration | 9 Hours |
Review Duration | 39 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Sep 2024 |
Adela enjoys exploring the in-depths of the gambling industry and gathering essential insights to provide useful guides and casino reviews meant to help players throughout their online gambling journey. When she’s not venturing into the casino gambling world, she likes taking long drives and listening to old-school music tunes.
Adina’s analytical way of thinking is what casino players need to understand the casino market. With her expertise in this niche combined with her intensive studies in linguistic typology and hermeneutics, she will provide you with the essential help to make informed decisions. Trust her to be your trustworthy guide!
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