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Lumi Casino User Reviews and Ratings
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Quick Verdict: What to Expect from Lumi Casino
Lumi Casino's scores show a mix of good and bad performance. The casino does well in some important areas - it gets 8.6/10 for being legitimate and fair, with proper licenses from UKGC and MGA, and 8 tools to help players gamble responsibly. Payment also scores 8.6/10 since you only need $20 to start playing and can cash out up to $20,000. Customer support gets 8.6/10, too, but there are some major issues here when you look closer. The chat team takes 11-30 minutes to respond, often doesn't help much, and their FAQ section is incomplete. The biggest problem is their games, which only score 4.8/10. Even though they have 4,567 slots from 135 different companies and 104 live dealer games, everything runs slowly, and there's no mobile app. These mixed results explain why Lumi Casino only gets 6.5/10 overall - good when looking from a distance, but disappointing when you actually try to use it.

8.6/10 |
5.0/10 |
4.8/10 |
5.0/10 |
9.0/10 |
Overview: Key Information About Lumi Casino
Min deposit | $20 |
Max cashout | $20000 |
Payout time | 2 days |
Game types | Roulette, Baccarat, Slots+ 16 more |
Slot games | 4567 |
Live games | 104 |
Vip program | Cashback, Exclusive bonuses, Birthday bonuses+ 3 more |
Languages website | English , Spanish, Finnish + 2 more |
Payment methods | Visa, MasterCard, Neteller+ 7 more |
Legitimacy and Fairness: Why It’s Safe to Play Here
Casino T&C Fair Terms |
Bonuses T&C Reasonable Terms |
Responsible Gaming 8 Options |
Making Transactions at Lumi Casino - Deposits & Withdrawals Methods
Min deposit $20 |
Min. Withdrawal $20 |
Max cashout $20000 |
Payout time 3 days |
Currencies
Customer Support at Lumi Casino: Assistance When You Need It
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Slow (11-30 min) |
Helpful Chat Not helpful |
FAQ Incomplete |
Email support@Lumicasino.com |
Language Options
Lumi Casino’s Reputation: Licensing, Security, and Third-Party Reviews
Licenses MGA, UK Gambling Commission |
Online since 2023 |
Third party reviews Absent |
Gambling Products 3 |
Licenses
![]() | UK Gambling Commission - 52894 |
![]() | MGA - MGA/B2C/370/2017 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Lumi Casino vs Competitors: How It Stands Up Against Other Top NZ Casinos

Casilime Casino
Pros
- Fast customer support with 24/7 live chat availability
- Extensive game selection
- Licensed by both MGA and UK Gambling Commission
Cons
- Slow payout times of 2-3 days
- No mobile app available
- High minimum deposit of $20
Our Verdict
Why We Like It: Casilime Casino is a legit online casino site backed by MGA and UKGC authorities. It offers a wide variety of game types from jackpots, live roulette, live blackjack, classic slots, to arcade games, catering to all types of players. Plus, its 24/7 live chat support ensures quick and helpful assistance What Could Be Improved: Lowering the $20 minimum deposit limit, improving the slow payout times, and introducing iOS and Android apps would make the casino more player-friendly. Recommended For: NZ players who want to play safe at a legit casino site that provides support 24/7 through live chat.

Brango Casino
Pros
- Intuitive and easy to use interface
- Low minimum bet limit
- Vetted by independent auditors
- SSL Encrypted
Cons
- Live Chat is not always working
- No live dealer games
- Only 160 slots available
Our Verdict
Casino Brango is a reliable online casino with only slots and table games available. The games are limited but still varied. The payments section is a great platform feature, as cryptocurrencies are available for deposits and withdrawals. You have to remember to contact customer support when making a withdrawal, as they need confirmation.
Read Review
iWild Casino
Pros
- High-quality, attractive website's interface
- 7500+ pokies to discover
- 300 live dealer casino games to test your Martingale Strategy
Cons
- You will wait for an withdrawal up to two days
Our Verdict
We've picked iWild Casino because it's the best choice of online casino for obvious reasons, such as the 7500 pokies library. Furthermore, we were impressed with the fact that you can find some of the most played games in New Zealand like Reactoonz I & II, Gates of Olympus, Starburst, Book of the Dead, and so on. Still, the fact that is only licensed by Curacao can be a drawback for some players, but we assure you that iWild Casino have a high level of trust by CasinoAlpha's team.
Read ReviewCompare Lumi Casino With Other Top NZ Casino Sites
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
![]() | 4567 | 104 | 2023 | $20 | $20000 | 2 days | 24/7 |
![]() | 3200 | 76 | 2020 | $40 | $80000 | 2-3 days | Not 24/7 |
![]() | 1480 | 295 | 2005 | $7.5 | $100000 | 2-3 days | Not 24/7 |
![]() | 707 | 453 | 2005 | $10 | $16000 | 2 days | 24/7 |
![]() | 3186 | 175 | 2021 | $20 | $14000 | 2 days | 24/7 |
![]() | 9455 | 680 | 2020 | $20 | $80000 | 3 days | 24/7 |
Lumi Casino’s Sister Sites - Explore NZ Casinos With Similar Experience
The Methodology Behind Our Lumi Casino Review
Our Lumi Casino testing involved creating test accounts, depositing real money, and loading the site across multiple devices and browsers. I played over 40 games from different software providers to assess the variety and performance. We contacted customer support multiple times with specific questions about bonuses, withdrawals, and account verification, documenting the consistently slow 11-30 minute response times and quality of answers.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha rating | |
Test Duration | 0 Hours |
Review Duration | 0 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Nov 2024 |
Updated Date | May 2025 |
Lumi Casino's Rankings Across Our Categories
Category | Trending |
---|---|
White Hat Gaming Casinos | Top 10 |